Residhotel Mulhouse Centre

I stayed here for several nights in October 2016. When I arrived they had the wrong dates and he said I couldn't check in until I got online and changed them through the booking service. After fumbling around for 20 minutes trying to unpack my computer, plug in their password, etc. he finally said 'I'll call them instead.' Five minutes later is was solved - why didn't he just call to start with? Then my last day there I needed to work all day in the room. I told this to the reception and the cleaning crew and the man who came to my door in the morning (couldn't understand what he was asking so he left). Then I left briefly to grab a sandwich for lunch and when I returned the man was in my room dismantling the water heater. I asked him to come back tomorrow after I checked out and he said no, it was necessary now (even though my water and heat were working fine). He spent more than 2 hours inches from my feet on the floor banging on the heater while I desperately tried to concentrate. finally, I was 5 minutes away from my phone appointments and told him he had to leave. So he rushed around, left while I was 3 minutes late for my appointments.I did not appreciate spending two hours alone in a room with the door shut with a man I did not know. Thant night I went to take a shower and I had not hot water, nor the next morning. When I called reception she said she would call me back. She didn't . So I called again. She said the hotel was full and there was nothing they could do for me. too bad for me. Her only apology was 'sorry you are disappointed with your experience here.' No offer of a refund that night, etc. Nothing. Worst experience I've had at a hotel in decades.

We stayed here for four nights, using Mulhouse as a base to explore Alsace and Southern Germany. Mulhouse itself is a small town, boosted during the industrial era but with a nicely-maintained and lively old city that has buildings dating back to the Middle Ages. The town is close to the EuroAirport, which serves Basel, Freiburg and Mulhouse itself. The hotel is a straightforward, 10 minute walk from the central train station in Mulhouse. It has a parking garage beneath it which has limited spaces and appears to be shared with residential apartments; there is a charge for using the parking spaces, which are accessible using a electronic key fob - ours didn't work properly, being held together with tape. The double room we booked was simple in design and bright. It was a decent size, and had an en suite. Towels of average size were provided. There was air-conditioning, which worked well, and a fan provided in addition. The room also had a kitchenette, with a small fridge, a microwave, a two-ring halogen hob and assorted crockery/cutlery/pans. There was no kettle provided, so we had to use a saucepan to heat water, but I did note that there was a filter coffee machine on the wardrobe shelf - I suppose tea is not so popular as coffee in the region so that makes sense and it wasn't any great hardship really. Two sachets of instant coffee and three tea bags were provided. Everywhere was perfectly clean, including the kitchenware. There was free wi-fi and this worked perfectly well for us. The bed was made double by pushing two single beds together. The mattresses themselves were firm and comfortable. There was one pillow each - and these were possibly the smallest, flattest pillows I've ever encountered. We asked at reception for more pillows to be sent up but these never arrived. Even if they had they had, two of them together still wouldn't be as thick as a normal pillow. It made for uncomfortable, disturbed sleep on what was otherwise a good bed. On the plus side, although we were at the front of the hotel overlooking the street, there was no noise to disturb us. In terms of location, there is a supermarket (Carrefour City) a few doors down from the hotel, which is open 7 days a week until 9pm and which has a great range of groceries, including fresh bread, fruit and vegetables etc. You can opt to pay for breakfast at the hotel but we simply stocked up the kitchenette and made our own, getting up and eating at our leisure. Very much in the hotel's favour is that it is literally two minutes walk around the corner to the central square in the old town, by the cathedral, which is a lively place full of bars and restaurants. There was live music playing the evening we arrived and a festival there (also with music and dancing) the following day - the atmosphere was buzzing, with families and people of all ages enjoying the community spirit. It was great to have this on our doorstep and we stopped off there for coffee in the morning or a beer in the evening most days. All in all, we were happy with our stay and thought Residhotel offered good value for money. It doesn't brand itself as anything more than basic 3-star accommodation but it was clean and functional, well-situated and we were glad of the extra freedom offered by the self-catering facilities. The staff we had dealings with were friendly and helpful, even if we didn't get the extra pillows we wanted (and to be honest, needed). We would stay here again but would make sure to bring inflatable pillows with us. I'd rate this somewhere between Trip Advisor's three and four star options - to call it "very good" might raise expectations too high but "average" seems unfair for what was overall a good experience. For that reason I have rounded up from three-and a-half to four stars.

For the price it’s ok, don’t expect too much from it. The hotel is located in the city center. If you come by car, make a reservation for he hotel parking garage (we didn’t, but were lucky they still had a place left), otherwise parking is a disaster. The room is big (with a kitchenette), but not entirely clean. Good enough for a one-night stay if you’re on the road.

Our reservation was cancelled the night before our arrival, and the staff was not helpful nor did they propose any alternative. With the help of Booking.com staff we finally ended up staying at this location with two studios instead of the apartment for four persons. However, the rooms were dirty, especially the kitchen and dishes. The worst part was that their so-called no-smoking room was in fact a smoking room. It smelled very bad, like old cigarettes. The rooms should not be listed as non-smoking.

It is a very basic hotel. The rooms are nothing special but clean. The lady's at the reception are very friendly and helpful. The hotel located in the city center. They also have a parking. A good Hotel to stay for one night. You pay a fair price for the room and the parking. If you want to visit muhlhouse for 1 day, this is a good place to stay.

we stayed there for one night! its a studio apartment, with possibilty to cook! the staff is friendly and helpful! the room is clean, but there should be stuff be repaired, its not the newest hotel! at night its loud in the street cause of the people walking trough the road! the parking is 8 euros a night, which is OK. the location of the hotel is perfect, you just walk 4 minutes to the city center. thank you

Arrived after a full day driving , parked and was greeted by a check in person that wasn't working in her chosen field. I reacted to her statement that there was no parking because they were full. Response was a map of parking available in the city ! So initially I had to park up in a paid parking with no knowledge of if overnight was / was not available...After 7pm I retrieved the hire car and parked on the street. Because I had pre paid she was uncomfortable when I said we would not need their breakfast ! I asked about German Restaurants in the area and got a mouthful that this was France... My wife walked in with the suitcases 5 minutes after we checked in and the same lady asked if she could help...When my wife said she was waiting for me to park , the reaction was "have you checked in ?" The room was spacious ! Bed was to die for . Coffee was provided but no kettle . Smallest pillow each I have ever seen.The morning staff were more cheerful but due to parking we had to leave early or risk our car being towed...So as non French speaking / understanding tourists . No this was not what we hoped for . If the WIFI was any slower it would have stopped. It was not comfortable with a phone a. an iPad and a Mac... refused the third device cause 2 had been connected....

as the title suggests, this is a so-so kind of place; we only stayed here because the prices were high everywhere as there was some exhibition in basel; you get what you pay for, i suppose. it's worth noting that, bizarrely, this place closes for lunch for one and a half hours.

We have booked this hotel because of its proximity to the Baselworld exhibition. If you are on a limited budget and there are lots of you, this is quite a good option. The rooms are quite clean and spacious and there are little kitchenettes that you can use. The added bonus is a Carrefour supermarket up the road which is open 7am-9pm each day. A few points to consider: - The rooms are cleaned ONCE a week - The breakfast is quite basic continental - There is a washing machine in the basement for convenience - There is parking available - WIFI is free (not the quickest) It is not the most luxurious place I have ever stayed in, but at the end of a long day at the exhibition I wanted nothing more than to collapse in bed and ResidHotel did the trick.