Holiday Inn Express Hotel & Suites Laurel2.5 out of 5.0
Recent guest reviews
We were traveling and exhausted, with 2 exhausted kids. It was after midnight, and I made the reservation online. I didn't pay attention to the date/time , and accidentally made it for the next night. When we arrived she let us up to our room and said she would fix it later. The next morning she called and asked if we wanted to sleep in and gave me a late (very late) checkout. We were greeted in every aspect with kindness, from the front desk, the manager the next day, to the breakfast bar (which had a fantastic variety!) Excellent service!! Room was wonderful, clean and quiet. Better than some 5 Star I've stayed in. Highly recommend!
Overall I felt this hotel was average. We are platinum member, so we usually stay at IHG properties. We felt this one was not quite up to par with other IHG properties. The hotel could use some renovations and looks a little dated. This property seems to be managed by a company that does not hold the same morals as the IHG brand. We were not greeted with a smile and definitely not recognized as being platinum members.The rooms were clean but the stay was pretty average.
This hotel is absolutely gorgeous, and they are even renovating and improving it more. It's our all-time favorite hotel that we've stayed thus far. We travel extensively, both as a family, and just myself for business. We stay at this particular hotel several times a year and I highly doubt we will EVER change or try another hotel in the area. If something is perfect, why chance staying somewhere we may regret trying. IHG hotels are our go to hotels.
Overall the hotel was a good stay. The bathroom had several cracks in the wall and even though on the outside appeared to be newly renovated I think the inside still needs a little upkeep. The breakfast bar was average but well stocked. Bed was nice, comfortable and clean. My room was right by the elevators so it was a little noisy but that's just par for the course. Location was very good and I would stay here again.
Clean, spacious room and bathroom. Plenty of breakfast to choose from and friendly staff. Would stay here again, especially for the value. Close to Waffle House and Buffalo Wild Wings across the parking lot.
We stayed here while we were in Laurel on business. The hotel is nice & clean. Our room was nice and spacious. No complaints on the room. The pool was way to cold for my taste. The hot tub was like a warm pool and the jets were wimpy. Breakfast was good. It's your typical HIE breakfast. No complaints. I would stay here again if I were in Laurel MS and I would recommend it to others.
This should have been one of our best stays of our trip. It appeared to be a newer Holiday Inn with a larger "express breakfast" area (some of the others were a "re-purposed" corner), and a pool. There appeared to be only one person at the desk and she seemed to have had a bad day. This was the first time on our trip I was asked for ID and credit card (three nights reserved in advance at three different Holiday Inns) and when I mentioned that this was different I got a cool response. Breakfast was also understaffed as some of the selections were empty and slow to be refilled. To be fair some of the guests were not aware of "cafeteria" protocol as several tables were left with dirty dishes and trash on them. We decided to give them a second chance and stopped here again on our return trip. The same person was on the desk (alone ?) but was more pleasant, answered a question I had about the pool with a smile, and sounded more positive over all. However this is the only Holiday that did not thank me for being a Rewards Club member. Breakfast was better supplied and we saw at least two people working in that area. Getting better but still room for improvement.
A quick business trip to taylorsville ms and this was the closest ihg. The hotel is difficult to access coming from I-59 south. It's right across the intersection. At check in, they only had 1 reservation instead of my 2 booked. Luckily, they had an extra room. I received the bill and they charged me a higher price than my original reservation. Of my 2 queen beds, one of them sunk in really bad so I swapped to my other bed. It was fine. The best part is the Buffalo Wild Wings are within walking distance. Overall, standard holiday inn express. I would still stay again.
Meh - Not up to the standard I'm used to at HIE properties but it did the job for a night. Decor and climate control was nice. Fixtures and amenities were outdated and worn out. Shower didn't drain well. Breakfast was dry and hard.
This hotel should be listed as a 3 star, the 2.5 does not reflect the wonderful accommodation's of this property. In addition to the standard amenities for a property of this size, there is a nice indoor pool with a wonderful hot tub. The gym is bigger and better providing much more equipment than the other properties in this category I actually got this hotel for the weekend of 11/25-11/27 through hotwire at half the published rate. I was there for business and had a lot of work to do. During my stay I incurred a challenge which had nothing whatsoever to do with the property. The front desk agent, the frontdesk supervisor and the General Manager all came to my assistance. I was upgraded to a suite which was over and above the solution to my challenge, but certainly made my stay and work that much more convenient. Stars are given based on physical amenities, but it doesn't matter how wonderful the amenities are if you do not encounter a staff who shows genuine care and concern for their guest. This staff understands and delivers hospitality that exceeds expectations. Not only did they deliver on a promise but by moving me and upgrading me they did so at a financial loss. So if you ever need a hotel room in Laurel, MS do yourself a favor and stay at the Holiday Inn Express. My heartfelt thanks to all the wonderful staff.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Holiday Inn Express Hotel & Suites Laurel places you within 2 miles (3 km) of Daphne Park and Lauren Rogers Museum of Art. This hotel has 81 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's in central Laurel and also a short drive from Laundrums Homestead.
Start your day off right with a free hot/cold buffet breakfast.
The 81 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and pay movies. Free newspapers, hair dryers, and safes are also available.
Guests of Holiday Inn Express Hotel & Suites Laurel have access to an indoor pool, a fitness center, and a sauna. Free parking is available if you drive. A multilingual staff is on hand to help with dry cleaning or laundry, and offer sightseeing advice. Additional amenities include free WiFi in public areas, free newspapers, and laundry facilities.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 57 reviews