2/10 Terrible
Dominique
Sep 17, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I will NEVER stay at Wyndham Sam Lord’s Castle again, and I strongly advise anyone else to avoid it. This so-called “all-inclusive” resort was nothing but a disaster from start to finish.
When we arrived, nearly everything was closed. Shops? Closed. Activities? Closed. It felt like we’d checked into an abandoned property. For the price we paid, that’s absolutely unacceptable.
The food was terrible — bland, limited, and downright depressing. To make things worse, food service completely shuts down at a certain time. If you’re hungry after that, tough luck. How can an all-inclusive resort lock guests out of food? On top of that, the hotel is far away from any other restaurants or food options, so you’re basically stuck with garbage food and no alternatives.
Room service? Just as bad. Orders came wrong, cold, or not at all. The staff seemed indifferent and uninterested, as if guests were a burden. Customer service at every level was unprofessional and apathetic.
And to top it all off, the air conditioning went out across the hotel during our last night. We were left sweating in our rooms, trying to sleep in sweltering heat. No apology, no compensation, no urgency from the staff — nothing.
This place is a complete joke. Between the closed amenities, bad food, restrictive meal times, lousy room service, poor staff attitude, and even broken air conditioning, this hotel is a total failure. If you’re thinking about booking here — DON’T. Save yourself the frustration and disappoi
Dominique
Stayed 5 nights in Sep 2025
