Booked a family suite for two adults and a 10 year old child for 5 nights. After a nightmare of getting to the hotel from Munich during very inclement weather (unfortunately, the hotel could not arrange transportation from Mittenberg, Germany, where we were stranded at a bus station, but we eventually found an enterprising cab driver), we eventually checked in about 9 pm at night. Check-in was prompt and polite, albeit with a lot of paperwork involved. The room numbers are a bit tough to follow as they aren't ordered quite intuitively, so be careful. The room itself was nice, with a small hallway with a separate water closet and bathroom with tub/shower. The bedroom for the child was very spacious with two twin beds and a sitting room. The main bedroom was also sizable enough, with lovely wooden ceilings and a large balcony. One knock is that if you want bath robes, you must rent them. No slippers. Also, no coffee maker. Both rooms had large televisions with many stations.
The first night, as it was late, we ate in the restaurant on the ground floor, with live entertainment. Food was excellent and the service prompt and friendly. On subsequent days we would eat breakfast on the second floor restaurant, in an assigned booth, where we would also order our meals for dinner (we had half-board). The breakfast buffet was excellent with all the usual amenities (although, as like many European breakfasts, no fried potatoes). The dinner was always very delicious, with a choice of soup, main, dessert, and a salad bar, expect one night when it was a full dinner buffet. As a vegetarian, they only gave one choice in each category, but every one was very good. I usually don't care for eggplant, but the dish that had this was surprisingly tasty. The children's options are a bit more limited, however. I must also commend the service in the restaurant which was extraordinary, catering to every request. One night I asked for Schnapps, not realizing they did not serve a full bar with dinner, and the manager went downstairs to get me one. There is also a disco bar on the main floor, with live bands. And a bar in the lobby, with fireplace. I would say, my single complaint about the restaurant is that breakfast begins at 8 am, which seems a bit late to me, especially when we wanted to be out skiing early.
The spa and pool are was also very impressive, with two different pools (one with slide for children), an adults-only sauna complex (no bathing suits permitted, although you can wear a towel), a relaxation room, an indoor jacuzzi, and an outdoor jacuzzi, every area with drink service. I think we were in the spa area every night except the first when we arrived late.
They also have an area for storing ski gear (heated). And the buses to the ski areas are very close. Also, there is a very large grocery store directly next door, with opens at 7 am.
Overall, I would highly recommend this hotel, particularly for families. They do offer a children's club, as well. The staff were all very friendly and eager to help with anything you might need. I would also note that housekeeping was excellent.
