The room was cleaned and bed was comfortable to sleep on it.However the design of bathroom wasn't convenient with the toilet together .The breakfast service was horrible.Breakfast ended at 10,and I came down to eat at 9 without foods.All of guests were waiting for food about 20 minutes,no yogurt were filled,no scramble eggs,no napkins.. totally lack of many things.This situation happened the last time we stayed here 3 years ago. I definitely won't stay here again if I come visit Houston
The entire staff was great. They were all pleasant and made us feel welcomed. This is a place we would definitely revisit.
The lobby was beatiful. The front office staff was great when i checked in so i was happy to have picked this location. I loved our room decor- very modern. Problem was the beds were very stiff and covered in plastic so sleeping was hot and uncomfortable. Also our toilet handle broke off and then it clogged the first day. We put the handle back on but unsure why it would fall off if the room was new. The pool looked so much larger in the pictures..but actually was so short it was crowded with 6 people in it. And it only went up to 3 feet deep. The jacuzzi was not warm or hot but had great waves. The breakfast was ok. The turkey meat was cold and tasted horrible..even with it being refilled by the staff. The eggs were good but runny. There was a large wedding party there in the a.m. and the staff seemed overwhelmed and snappy while refilling the breakfast items. Due to this i didnt ask for assistance but ate what little i had and left.
Like the property cleanliness. Didn’t like the TV remote and not working properly.
We liked the decor, the beds were very comfortable. The ruinroom was nice.
Awesome stuff and cleanness. Acceptable breakfast since it’s free.
Great hotel with great price. The hotel is new, clean and beautiful. The location is also convenient for those who love Asian food (close to China Town). We will be back!
Overall it is pretty good. If the staff can refill the breakfast sooner will be very nice.
Room was great! A lot of recessed lighting, bright colors, and gorgeous bathroom. Beds were firm, but not hard. Breakfast bar was great!
Located in Westchase, Springhill Suites Houston Westchase is within a 15-minute drive of popular attractions such as George Bush Park and West Oaks Mall. This 3-star hotel welcomes guests with 112 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free continental breakfast is served each morning from 7 AM to 10 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
All 112 rooms feature iPod docks, microwaves, and refrigerators. Guests can expect to find free WiFi and 43-inch Smart TVs with cable channels and Netflix. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Coffee makers, phones, and ironing boards are also available.
Built in 2015, the brand new Springhill Suites Houston Westchase offers an indoor pool, a gym, and a spa tub. You can take advantage of free parking, along with limo/town car service. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a business center.
The room was cleaned and bed was comfortable to sleep on it.However the design of bathroom wasn't convenient with the toilet together .The breakfast service was horrible.Breakfast ended at 10,and I came down to eat at 9 without foods.All of guests were waiting for food about 20 minutes,no yogurt were filled,no scramble eggs,no napkins.. totally lack of many things.This situation happened the last time we stayed here 3 years ago. I definitely won't stay here again if I come visit Houston
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, we will address this matter further within our staff.
The entire staff was great. They were all pleasant and made us feel welcomed. This is a place we would definitely revisit.
Our staff prides themselves on providing great service. Thanks for the feedback.
Thanks for staying with us. We appreciate your feedback!
The lobby was beatiful. The front office staff was great when i checked in so i was happy to have picked this location. I loved our room decor- very modern. Problem was the beds were very stiff and covered in plastic so sleeping was hot and uncomfortable. Also our toilet handle broke off and then it clogged the first day. We put the handle back on but unsure why it would fall off if the room was new. The pool looked so much larger in the pictures..but actually was so short it was crowded with 6 people in it. And it only went up to 3 feet deep. The jacuzzi was not warm or hot but had great waves. The breakfast was ok. The turkey meat was cold and tasted horrible..even with it being refilled by the staff. The eggs were good but runny. There was a large wedding party there in the a.m. and the staff seemed overwhelmed and snappy while refilling the breakfast items. Due to this i didnt ask for assistance but ate what little i had and left.
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
Like the property cleanliness. Didn’t like the TV remote and not working properly.
Thanks for staying with us. We appreciate your feedback!
We liked the decor, the beds were very comfortable. The ruinroom was nice.
Awesome stuff and cleanness. Acceptable breakfast since it’s free.
Great hotel with great price. The hotel is new, clean and beautiful. The location is also convenient for those who love Asian food (close to China Town). We will be back!
Dear Guest, Thank you for taking the time to rate your stay with us! We appreciate your business and hope you choose to stay with us again! Thank you,
Thanks for staying with us. We appreciate your great feedback!