Four Seasons Resort Hualalai5.0 out of 5.0
Recent guest reviews
My husband after a journey in Europe decided for a last minute break from Los Angeles, and here we are.....Excelent location, great amenities perfect service, rooms are very confortable, There was a young man valet parking that was always happy and willing to have a joke. This hotel is really palatial, with one of the most luxury lobbies I have seen! It simply is like living in a palace! The hotel is elegant and friendly without being pretentious a gret staff makes you feel welcome and caters to you needs at all times. Will go back soon with all the family
We were blown away the first time we came to this resort 7 years ago! Then we had our wedding week extravaganza for 70 people which was incredible and top notch. In recent years, the management has changed and so has the quality of the resort overall. Lately, we have received much better service at resorts that are rated less luxurious than the Hualalai. Two years in a row we have had our spring break trip reservation requests either ignored or modified against our wishes at the last minute. They apologized the first time, but did nothing about it. The second year they also apologized and said they could do nothing about it. I had called over 6 months in advance and received confirmation that our rooms were adjacent. They even admitted that they, against policy, had promised us adjacent rooms. After a couple hours of condescending and patronizing conversation in which they repeatedly said we were not being reprioritized they proved our point and chose to reprioritize someone else. If we hadn't "gone to the mat" for two hours we would have been left with the least of all our options. Even still we weren’t able to be next to our kids. The food is just ok. It used to be really excellent and now ebbs and flows depending on who’s working--I would say the food for the pool and beach service is downright terrible and you are better off getting food "off campus". Several times we were served drinks and food that was actually disgusting. The resort does have a kids club and fun kids pool, but you can spend less money at other resorts and have that as well. There is the occasional staff member we encountered that was truly excellent and exceeded expectations (a girl serving food on the beach and a couple of others). Those few exhibited the level of service that the resort as a whole used to exhibit, but no longer does. The views are truly beautiful as it is right on the beach, but there isn't much sand at all so if you are looking for true beach I would seek out another option. We used to come here mainly because the service was so good and it felt like a more authentic Hawaii experience than other resort hotels--now I wouldn't make that claim at all.
I attended this for our presidents club event for all the top producers at our company. From the gentleman at the open gate I felt cared for. The amenities were clean. the staff was very friendly and approachable. I would highly recommend this place!
Nothing negative about this hotel at all. If you can afford the Four Seasons please stay there! I had an amazing time while on my trip. This hotel makes the top hotel list in the world year after year and I definitely understand why. The food, service, amenities, and rooms are superb. I have not yet been to a resort comparable to the Four Seasons Resort Hualalai.
What a great trip! Everything was awesome. Would totally recommend it. The King's Pond was amazing! We loved seeing the sea turtles. The food was delicious at all of the restaurants. We loved the pools and the beach!!
We were truly disappointed by our stay at this hotel. We are big Four Season fans and expected the same or more at this overpriced facility, but the qualities of staffs and services were terrible. Nobody took responsibility for the hiccups that happened throughout our stay, just pretentious niceness that never led to really solving anything when we wanted help. We were hoping for a complete resort getaway experience but were ruined by the fact that the hotel had no guest-oriented perspective on customer service. Overall, they were providing the service that they wanted to provide. Also, a lot of children so not recommended for a quiet couple getaway.
Possibly the nicest resort we have ever visited. Not much night life but for a relaxing and romantic escape it does not get better than this. No resort is perfect but this one was as close to perfect as we have ever visited. Super expensive though!
Can't argue with the view. It's amazing. But I expected a lot better than what they delivered. For the rates they charge I expect food quality and options that far exceed what I can produce on my own or can easily obtain off property. I would probably stay in a house in the future. But if you're looking for a Heinz ketchup kind of experience and aren't too concerned about the food then you'll love it. Lots of things for kids to do. Their kids room has tons of games. And their snorkel pond is fun. I'm not a big fan of their adult pool that doesn't have any bathrooms nearby but has a swim up bar. You know what that means.... The beach could use more sand and less coral. Getting in and out is very painful. But I like that they remove all the spiky creatures from their ocean pool. I think there was a change in management which has resulted in many staff changes. I'm not sure if a new GM came in but my first time was 7 years ago and a lot has diminshed since then.
This is a first class place for a family holiday, especially for younger children. Our daughter is 7 and it was perfect for her. The highlight for her was definitely the Kings Pool, a pool which is open between 10.00 and 16.00 for snorkeling. The Kings Pool is well stocked with reef fish of all sizes and an eagle ray. It's a sort of swimming pool with sheltered seating for small groups around the edge. The beach hut with complementary flippers, masks and pipes is on a sand beach increasing in depth in the lava rock surround to about 5m. My daughter learned to snorkel here and this is where she wanted to go every day, especially a eagle ray feeding time. This is where Daddy became a powerful athlete and diver in her eyes. That, no doubt, will change! Kings Pool is one of four semi crescent room clusters, each with a different personality. The two at either end are by far the quietest with the center two having the main beach restaurants and pools. The turtle resting areas are at either end of the beach where the two quieter clusters are to be found. Like the turtles, we preferred these areas. This is a golf club resort hotel with all that entails. If you want to compete with America's leading floor tile salesmen, then the two center crescents are a good place to do that. We love this hotel and were recommended to it by friends who stayed here many times. Our daughter will always remember it. A special mention to the staff who were universally excellent, especially the concierge staff who organized an off site visit to the swimming with dolphins experience at the Hilton up the coast and the car for our Volcano tour. We the exception of Melissa and Craig at Kings Pool who couldn't have been less interested in helping my daughter, absolutely everyone else was amazing Do check out the Trading Post. Its the local store for the Four Seasons Residences. Best place to find mementos to take home and amazing coffee and snacks. Premium wifi is $25 per day. free wifi barely supports Instagram. outrageous, but a tiny rounding number in the cost of the stay,
The five-star service is impeccable; the grounds border the dramatic volcanic rock coast with seawater and freshwater swimming pools; an open-air spa teems with tropical vegetation; and yoga, personal training, and a full menu of fitness classes are offered daily
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 2584 reviews