We stayed for a few days (parents and an adult daughter from California) and we loved the apartment (2 bedroom, 2 bathrooms loft apartment), which was spacious, clean and had plenty of amenities. It was close to shopping, dining and the Venetian fortress. The front staff was so friendly, professional and well informed. Excellent customer service from all of them. They assisted with everything we needed. The housekeeper was also very nice and would always offer us extra water bottles and coffee pods when she was on our floor. All communication before we arrived was also great and checking in was a very smooth process. We would definitely stay at City Lion if we were to visit the city of Iraklios (Heraklion) in the future. What a great experience we had!