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Hotel Otavalo

4.0 star property
Hotel in Otavalo with free breakfast and a rooftop terrace
VIP Access

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Photo gallery for Hotel Otavalo

Front of property
Creator video
Reception
Front of property
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

Map
Calle Vicente Ramon Roca 504, Otavalo, Imbabura
  • Instituto Otavaleño de Antropología
    ‪1 min walk‬
  • Plaza de Ponchos
    ‪7 min walk‬
  • Peguche Waterfall
    ‪7 min drive‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪64 min drive‬
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Room options

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Room

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Combined shower/tub, free toiletries, bathrobes, slippers

Superior Room

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 311 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room | View from room

Luxury Room

8.0 out of 10
Very good
(1 review)
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Otavalo

Hotel Otavalo places you next to Instituto Otavaleño de Antropología and within a 10-minute walk of Plaza de Ponchos. This 28-room, 4-star hotel has free breakfast, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Instituto Otavaleño de Antropología - 1 min walk - 0.0 miles
  • Plaza de Ponchos - 7 min walk - 0.4 miles
  • El Lechero - 7 min drive - 2.1 miles
  • Peguche Waterfall - 7 min drive - 2.8 miles
  • Taxopamba Waterfall - 10 min drive - 3.5 miles

Getting around

  • Ibarra Station - 35 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 109 min drive

Restaurants

  • ‪Café Rio Intag - ‬12 min drive
  • ‪Quino Restaurant - ‬1 min walk
  • ‪Balcon de Imbabura - ‬9 min walk
  • ‪Cafetería Sisa - ‬4 min walk
  • ‪La tabilta del tartaro - ‬17 min walk

About this property

Hotel Otavalo

Hotel in Otavalo with free breakfast and a rooftop terrace
Guests of Hotel Otavalo enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. Self parking is available for COP 10 per day. The front desk has multilingual staff that can help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi and TVs with satellite channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer free toiletries and bathrobes. Other standard amenities include minibars, coffee makers, and free local calls.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 8:00 AM to 7:00 PM; COP 10 per day; reservations required
  • Self parking on site (COP 10 per day)

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Lever door handles
  • No elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:30 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Rollaway/extra beds are available for COP 80.0 per night

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: COP 10 per day
  • Nearby parking fee: COP 10 per day (66 ft away; open 8:00 AM to 7:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 80.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Otavalo Hotel Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel Otavalo

Frequently asked questions

Is a free cancellation option available at Hotel Otavalo?

Hotel Otavalo provides free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What is there to do near Hotel Otavalo?

Located steps from Instituto Otavaleño de Antropología, this hotel is in Otavalo, and within a 10-minute walk of Plaza de Ponchos and Galeria Gabriel Ceballos Ulloa. You'll also find Condor Park and Lago San Pablo within a short drive.

Is parking available on site at Hotel Otavalo?

Yes, parking is offered for COP 10 per day.

Does Hotel Otavalo include a casino?

No, Hotel Otavalo doesn't have a casino.

Is there an indoor pool at Hotel Otavalo?

No, there is no indoor pool at this hotel.

Is Hotel Otavalo good for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, around-the-clock room service, and a minibar.

Does Hotel Otavalo have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Otavalo feature a restaurant that includes a breakfast menu?

Yes, Hotel Otavalo serves free full breakfasts each morning from its restaurant.

Does Hotel Otavalo allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Otavalo.

Are there connecting rooms at Hotel Otavalo?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Otavalo?

The closest major airport to Hotel Otavalo is Mariscal Sucre Intl. Airport (UIO), which is about 25.1 mi away.

Are there rooms with balconies at Hotel Otavalo?

No, there aren't any guestrooms with balconies at Hotel Otavalo.

Hotel Otavalo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 43 out of 52 reviews
Rating 8 - Good. 6 out of 52 reviews
Rating 6 - Okay. 0 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

10/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was lovely and service was excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Lorena, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and were sorry that we could only spend one night there. The room was great, we had a wonderful dinner in the restaurant, and we can't say enough about the staff--they were so helpful and generous with their time. We hope we can come back soon.
Stayed 1 night in Jan 2025

10/10 Excellent

LUIS CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. I have never experinced such great service. We were truly treated like royalty during our stay.
Stayed 1 night in Dec 2024

8/10 Good

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing except the food. It was so sad because the hotel had all the resources and in a town full of fresh produce. We've been in Ecuador for nearly 3 weeks and this was the worst meal.
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is gorgeous and our stay was lovely. The staff is so friendly and kind. We were greeted with drinks and a warm hand towel at check in, which was much appreciated after a long travel day. We arrived late so chose to order room service and it was delicious! The included breakfast was also fantastic. It’s about a 10 minute walk from the Plaza de Ponchos where the market is located. Our room was clean and the bed was very comfortable. Highly recommend!
Stayed 1 night in Sep 2024

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 4 day couples trip

Great 4 day couples trip. Restaurant is excellent the place is immaculate. Definitely worth the trip
Stayed 4 nights in Sep 2024

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably beautiful art hotel. The service was impeccable and a three course breakfast was included in our stay. Also included was a plethora of high-quality snacks in the room. I’m a very seasoned traveller and it was one of the most beautiful boutique hotels I’ve stayed at. The price was extremely low for such an experience. I don’t understand how anyone could rate this as less than a perfect stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel increíble con un servicio de primera , el desayuno espectacular , súper recomendable. Muchas gracias por todo
Stayed 1 night in Jul 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the service was excellent. My only complaint is the rooms are tiny and we had a room with no windows with zero ventilation. At night the room was very hot and uncomfortable to sleep. I had to open the door to the hallway to get any fresh air in the room and cool it down a little. Besides that, the staff was excellent and helpful. Probably would not stay here again unless I had a room with a window or balcony.
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 1 night in Feb 2024

10/10 Excellent

Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023

2/10 Terrible

Donna

Traveled with group
This was my second times staying in the hotel and it was much better experience than the first,
Stayed 1 night in Nov 2023

10/10 Excellent

Dean

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel and worth the money. The staff, the property and the rooms are fantastic.
Stayed 1 night in Oct 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We really enjoyed staying at this boutique luxury hotel. You get so much attention and clothe staff is very helpful and accommodating. The property has such a Union artistic feel, very clean, and cozy.
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, the hotel is beautiful, the staff was great and the food, especially the little afternoon sweet that appears in your room late in the afternoon, was suberb! Highly recommend this hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, wonderful staff and the chef is excellent. There was always an amazing sweet treat waiting for me upon my return in the afternoon. I travel for a living and this chef stands out above and beyond.
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful boutique hotel in an old remodeled colonial building. It has been beautifully modernized and decorated. The restaurant is great and has a varied Ecuadorian menu. Otavalo is a busy city and the hotel is located on a street where the buses run so some amount of noise is unavoidable. You may want to ask for a room not facing the street, towards the back of the hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dennis, St. George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning. Recent remodel is beautiful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Collien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

If you have the opportunity to stay at Hotel Otavalo you absolutely should! This hotel was 10/10 from start to finish. They arranged transfers to and from our hotel before we got there and helped with authentic experiences once we arrived. We were lucky enough to be there over New Years and took part in the lovely celebration they hosted. I cannot say enough good things about this place! Thank you to all the staff at Hotel Otavalo for the best welcome to Ecuador we could have imagined!!
Stayed 3 nights in Dec 2022