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Viola Royal Hotel & Spa

Property class: 4

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Photo gallery for Viola Royal Hotel & Spa

Breakfast area
Lobby
Deluxe Double Room, 1 Queen Bed, Balcony, City View | Balcony
Living area
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry

Explore the area

View in a map
06 Luong Ngoc Quyen St., Hoan Kiem Dist., Hanoi
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Bedroom

  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony, City View

Deluxe Double Room, 1 Queen Bed, Balcony, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Balcony, City View

  • City view
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Junior Suite (with Window)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (with Window)

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Single Room, 1 Twin Bed

Minibar, in-room safe, desk, blackout drapes

Superior Single Room, 1 Twin Bed

  • 183 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Hanoi

Located in Old Quarter, Viola Royal Hotel & Spa is within a 10-minute walk of popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 38-room, 4-star hotel has conveniences like a restaurant, a coffee shop/cafe, and free in-room WiFi.

What's nearby

  • Quan Chuong Gate - 5 min walk - 0.3 miles
  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 7 min walk - 0.4 miles
  • Hanoi Old Town Night Market - 7 min walk - 0.4 miles
  • Dong Xuan Market - 7 min walk - 0.4 miles

Getting around

  • Hanoi Long Bien Station - 10 min walk
  • Noi Bai Intl. Airport (HAN) - 36 min drive

Restaurants

  • ‪Bun Cha Ta - ‬2 min walk
  • ‪Bún Đậu Phất Lộc - ‬2 min walk
  • ‪Moonlight Sky Bar - ‬1 min walk
  • ‪1900 LE THÉÂTRE - ‬2 min walk
  • ‪Hải Sản - Sea Food - ‬1 min walk

About this property

Viola Royal Hotel & Spa

Guests of Viola Royal Hotel & Spa enjoy a sauna, free WiFi in public areas, and spa treatment rooms. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 414000 per vehicle one-way, as well as an area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free newspapers, a terrace, and laundry facilities.
30-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and slippers. Minibars, coffee makers, and safes are also standard.
Recreational amenities at the hotel include a sauna.
Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms. Services include facials, body treatments, and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: VND 150,000 for adults and VND 150,000 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from February 2 2023 to December 15 2023 (dates subject to change).
This property will be closed from January 25 2023 to November 17 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for VND 200000 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 150000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 414000 per vehicle (one-way)
  • Rollaway bed fee: VND 200000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Viola Royal Hotel Hanoi
Viola Royal Hotel
Viola Royal Hanoi
Viola Royal
Viola Royal Hotel & Spa Hotel
Viola Royal Hotel & Spa Hanoi
Viola Royal Hotel & Spa Hotel Hanoi

Frequently asked questions

Are free cancellation options available at Viola Royal Hotel & Spa?

Viola Royal Hotel & Spa offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What is there to do close to Viola Royal Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and West Lake within a short drive.

Will I be able to park at Viola Royal Hotel & Spa?

No, this hotel doesn't offer parking.

Is there a spa available at Viola Royal Hotel & Spa?

Spa services at the hotel include massages, facials, mani/pedis, and body treatments.

Does Viola Royal Hotel & Spa include a casino on the premises?

No, Viola Royal Hotel & Spa doesn't have a casino.

Is there an indoor pool at Viola Royal Hotel & Spa?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Viola Royal Hotel & Spa?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as a restaurant.

Does Viola Royal Hotel & Spa have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Viola Royal Hotel & Spa feature a restaurant that includes a breakfast menu?

Yes, Viola Royal Hotel & Spa serves buffet breakfast each morning for a surcharge from its restaurant.

Does Viola Royal Hotel & Spa allow pets to stay for free?

No, pets aren't allowed at Viola Royal Hotel & Spa.

Does Viola Royal Hotel & Spa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Viola Royal Hotel & Spa?

The closest major airport to Viola Royal Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 15.5 mi away (36 minutes by car).

Can I book a room with a balcony at Viola Royal Hotel & Spa?

Yes, some guestrooms at Viola Royal Hotel & Spa offer a balcony and may feature city views.

Viola Royal Hotel & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 34 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 6 out of 70 reviews
Rating 4 - Poor. 4 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

ROLPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre petite nous avons du en changer Sinon hôtel bien situé au cœur de la vielle ville
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

CHANG

在酒吧一條街.附近很熱鬧.~餐點一般.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location very walkable

The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Karmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location, lovley staff, delicious breakfast. We realy enjoy
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
インテリアが素敵でした。 朝食は豊富でとても美味しかったです。 立地的に便利でした。
Stayed 5 nights in Jul 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Bendt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ophold i Hanoi.

