We attended a industry show in Harrisburg. The staff was excellent and very helpful. Rooms were clean and comfortable.
Staff in restaurant were very slow in there ordering and receiving food. Perhaps new staff turnaround happened but to many people complained
Hotel is dated but I stopped last minute, late at night, and felt completely safe staying here! Staff were very friendly and the checkin process was easy!
Don’t stay here. It’s terrible. Beds are terrible, room is shabby, there wasn’t even any toilet paper in the bathroom and when we tried to call to ask for some the phone didn’t even work! Worst hotel we ever stayed in!
Check in quick and easy
All in all it was OK. Except for the beds. Or one they are too high for a lot of people to comfortably get on and off. The mattress was not very comfortable. But worst was the pillows. They were so big and full that it was impossible to sleep all night. I called to see about getting flatter, softer, more cushiony pillows and they said this was the only type they had throughout the entire hotel. We would likely stay there again when we are in downtown Harrisburg but the pillows are a dealbreaker. Difficult to be alert in business meetings when you can’t get a decent nights sleep because of it.
The room door was virtually inoperable with the key. Staff had to beat the key panel up to activate it then rush to use the key. This process took a minute or so each time, so I gave up on leaving the room after the third time. Room was not very clean. Property features are dated. This is the second or third Crowne Plaza I have stayed at that seems outdated and in need of upgrade/modernization. Other nearby hotels had competitive rates and nicer facilities. Investments in upgrades and repairs are needed.
For a Crown Plaza hotel, it was unexpectedly horrible and dirty. My family and I would never stay here again. Not worth even $50 per night. They didn’t even have towels or soap in the room. It was dirty. The lobby was dirty. And the staff was unorganized and did not care about anything. It could be nice but it is not kept clean and not managed properly.
Staff was very friendly and helpful, but generally the hotel was a mess, rooms were not thoroughly cleaned, facilities were out of supplies, etc, just poorly managed.
staff was very friendly and helpful; the indoor heated pool was wonderful, everything was clean and in good working order, and the location near the capitol and the river was perfect.
The hotel is outdated. My room every piece of furniture and or door was chipped or needed painted. It look like it wasnt dusted in weeks, and bathroom could have been cleaned better. No ventilation in bathroom looked like mold starting to grow in shower area.
It was just really nice, clean and the service was good
Located in Downtown Harrisburg, Crowne Plaza Harrisburg-Hershey, an IHG Hotel is next to Whitaker Center for Science and the Arts and UPMC Pinnnacle Harrisburg. This 260-room hotel welcomes guests with conveniences like a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also standard.
Guests of Crowne Plaza Harrisburg-Hershey, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 25 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.
We attended a industry show in Harrisburg. The staff was excellent and very helpful. Rooms were clean and comfortable.
Staff in restaurant were very slow in there ordering and receiving food. Perhaps new staff turnaround happened but to many people complained
Dear John,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,
Thank You Elizabeth, for choosing Crowne Plaza Harrisburg for your recent stay.Regards,
Hotel is dated but I stopped last minute, late at night, and felt completely safe staying here! Staff were very friendly and the checkin process was easy!
Dear Kathleen,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,
Don’t stay here. It’s terrible. Beds are terrible, room is shabby, there wasn’t even any toilet paper in the bathroom and when we tried to call to ask for some the phone didn’t even work! Worst hotel we ever stayed in!
Check in quick and easy
thank you for your feedback
All in all it was OK. Except for the beds. Or one they are too high for a lot of people to comfortably get on and off. The mattress was not very comfortable. But worst was the pillows. They were so big and full that it was impossible to sleep all night. I called to see about getting flatter, softer, more cushiony pillows and they said this was the only type they had throughout the entire hotel. We would likely stay there again when we are in downtown Harrisburg but the pillows are a dealbreaker. Difficult to be alert in business meetings when you can’t get a decent nights sleep because of it.
Dear Susan, Thank You for choosing Crowne Plaza Harrisburg for your recent stay. Your feedback is upmost important to us and it has been shared with the team. Regards,
The room door was virtually inoperable with the key. Staff had to beat the key panel up to activate it then rush to use the key. This process took a minute or so each time, so I gave up on leaving the room after the third time. Room was not very clean. Property features are dated. This is the second or third Crowne Plaza I have stayed at that seems outdated and in need of upgrade/modernization. Other nearby hotels had competitive rates and nicer facilities. Investments in upgrades and repairs are needed.
Dear Abraham, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HARRISBURG-HERSHEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Dear Gregory,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Feedback loke your motivate our employees to go extra miles in serving our guests. Your feedback has been shared with the team.Regards,