Holiday Inn Express Heber Springs2.5 out of 5.0
Recent guest reviews
we have stayed at this hotel several times, just recently last week for three nights. it was very clean and quiet. the staff is extremely friendly and helpful. i strongly recommend this hotel. the eggs at breakfast were the worse part of the stay but the cinnamon roles were outstanding. we will be back!!
I'm an early-to-bed, early-to-rise business traveler who just wanted a good night sleep. I've stayed here many times before and had no problems. Check-in clerk was rude and only marginally competent--giving me much higher rate than I'd had previously. He initially booked me on the first floor, but then moved me to room 420 after I asked for a quieter, top-floor room. The room was poorly maintained--stained carpet, ripped chairs. Bed was horrible--see picture--large, broken-down hole that made it very difficult to sleep. I complained in the morning, and was told that the mattress in room 420 is a known problem, and I shouldn't have been booked into that room unless it was the last room in the hotel--and I should have been warned about the bed. Obviously (as I'd started on the first floor), it wasn't the last room available in the hotel, and--obviously--I wasn't warned about the bed. No adjustment was made. I asked to have a manager call me, and one never did. To make a long story short, stay here only if you want to pay a premium price for a low-rent room, rude service, and a broken down bed.
We stayed 2 nights in a 2 room suite and it was very clean and very peaceful! We also had a family reunion there while we were there and the whole staff were very accommodating and so good to us!! We will totally use this place again - we really liked everything about the hotel!!
Very clean, nice facilites, breakfast was great, employees are awesome and take care of your needs. Would stay here again. Prices were very reasonable. Large family area if needed. Suites are very nice, and large enough for over 5. I have no complaints.
Every once in a while in your travels, it just happens that you run into issues and annoyances. It happens. Well, it turns out there were some issues with our room, but the front desk acted quickly and with integrity to make it right. I appreciate that they cared and wanted to do the right thing. We would definitely stay here again!
Room was very comfortable, staff was great. We did eat breakfast at the hotel and they had some very healthy alternatives like egg white omelets with veggies, turkey sausage, and good selection of fruit and yogurts, besides all the regular such as pork sausage, sausage gravy, cinnabons and regular omelets.
Loved our stay here! Very clean and comfortable, the breakfast bar was good, even had healthy options besides fruit! The rooms are spacious - we had a single king and there was a sitting area, extra sink, and an in room keurig. Very pleased.
Stayed here while in the area for my our son's university graduation. The room was exceptional and the service was great. We would stay here again. The included breakfast and fed to the convenience and the location was perfect.
We had reserved several rooms for a family wedding. The rooms we reserved were very roomy, with two queen beds and a fold-out couch. I don't know what kind of mattresses they had, but they were so-o-o-o soft and comfortable!!!!! The breakfast is more than adequate; lots of variety.
We got to the hotel and the young girls greeted us with a smile and very helpful. We stayed in room 418. We had a view of a big hill ( which was pretty) and their is a view of a pond with 4 ducks . When I ate breakfast , I had the cinnamon roll and blueberry muffin and it was good . I would come back and stay at this hotel again. Ya have fun !! 💁
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 102 reviews