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Jun 7 - Jun 8
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Hilton Beachfront Resort & Spa Hilton Head Island

Hilton Beachfront Resort & Spa Hilton Head Island

3/5 Okay
"Pool and room were nice. The staff was terrible. The room attendants, servers etc. We had to call the front desk 3 times to get a towel as they took our dirty towels and never replenished with clean ones. Was told by front desk they would be right up and they never showed so had to call down again a 30 mins later. This cost us to miss a dinner reservation. The service around the pool was awful as well. The servers would be standing around the pool chatting with other servers. You had to essentially make a scene to get their attention to order a drink/food. Also they charge 20 dollars a day for parking and 35 resort fee. Yet they offer no shuttle service such as the Omni so a car is essential. The parking should be included in the resort fee in my opinion. Also unless the experience with staff improves the resort fee is of no value imo. Seems other residents had the same experience as we overheard other families complaining also Overall location was great but I would suggest staying elsewhere in the palmetto dunes area. Omni, etc"
A verified traveler stayed at Hilton Beachfront Resort & Spa Hilton Head Island
Posted 3 hours ago
Hilton Beachfront Resort & Spa Hilton Head Island

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