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Four Seasons Resort Hualalai

5.0 out of 5.0

Recent guest reviews

We’ve just returned home from six wonderful days at the Four Seasons Resort Hualalai. The property is beautiful, right on the ocean. The accommodations we had were very comfortable. The service was friendly and generally good. The food in the restaurants was very good. The staff were all very pleasant. So why only 3 stars? This resort is reputed to be one of Hawaii’s very best, and thus our expectations were extremely high. And because this resort is terribly expensive (think $29 martinis and extrapolate from there), we were less forgiving when service was less than perfect...and it very often was. There were many significant lapses in service which should not occur at a resort like this. Furthermore, at a hotel such as this, we expected the fine dining restaurant, the Ulu Ocean Grill to be far more upscale. It is nice, but other deluxe hotels in Hawaii, the Four Seasons Maui or the Halekulani in Honolulu for example, have restaurants that are much more special. In summary, we have stayed at many fine hotels, and this property clearly fell short of what a five star property should be...and with the extremely high cost, it is a very poor value and in our opinion is certainly not worth the price.

We stayed 4 nights in a gorgeous suite. The property was so nice I chose to never leave to do any excurtions. My husband did , but I stayed and enjoyed the spa. We will be back !! This property is definetly one of the best !

We went there only to try the restaurant and were not disappointed. The restaurant has the best location on the beach to watch the sunset as other online reviewers already mentionned. The food was also good and prices were in line with the other restaurants in the same area. We would go back.

We were part of a company trip so our experience with service may be a little different than others. From the moment we arrived, we were treated like royalty. Everything was taken care of for us. Need a cold bottle of water.. no problem... here you go. Need a cool towel... no problem... here you go. We were escorted to our ground level room and was given a thorough explanation of everything. The outdoor shower was our favorite and we used it every single night. The body wash, shower gel, and conditioner were top notch and exactly what you would expect at this type of resort. Bottles of water were always left for us after maid service. The small fridge came in handy because they have a general store on site where you can buy different types of drinks and food items. The grounds of the resort are beautiful and it's a treat just to walk around. The ambience of the tiki torches at night make it all the better. For those of you that like longer walks, there is a path that leads from the resort to the beach where the ocean activities are located. It's about a 30 minute walk with incredible views of the ocean and lava rock. Once you get past the Residence Beach House restaurant, just keep on walking. We did this once when we took advantage of the outrigger canoeing. This was incredible and something everyone should try. Prices were reasonable, especially when splitting the costs with another couple. They even drove us back to the resort in a golf cart. Exceptional service from the activities group. This is where the best beach is. Service in the Beach Tree Restaurant was best at night. During the day, it was island time. No worries, just plan accordingly. Food was okay. Overpriced for the quality. A lot of the dishes seemed to be overcooked. Perhaps the grill was set too high. No worries though. We didn't come in expecting the food to be spectacular. Pools were immaculate and beach service was beyond exceptional. Workout rooms were amazing and well supplied. Basketball court and tennis courts were well maintained. We had to use the showers on our final day because of a late night flight. Again, service and facilities were exceptional. One day, we rented a car to see the rest of the island. If only every car rental could go this smoothly. Told us what time to be in the lobby and voila, our car was ready. No long forms to fill out. Gave us a great car for the day. Couldn't have gone smoother. The concierge was also helpful in pointing out some cool spots to see around the island (black sand beach on the northern tip of the island). Another really cool thing that the resort has is King's Pond. Several types of fish and a stingray call it home. You can snorkel as long as you want, all within the safe confines of the pond. Other than the quality of the food, I would say the bed (at least in our room) needs updating. Mattress was saggy in spots. Overall, it was still the best resort I've ever stayed at and would recommend it in a heartbeat to others.

What an amazing experience. It was so luxurious and the service so magnificent that my wife and I felt like we were in paradise. We took advantage of the 21+ pool bar, snuba'ing in the King's pond, our personal lava tube shower, swimming at 2 am in the 24 hours pools/hot tubs, and sleeping on comfy cabana chairs in front of the gorgeous ocean waves. We ate dinner at Ulu on the ocean where they had a floodlight so you could watch the ocean waves even in the dark. The service was top notch and the views beautiful. This is our favorite resort we have stayed at and we will definitely return.

Great views of the ocean, nice rooms, great food, friendly Staff. For me it falls very short on the beach. When I think of Hawaii I think of Beach and Fun , the beach is close to none existent . The Pool areas do make up for it.

We have gone to many Four Seasons Resorts over the years, and have enjoyed excellent service in great locations in top quality properties. We had been told Four Seasons Hualalai was best of best. We were disappointed. It is a beautiful locale, but the property is decidedly ordinary - property, grounds, architecture, rooms, public areas - for what was billed as a top of the line luxury experience. Our room was dank and dreary, badly in need of a refurbishment, service was good but not Four Seasons excellent, there was nothing special about this resort. And it is EXPENSIVE!!!

The hotel is amazing! The staff is beyond compare. The variety of pools & poolside amenities is such a treat! Dining by the oven throughout the day & evening was heavenly! Seeing turtles in my morning walk added to the fun as did the zodiac boat ride to see the Dolphins. Can't wait to return!🌴

I really like the properties, especially the landscaping, however once we got there, things seemed to be very stuffy. One restaurant was not open until the middle of our stay, and the swim-up pool which is the only pool that is not a quiet pool was unavailable until the middle of the week as well. There were a lot of good people who served you, but the other concierges and some of the other people behind the desk were ridiculous. We are not all snobs who have money. Our family is very diverse, and we are very proud of that. The front desk staff were nothing like the waiters and room service staff who served us. It was a shame.

