Jaz Aquamarine Resort - All Inclusive5.0 out of 5.0
Recent guest reviews
It was a nice trip but not the best the varaity of the food wasnt as i expected as i went to jaz collection before and the mineral water was limited to some ef the bars and the pools was dirty and Xx.
First time in this hotel but been to Hurghada numerous times. I was accompanied by my daughter. This hotel is massive but the staff manage to give it a friendly feel. The bedroom and public areas are spotless and well maintained. We didn't feel the need to use the a la carte restaurants as the food in the main buffet restaurant was varied and of good quality. The animation team were always around the pools and beach but were not too intrusive. Henda and Youssef were particularly good with the quests. I would recommend the Jaz to anyone.
The animation team are really really nice. I miss them the animation for teenager are very good the pools are very good. All of the hotel really good. That was the best hotel ever and I come next year again ❤ I love it I hope I see you next Henda, youssef, leo, Sherif, Oskar, Nora, Islam I miss you ❤❤❤
The hotel is beautiful with superb facilities. Stayed many times at the jaz mirabel beach in Sharm and expected the food to be of the same quality. Was extremely disappointed as nowhere near the same standard. The only consultation to the poor food was the fantastic food and beverages manager Mr Wael Moustafa. He was a total gentleman, listened to our complaints and accommodated us within his team. We were treated very well by him and he turned our disappointment around. Without him, our holiday would not have been a great experience but he accommodated every wish, regularly checking in on us to ensure we were OK. A big thank you Wael, many can learn a lot from your excellent service skills. Following the care we received by you, it would be our pleasure to return, we really can't thank you enough, a wonderful guy.
We came back on the 16th June after spending 2 weeks here. It was our first holiday and our 25th wedding anniversary which we was really looking forward to. Lots of snorkelling, swimming in the sea and chilling out. The goods things are the hotel is beautiful and the pools are great, you never have to look for a sun lounger but if you want one in the shade then yes you do have to beat the Germans in the towel wars. Mena at the beach bar, Alla in the Shisha bar and our cleaner was about the best thing. When we arrived we was told there was no food available only room service which you are charged for, we got up in the morning to go and do some snorkelling in the sea which is none existent unless you want to walk right out way past the jettys which belong to other hotels to do any and it is quite rough out there, so we found a lovely Egyptian company who took us out snorkelling on the reefs, yes we had to pay for it as an excursion. The food was shocking in the main food hall, there was nothing catered for English. Now we are easy going and will eat anything but beef burgers in sauce for breakfast and cold lasagna for tea with rotten lettuce in the salad is pretty poor when you pay all inclusive. We complained to guest relations who said we'll have you tried eating down the marina? Why should we go down the marina and pay for meals when it's all inclusive, The a la carte is lovely but you only get 3 visits a week so the other nights we did eat out just to get a decent meal. My husband paid for an upgrade on the internet so we could keep in touch with the kids, we mentioned to reception that it wasn't working properly they told us it was fine, after 3 days of complaining we was told it was broken and we had to stay in our room for sonebody to come and fix it. The staff in reception was extremely rude and little attempt was made by them to understand English by the male staff no matter how simple you broke it down unless they wanted money of you then they New exactly what was said. Our first 2 days consisted of sitting next to the pool and been harassed continuously by the hotel excursion, diving, photography, spa and paper people to buy excursions massages or pictures. Eventually we caught up with guest relations around the pool and they more or less admitted that it is an overflow hotel for English while sharm is off limits and that yes it is predominantly German, Russian and rich Egyptians that holiday there so it isn't really any accommodation for British tourists but it is something they are going to look into. Egyptian families was given 1-1 service in the restaurants leaving everybody else to fend for themselves. On our last night we paid our room service bill and there was a fair queue of English who was leaving on same flight as us. All couldn't wait to get out and it was all the same complaints. They even tried charging different prices for late check out to 2 couples stood next to each other, when confronted the reception staff tried to blame the couples for miss hearing them. We paid £35 for late checkout and they tried charging the others anything upto £60 then we found out they had only charged others £15. We came to the conclusion along with others that they saw us as easy targets to see how much we would pay. We ordered a private taxi and left early and sat in the airport. My husband and I are normal sorry to leave where we have stayed but this is the first time we have ever left early. No we won't ever go back here sorry but you have to cater for everybody.
