10/10 Excellent
k
Traveled with partner
Jul 1, 2025
All of the staff truly made this the most enjoyable vacation ever! However one stood out, it was the front office manager Gergana who greeted us with warmth and professionalism that went above and beyond! At one point we were just struggling with time zone changes and the heat that had unexpectedly surprised everyone in England, she not only guided us to make arrangements with venues that were available in the later hours and air conditioned, she helped us make our bookings and get the most out of our vacation! We had traveled five days to get to Harrogate England dues to several flight cancellations but because of her help we went from miserable to totally rested, relaxed and rejuvenated! It was her kindness and caring that made our experience amazing! Next year we will take a another multi country holiday trip of a lifetime holiday and we are looking for Hotel Du Vin as the focal point for the cities we will go to next! Do book the double tub rooms if you can! What a luxurious way to relax together!Thank you to everyone at Hotel Du Vin Harrogate and especially to Lady G our most gracious front office Manager!

k
Stayed 4 nights in Jun 2025