ILUNION Islantilla Hotel4.0 out of 5.0
Recent guest reviews
Excellent location, aggreable place, accessible, attentive and loanable staff. Real close to the beach and with a good swimming pool. Good for kids and families. Room cleaning could have been better. I would recomend and choose this place again.
Every year we go to Islantilla Ilunion. Patro and all the staff ( Sandra, Lola, Anabel, Maria, Lourdes, Magdalena, Jesus, and so many others ... ) are just incredible! This year my son, wife and my grandson also visited us 4 days there. What could be difficult for some hotels it is possible with Ilunion Islantilla: They could get the room just next to us for the 3-family!!! I won't forget that!
The hotel was remodeled a short time ago, the rooms are not very large but sufficient and with pleasant ambience. Good toilet space. Balcony with space for table and chairs. The hotel has an outdoor swimming pool with a good size, quite frequent by guests. Good animation in the pool and there are also other outdoor activities like yoga class. The hotel is close to shopping center with supermarket, shops and some traditional food restaurants. Ideal for families and children.
Stayed here with friends at the beginning of June as part of a fleet way all inclusive package, having read previous reviews we were somewhat worried as to what we would find, needless to say this was not the case.As a party of 4 ladies we were collected from Faro airport by a very smart young man & shown to a Mercedes estate with welcomed Air conditioning & free WiFi , no sweaty resort coach ! We made the 1 hour journey in cool comfort a great start to our break Arriving at illunion we were shown into a beautiful modern reception with cocktail bar & piano, now make know mistake this is a Spanish hotel in a very Spanish resort & so English is not the first language but this all adds to the experience. If you want English bacon & draught bitter this is not the place for you ! Our rooms on the 3rd floor were clean, airy and with a balcony & sea view as requested oh & spacious bathroom. So to our first culinary experience which as per previous reviews worried us....... But no need ....yes it is noisy & not the place for a romantic meal adieu It is a Jasper Conran inspired dining room, light, airy , functional and spotlessly kept clean by the superb staff. More importantly the food was superb with lots of choice from spectacular salad bar to delicious meats & fish not forgetting the dessert selection of various gelato`s , cakes, fresh fruit & cheeses .Breakfast was in a similar vein. Lager, wine , sangria, wAter and hot drinks are available to The pool area is superb with plentiful sun beds and large swimming pool with separate children's pool. The pool bar has plenty if tables inside and out. As the only 4 English people during 4 days of our stay it made the evening entertainment a little challenging as Spanish Mr & Mrs was a little hard to follow ! However on our last evening a large party of fellow tourists arrived and so the evenings entertainment was in English & Spanish. There are bars in the shopping complex next door to the hotel which are reasonably priced and the Islantilla promenade is beautiful for a stroll. This hotel is predominantly Spanish but this makes for a peaceful holiday as it would not attract the "lager louts" associated with some Spanish resorts. I would return to this hotel as would my friends & feel the previous critiques are a little unfair.
We booked this hotel as part of an all inclusive package with Fleetway travel, advertised as a 4 star beach-side hotel. We needed a break to relax from stress at home. We have stayed at 4 star beach hotels in Spain before so we thought we knew what to expect. How wrong we were! We arrived late - too late for dinner - and were greeted by a swarthy man who needed a shave. His curt and dismissive replies to questions were probably due to his lack of English. Our room was on the top floor as we had paid extra for a sea view, but the balcony at this level was small and narrow - about the width of a metal framed chair. The bed was comfortable and the room had aircon. The bathroom was clean, if a little dated. When we opened the double glazed balcony door a long strip of rubber seal came away from the door, which we pushed back on. The room safe didn't work as its battery had run flat. The main problem with the hotel is the catering. The restaurant was like a works canteen, only the food and service was worse! All cooked food was served tepid at every meal, probably because that's how the Spanish like it. There are a couple of microwaves in the canteen and, if like a previous reviewer, you think it is no hardship to microwave every meal for a week, then you may be happy. If we'd been on a self catering holiday that would've been fine. Most folk expect a 4 star hotel to serve food at the right temperature. There was a choice of main course - one meat dish and one fish dish. My partner doesn't eat fish or pork so on most nights she just ate a plate of luke-warm chips. All the food was just piled up on platters - no presentaion points here! Clearly the staff didn't care. There was some lasagne one evening but by the time we got there the Spanish had wolfed it all down. The hotel even ran out of baked beans one breakfast. The noise in the canteen was worse than in a school. The Spanish all seem to shout at each other - maybe they're all deaf. We didn't go in the hotel pool but if you want to swim, a towel will cost you a refundable deposit of EUR10 - it's that kind of place where the guests can't be trusted with towels! One positive was that we didn't have to do battle with the Germans over the best sun-loungers. There were no Germans staying here. They wouldn't be seen dead in a dump like this, and nor should any right-thinking Brits!
