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Recent guest reviews

I enjoyed most of the hotel. The AC is not super cold but enough to fall asleep. The pool was completely packed everyday and the water stunk.

It was clean staff not too friendly need more umbrellas for the pool and the beach food was ok except for the seafood it was really good

The bathrooms by the pool were filthy there were too many people in the pool eating drinking and smoking the water was actually gray would not swim in it for all the money in Mexico will never go back there the food was horrible

I did not like that the elevator broke on the day of arrival and left and they did not fix it.. I had to walk a long distance from my room to the elevator. I had surgery 4 weeks ago and I explain to the person who check me In and he told me that he was going to give me the room next to the elevator. But the elevator broke . I ask to be change to a downstairs room and they told me they where in the process of fixing .

The pools were nice for the kids. The food not so good. The shower door only closed halfway this caused the bathroom to flood. There was a humming sound coming from the fan all night. Over all i will probably not stay again

Liked the location and view of the ocean. The Staff was very friendly and helpful

Nice view. Some waiters are friendly and fun, but some are rude. Customer service is lacking at this resort, and workers are nice but we think they need training. Food was very, very average, but fresh. No mini fridge in rooms. Quite comfortable beds and linens. Good water pressure and hot water for shower. Complimentary water bottles - 2 per day. The noise from a wedding held outside kept us awake. Why wouldn't the wedding be held in a banquet room so that the other guests of the hotel weren't disturbed. Shows at night was so so. Lack of elevators was a hassle. The last but not least our flight was at 7 pm, but they told us that we can't be in all inclusive hotel after check out time which is noon. It was really disappointing, as this experience we got first time in all inclusive resort. If you want a place to just relax in a chaise lounge or spend it in the pool/beach, you’re good to go. If you’re looking for more quality service we wouldn’t recommend it.

Staff was great service was great. Food was ok. Drinks were the worst we have ever had at an all inclusive resort. We have stayed at many resorts over the years would not return to this property on account of this reason. Otherwise we still had a good time hard to beat Ixtapas weather.

I enjoyed the friendly staff. The beach and poolside service was excellent. We loved that at every corner you turned there was something fun going on. The only thing we missed was more cheesecake and flan. See you all next year. : 0

rooms were good, bed good, food was similar day to day, but very good. weather was excellent, never a bad day in this regard.

Very nice staff. The food was so/so, but the view was spectacular.

Food was not good !to many kids very noisy.will not recommend it .could be better.

The Resort facilities are nice the beach is very nice the staff friendly. However the food for the all-inclusive was not one of the better ones we've had. Very lackluster and blase.

We've stayed at Holiday Inn Resort 6 times and have always had a great experience while we are there! Very welcoming staff, great location, have met wonderful people and the weather is always awesome! Miss Ixtapa already!! Miss hearing "MN in the house" from the entertainment team!! They also do a great job with the different activities planned for each day! Thank you again for another great stay! 💗

It was a good experience, the hotel is located in a good location. We had a great time.

Boulevard Ixtapa, Lote 2 Ixtapa GRO

Hotel highlights

  • Steps from El Palmar Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Holiday Inn Resort Ixtapa All Inclusive places you next to El Palmar Beach and within a 10-minute walk of Magic World Aquapark. This 431-room, 3.5-star property welcomes guests with 2 outdoor pools, 4 restaurants, and a 24-hour fitness center.


Dining

There are ample dining options with 4 onsite restaurants, including La Isla, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 431 rooms feature coffee makers, free local calls, and safes. Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are also available.


Property features

At Holiday Inn Resort Ixtapa All Inclusive, guests enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. If you decide to drive, there's free valet parking. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Other amenities at this all-inclusive property include free WiFi in public areas, 4 meeting rooms, and a conference center.

Room options

Room, Oceanfront

2 Double Beds | 1 King Bed | Sleeps 4

Superior Room, Pool View

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Resort Ixtapa All Inclusive

Everyone (15) Couples (6) Family (4)
3
Family Partner Couples

I enjoyed most of the hotel. The AC is not super cold but enough to fall asleep. The pool was completely packed everyday and the water stunk.

By on Mar 3, 2020

Review comment responded on Mar 5, 2020

Dear Guest, Thank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

3
Family

It was clean staff not too friendly need more umbrellas for the pool and the beach food was ok except for the seafood it was really good

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Dear Guest, Thank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2
Everyone

By on Jan 24, 2020

Review comment responded on Feb 4, 2020

Dear Guest, Thank you for choosing Holiday Inn Resort Ixtapa and for taking the time to provide feedback about your experience at our Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2
Everyone

By on Jan 20, 2020

Review comment responded on Feb 4, 2020

Dear Guest, Thank you for choosing Holiday Inn Resort Ixtapa and for taking the time to provide feedback about your experience at our Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

1
Partner Couples

The bathrooms by the pool were filthy there were too many people in the pool eating drinking and smoking the water was actually gray would not swim in it for all the money in Mexico will never go back there the food was horrible

By on Dec 22, 2019

Review comment responded on Dec 23, 2019

Dear Guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2
Family with small children Family

I did not like that the elevator broke on the day of arrival and left and they did not fix it.. I had to walk a long distance from my room to the elevator. I had surgery 4 weeks ago and I explain to the person who check me In and he told me that he was going to give me the room next to the elevator. But the elevator broke . I ask to be change to a downstairs room and they told me they where in the process of fixing .

By on Oct 2, 2019

Review comment responded on Oct 3, 2019

Dear Guest, Thank you very much for taking the time to share your thought about your stay with us. We strive very hard to make each and every guest's stay perfect, however, it appears we fell short of our goal on this occasion. We would like to apologize for the less than satisfactory of your expectations. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management to ensure similar situations can be avoided in the future.

2
Family with small children

The pools were nice for the kids. The food not so good. The shower door only closed halfway this caused the bathroom to flood. There was a humming sound coming from the fan all night. Over all i will probably not stay again

By , from Utah on Jul 6, 2019

5
Everyone

By on May 22, 2019

Review comment responded on Jun 5, 2019

Estimado Cliente, Gracias por su preferencia. Lo esperamos pronto.

5
Everyone

Liked the location and view of the ocean. The Staff was very friendly and helpful

By on Mar 28, 2019

Review comment responded on Apr 3, 2019

Dear Guest, Thank you so much for your review of our hotel. I am pleased to know you enjoyed your stay with us. So we value your feedback. We hope you will visit us again.

3
Everyone

By on Mar 28, 2019

Review comment responded on Apr 3, 2019

Dear Guest, Thanks for your assessment. Know that we are working to continue improving our brand.

Holiday Inn Resort Ixtapa All Inclusive

Boulevard Ixtapa, Lote 2, Ixtapa, GRO 40884
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