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Zen

Property class: 3.5

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Photo gallery for Zen

Lobby
Room
Room
Bathroom
Property entrance

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
43 QUAN THANH STR., BA DINH DISTRICT,43, HANOI, HAN
  • Place, West Lake
    ‪3 min walk‬
  • Place, Dong Xuan Market
    ‪12 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪18 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Superior Room, 1 Double or 2 Twin Beds

Room

Superior Room, 1 Double or 2 Twin Beds

  • 215 sq ft
  • Sleeps 3
  • Free wired internet

View all photos for Deluxe Room, 1 Double or 2 Twin Beds

Room

Deluxe Room, 1 Double or 2 Twin Beds

  • 301 sq ft
  • Sleeps 4
  • Free wired internet

View all photos for Suite

Room

Suite

  • City view
  • 377 sq ft
  • Sleeps 4
  • Free wired internet

About the neighborhood

Hanoi

West Lake is within a 5-minute walk of Zen while other popular sites like Hoan Kiem Lake are within a mile (2 km). This 28-room, 3.5-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Dong Xuan Market - 12 min walk - 0.7 miles
  • Ho Chi Minh Mausoleum - 18 min walk - 1.0 mile
  • Hanoi Old Town Night Market - 18 min walk - 1.0 mile
  • Hoan Kiem Lake - 20 min walk - 1.1 miles

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 33 min drive

Restaurants

  • ‪1946 - ‬2 min walk
  • ‪Hanoi Fusion Pub & Restaurant - ‬3 min walk
  • ‪Yenyen Bakery - ‬3 min walk
  • ‪Phở Yến - ‬3 min walk
  • ‪Fungha Dimsum - ‬3 min walk

About this property

Zen

Guests of Zen enjoy access to free WiFi in public areas, a business center, and a meeting room. For transportation, you can make use of an airport shuttle at scheduled times for VND 420000 per vehicle one way, as well as a train station shuttle. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. This smoke-free hotel also has a porter/bellhop.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Other amenities include refrigerators, minibars, and coffee makers.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) at scheduled times
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Rollaway/extra beds are available for VND 210000 per night

Property payment types

  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 420000 per vehicle (one way)
  • Rollaway bed fee: VND 210000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available at scheduled times), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Property is also known as

Zen Hanoi
Zen Hotel Hanoi
Zen Hotel
Zen HANOI
Zen Hotel HANOI

Frequently asked questions

Are free cancellation options available at Zen?

Zen provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What can I see close to Zen?

This hotel is located in Hanoi, a short 5-minute walk from West Lake and also 18 minutes on foot from Hanoi Old Town Night Market. You'll also find Hoan Kiem Lake and Hanoi Opera House within a short drive.

Does Zen feature a casino?

No, Zen doesn't have a casino.

Will I find an indoor pool at Zen?

No, there is no indoor pool at this hotel.

Does Zen feature a restaurant that includes a breakfast menu?

Yes, Zen serves free breakfast from its restaurant.

Where is the closest airport to Zen?

The closest major airport to Zen is Noi Bai Intl. Airport (HAN), which is 14.6 mi away (33 minutes by car).

Zen Reviews

Reviews

5.0
Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 3 out of 6 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Disliked: Property conditions & facilities

Photos from the website is different

1) hotel address given is wrong 2) photos soon on the website from the real is so much different
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

zentral, aber heruntergekommen, schreckliches Früh

es ist alles alt und ungepflegt, zum Glück waren wir nur eine Nacht.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family hotel

It's a family hotel, but it would be better if a simple English can be spoken.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

バックパッカー向き

サービスと清潔感を求めない人はいいでしょう。ホテルは古いです。インターネットも不安定です。Wi-Fiは繋がりませんでした。画像とはかなりギャップがあります。私はリピートはいたしません。
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pub mensongère

J'ai voyagé pendant quinze jours au vietnam, et de tous les hôtels que j'ai choisi, c'est le premier que je recommanderais pas du tout. Les Photos présentées n'ont rien à voir avec la chambre que l'on m'a donné qui était sale et humide. La salle de bain est inexistante, la douche se trouve au dessus des toilettes. L'Internet ne fonctionne pas et je ne parle pas du petit déjeuner situé dans un restaurant crasseux au dernier étage...!!! À éviter
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great holiday!

Stayed in the hotel for close to a week and I must say that the service is great! The staff are attentive and very friendly, always willing to help. For the price, Zen Hotel offers a very good deal with comfortable bed, nice room (I stayed in a suite room, with toiletries all provided for), and good breakfast. House-keeping is done daily. The hotel location is also great considering that it is only a very short walk to Hoan Kiem Lake (the lake is not very big, and many attractions are located near the lake). I saw the location of the hotel somewhere in one of the internet booking sites and was pleasantly surprised when I reached there - the hotel location was actually much more accessible than shown on the map. The hotel provided me with a good starting point to visit the rest of the city and the Old Quarters, which is also a short walk away (the busy Hang Gai, Hang... shopping areas are close by). Even Church Street is very much within walking distance ( > 15-30 mins), and the city is best explored on foot. Advise: Get a room away from the streets if possible. Streets in Hanoi are noisy as early as 5am with all the honks blaring in the streets. Other than the locals, most tourists will find the noise quite unbearable and advisable to get an inside room even if they say that the rooms are quiet (by their standards). Highly recommended!