Rigtig god velkomst og service hele vejen igennem. God morgen mad. Har været i Hanoi flere gange og kan godt anbefale dette hvis man vil have et god og billigt ophold.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Émilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Tout était parfait. Rien à redire! C'était hyper propre, confortable et le personnel était incroyablement gentils et attentionnés
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Angelo sanchez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and good location
Stayed 5 nights in Jul 2019
Verified review

2/10 Terrible

JungGeun

Disliked: Staff & service, property conditions & facilities, room comfort

사진과 완전 다른곳에 보내고 전혀 책임없는곳

4일동안 있어야 하지만 일단 하루 자고 리뷰 남깁니다 분명 슈페리어룸의 사진을 보고 예약을 했습니다 분명 슈페리어룸의 사진이었습니다 하지만 막상 방을 받으면 호텔 옆건물의 아주아주 작은방으로 보냅니다 다음날 따지니 어느사이트이서 예약했냐고 묻길래 호텔스닷컴이리고하고 사진을 직접 보여줬더니 사진이 잘못되었다고만 합니다 전 그사진을 보고 예약하였다고해도 똑같은 소리만 합니다 책임은 저희몫인가요?? 사진이 잘못되었으면 호텔측에서 서비스 해서라도 책임을 져야하는거 아닌가요?? 한국에 돌아가면 호텔스닷컴 본사에 컨플레인 걸겠습니다 그리고 한국인을 무시 하는곳 이라고 sns에 알리겠습니다
Stayed 4 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Like everything of this hotel. They are amaging.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay!

Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.
Stayed 3 nights in May 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

旧市街のホテル

旧市街にあるホテルで、遊びと観光には良い場所で、スタッフも良い方です。 ホテルは、本館は良いと思いますが、シングルは別館でそこが古く、狭い部屋です。
Stayed 1 night in May 2019
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

シングルはお勧めしない

ホテルの本館の部屋は写真の様に良いのでしょうが、シングルは別棟で小さく荷物を開けるスペースもない程。寝るだけなら良いけれど、もう一度と泊りたいとは思わない。 冷蔵庫の中には、前に泊った人の飲みかけの水が入っており、チェックアウトする際、コカコーラを飲んでいると言われました。考えれば前に泊った人のチェックアウト後の確認をしていなかったのだろう
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Welcome to Hanoi

The reception staffs were exceptionally helpful and friendly. And very welcoming and knowledgeable. They spoke very good English and communicated well.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien desayuno. Pudimos dejar las maletas para no tener q cargar con ellas para ir a Sapa. Muy bien situado. A 3 min andando de donde se coge el bus a Sapa Habitacion pequeña
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend Feels like being in a royal palace. Reception staff is very friendly and helpful, room was clean, big and with very nice design. Buffet breakfast on 6th floor is overlooking the houses around the area and food was good - freshly made omelette available. It was always good to come in to peaceful & cool room from “messy” streets.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggelig og bra plassert hotell med god service.

Veldig bra service. Fine rom, dog noe trange og badet var fint, men kunne vært litt renere spesielt rundt badekaret. Veldig behagelige senger. Frokosten var ganske enkel men god, man kan få omelett ved bestilling. Plassert nærme det aller meste. Generelt veldig bra opplevelse, men kanskje noe spesielt dekor.
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

P

Liked: Staff & service
Great location, lovely staff, good breakfast. However, the rooms need to be modernised with better bathrooms and amenities.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ดีค่ะ

ห้องพักสวย สะอาด พนักงานบริการดี อาหารเช้าอร่อย ไม่ไกลจากทะเลสาบคืนคาบ
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

À recommander !

Joli hôtel aux décors originaux. Personnel très accueillants et disponibles. Chambre propre et confortable. Bonne situation se situe en plein centre donc beaucoup de boutiques restaurants et bars pas loin... Très bon petit déjeuner.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All is well

Staff is friendly, room is nice, hotel location is strategic , eveything is good , 100% recommendation.
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location in old quarter, walking distance to major tourist area. The staff are very friendly and helpful especially Ms Amy Nguyen. A worth to stay place in Hanoi Old Quarter.
Stayed 1 night in Oct 2018