My husband and I recently celebrated our five year wedding anniversary at the Four Seasons Hualalai after having spent the first week of our honeymoon there. Below is a brief summary of our experience during our second stay: - Location, location, location - The resort sits on the site where the Hualalai lava flow meets the ocean; a landscape truly like no other. While the beach is somewhat limited by the rocky landscape, it provides some fairly spectacular (almost other-worldly) scenery. The property itself is magical - it reminds you of some exotic fantasy locale where the air itself smells of hibiscus and citrus. I was prepared for a bit of a let down when we returned as I had convinced myself that there was no way this resort was as wonderful as I remembered, but it is in fact sooooooo much better! For travelers looking for a bit of adventure; follow the highway to it's furthest point north until you come to Pololu Valley. Climb down the bluff (a very steep 3/4 mile hike - NOT for those looking for a leisurely stroll!!) and make your way onto the most incredible black beach you've ever seen. The sand is powder fine, the water crystal clear and just slightly chilly and the scenery is indescribable. The trip back up the valley will make you question your life decisions, but trust me...it is worth it! - The liquid component - Hualalai offers something for everyone when it comes to options for a swim. Although you have to mind the lava rock a bit, there are a few well manicured beaches on property that are lovely. The pool game is on point - ranging from the Seashell (geared toward families), Beach Tree (the "serenity" pool) to the Palm Grove (adults only with an in-pool bar). Each has several stations set up with a rotating selection of fresh fruit flavored water, along with high quality sunscreen and leave-in hair conditioner. Kings Pond is the resort's own private lagoon, stocked with a wide array of aquatic life for the snorkeling enjoyment of guests. Comfortable loungers and cabanas are plentiful, and, in true Four Season's fashion, attendants come around to clean your sunglasses, hand out fresh fruit skewers or tempt you with a full menu of poolside food/beverages. Fabulous. - Your own slice - The rooms at Hualalai were built to blend seamlessly into the surrounding landscape. Two story bungalows are situated in crescents around the pools, all facing the ocean. For the sake of full disclosure I will mention that the rooms are beginning to show their age a bit, but they are spacious, clean, comfortable, private and very Hawaiian. Kimono-style robes are provided for guests, which are almost stylish enough to throw on a few accessories and wear out for the evening! Seriously - I almost did it. The resort also provides complimentary laundry facilities around the property, which we found come in quite handy if you are staying more than a few days. - Eat, drink and be merry - We tried several dining and drink options on property during our stay, including room service, the breakfast buffet at Ulu daily, Beach Tree Bar as well as food/drink service at both the Beach Tree and Palm Grove pools. All were delicious and high quality (though perhaps a tad overpriced), but the Beach Tree Bar in particular continues to be our all time favorite place to eat and drink. Like...best EVER. Whether you are grabbing a quick afternoon lunch at the bar while listening to the waves crash just a few meters away, or have staked out a few comfy chairs on the patio for an evening meal and several rounds of drinks to watch the sun set, you will be wowed by the thoughtfulness and attention to detail put into every sip or bite. So yes, you will pay Four Seasons prices for meals and drinks here...but c'mon, that's to be expected, right!? Do yourself a favor - stuff your face, wash it down with a well crafted Mai Tai (or three) and enjoy. Cheers! - Claim to fame - Lets talk about what reeeeeeeally makes this resort special: the legendary Four Seasons service! And it is on full display here, my friends. Upon arrival, my husband and I were upgraded to a prime ocean view room in the Kings Pond crescent - just a few doors down from the room in which we spent our Honeymoon. The resort had record of our previous stay on file (from five years prior), and made a point to recreate our honeymoon trip as closely as possible. A lovely bottle of fairly expensive Champagne, several "welcome" treats and a personal note from the property manager awaited us in our room. From that point on, the level of service remained consistently high across the property. We were greeted by name by the resort staff, with several wait staff/bartenders remembering our favorites and making suggestions of other things that we might enjoy. Mahalo, FS Hualalai...we felt the love! Here's the moral of the story: go here, stay as long as you can, spend a ton of money and don't regret a dime. This is absolutely an experience of a lifetime!

72-100 Ka'upulehu Drive Kailua-Kona HI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Kaupulehu, Four Seasons Resort Hualalai is 2.1 mi (3.4 km) from Kiholo Bay and within a 10-minute drive of Makalawena Beach. This 243-room, 5-star resort welcomes business and leisure travelers with 7 outdoor pools, a golf course, and a full-service spa. It's on the beach and also near Manini'owali Beach and Kua Bay.


Dining

This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

All 243 air-conditioned rooms provide lanais, MP3 docks, and refrigerators. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Minibars, coffee makers, and free newspapers are other standard amenities.


Property features

Awarded Conde Nast Gold List status in 2015, Four Seasons Resort Hualalai features a golf course, a full-service spa, and 7 outdoor pools. Onsite parking is available, both free self and paid valet parking (USD 25 per night)—also useful is limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a children's pool, a health club, and a spa tub.

Room options

Ocean-View Room With One King Bed

King 1 | Sleeps 3

Prime Ocean-View Room With One King Bed

King 1 | Sleeps 3

Partial Ocean-View Room With One King Bd

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Ocean View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 2905 reviews