See all properties

The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

Choose dates to view prices

Photo gallery for The West Hotel & Spa

Reception
Junior Room, 1 King Bed, City View | Terrace/patio
Exterior
Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Laundry

Explore the area

View in a map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(6 reviews)
  • 269 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

8.0 out of 10
Very good
(2 reviews)
  • 388 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

You may also like

Ad
Lobby sitting area

The Hanoi Club Hotel & Residences

Tay Ho
  • Pool
  • Spa
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 571 reviews
$171 nightly
The price is $185
Jan 19 - Jan 20
Total with taxes and fees
The Hanoi Club Hotel & Residences

About the neighborhood

Hanoi

Located in Old Quarter, The West Hotel & Spa is adjacent to Hanoi Old Town Night Market and within a 5-minute walk of other popular sights like Hoan Kiem Lake. This 4-star hotel has 25 rooms and welcomes guests with free breakfast, a full-service spa, and free in-room WiFi.

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 miles
  • Hoan Kiem Lake - 2 min walk - 0.1 miles
  • Ta Hien Street - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.5 miles

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk
  • ‪Trứng Đánh Kem Hàng Đào - ‬1 min walk

About this property

The West Hotel & Spa

Hotel with a full-service spa, steps from Hanoi Old Town Night Market
Guests staying at The West Hotel & Spa enjoy a full-service spa, free WiFi in public areas, and laundry facilities. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for VND 420000 per vehicle. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables.
Guests can expect free WiFi and 32-inch Smart TVs with digital channels. Bathrooms offer hair dryers, designer toiletries, slippers, and toothbrushes and toothpaste. Fireplaces, minibars, and coffee makers are also available.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.

Similar properties

King Room with Balcony | Minibar, desk, free WiFi, bed sheets
Hanoi Liliane Hotel and Travel
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
9.4 out of 10, Exceptional, 123 reviews
Hanoi Liliane Hotel and Travel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 2:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is a free cancellation option available at The West Hotel & Spa?

The West Hotel & Spa provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do around The West Hotel & Spa?

This hotel is situated in Old Quarter, just steps from Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and West Lake within a short drive.

Is parking available on site at The West Hotel & Spa?

No, there isn't parking available at the hotel.

Is a spa located at The West Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages.

Does The West Hotel & Spa feature a casino on the premises?

No, The West Hotel & Spa doesn't have a casino.

Is there an indoor pool at The West Hotel & Spa?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The West Hotel & Spa?

There are many amenities for couples at this hotel, including a fireplace as well as a restaurant and a full-service spa.

Does The West Hotel & Spa have a hot tub?

No, there isn't a spa tub at this hotel.

Does The West Hotel & Spa have a restaurant with a breakfast menu?

Yes, The West Hotel & Spa serves free buffet breakfast each morning from its restaurant.

Does The West Hotel & Spa allow pets to stay free of charge?

No, pets aren't allowed at The West Hotel & Spa.

Does The West Hotel & Spa have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The West Hotel & Spa?

The closest major airport to The West Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 15.7 mi away (40 minutes by car).

Can I book a room with a balcony at The West Hotel & Spa?

No, there aren't any guestrooms with balconies at The West Hotel & Spa.

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 187 reviews
Rating 8 - Good. 48 out of 187 reviews
Rating 6 - Okay. 7 out of 187 reviews
Rating 4 - Poor. 9 out of 187 reviews
Rating 2 - Terrible. 4 out of 187 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

CORY GLEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, helpful, and prompt. Rooms were clean and comfortable. Weekend night markets are right on your front step! Would stay again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel, Ocean Reef

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.
Stayed 2 nights in Sep 2025

10/10 Excellent

Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, especially the pho! Room was clean and AC was nice and cold. The staff members were so friendly and helpful! Really appreciated Leo’s assistance at check-in and throughout our stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Tae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in old quarter! ( in front of hotel is where the night market occurs on weekends) Breakfast has variety of items and delicious. Staff were very kind and professional and friendly. Speaks English well. Room is spacious and clean. I would like to stay again when I visit Hanoi.
Stayed 4 nights in Oct 2025

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend.
Stayed 1 night in Oct 2025

8/10 Good

Heather

Liked: Staff & service

The location=excellent and the staff= exceptional

Great options for the breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Dominic

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Frederic

Stayed 1 night in Sep 2025

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Sep 2025

10/10 Excellent

James, Phoenix

Stayed 1 night in Aug 2025

6/10 Okay

Mattæus

Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent

Excellent staff, breakfast is ok.The room is clean, the hot water is not warm enogh. The snacks in the room were expired, we ate one without noticing until after and had to pay for it. Leo is a great kid!
Stayed 3 nights in Aug 2025

6/10 Okay

Darla

Traveled with family
Liked: Staff & service
This hotel is in the hart of all the shoping and food but it is noisy
Stayed 2 nights in Aug 2025

10/10 Excellent

Anne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small compared to the photos! Located on a very convenient location. Hotel has a very odd layout to get to the rooms. Staff are very nice. We had an early flight and we left the hotel at 4:15. They packed our group of 13, to-go breakfast bags.
Stayed 1 night in Aug 2025

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West is in a great location in Hanoi, on top of everything. The road turns into a market at weekend, was no problem at all and great to have on your doorstep. Mick the manager is very helpful as is Leo and the rest of the team. Room was lovely and we stayed in Room 401 with a great view of street from balcony. Plan to visit Hanoi in April next year and would definitely book again.
Stayed 6 nights in Jul 2025

10/10 Excellent

Barhana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing!!!! Their service is 10 out of 10!
Stayed 1 night in Jul 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, friendly , took an interest in you and made you feel special. A great little hotel run by great people.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Central spot, double glazed windows kept the busy street noise away
Stayed 3 nights in Jul 2025

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , helpful
Stayed 2 nights in Jul 2025

4/10 Poor

Desseta

Stayed 1 night in Jun 2025

8/10 Good

Christine

Traveled with family
Liked: Staff & service
Front desk staffs were very helpful with tour bookings, answered all questions about where to eat, what to do. Room cleaning can be a little better. Breakfast menus are the same everyday.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leslie

Stayed 1 night in May 2025

10/10 Excellent

Clara

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff is very friendly. Buffet breakfast good. Location very convenient.
Stayed 1 night in May 2025