This is a Spanish hotel catering for the Spanish and definitely not for the British! At best the food can only be described as very average with all flavour removed. During our stay the 'canteen' (restaurant) had a seafood dinner theme to which a few coaches unloaded a couple of hundred feral and pensionable spaniards (who obviously hadn't seen food for a week) and who attacked the food like a horde of locusts - at the expense of residents. At normal mealtimes the food was bland, lukewarm and mostly tasteless. Rose wine was unavailable throughout the hotel bars - only red or white! The pool bar was open to the elements and was part aviary judging by the amount of bird sh.t on the tables and the drink selection was very poor. Only one lounge bar with uncomfortable cast iron chairs was open, and if you had half an hour to spare you'd eventually get served by surly staff who only got drinks for those who shouted the loudest - in Spanish. The main lounge with attractive comfortable seating remained closed during our stay. No waiter service at all, anywhere - even the disabled had to queue. It was apparent that the majority of the staff didn't like their jobs as they were unsmiling and uncaring. All areas are fairly clean but litter remained in the corridors for a whole week. A large percentage of sunbeds were broken and never tidied, grassed sunbathing areas cut around you at midday. Seagulls used the pool as a toilet without fear of being chased away, because there wasn't anyone there to scare them off! The so called A la Carte restaurant was closed all the time, which if it was served by the same kitchen as the 'canteen' was a blessing. Don't forget to get a soup bowl if you want soup - they're on a counter about 30 metres away from the soup!! Swimming caps are compulsory if using the indoor pool - but not made available. As a luxury hotel it left much to be desired and in terms of food, service, entertainment and comfort it's got two stars too many! If cast iron lounge seating, cold scrambled eggs, noisy restaurant, no service, long queues for drinks and being out on a limb is your thing - then this is the place for you.
Our first impressions of the hotel were good, we arrived late at night and found the check in staff to be helpful, although they spoke very little English. Our room was OK, nice big and clean, but our sleep was disturbed each night to groups of loud drunken thoughtless people returning to their rooms late at night. Eating was a terrible experience. The queues to get into the restaurant were very long and slow moving, when you finally got inside it was like being in a badly run works canteen/school dinner hall.The noise was deafening with lots of rude vociferous Spanish people charging around all over the place just pushing in as they saw fit.The selection of food was quite good at times, but in all our time there we never found any that was hot. Inside the hotel there was nightly entertainment going on in a bar near reception. This consisted of a terrible singer and pianist with a lot of elderly Spaniards dancing. One good thing about the hotel, is that it's ideally situated with the beach being just a short walk away. We hired bikes from reception one day, which due to the language barrier (International Hotel?? I think not!) ended up as a complete farce when we attempted to get a pump to blow the tyres up properly. Do yourself a favour and give this place a wide berth.
We have just returned from a week at the Ilunion. We got a good deal on travelzoo but after reading the reviews I was a little nervous to say the least!. Talk of 2 hours transfers - we had a nice new mini bus all to our selves there and back and it took 1 hour. Some points that are true.... * It can be noisy in the restaurant - but we went for breakfast late and luch and dinner early.... never once queued to get in. It isn't the warmest but how hard it it to microwave something if you need to!! *The 4th (top) floor has been refurbished and I read the best rooms were on the outside not true in our opinion ours was looking straight out to sea. The balconys are smaller at the top but that didn't bother us either. *The staff on reception were always helpful even without great English. but you are going to Spain! *Be aware of pick up times we were caught out by the time difference and waited an hour to early!! This is a really pleasant location we enjoyed hiring the hotel bikes and exploring. We also went on a bus trip to Seville (its worth paying extra for the cultural tour over the shopping) However I would say its certainly a place to relax..... not an awful lot to do and it felt a little bit like it had shut up shop in the local area ie end of season!! One review commented on Spanish families coming over the weekend that's also true!! I have really enjoyed the chance to relax and do feel some of the reviews were worse than it actually is!!!
Well first impressions very nice reception area pleasant staff although not much English spoken but along with our pigeon Spanish we got along just fine. Up to our room (2nd floor sea view ) rather basic to say the least and a shortage of electric plugs only one mirror (except for bathroom) no plug near so made it difficult to dry hair (I always take my own dryer as don't like the hotel ones in bathrooms) The bedding and towels were clean but could have done with a good dust and sweep. It is worth pointing out that as the hotel is built to represent a cruise ship the higher the floor the smaller the balcony. Next stop dinner well don't know were to start people just milling around however there were no accidents I do not know the food was luke warm and the noise horrendous. There was only one restaurant open so no way to escape the noise. After dinner off to the bar in reception for drinks ( lovely barmaid Sandra) Salsa night with live band not enough seating and very loud, it was the same every night of our stay so we used to sit outside in the smoking area with the exception of one when we went to the pool bar lovely till 10.30pm when Spanish bingo started!! Our stay was Tuesday to Tuesday so we witnessed Spanish style Saga type holidays change to Butlins family weekend. Friday afternoon saw the arrival of the families the noise was worse than ever impossible to sit by the pool as for the restaurant kids riding around on scooters, bikes one girl even riding a hover board Saturday lunch time I had to leave after 10 minutes as the noise was just too much ( we do have 5 grandchildren so are used to noise and are not anti child) needless to say we spent the rest of the weekend away from the hotel despite being in an all inclusive tariff. Monday saw the return of the older generation still so much noise I know the Spanish do tend to shout as have visited many areas of Spain but this was exceptional. So we continued eating out plus it meant we got hot food.The reception bar closed so entertainment was now at the pool bar followed by dancing in a large room opposite the canteen Arghh!! Was glad to come home for some peace and quiet. Perhaps also worth saying if using A2B transfers from Faro your return pick up is given in Portuguese time we were ready and waiting for 6.15 a.am. the taxi did not arrive till 7.15 due to the time difference
We are staying at the hotel at the moment, accommodation is great but the food is terrible, everything is cold if you want to have a hot meal you have to put it in a microwave to heat it up, breakfast they serve up cold fryed eggs same with scrambled egg and they call this a 4 star the accommodation maybe but I have had far better food at a 2 star
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 1479 reviews