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Hotel Am Vitalpark

Property class: 4.5

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Photo gallery for Hotel Am Vitalpark

A large indoor swimming pool with clear glass walls, a tiled floor, and a view of trees outside.
A kitchen with a stone island, wooden walls, and a view of outdoor seating through a large window.
A modern building with a curved roof, surrounded by a paved walkway and lounge chairs.
A sauna with wooden benches and a central heated stone feature.
A spacious living area with a piano, comfortable seating, a TV, and a fireplace.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
In Der Leineaue 2, Heilbad Heiligenstadt, TH, 37308
  • Place, Eichsfeld-Hainich-Werratal Nature Park
    ‪1 min walk‬
  • Place, Märchenpark Heilbad Heiligenstadt
    ‪2 min walk‬
  • Place, Heinrich-Heine-Kurpark
    ‪12 min walk‬

Room options

View all photos for Classic Room

A hotel room with a large bed, two bedside tables, a chair, a small table with fruit, and a window with curtains.

Classic Room

9.6 out of 10
Exceptional
(22 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

A modern hotel room with a large bed, a round side table, a patterned armchair, and a decorative plant.

Superior Room

9.2 out of 10
Wonderful
(13 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room

A hotel room with a large bed, a desk, a chair, and a sofa.

Comfort Room

9.4 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

A hotel room with a sofa, armchair, small table, lamp, TV, and curtains.

Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, a seating area, a lamp, and a view of the outdoors.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

Heilbad Heiligenstadt

Hotel Am Vitalpark places you next to Märchenpark Heilbad Heiligenstadt and within a 10-minute stroll of other popular attractions like Heinrich-Heine-Kurpark. This 130-room, 4.5-star hotel welcomes guests with 4 indoor pools, a restaurant, and an outdoor pool.

What's nearby

  • Eichsfeld-Hainich-Werratal Nature Park - 1 min walk - 0.0 miles
  • Märchenpark Heilbad Heiligenstadt - 2 min walk - 0.1 miles
  • Heinrich-Heine-Kurpark - 12 min walk - 0.7 miles
  • Eichsfeld Museum - 20 min walk - 1.1 miles
  • Eichsfelder Kulturhaus - 3 min drive - 1.1 miles

Getting around

  • Heilbad Heiligenstadt Station - 6 min drive
  • Erfurt (ERF) - 111 min drive

Restaurants

  • ‪Treffpunkt Alex - ‬5 min drive
  • ‪Norddeutscher Bund - ‬19 min walk
  • ‪American Diner Route 38 - ‬4 min drive
  • ‪Central Café - ‬20 min walk
  • ‪Senioren-Begegnungsstätte - ‬14 min walk

About this property

Hotel Am Vitalpark

At Hotel Am Vitalpark, guests enjoy 4 indoor pools, an outdoor pool, and a lazy river. Self parking is offered for EUR 7 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a children's pool, a gym, and 2 hot tubs.
Guests can expect free WiFi and 43-inch flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Balconies or patios, minibars, and coffee makers are also available. Housekeeping is available on request.
4 indoor swimming pools and 2 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a lazy river, a waterslide, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms including rooms for couples. Services include deep-tissue massages and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 7 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Leineaue
  • Theodor Storm

Things to do

  • 2 hot tubs
  • 4 indoor pools
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Games
  • Health club
  • Hiking/biking trails
  • Lazy river
  • Mountain biking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 4 indoor pools
  • Children's pool
  • In-room crib
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6,458 square feet of conference space
  • 8 meeting rooms
  • Business center

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hydrotherapy
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Built in 2008
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Lifeguards
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25 per pet, per day
  • Dogs only
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 69.0 per night
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: EUR 2 per person, per night. This fee does not apply to children under 15 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: EUR 7 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 69.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Best Western Plus Hotel Am Vitalpark Heilbad Heiligenstadt
Best Western Plus Am Vitalpark Heilbad Heiligenstadt
Best Western Plus Am Vitalpark
BEST WESTERN Hotel am Vitalpark
Hotel Am Vitalpark Hotel
Best Western Plus Hotel Am Vitalpark
Hotel Am Vitalpark Heilbad Heiligenstadt
Hotel Am Vitalpark Hotel Heilbad Heiligenstadt

Frequently asked questions

Are free cancellation options available at Hotel Am Vitalpark?

Hotel Am Vitalpark offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Am Vitalpark?

As of Nov 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Am Vitalpark on Nov 26, 2026 start from $152, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Am Vitalpark?

This hotel is located in Heilbad Heiligenstadt, just steps from Eichsfeld-Hainich-Werratal Nature Park and Märchenpark Heilbad Heiligenstadt, and within a short walk of Heinrich-Heine-Kurpark. You'll also find Eichsfelder Kulturhaus and Eichsfeld Museum within a short drive.

Is parking available on site at Hotel Am Vitalpark?

Yes, uncovered parking is offered for EUR 7 per day. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Hotel Am Vitalpark?

Spa services at the hotel include deep-tissue massages, reflexology, and couples treatments.

Does Hotel Am Vitalpark have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and a poolside bar at this hotel.

Does Hotel Am Vitalpark include a casino at the property?

No, Hotel Am Vitalpark doesn't have a casino.

Will I find an indoor pool at Hotel Am Vitalpark?