This was our second visit and I can't praise the staff at the Relaxing Pool (Mohamed Essam, Youssef, Soliman, Issam and Hossam) and Kids Centre (Nadia and Natalie) enough - They were all excellent with our 5-year old - the Barbie girl - and kept her entertained throughout our holiday.
the hotel is very nice and the room are front of the swimming pool the littery is very good unfortunately the food is allways the same , no variety ,for this price i found it expensive , please make show cooking the hotel is located very far from hurghada center approximatively 15 min buy taxi
We stayed at jaz aquamarine from 12-19th July, and our family had a lovely holiday. On check in we received a drink and cold flannel and was shown to our room. The family room was a good size with separate area for the children to sleep. Bed comfy and we looked over the activity pool. Our room was cleaned well daily and our boys enjoyed all the towel art everyday. We spent every day at a different pool area, we especially loved the relaxing pool. It had two shallow pools for the kids and a nice big pool. We had drinks brought to us all day, very good service. We never had trouble getting sun beds no matter where we were or what time we got there. We also loved our day on the beach, we hired a beach lodge for 20 euros and I would recommend that for a nice relaxed day. We walked out to the reef, took about half hour but we enjoyed the walk and we all had fun snorkelling when it got a bit deeper. Didn't see much but kids had fun! Our two boys also had a camel ride on the beach for £10 each, short but they loved it! We also loved all the water slides. We stayed a week and had something different to do every day :) in the evening there was entertainment in the theatre area but we only went once as it was just too hot for us! There was also fire shows belly dancing etc outside later on in the evening. Food wise we went to the Asian and Italian restaurants and really enjoyed our food and service :) but didn't really enjoy the buffet, this is quite hectic and tables don't seem to get re laid so it's hard to find somewhere to sit. We asked to have tables re set to be told no. the food wasn't the best and we sometimes struggled to find something to eat, this is the biggest negative...we all got a very upset stomach on the 3rd day and this lasted the whole holiday and is still going very strong, I am currently 6 months pregnant and still really ill to the point where I have had to go into hospital and I'm having tests to see what's causing it. 13 days after it started and it's still no better. I know the hotel says there are many reasons for this but we have been to many places and Egypt before and never had this problem. So that has put a bit of a downer on our amazing holiday!! Overall we love Egypt and will be back to visit this beautiful place and I would recommend this hotel but wouldn't choose it again for us. :)
The hotel is good ,, food is average .., facilities is good , Disadvantages : # the animation team is dead , no animation team at all , the disappeard , 3 days i didn't see any one of them , the night show is very poor , you will get sick in the night as nothing to do , #the pool is not clean as yiu can't see any thing under water . #staff is not welcoming as other 5 stars hotels in hurghada , not all of them but you didn't feel comfortable , # the water is not in abottle , you have to drink from a dispinser as 2 stars hotel . #the wifi is very weak as there is no wifi in rooms looby bar or pool and they told you that wifi is very good but there is very week . Conclusion the hotel is good but not to pay this much money for such this level .
Just spent a girlie week at the Jaz Aquamarine in hurghada. This hotel is stunning and the staff amazing. Everything is spotless and we returned each day to some great towel art. The hotel wasn't very busy and there were loads of spare su beds to relax on. Well worth that cheeky week away in the sunshine!!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Private beach
Located in Village Road, Jaz Aquamarine Resort - All Inclusive is 6.1 mi (9.8 km) from New Marina and 9.1 mi (14.7 km) from Hurghada Mosque. This 1301-room, 5-star resort has a private beach, a water park, and 5 restaurants. Hurghada Marine Museum & Aquarium is also within a 30-minute drive of this Hurghada resort.
There are multiple options for onsite dining with 5 restaurants, including Makai Tukai, which specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 1301 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, minibars, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Other standard amenities include free bottled water, hair dryers, and safes.
Guests of Jaz Aquamarine Resort - All Inclusive have access to a private beach, a water park, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this beach resort include a children's pool, a health club, and a spa tub.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 5731 reviews