Jaz Aquamarine Resort - All Inclusive5.0 out of 5.0
Recent guest reviews
Would not recommend this hotel. The staff were a hit and miss- some were great, some were surprisingly unfriendly and unhelpful. We were staying at this hotel as individuals, not part of a tour group. As such, it was extremely disappointing that the staff continuous asked us to refer to our tour manager. (This happened when we asked if dinner is included on the night of arrival, when we asked regarding our checkout time etc). We brought up our frustrating experience with the head of public relations and front desk, while Denise (head of public relations) was extremely understanding and polite. The head of front desk’s response was disappointing and defensive. He seemed to imply that we should have known that dinner was included as this hotel is only sold as ‘all inclusive’. (Nevermind that they had many restaurants, I suppose he wanted us to figure out which one was part of that all inclusive. Memphis(a sightseeing company) actually booked this hotel on behalf of us and as such, we just wanted to confirm what was booked. Btw, when asked about our checkout time, they asked us to ‘go check the file at the table’, we don’t even have a file as we are considered individual bookers! Before she even checked she hurriedly pointed to the files and repeated that when we tried to clarify. The towel house by the pool closed earlier than stated(closed at 5.15pm instead of the stated 5.30pm) and as we wanted to head out snorkelling the next morning (we were told pick up was at 7.30am and towel house only opens at 8am), we asked the front desk for assistance, only to be rudely told that we had no choice as there was no way we could change the towels once it was closed(even if it closes earlier than the stated time?) We decided to buy our own towels to bring as it seemed more convenient. The gym is small with only a few equipments. They do have many swimming pools though. If you are the type who enjoys crowded places and the all inclusive type of holidays, then this could be for you. But, do note that the food here is also mediocre at best. To all those who plan to come in your own, do yourself a favour and find another hotel:)
We paid extra for a sea view room but when we opened the patio doors the view was of the water slides with the sea behind them. Not worth the extra money as the room was also at the end of the resort which was very poorly lit for the walks at night. The room was very clean and the maid very helpful. The food was ok. The main restaurant got very busy and so did four corners. We found the restaurant in the Jaz Blue hotel to be much quieter. There were four speciality restaurants and we liked the Lebanese the best with a good selection to choose from. The are many pools and you will know which ones are heated by the amount of people cramming around on the sunbeds. There is a daily entertainment programme but we found the entertainment at night to be limiting. Also would have liked a nice creamy cocktail but they were not on offer. I’ve never been on an all inclusive holiday where you feel that you are expected to tip for every drink or meal you order. Many people seemed to be tipping with pound coins.
Where To Start: Nice warm welcome from reception Team Specials guys Like Hesham and Mohamed Ibrahim and m refai Clean toom with best towel Art Aquaparks Amazing all the day lang Bellboys always friendly and helped us with our Borken bags Kitchen always Make tasty good food with alot of variety Tito from Animation u are the best Thanks to Mr Mohamed Hassan ans Mr Ibrahim hegazy for sorting out all the issues we had
This is our first visit to the Jaz Aquamarine but have come with family who have been before, due to this we were got upgraded room which was fantastic. The rooms are of a high standard and are very clean. The whole hotel is kept very clean. The complex has 4 Al-cart restraints which you are allowed to visit 3 per week. We have so far used the Nino and Sofia restraint both of which were great but not very busy?. It's a pity that when the hotel is quite you can't go as many time as you like. the main two buffet restaurants have a excellent range of food and the staff are fantastic and on hand all the time. The complex Animation team comprise of individual from all country and a very energetic and try to engage you with the days activities and nightly shows. A great hotel for the young and old with areas just for adults and the water slide for the big and little kids! Highly recommend
So far our holiday has been really good! The weather has been better than we expected. The service has been brilliant and they are so responsive for what we would like. The food has been really good, lots to try from. The Henda and the rest of the animation team Work really hard and get everyone involved and get them to come to the shows and take part on the activities! Over all holiday has been fab!
We booked the Jaz Aquamarine on recommendation of Mum and Dad coming on a previous visit a few years ago. So we booked trusting there review and we have not been disappointed. We originally planned just to come the 2 of us for a romantic holiday again, but the deal was to good for Mum and Dad too! So they booked on too! So far the weather has been perfect considering it’s December. Staff have been brilliant, and always remember your drink order and are so friendly and are interested in where you are from and what you are talking about and are happy to answer any questions we have for them. The food so far has been amazing and we are only half way through our holiday. There is so much choice and you can try as much as you want. The animation team are brilliant and have so much energy and always enthusiastic about what they are doing! Henda and the rest of the team are fantastic encouraging everyone to go to the shows and take part in all the activities. So far our holiday has been fantastic and we would defiantly come back again, we are having a great time.
All over the hotel as the time we arrived we recieved a nice warm welcome from moustafa and gabriela from the reception crew♡ Our room which we asked for 2 weeks was exactly as we asked sunny and with good sunny terrace and emiled the managment of the reception & was more than helpfuel ☺☺specially mr ahmed ksssem and mr mahmoud and of course mr moh hassan ♡♡♡ The kitchen staff was helpfuel & chef ashraf and chef ahmd aly was akways in hand and everyday offer good dishes ♡♡ Room cleaning was up to the standards specially under our kids beds Aqua parks was warm & always clean and had lots of varirites Shisha corner was great and you have to try the egyption tea with mint ♡♡ Tito from animation thank u for making us always laugh What a great holiday thanks to all the staff but specially reception team was attentive all the time-----keep it up☆☆☆☆☆
Thanks for the amazing holiday Mustafa for accommodating us in the early morning n all staff truly the best service from pools to slides to restaurants. Amazing time. All inclusive on a another level. Assistance whenever needed staff really great with children and had a fabulous time. Clean and spotless. Room spacious. No complaints
OMG it was the best experiance of my life when i arrived i thought it was going to be really bad but it was beautiful the staff were all friendly and the food was excellent and the hotel was clean and tidy and the staff were like family thats how nice they were
Lovely hotel, lovely staff, animation team are simply the best!! So many activities full of energy and fun, they do an incredible job to keep people entertained & happy. Special shouout to HENDA for doing a top top job! Awesome towel art in the rooms. Realx bar amazing staff special soliman who look after us Spacial thanks.. mr hagag and mr ibrahim hagazy it was so nice to meet poth of you
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Private beach
Located in Village Road, Jaz Aquamarine Resort - All Inclusive is 6.1 mi (9.8 km) from New Marina and 9.1 mi (14.7 km) from Hurghada Mosque. This 1301-room, 5-star resort has a private beach, a water park, and 5 restaurants. Hurghada Marine Museum & Aquarium is also within a 30-minute drive of this Hurghada resort.
There are multiple options for onsite dining with 5 restaurants, including Makai Tukai, which specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 1301 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, minibars, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Other standard amenities include free bottled water, hair dryers, and safes.
Guests of Jaz Aquamarine Resort - All Inclusive have access to a private beach, a water park, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this beach resort include a children's pool, a health club, and a spa tub.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 6800 reviews