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Commercial Hay Hotel

3.0 star property
Hotel in Hay with free breakfast

Choose dates to view prices

Photo gallery for Commercial Hay Hotel

Deluxe Family Room | 1 bedroom, hypo-allergenic bedding, individually decorated
Exterior
1 bedroom, hypo-allergenic bedding, individually decorated
Lobby
Balcony

Reviews

7.6 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping

Explore the area

Map
199 Lachlan Street, Hay, NSW, 2711
  • TAFE Riverina Institute
    ‪2 min walk‬
  • Dunera Museum
    ‪12 min walk‬
  • Bishop's Lodge
    ‪3 min drive‬

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Room options

View all photos for Budget Double Room

Budget Double Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Budget Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Room

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.8 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family

1 bedroom, hypo-allergenic bedding, individually decorated

Two Bedroom Family

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Budget Twin Room

1 bedroom, hypo-allergenic bedding, individually decorated

Budget Twin Room

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Balcony

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Budget Triple Room

1 bedroom, hypo-allergenic bedding, individually decorated

Budget Triple Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Hay

Commercial Hay Hotel places you next to TAFE Riverina Institute and Hay Library. This 31-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.1 miles
  • Hay Park - 3 min walk - 0.2 miles
  • Hay Heritage Walk - 12 min walk - 0.7 miles
  • Dunera Museum - 12 min walk - 0.7 miles
  • Bishop's Lodge - 3 min drive - 1.2 miles

Restaurants

  • ‪Robertson's Hot Bread Kitchen - ‬4 min walk
  • ‪Jolly Jumbuck Bistro - ‬2 min walk
  • ‪The Long Paddock Cafe & Grill - ‬4 min walk
  • ‪The Convent - ‬8 min walk
  • ‪The Black Sheep Coffee Shop Hay - ‬8 min walk

About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Commercial Hay Hotel features free WiFi in public areas, microwave in a common area, and refrigerator in a common area. Free parking is included with your stay. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Additional amenities include express check-in, express check-out, and laundry facilities.
Guests can enjoy TVs and stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Microwaves and electric kettles are other standard amenities. Housekeeping is available once per stay.

Languages

Chinese (Mandarin), English, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: AUD 20

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-7:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Frequently asked questions

What can I see close to Commercial Hay Hotel?

Located steps from Hay Library, this hotel is in Hay, and within a 10-minute walk of Hay Park and Dal Wright Park. You'll also find Dunera Museum and Hay Heritage Walk less than a mile away.

Is parking available on site at Commercial Hay Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does Commercial Hay Hotel feature a casino at the property?

No, Commercial Hay Hotel doesn't have a casino.

Is there an indoor pool at Commercial Hay Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Commercial Hay Hotel?

Couples staying at this hotel will value amenities like a rainfall showerhead, courtyard views in some guestrooms, as well as free breakfast.

Are there hot tubs at Commercial Hay Hotel?

No, there isn't a spa tub at this hotel.

Does Commercial Hay Hotel have a restaurant with a breakfast menu?

Commercial Hay Hotel offers free continental breakfast each morning though there is no restaurant.

Will Commercial Hay Hotel allow pets to stay for free?

No, pets aren't allowed at Commercial Hay Hotel.

Does Commercial Hay Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Commercial Hay Hotel?

Yes, some guestrooms at Commercial Hay Hotel offer a balcony and may feature courtyard views.

Commercial Hay Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 238 reviews
Rating 8 - Good. 80 out of 238 reviews
Rating 6 - Okay. 36 out of 238 reviews
Rating 4 - Poor. 22 out of 238 reviews
Rating 2 - Terrible. 21 out of 238 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible management

Had a terrible experience at this place. Stayed for one night. One guest played loud music and partied all night and then argued with others when asked to keep quiet, this went on until 2.30am. Motel management made no attempt to intervene and get the police involved. It got scary as it started to escalate to violence. Very uncomfortable night. Carpet was lifting which was not very safe, there was a hole in the wall left by the door handle as there was no stop. The fridge did not even have all it wrapping plastic removed. Bathroom was very small, would not a tall person. Notified management of the above issues and they said their maintenance team would look into it, however these appear to have been like this a long time so I would not be the first to complain about them. Would not recommend staying here at all.
Stayed 1 night in Mar 2025

8/10 Good

Flordalin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The room is very clean the only thing is the fan in the bathroom was making loud noise when we turn on other than that its all good
Stayed 2 nights in Mar 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service
Price is good. Quiet rooms Fan in bathroom was noisy though - needs fixing And we had no hot water
Stayed 1 night in Mar 2025

8/10 Good

Misha

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was as expected. Check in and out instructions were clear and the room was clean and linen was fresh.
Stayed 1 night in Feb 2025

6/10 Okay

Ian

Traveled with family
Liked: Cleanliness, staff & service

very little hot water

Good over night stay for price but your lucky if you get a hot or even warm shower
Stayed 1 night in Feb 2025

6/10 Okay

Ian

Traveled with family
Liked: Cleanliness

Not happy with a cold shower

The one thing I asked for after reading feed back prior to booking was a room that had hot water, I ran the shower 20 minutes and had to endure a bloody cold shower! If you are going to rent rooms out you first must have not only clean sheets but a hot shower too!
Stayed 1 night in Jan 2025

10/10 Excellent

Castle maintenance

Business traveler
Stayed 1 night in Jan 2025

4/10 Poor

Melanie

👎
Stayed 2 nights in Jan 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They did have a toaster and microwave oven, but no tea towel. No plates.
Stayed 1 night in Jan 2025

8/10 Good

Mohammad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Trevor

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Prithipal Singh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value of money
Stayed 1 night in Jan 2025

2/10 Terrible

Annette

Traveled with family
Very disappointing, the facilities in need of many repairs, especially the plumbing
Stayed 1 night in Dec 2024

8/10 Good

Jayne

Stayed 1 night in Jan 2025

2/10 Terrible

Julie

Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

David

Disliked: Staff & service
Arrived on Saturday around 5pm and all staff had gone home and we had no way to check in. Keys were in a lock box but we were never sent a code. Thankfully another visitor had a code to the lock box and were able to help us.
Stayed 1 night in Dec 2024

10/10 Excellent

Ints

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Luisa

Stayed 1 night in Dec 2024

10/10 Excellent

Khanh Trong

Stayed 1 night in Dec 2024

8/10 Good

Giles

Liked: Room comfort

It is what it is.

It was Christmas Day, so we didn’t see any staff. Collected our keys from a key safe. It was a comfortable bed and we slept well. Air con worked, thankfully. Wifi did not. Carpet wasn’t the cleanest, but the bed sheets were spotless and comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Ernest

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Robert

Traveled with family
Stayed 1 night in Dec 2024

8/10 Good

Geoff

Business traveler
Place seemed nice. But the beautiful upstairs verandah had a stinking pile of rubbish just outside the door. Room clean. Arrival instructions good. Beds comfortable
Stayed 1 night in Dec 2024