Although the hotel is taking precautions for COVID-19, the breakfast offered is not worth paying for. Since they’ve done away with the buffet, the regular Western Style or Japanese Style breakfast they offer isn’t very fulfilling.
Amazing service, clean building, staff that we’re passionate about their job. Great location close to the museums and other sites.
The property is old, and our room was dated. There were cracks in the walls, and a third of the front panel on one dresser drawer had been glued back on.
Not happy with check-in....not consideration for being IHG member. No longer excited about IHG membership. Next trip will stay at different property!
Nice hotel, loved our stay there. Friendly staff, great location, nice restaurants.
For some reason I didn't get a room like in the description picture . Be careful when you book . The hotel staff claim that the picture of a twin beds room is actually from a suit. They gave me a smaller room.
Great location. Courteous and accommodating staff. The hotel has lost some of its previous grandeur. Our room needed to be updated. Some of the furniture was a little beat up,nicks and scratches. But always very clean. I know travelers are very hard on furniture especially when not their own. We would definitely stay here again.
All the rooms are smoking rooms. Each room does have an ionizer air purifier. After three days of continuous use, most of the smoke odor was gone in our room.
We stayed two nights during the Hiroshima Flower Festival that was occurring right outside the hotel. Lots of fun things to do
This hotel is extremely convenient to the peace museum, peace park, and a-bomb dome. You can also walk to Hiroshima castle if you don't mind a 25 minute walk. During Christmas time, the hotel is located right across the street to the main Christmas display. The hotel is pretty easy to get to from Hiroshima station via tram (probably by bus too, but I find buses tend to be difficult to use if you don't speak Japanese). Finally, there is a boat nearby that you can take to Miyajima. The cost is a bit expensive though (~3600 yen), so we opted to take the train and ferry because they were free via the JR rail pass. The hotel lobby is very nice! They have a beautiful chapel at one side. The staff was also very friendly and helpful. However, the hotel is large and hosts many weddings, so the lobby and elevators were always extremely busy and full of people during our stay which was a bit off putting for us. We had a weekend deal where breakfast was included with our stay. You have two options - more traditional Japanese dining or a more western style buffet with some Japanese options. We opted for the western buffet both mornings because we were tired of Japanese food and love breakfast! It was very good with a good variety. The room was not the nicest we stayed at in Japan (even though the hotel had the highest star rating). The shower had some mold and the shower curtain was flimsy and floated around due to the strong water pressure. However, overall we enjoyed our stay!
Fantastic time. The service of staff was outstanding, the hotel room lovely and the good delicious.
The staff was extremely helpful and the location is great for walking around Hiroshima. It's about a 15 minute walk to the Hiroshima Dome and the Peace Museum. We only stayed one night, but the room was literally making me and my husband claustrophobic! It was really very very small, but it's my understanding that this may not be uncommon for Japan standards. So just pay attention to the room sizes when booking hotels in Japan. I was originally booked at a ryokan on Miyajima Island (very close to the ferry landing) and I actually wished I had stayed there. The island is just really beautiful with so many temples and beautiful greenery. But my understanding is that things shut down early on the island....but what a beautiful place to go on a quite hike.
Personal muy profecional y el restaurant con muy u
Although the hotel is taking precautions for COVID-19, the breakfast offered is not worth paying for. Since they’ve done away with the buffet, the regular Western Style or Japanese Style breakfast they offer isn’t very fulfilling.
Amazing service, clean building, staff that we’re passionate about their job. Great location close to the museums and other sites.
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
The property is old, and our room was dated. There were cracks in the walls, and a third of the front panel on one dresser drawer had been glued back on.
Thank you for choosing to stay with us and for taking the time to post your feedback. Please accept our sincere apologize for the unpleasant experience during your recent stay. We are taking action internally to correct and improve on this shortcoming and to ensure that such a situation is not repeated. We appreciate your patronage and feedback which will help us move closer to our goal of providing a great experience for our guests. We hope to have the opportunity of welcoming you back in the future. Yours Sincerely,
Not happy with check-in....not consideration for being IHG member. No longer excited about IHG membership. Next trip will stay at different property!
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
Nice hotel, loved our stay there. Friendly staff, great location, nice restaurants.
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. If business or leisure brings you back to Hiroshima, it is our great pleasure for all our staff to welcome you again at ANA Crowne Plaza Hiroshima. We hope your patronage to IHG remains the same in the future. Sincerely
For some reason I didn't get a room like in the description picture . Be careful when you book . The hotel staff claim that the picture of a twin beds room is actually from a suit. They gave me a smaller room.
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
Great location. Courteous and accommodating staff. The hotel has lost some of its previous grandeur. Our room needed to be updated. Some of the furniture was a little beat up,nicks and scratches. But always very clean. I know travelers are very hard on furniture especially when not their own. We would definitely stay here again.
Thank you for using ANA Crowne Plaza Hotel Hiroshima this time. Thank you again for having complimented the location and staff's response. However, I apologize from the bottom of my heart that there were scratches on the furniture in the room. Based on the opinion received this time, we will strive to provide more comfortable stay, so please continue to look forward to ANA Crowne Plaza Hotel Hiroshima and IHG · ANA Hotels Group.
All the rooms are smoking rooms. Each room does have an ionizer air purifier. After three days of continuous use, most of the smoke odor was gone in our room.
Thank you very much for your stay at our hotel on your recent trip. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We also have the non-smoking rooms and you can choose them if there are availability. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
We stayed two nights during the Hiroshima Flower Festival that was occurring right outside the hotel. Lots of fun things to do
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
This hotel is extremely convenient to the peace museum, peace park, and a-bomb dome. You can also walk to Hiroshima castle if you don't mind a 25 minute walk. During Christmas time, the hotel is located right across the street to the main Christmas display. The hotel is pretty easy to get to from Hiroshima station via tram (probably by bus too, but I find buses tend to be difficult to use if you don't speak Japanese). Finally, there is a boat nearby that you can take to Miyajima. The cost is a bit expensive though (~3600 yen), so we opted to take the train and ferry because they were free via the JR rail pass. The hotel lobby is very nice! They have a beautiful chapel at one side. The staff was also very friendly and helpful. However, the hotel is large and hosts many weddings, so the lobby and elevators were always extremely busy and full of people during our stay which was a bit off putting for us. We had a weekend deal where breakfast was included with our stay. You have two options - more traditional Japanese dining or a more western style buffet with some Japanese options. We opted for the western buffet both mornings because we were tired of Japanese food and love breakfast! It was very good with a good variety. The room was not the nicest we stayed at in Japan (even though the hotel had the highest star rating). The shower had some mold and the shower curtain was flimsy and floated around due to the strong water pressure. However, overall we enjoyed our stay!
Thank you very much for your stay at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are very pleased to hear that our service met your expectations, and appreciate for your good feedback for our staff. However, we sincerely apologize for your inconveniences for our room and shower. We share your comment with our housekeeping for preventing to occur same situation. We sincerely hope that your business or pleasure will bring you back to Hiroshima again. It is our great honor to be able to have you as our guests again. Your Sincerely,
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,