Hersonissos Palace - All Inclusive

5.0 star property
Luxury all-inclusive property, walk to Port of Hersonissos

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Photo gallery for Hersonissos Palace - All Inclusive

Exterior detail
Exterior
Double or Twin Room | Desk, free cribs/infant beds
Outdoor wedding area
Lobby
Reviews
7.2

Good

Popular amenities

  • BarBarBar
  • All inclusiveAll inclusiveAll inclusive
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Room serviceRoom serviceRoom service
  • GymGymGym

Check-in time

2:00 PM

Check-out time

12:00 PM

Explore the area

Map
Dedalou 10 Street, Hersonissos, Crete Island, 70014
  • Popular LocationConvention Centre Creta Maris5 min walk
  • Popular LocationPort of Hersonissos6 min walk
  • Popular LocationStar Beach Water Park3 min drive
  • AirportHeraklion (HER-Nikos Kazantzakis)24 min drive

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Room options

Double or Twin Room

8/10 Very Good
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Standard Room, Partial Sea View

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

Single Room

8/10 Very Good
  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed

Suite

  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

About the neighborhood

Hersonissos

Hersonissos Palace - All Inclusive places you within a 10-minute stroll of Port of Hersonissos and Convention Centre Creta Maris. This 199-room, 5-star property welcomes guests with 2 outdoor pools, free breakfast, and an indoor pool.

What's nearby

  • Convention Centre Creta Maris - 5 min walk
  • Port of Hersonissos - 6 min walk
  • Aquaworld Aquarium - 8 min walk
  • Sarandaris Beach - 18 min walk
  • Star Beach Water Park - 3 min drive

Getting around

  • The preferred airport is Nikos Kazantzakis Airport (HER): 25-min drive, 14.3 mi/23 km.

Restaurants

  • ‪Shenanigans - ‬10 min walk
  • ‪Mythos - ‬6 min walk
  • ‪Enomy Restaurant - ‬4 min walk
  • ‪'t Hof Van Holland - ‬9 min walk
  • ‪El Paradiso Shishabar - ‬8 min walk

About this property

Hersonissos Palace - All Inclusive

Luxury all-inclusive property, walk to Port of Hersonissos
At Hersonissos Palace - All Inclusive, guests enjoy 2 outdoor pools, an indoor pool, and a gym. A stay here includes free parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and an outdoor tennis court.
50-inch plasma TVs come with satellite channels. Bathrooms have hair dryers, free toiletries, and slippers. Furnished balconies, refrigerators, and electric kettles are other standard amenities.
2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, German, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat

More

  • 2 buildings
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • 50-inch plasma TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • In-room safe fee: EUR 3 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 1039Κ014A0046100

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Hotel Registry Number: 1039K014A0046100
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Hersonissos Palace
Hersonissos Palace Hotel
Palace Hersonissos
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hersonissos Palace All Inclusive All-inclusive property
Hersonissos Palace All Inclusive
All-inclusive property Hersonissos Palace - All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace
Palace All Inclusive All-inclusive property
Palace All Inclusive
Hersonissos All Inclusive
Hersonissos Palace All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace - All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rates at Hersonissos Palace - All Inclusive?

Hersonissos Palace - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at Hersonissos Palace - All Inclusive?

As of Jun 16, 2024, prices found for a 1-night stay for 2 adults at Hersonissos Palace - All Inclusive on Jun 21, 2024 start from $171.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hersonissos Palace - All Inclusive?

Hersonissos Palace - All Inclusive provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do close to Hersonissos Palace - All Inclusive?

This property in Hersonissos is within a 10-minute walk of Port of Hersonissos, Aquaworld Aquarium, and St. Paraskevi Church. You'll also find Star Beach Water Park and Stalis Beach within a short drive.

Will I be able to park at Hersonissos Palace - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Does Hersonissos Palace - All Inclusive feature a casino at the property?

No, Hersonissos Palace - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hersonissos Palace - All Inclusive?

Yes, this property has an indoor pool along with 2 outdoor pools.

What amenities will couples enjoy at Hersonissos Palace - All Inclusive?

There are plenty of amenities for couples at this all-inclusive property, including 2 outdoor pools, a poolside bar, and a restaurant.

Are there hot tubs at Hersonissos Palace - All Inclusive?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Hersonissos Palace - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hersonissos Palace - All Inclusive serves free full breakfasts from its restaurant.

Will Hersonissos Palace - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hersonissos Palace - All Inclusive.

Does Hersonissos Palace - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Hersonissos Palace - All Inclusive?

The closest major airport to Hersonissos Palace - All Inclusive is Nikos Kazantzakis Airport (HER), which is 14.3 mi away (25 minutes by car).

Can I book a room with a balcony at Hersonissos Palace - All Inclusive?

Yes, every guestroom at Hersonissos Palace - All Inclusive comes with a furnished balcony.

