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Recent guest reviews

Don’t stay here. It’s terrible. Beds are terrible, room is shabby, there wasn’t even any toilet paper in the bathroom and when we tried to call to ask for some the phone didn’t even work! Worst hotel we ever stayed in!

Check in quick and easy

All in all it was OK. Except for the beds. Or one they are too high for a lot of people to comfortably get on and off. The mattress was not very comfortable. But worst was the pillows. They were so big and full that it was impossible to sleep all night. I called to see about getting flatter, softer, more cushiony pillows and they said this was the only type they had throughout the entire hotel. We would likely stay there again when we are in downtown Harrisburg but the pillows are a dealbreaker. Difficult to be alert in business meetings when you can’t get a decent nights sleep because of it.

The room door was virtually inoperable with the key. Staff had to beat the key panel up to activate it then rush to use the key. This process took a minute or so each time, so I gave up on leaving the room after the third time. Room was not very clean. Property features are dated. This is the second or third Crowne Plaza I have stayed at that seems outdated and in need of upgrade/modernization. Other nearby hotels had competitive rates and nicer facilities. Investments in upgrades and repairs are needed.

For a Crown Plaza hotel, it was unexpectedly horrible and dirty. My family and I would never stay here again. Not worth even $50 per night. They didn’t even have towels or soap in the room. It was dirty. The lobby was dirty. And the staff was unorganized and did not care about anything. It could be nice but it is not kept clean and not managed properly.

Staff was very friendly and helpful, but generally the hotel was a mess, rooms were not thoroughly cleaned, facilities were out of supplies, etc, just poorly managed.

staff was very friendly and helpful; the indoor heated pool was wonderful, everything was clean and in good working order, and the location near the capitol and the river was perfect.

The hotel is outdated. My room every piece of furniture and or door was chipped or needed painted. It look like it wasnt dusted in weeks, and bathroom could have been cleaned better. No ventilation in bathroom looked like mold starting to grow in shower area.

It was just really nice, clean and the service was good

Within walking distance to the Amtrak station. Great location. Short walk to city island. It’s a great place for a weekend getaway!

Bellman was rude - and front desk girl - I had to constantly ask for them to take my bags, I had multiple children and bags. Once he did get my bags he would have the worst attitude as if he did not want to help at all. Then, we arrived for a late check-in, as soon as we get to the room we were notified of a noise complaint. The children were exhausted and quiet - We had just got in the room to take showers and get in bed after a long day of exploring at Hershey Park - the woman who was across from us obviously had put in the noise complaint because she constantly kept opening and slamming the doors - it seemed as if it was a racial issue. From the guest to the bellman - the front desk girl was just seemed completely annoyed with her job.

S 2nd St Harrisburg PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Downtown Harrisburg, Crowne Plaza Harrisburg-Hershey, an IHG Hotel is next to Whitaker Center for Science and the Arts and UPMC Pinnnacle Harrisburg. This 260-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also standard.


Property features

Guests of Crowne Plaza Harrisburg-Hershey, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 25 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room

1 Twin Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Crowne Plaza Harrisburg-Hershey, an IHG Hotel

Everyone (34) Couples (2) Family (8)
3
Everyone

By , from Staten Island on Aug 14, 2022

5
Family

Don’t stay here. It’s terrible. Beds are terrible, room is shabby, there wasn’t even any toilet paper in the bathroom and when we tried to call to ask for some the phone didn’t even work! Worst hotel we ever stayed in!

By on Jun 12, 2022

5
Family

Check in quick and easy

By , from Irvington on Apr 3, 2022

Review comment responded on Apr 4, 2022

thank you for your feedback

4
Everyone

By on Mar 29, 2022

2
Partner Couples Business Business

All in all it was OK. Except for the beds. Or one they are too high for a lot of people to comfortably get on and off. The mattress was not very comfortable. But worst was the pillows. They were so big and full that it was impossible to sleep all night. I called to see about getting flatter, softer, more cushiony pillows and they said this was the only type they had throughout the entire hotel. We would likely stay there again when we are in downtown Harrisburg but the pillows are a dealbreaker. Difficult to be alert in business meetings when you can’t get a decent nights sleep because of it.

By on Oct 22, 2021

Review comment responded on Oct 28, 2021

Dear Susan, Thank You for choosing Crowne Plaza Harrisburg for your recent stay. Your feedback is upmost important to us and it has been shared with the team. Regards,

2
Business Business

The room door was virtually inoperable with the key. Staff had to beat the key panel up to activate it then rush to use the key. This process took a minute or so each time, so I gave up on leaving the room after the third time. Room was not very clean. Property features are dated. This is the second or third Crowne Plaza I have stayed at that seems outdated and in need of upgrade/modernization. Other nearby hotels had competitive rates and nicer facilities. Investments in upgrades and repairs are needed.

By on Sep 30, 2021

Review comment responded on Oct 8, 2021

Dear Abraham, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HARRISBURG-HERSHEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

3
Everyone

By on Aug 22, 2021

1
Family with small children

For a Crown Plaza hotel, it was unexpectedly horrible and dirty. My family and I would never stay here again. Not worth even $50 per night. They didn’t even have towels or soap in the room. It was dirty. The lobby was dirty. And the staff was unorganized and did not care about anything. It could be nice but it is not kept clean and not managed properly.

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HARRISBURG-HERSHEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards,

2
Family with small children

Staff was very friendly and helpful, but generally the hotel was a mess, rooms were not thoroughly cleaned, facilities were out of supplies, etc, just poorly managed.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Dear Guest, Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business. Your feedback is upmost important to us and it has been shared with the team. Regards,

5
Everyone

By on May 16, 2021

Review comment responded on May 29, 2021

Thank You

Crowne Plaza Harrisburg-Hershey, an IHG Hotel

23 S 2nd St, Harrisburg, PA 17101
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