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Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Exterior
Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Meeting facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1923 S Jackson St, Jacksonville, TX, 75766
  • Place, Lake Jacksonville
    ‪8 min walk‬
  • Place, Nichols Green Park
    ‪10 min walk‬
  • Place, Bolton Park
    ‪3 min drive‬
  • Airport, Tyler, TX (TYR-Pounds Regional)
    ‪39 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Hair dryer, towels

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(20 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(18 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

Hair dryer, towels

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

8.0 out of 10
Very good
(12 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Jacksonville

Within a short walk of Nichols Green Park, Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG is within a mile (2 km) of Lake Jacksonville. This hotel has 65 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Lake Jacksonville - 8 min walk - 0.5 miles
  • Nichols Green Park - 10 min walk - 0.6 miles
  • Bolton Park - 3 min drive - 2.1 miles
  • University of Texas at Tyler - 34 min drive - 36.2 miles
  • Waterpark at the Villages - 36 min drive - 37.7 miles

Getting around

  • Tyler, TX (TYR-Pounds Regional) - 44 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Beverly's Country Cafe - ‬11 min walk
  • ‪Chick-fil-A - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

At Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
Guests can expect 32-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel JACKSONVILLE
Holiday Inn Express JACKSONVILLE
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites JACKSONVILLE
Holiday Inn Express Hotel Suites JACKSONVILLE

Frequently asked questions

Is free cancellation available at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG on May 31, 2026 start from $107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

This hotel is located in Jacksonville within a short 8-minute walk of Nichols Green Park. You'll also find Lake Jacksonville and Bolton Park within a short drive.

Is parking available on site at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG include a casino on the premises?

No, Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What amenities will couples enjoy at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Couples staying at this hotel will appreciate amenities like free wired internet as well as an indoor pool and a free daily breakfast.

Are there hot tubs at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG have a restaurant that serves breakfast?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers free buffet breakfast each morning though there is no restaurant.

Will Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG allow pets to stay for free?

No, pets aren't allowed at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

The closest major airport to Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG is Tyler, TX (TYR-Pounds Regional), which is about 29.9 mi away.

Are there rooms with balconies that I can book at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG.

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 429 out of 710 reviews
Rating 8 - Good. 170 out of 710 reviews
Rating 6 - Okay. 55 out of 710 reviews
Rating 4 - Poor. 29 out of 710 reviews
Rating 2 - Terrible. 27 out of 710 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Trey

Liked: Cleanliness, staff & service
Disliked: Amenities
Under remodel and pool not open like advertised
Stayed 1 night in Feb 2026

6/10 Okay

Talon

Disliked: Staff & service
Pool was out of service and staff were rude.
Stayed 2 nights in Jan 2026

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Jan 2026

8/10 Good

Loretta

Stayed 1 night in Jan 2026

8/10 Good

Paul

Business traveler
Good room. Good breakfast. Note that pool is closed.
Stayed 1 night in Jan 2026

6/10 Okay

Jan

Stayed 1 night in Jan 2026

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, amenities
The coffee was the best, the Beds and bedding were extremely comfortable. There was plenty of available parking. The employees were extremely nice.
Stayed 2 nights in Jan 2026

6/10 Okay

Lori

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom shower curtain liner in my bathroom should be replaced as there is mold on the bottom of it. There was also hair ( not tons, but not mine) on the shower walls
Mold at curtain liner base
Stayed 1 night in Jan 2026

8/10 Good

Karla

Stayed 1 night in Dec 2025

6/10 Okay

Albert

Liked: Cleanliness, staff & service, amenities
The room was clean. However, the toilet kept cycling all night and the road noise woke us up several times. The cleaning service was was noisy opening up rooms in the morning.
Stayed 1 night in Dec 2025

10/10 Excellent

Tyrone

Stayed 1 night in Dec 2025

10/10 Excellent

Brandon

Stayed 1 night in Dec 2025

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room carpet wasn’t clean. There was a dried up cheerio on the floor next to our bed. Other than that, the room was decent. I must say that the mattress and pillows were extremely comfortable!!
Stayed 1 night in Dec 2025

4/10 Poor

Lolita

Traveled with family
Liked: Cleanliness, property conditions & facilities
The beds a very low not standard hight it was very hard to get my husband out of the bed that is wheelchair bound we asked for an extra blanket they give you sheets only they call them blankets we will not stay at this location again due to the beds
Stayed 1 night in Dec 2025

4/10 Poor

Herby

Stayed 1 night in Nov 2025

8/10 Good

Evan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, no issues
Stayed 1 night in Nov 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Rooms were extremely clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Mason

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly. The wifi is amazing. They are remodeling some of the rooms, but the construction noise is not a problem.
Stayed 1 night in Nov 2025

8/10 Good

William

Stayed 2 nights in Oct 2025

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room, very clean, efficient and friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Bryan

Stayed 2 nights in Nov 2025

10/10 Excellent

Richard

Stayed 3 nights in Oct 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
The room was clean, the staff was friendly. The breakfast was okay, gravy was a little runny. The pool was great, just wish it was heated or you had a hot tub.
Stayed 2 nights in Oct 2025

4/10 Poor

MICHAEL

Traveled with group
Liked: Cleanliness, property conditions & facilities
Points for stay not given. New ownership and not as friendly as before. Unfriendly breakfast staff. Dogs used to be allowed, not anymore.
Stayed 3 nights in Oct 2025

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cable didn’t work, bathroom had an odd small, toilet paper holder was loose. Jannie at desk was great
Stayed 1 night in Oct 2025

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