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Recent guest reviews

The room door was virtually inoperable with the key. Staff had to beat the key panel up to activate it then rush to use the key. This process took a minute or so each time, so I gave up on leaving the room after the third time. Room was not very clean. Property features are dated. This is the second or third Crowne Plaza I have stayed at that seems outdated and in need of upgrade/modernization. Other nearby hotels had competitive rates and nicer facilities. Investments in upgrades and repairs are needed.

For a Crown Plaza hotel, it was unexpectedly horrible and dirty. My family and I would never stay here again. Not worth even $50 per night. They didn’t even have towels or soap in the room. It was dirty. The lobby was dirty. And the staff was unorganized and did not care about anything. It could be nice but it is not kept clean and not managed properly.

Staff was very friendly and helpful, but generally the hotel was a mess, rooms were not thoroughly cleaned, facilities were out of supplies, etc, just poorly managed.

staff was very friendly and helpful; the indoor heated pool was wonderful, everything was clean and in good working order, and the location near the capitol and the river was perfect.

The hotel is outdated. My room every piece of furniture and or door was chipped or needed painted. It look like it wasnt dusted in weeks, and bathroom could have been cleaned better. No ventilation in bathroom looked like mold starting to grow in shower area.

It was just really nice, clean and the service was good

Within walking distance to the Amtrak station. Great location. Short walk to city island. It’s a great place for a weekend getaway!

Bellman was rude - and front desk girl - I had to constantly ask for them to take my bags, I had multiple children and bags. Once he did get my bags he would have the worst attitude as if he did not want to help at all. Then, we arrived for a late check-in, as soon as we get to the room we were notified of a noise complaint. The children were exhausted and quiet - We had just got in the room to take showers and get in bed after a long day of exploring at Hershey Park - the woman who was across from us obviously had put in the noise complaint because she constantly kept opening and slamming the doors - it seemed as if it was a racial issue. From the guest to the bellman - the front desk girl was just seemed completely annoyed with her job.

Quick 20 minute ride from Hershey but not that much going on in downtown Harrisburg on the weekend. Did appreciate the in-house restaurant and super friendly staff that helped us.

Loved the welcoming personalities of Toni and David at the front desk and front door. Francis my server for restaurant and room service was attentive and kind. P. S. LAVAZZA coffee in room was a nice touch!

Great price for downtown accessibility to the health center. Clean, well run, happy employees. Room was very much on the small side (1 king). Dinner at restaurant was decent. Breakfast was atrocious!

S 2nd St Harrisburg PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Downtown Harrisburg, Crowne Plaza Harrisburg-Hershey, an IHG Hotel is next to Whitaker Center for Science and the Arts and UPMC Pinnnacle Harrisburg. This 260-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

All 260 rooms feature coffee makers, free local calls, and safes. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests of Crowne Plaza Harrisburg-Hershey, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 25 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, Non Smoking

1 Double Bed | 1 Queen Bed | Sleeps 2

Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Crowne Plaza Harrisburg-Hershey, an IHG Hotel

Everyone (40) Couples (1) Family (6)
2
Business Business

The room door was virtually inoperable with the key. Staff had to beat the key panel up to activate it then rush to use the key. This process took a minute or so each time, so I gave up on leaving the room after the third time. Room was not very clean. Property features are dated. This is the second or third Crowne Plaza I have stayed at that seems outdated and in need of upgrade/modernization. Other nearby hotels had competitive rates and nicer facilities. Investments in upgrades and repairs are needed.

By on Sep 30, 2021

Review comment responded on Oct 8, 2021

Dear Abraham, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HARRISBURG-HERSHEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

1
Family with small children

For a Crown Plaza hotel, it was unexpectedly horrible and dirty. My family and I would never stay here again. Not worth even $50 per night. They didn’t even have towels or soap in the room. It was dirty. The lobby was dirty. And the staff was unorganized and did not care about anything. It could be nice but it is not kept clean and not managed properly.

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HARRISBURG-HERSHEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards,

2
Family with small children

Staff was very friendly and helpful, but generally the hotel was a mess, rooms were not thoroughly cleaned, facilities were out of supplies, etc, just poorly managed.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Dear Guest, Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business. Your feedback is upmost important to us and it has been shared with the team. Regards,

5
Everyone

By on May 16, 2021

Review comment responded on May 29, 2021

Thank You

5
Partner Couples

staff was very friendly and helpful; the indoor heated pool was wonderful, everything was clean and in good working order, and the location near the capitol and the river was perfect.

By on May 12, 2021

Review comment responded on May 13, 2021

Dear Guest, Thank You for choosing Crowne Plaza Harrisburg for your recent stay. Your feedback has been shared with the team and were get motivated by your feedback.

2
Business Business

The hotel is outdated. My room every piece of furniture and or door was chipped or needed painted. It look like it wasnt dusted in weeks, and bathroom could have been cleaned better. No ventilation in bathroom looked like mold starting to grow in shower area.

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Dear Guest, Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business. Your feedback is upmost important to us and it has been shared with the team. Regards,

3
Everyone

By on Jul 5, 2020

4
Everyone

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Thank You

3
Everyone

By on Oct 5, 2019

Review comment responded on Oct 7, 2019

Thank You

5
Family

It was just really nice, clean and the service was good

By on Aug 24, 2019

Review comment responded on Aug 24, 2019

Dear Guest, Thank You for your feedback. It has been shared with the team.

Crowne Plaza Harrisburg-Hershey, an IHG Hotel

23 S 2nd St, Harrisburg, PA 17101
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