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Steigenberger Aqua Magic Hotel

5.0 star property

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Photo gallery for Steigenberger Aqua Magic Hotel

9 outdoor pools, pool umbrellas, sun loungers
Property video
5 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, free beach shuttle, beach umbrellas, beach towels
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Youssif Afifi Road, Hurghada, Red Sea Governorate, 84111
  • Place, Hurghada Museum
    ‪5 min walk‬
  • Place, Marina Hurghada
    ‪9 min drive‬
  • Place, Hurghada City Center
    ‪13 min drive‬
  • Airport, Hurghada (HRG-Hurghada Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Family Suite

Family Suite | Minibar, in-room safe, individually furnished, desk

Family Suite

  • Garden view
  • 55 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Aqua Suite

Aqua Suite | Minibar, in-room safe, individually furnished, desk

Aqua Suite

  • 70 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Suite (Junior)

Minibar, in-room safe, individually furnished, desk

Family Suite (Junior)

  • Garden view
  • 68 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Standard room, without balcony

Minibar, in-room safe, individually furnished, desk

Standard room, without balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Honeymoon

Minibar, in-room safe, individually furnished, desk

Honeymoon

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, individually furnished, desk

Superior Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

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About the neighborhood

Hurghada

Located in Village Road within a short walk of Hurghada Museum, Steigenberger Aqua Magic Hotel is within a mile (2 km) of Red Sea. This 718-room, 5-star hotel welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

  • Hurghada Museum - 5 min walk - 0.3 miles
  • Hurghada Grand Aquarium - 4 min drive - 3.3 miles
  • Marina Hurghada - 9 min drive - 6.6 miles
  • Hurghada City Center - 13 min drive - 8.5 miles
  • Desert Rose Aqua Park - 13 min drive - 6.6 miles

Getting around

  • Hurghada Intl. Airport (HRG) - 21 min drive

Restaurants

  • ‪Waterfront Restaurant - ‬19 min walk
  • ‪Tutti Frutti Pool Bar - ‬20 min walk
  • ‪Papas bar - ‬12 min walk
  • ‪Marrakesh Restaurant - ‬19 min walk
  • ‪Waves Beach Bar - ‬18 min walk

About this property

Steigenberger Aqua Magic Hotel

Steigenberger Aqua Magic Hotel features a private beach, a golf course, and a full-service spa. There's free parking, and an airport shuttle (available 24 hours) for EGP 1500 per person one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include 9 outdoor pools, a free water park, and a nightclub.
Guests can expect 32-inch LED TVs with satellite channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, electric kettles, and safes. Housekeeping is available on request.
Guests can play rounds at the 9-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
9.0 out of 10, Wonderful, 577 reviews
$156 nightly
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Mar 18 - Mar 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 poolside bars
  • 5 restaurants
  • 7 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Magic Blue
  • Magic Flavours
  • Magic Orient
  • Magic Palappa Restaurant
  • Magic Sky Restaurant

Things to do

  • 24-hour health club
  • 9 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf clubs/equipment
  • Lazy river
  • Library
  • Nightclub
  • Parasailing
  • Pro golf lessons
  • Pro golf shop
  • Rowing/canoeing
  • Shopping mall
  • Table tennis
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Handrails in stairways (39 inches high)
  • In-room roll-in shower
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Pool access ramp on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 5 buildings
  • 5 floors
  • Built in 2013
  • Designated smoking areas
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EGP 1500 per person (one-way)
  • Airport shuttle fee per child: EGP 750 (one-way), (up to 11 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Aqua Magic Steigenberger
Steigenberger Aqua
Steigenberger Aqua Magic Hotel all inclusive Hurghada
Steigenberger Aqua Magic Hurghada
Steigenberger Aqua Magic Resort
Steigenberger Aqua Magic Resort Hurghada
Steigenberger Al Dau Club Hotel Hurghada
Steigenberger Aqua Magic Hotel Hurghada
Steigenberger Aqua Magic all inclusive Hurghada
Steigenberger Aqua Magic all inclusive
Steigenberger Aqua Magic all
Steigenberger Aqua Magic Hotel all inclusive Hurghada
Steigenberger Aqua Magic all inclusive Hurghada
Steigenberger Aqua Magic all inclusive
Steigenberger Aqua Magic
Steigenberger Aqua Magic Hotel Hotel
Steigenberger Aqua Magic
Steigenberger Aqua Magic Hotel
Steigenberger Aqua Magic Hotel Hurghada
Steigenberger Aqua Magic Hotel all inclusive
Steigenberger Aqua Magic Hotel Hotel Hurghada

Frequently asked questions

Will I find all-inclusive options at Steigenberger Aqua Magic Hotel?