Hersonissos Palace - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 17 reviews" "
Rating 8 - Good. 7 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
First disappointing Hotels.com booking
My search for a hotel was predominantly driven by the star rating, this is definitely not a 5 star hotel. The facility descriptions are inaccurate and misleading. 'Poolside bar and two bars/lounges' - There was a poolside bar but that was it. There was one more bar but it was never open and the image of a bar on the site wasn't there at all. Also, for some reason the 'all-inclusive' stops at midnight at the poolside bar. That just seems a bit strange as the bar only stays open until 1am so why bother charging for that hour. 'Two outdoor pools' - there was only one and there were never anywhere near enough sun loungers for the size of the hotel or the number of guests. The indoor pool does exist but we never saw anyone use it. It needs updating as it's very tired. I didn't see a tennis court and the images give the impression that the hotel is right on the beach, it's not. It's only about 100 yards away and there is a beach bar there but the photos are misleading. The bedroom and bathroom were very nice and generally the staff were very helpful and friendly. The food in the restaurant needs to be covered as there were a lot of flies, so it was best to choose something as they brought out a new tray, or choose something from the grill as they cooked it. The choice and quality was pretty good though. All in all we did have a nice break but just think the details are not accurate. I wouldn't have chosen to stay there now I know how it really is.
Stayed 6 nights in Jun 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The Palace is advertised as a 5 star, however it should be rated as 4 star. I had to move the bed to watch an uninterrupted view of the TV as one of the four posters posts was in the middle of the TV view. There are no t-bags or milk in the room and I had to continually ask for more coffee and sugar. The staff were always very helpful and accommodating. The room is comfortable, but does not warrant a 5 star. There is no shuttle service to the airport, which costs a basic 45 Euros. The Diana supermarket is handy at a 2 minute walk and the beach and bars are 5 minutes walk, although the beach is flooded with sun loungers that all belong to the various bars. The beach is very rocky near the shore line. The food is good, however very little seafood. Mussels were available once and fish was generally served in a sauce. A nice hotel, conveniently located with helpful staff, but as stated not a 5 star.
Stayed 14 nights in May 2023

8/10 Good

kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Very nice stay for 1 night, beds were very comfortable and nice pillows, the bar by the beach was really nice with lovely view!
Stayed 1 night in May 2023

4/10 Poor

ozlem

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were extremely friendly, however we booked the hotel with my cousin for my birthday as it was advertised as a spa hotel and some pictures look misleading We had to leave after the first night and check in at another hotel In 4 places it states a spa and massages available, there was nothing of the kind We wasted money with cabs getting there and then having to take us to another hotel with no refund for that Highly disappointed
Stayed 5 nights in May 2023

6/10 Okay

OLIEL

Traveled with family
Liked: Cleanliness, staff & service
Bon rapport qualité prix
J’ai séjourné 1 semaine dans cet hôtel, il ne vaut pas les 5 étoiles et la dénomination palace. En effet, sur 3 piscines 1 seule est accessible, la piscine intérieur et située à côté de la salle de sport ( qui est glauque) en sous sol et n’est pas entretenue donc inutilisable, la seconde piscine extérieure est fermée. La Reception de l’hôtel se trouve au 2eme étage choses surprenante de plus taxe de séjours à payer qu’en cash. La nourriture que dire il s’agit pour ma part d’une cantine entrée de gamme, le café en grain est en supplément cependant vous pouvez avoir du café goût eau chaude a volonté. Les chambres sont plutôt moderne cependant il faut payer des extra pour avoir accès au coffre. Le personnel de chambre + accueil sont plutôt agréable cependant le responsable de restauration qui semble être le patron n’a jamais décrocher un bonjour/bonsoir ou un sourire. Petite plus de l’hôtel un médecin est disponible pendant 30 minutes tous les jours de 15h à 15h30.
Stayed 6 nights in Oct 2023

8/10 Good

Andre

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Alles ok
Stayed 5 nights in Oct 2023

8/10 Good

HOURI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trés bien je recommande
Hôtel très bien placé. Très propre et le personnel en plus d'être très accueillant est de bon conseil et bienveillant.
Stayed 3 nights in Sep 2023

4/10 Poor

Florian

Business traveler
Disliked: Property conditions & facilities, room comfort
Not a 5 star hotel
Starting with the arrival, the entrance has many stairs so arriving guests have to use the elevator, which doesn’t have a description on which floor the reception is. The hotel urgently needs renovation it the everything except the rooms looks very dated. The rooms look modern. The AC in my room didn’t work and it took a while until it got repaired. The janitor also had to reset the TV and the shower drain was clogged. The food was rather basic, the coffee horrible, all together I wouldn’t give this hotel more than 3 stars
Stayed 1 night in Sep 2023

6/10 Okay

Claus

Traveled with family
Liked: Cleanliness
ok hotel
Fin beliggenhed. Serviceminded receptionist personale. Bar personale ikke så servicemindede. Fin rengøring. Det ene værelse meget fint til tre personer det andet til 2 var noget mere "snævert" uagtet det var til samme pris. Maden ikke fantastisk men dog acceptabelt og vi valgte derfor at spise ude to dage selv om vi havde all inklusive.
Stayed 7 nights in Jul 2023

8/10 Good

Maurizio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023