Yes, this hotel has 4 indoor pools as well as an outdoor pool and 2 hot tubs. Guests have pool access between 8:00 AM and 9:00 PM.

Is Hotel Am Vitalpark good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Hotel Am Vitalpark?

No, but this hotel does have a sauna.

Does Hotel Am Vitalpark have a restaurant that serves breakfast?

Yes, Hotel Am Vitalpark serves breakfast for a surcharge at Theodor Storm.

Will Hotel Am Vitalpark allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Am Vitalpark for a fee of EUR 25 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Hotel Am Vitalpark?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at Hotel Am Vitalpark?

Yes, every guestroom at Hotel Am Vitalpark comes with a balcony/patio and some offer garden views.

Hotel Am Vitalpark Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 510 reviews
Rating 8 - Good. 186 out of 510 reviews
Rating 6 - Okay. 24 out of 510 reviews
Rating 4 - Poor. 7 out of 510 reviews
Rating 2 - Terrible. 0 out of 510 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay if you have children or enjoy saunas and swimming pools yourself. The restaurant is good enough and probably very good, if you have children who can choose from a buffet.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel with good thermal bath. Good service. Nice rooms. Perfect place for relaxing.
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

+ Very big room with a lot of windows + two mini fridges + very very nice swimming pool + good organized services + very friendly staff - they can some times wash carpets and sofa, they were dirty - food in hotel was very expensive and there was no dining option around
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say? Everything perfect - nothing to add. A highlight is definitely the spa area and also the salt water pools. Also, the dinner was the best dinner I have ever had in Germany.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Hele wellness området var lukket og vi havde ikke fået denne besked. Så vi betalte for faciliteter som vi ikke kunne bruge. Efter vi klagede over det, sagde de bare (de særre). Jeg har klaget via hotels.com , som desværre ikke tager ansvar og jeg hører ikke fra hotellet.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle piscine et personnel très agréable
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra pool, god frukost, rena rum
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Stannade en natt på resa genom Tyskland. Fick stort, fint och rent rum med stort badrum med både dusch och badkar. Bra frukostbuffé med det mesta inklusive regionala specialiteter. Stort poolområde som barnen älskade. Vänlig personal som utan extra kostnad eller knussel välkomnade ett extra barn utöver de två som var anmälda på förhand. Rekommenderar!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt für Erholung geeignet. Sehr freundliches Personal, saubere Zimmer und super leckeres Essen.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virkelig fint hotel. Ikke sidste gang vi kommer der.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rigtig fint hotel. Lidt besværligt med brug af faciliteterne da hotelkort ikke altid virker til pools og fitness (som de ellers skal). Ret random og ikke meget hjælpe at hente på den front, men ellers venligt personale. Fitness faciliteter er rigtig fine. Morgenmad er OK, men heller ikke mere end det. Bemærk at ALT brug af spa faciliteter, inkl tilhørende pools og sauna osv er uden badetøj! Så reelt ubrugeligt hvis man ikke er til det.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flot rent værelse. Lækkert gulvtæppe. Fede faciliteter med spa, udendørs og indendørs pool.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
väldigt fint hotell. stort och rent rum. trevlig personal
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rekreativt hotel med lækre saunafaciliteter. Stort område omkring receptionen til at hænge som familie eller som par
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Ankom 2 timer før tjek ind som er 15:00 Spurgte om vi kunne benytte motionsrummet eller poolen imens værelset blev klar, men fik nej med besked om at det var kun hvis vi ville betale ekstra for det Efter at have ventet 2 timer var værelset ikke klar kl 15, men først 15:20 Vi følte os ikke velkommen, hvilket herren i receptionen gjorde sit til Fitness var kun delvist tilgængeligt Vi havde ikke adgang til maskinerne og blev henvist til et vægtløftningsrum Næste morgen før morgenmaden kunne vi heller ikke kommer derind Hotellet lover mere end de holder
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Beim Check In wurden wir bei Ausgabe des Parkausweises nicht darauf hingewiesen, dass zwei Tage Parken mit €14.- berechnet werden. Weiterhin: die Zimmerreinigung erfolgt (angeblich wegen Nachhaltigkeit) nur alle zwei Tage. Doof wenn man zwei Nächte im Wellness-Hotel mit Bade-/Saunabetrieb bleibt. Zwischenreinigung auf Wunsch. Positiv: Zimmergröße, Tasche fürs Bad, tolle Cocktails. Vegetarische/vegane Frückstücksoptionen
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Gut sauber und gemütlich LG
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! The pool area alone makes it incredible, but then the breakfast just made it that much better. Best hotel breakfast I have ever had!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruime kamer. Wel een hard matras
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles Hotel, modern, großer Parkplatz, Sauna, Schwimmbad, sehr gutes Frühstück, moderne Zimmer. Preis/Leistung Prima
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat direkten Zugang zur Therme und ist daher als Wellnesshotel sehr geeignet
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Frühstück, ganz toller Schwimm- und Wellness-Bereich
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Es war alles perfekt 😊
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tolle Fitness-Studios, großes Schwimmparadies, exklusive Saunalandschaft, tolles Frühstück!
Indoor Schwimmbad
Outdoor Sauna
Fit und Stark unten
Fit und Stark unten
Stayed 1 night in Dec 2025

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