Steigenberger Aqua Magic Hotel is an all-inclusive resort and rates come with all meals. Activities include golf, rowing/canoeing, and water fitness classes.

What is there to do within easy reach of Steigenberger Aqua Magic Hotel?

This hotel is situated in Village Road within a short 6-minute walk of Hurghada Museum. You'll also find Red Sea and Sindbad Aqua Park within a short drive.

Is parking available on site at Steigenberger Aqua Magic Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Steigenberger Aqua Magic Hotel?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, and couples treatments.

Does Steigenberger Aqua Magic Hotel feature a casino on the premises?

No, Steigenberger Aqua Magic Hotel doesn't have a casino.

Will I find an indoor pool at Steigenberger Aqua Magic Hotel?

No, this hotel doesn't have an indoor pool; however, there are 9 outdoor pools.

Is Steigenberger Aqua Magic Hotel good for couples?

There are plenty of amenities for couples at this hotel, including a private beach, a beach bar, and 9 outdoor pools.

Does Steigenberger Aqua Magic Hotel have a hot tub?

Yes, this hotel has a spa tub.

Does Steigenberger Aqua Magic Hotel have a restaurant with a breakfast menu?

Yes, Steigenberger Aqua Magic Hotel has 5 restaurants, and serves free buffet breakfast each morning.

Will Steigenberger Aqua Magic Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Steigenberger Aqua Magic Hotel.

Are there connecting rooms at Steigenberger Aqua Magic Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Steigenberger Aqua Magic Hotel?

The closest major airport to Steigenberger Aqua Magic Hotel is Hurghada Intl. Airport (HRG), which is 5.2 mi away (21 minutes by car).

Are there rooms with balconies at Steigenberger Aqua Magic Hotel?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy garden or pool views.

Does Steigenberger Aqua Magic Hotel have a wedding venue on site?

Take advantage of the wedding venue at Steigenberger Aqua Magic Hotel if you plan to say "I do" during your trip.

Steigenberger Aqua Magic Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 158 reviews
Rating 8 - Good. 56 out of 158 reviews
Rating 6 - Okay. 17 out of 158 reviews
Rating 4 - Poor. 4 out of 158 reviews
Rating 2 - Terrible. 6 out of 158 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Nabil

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
great amenities, the rooms are a bit outdated. could use some work then the property would be amazing.
Stayed 4 nights in Nov 2025

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with our stay. Lovely hotel, friendly staff, good food and drink throughout and lived the water slides. One downside is the lifts to move between floors are a little small which can bring delays at times.
Stayed 4 nights in Nov 2025

6/10 Okay

Ravi

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
The rooms are very dated and could do with an upgrade...though good facilities generally. The Steinberger Aldau is much better in terms of cleanliness and overall experience
Stayed 1 night in Nov 2025

2/10 Terrible

Iramakhtar, Fayetteville

Stayed 2 nights in Nov 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel with great facilities. Convenient for the airport and a short walk to the beach at the Aldau. The staff are excellent, friendly, knowledgeable and bend over backwards to make your stay comfortable. Away from the hotel complex I wouldn't feel particularly safe to venture out as a lone female at certain times but felt fine going for a run in the mornings.
Stayed 5 nights in Nov 2025

8/10 Good

Tara

Stayed 1 night in Oct 2025

6/10 Okay

Davy

Stayed 3 nights in Oct 2025

2/10 Terrible

Wagih

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was like a chicken cage. Loud washroom fan, malfunction sink and safe. Beach was filthy and packed with seats, without any privacy or space to set. Food is below average.
Stayed 2 nights in Oct 2025

6/10 Okay

Kimberley

Liked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and resort. Everything kept spotlessly clean and in excellent condition. A great variety of pools suited to adults and families alike. Easy access to the beach through very pleasant grounds of neighbouring hotel. Highly recommended.
Stayed 5 nights in Oct 2025

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice spa awesome entertainment for children and adults plus all inclusive you have burgers hotdogs fries all day long plus an ice cream machine and cola machine at your disposal seriously nobody does that not my first time and won’t be my last
Stayed 1 night in Oct 2025

8/10 Good

Akam

Stayed 3 nights in Oct 2025

6/10 Okay

Verified traveler

My experience

The hotel is excellent for families but not recommended for couples at all , very busy, children , I choose a honey moon room but unfortunately it was like others room no privacy no quiet atmosphere, loud everywhere especially in the aqua park.
Stayed 5 nights in Aug 2018

2/10 Terrible

Anisha

Highly disappointing!!!!!!!

Highly disappointed!! room had an unbearable stench - from bathroom drain??? no available chairs at the poolside/water slides Food and beverage was of a very poor quality and meal times was like being in a hostel!!!! wifi was very poor and only 2 devices allowed to connect per room It is such a shame to note that the local nationals/Egyptian guests are treated badly by your staff!! - Please note that all guests are paying guests and should NOT be treated any differently!!!!!!!!!! Previously stayed at Steingenberger El Gouna which was satisfactory
Stayed 1 night in Aug 2018

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect choice

Amazing and wonderful and lovely hotel prefer to stay in for any incoming visit
Stayed 3 nights in Aug 2018

8/10 Good

Tamer, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very busy.No place to stay by the swimming pools

We ware surprised that the guests reserve the chairs around the swimming pools starting from 8 am, and keep it reserved till the end of the day. We couldn’t find any chair around the swimming pools during all the days we stayed there. The hotel management knows about this issue and they don’t have any solution. The Restorant is very busy all the time. فوجءنا بان ضيوف الفندق يحجزون الكراسى حول حمامات السباحه من الساعه الثامنه صباخا و لا يتركوها حتى نهايه اليوم. اداره الفندق تعلم ذلك و لاكن ليس لديها حلول .لم نستطع ان نجد اى كرسى حول حمامات السباحه خلال الفتره التى قضيناها هناك المطعم مذدحم جدا فى جميع الاوقات المط
Stayed 2 nights in Jul 2018

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort

Nice stay.. service could be better

Stayed 4 nights in Jun 2018

10/10 Excellent

Malak, Jeddah, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Great welcoming, smooth check-in & checkout (special thanks to Mina from reception team). Good overly service, lovely pools & poolside bars and good food. Totally recommended!
Stayed 9 nights in Jun 2018

10/10 Excellent

Amir, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would like to thank the hotel management team for the excellent work they are doing to maintain the best customer service with international standard special thanks to Mr Emad Samaan in reservations and Mr Ayman Saad at the restaurant who were treating me with extra care. this hotel has best customer service level you can ever get in Egypt food was above excellent/ beach was clean/room was very comfy. the only 2 comments that i need to bring to the management attention are:the cart that transfer customers to the beach was always late on both ways and i noticed that the drivers hang around quite often and i may recommend using 2 carts for both ways all the time for both directions because during my stay there was only one cart working all the time and sometimes i waited more that 15 min in such hot weather. 2nd the diving center was far below level, i only took one trip to Gifton island and the only good thing with the nice service from our guide Fady and Bassem BUT the food was not ok at all no dessert provides NO COLD DRINKS or bottled water provided plus a hygienic DISASTER done by one of the stuff who was using his bare hand to put ice at the drinking water which i can grantee was NOT bottles just tap water, i do not blame the poor guy but i blame the management who did not put a qualified person for food and beverage on board of the boat,and although the diving center is independent but this image is reflected back on stiegenberger...
Stayed 4 nights in Jun 2018

4/10 Poor

Jackie, Russia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second stay at this hotel after two years. Everything has changed to negative, nobody seems to be working who was working two years ago. The ingredients used to prepare food is low quality, the food is repetitive, not fresh. They offer powder mixture as orange juice and not generous with all other drinks as it was before. The hotel is not multinational, the guests were all from the German speaking countries and the open buffet was anything but various varieties of potatoes. The desert section is unbelievable, they offer cheap jelly as desert! As for the rooms, the bathrooms are smelling no matter what, the air conditioners are old and noisy, there is a constant sound of construction ongoing in some sections, they leave 1 shampoo for 2 guests, you always need to ask for everything. The hotel staff are young and inexperienced. The minimum conditions for security are not met. When you have a problem, they just get offensive and blame you. This is their solution. Do not waste your money for this 2 star hotel.
Stayed 8 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall, this was a great experince for my Family. The hotel is kids friendly with alot of nice activities.
Stayed 4 nights in Jun 2018

10/10 Excellent

abdulwahab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service best hotel in hurgada thanks imad shakir the manager for the great service

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel amazing facilities for kids and adults

Roof top adults only pool was amazing !

6/10 Okay

Darla J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too many children

This is definitely a hotel for screaming children.

2/10 Terrible

Salim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

LESS THAN ONE STAR HOTEL (be aware please takecare

It’s the most miserable stay I have ever had in my entire life. I can’t stand the smell in this hotel which is every where ( toilets, swimming pool etc.). The food is rubbish and don’t believe that all inclusive means you will enjoy everything ( good restaurants and fresh juice.... are excluded) rubbish food and juice are offered. I can’t eat well and really can’t stand this smelly hotel( close your nose before you enter the toilet). Very unprofessional staff at the reception who wasted more than an hour for the check in to find my booking ( I discovered that they have been trying with my first name not last). I lost my money there because it’s not worth for even a penny. I’ll never ever think to use this name of such a hotel all over the world not just Egypt. Everything is very low standard and I can’t believe that this is a German brand. This is less than a ONE STAR HOTEL. Good luck to anyone lost some money and time there.