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The West Hotel & Spa

4.0 star property

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Reception
Junior Room, 1 King Bed, City View | Terrace/patio
Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes
Exterior
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Laundry

Explore the area

View in a map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

9.2 out of 10
Wonderful
(7 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Hanoi

Located in Old Quarter, The West Hotel & Spa is adjacent to Hanoi Old Town Night Market and within a 5-minute walk of other popular sights like Hoan Kiem Lake. This 4-star hotel has 25 rooms and welcomes guests with free breakfast, a full-service spa, and free in-room WiFi.

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.1 miles
  • Hoan Kiem Lake - 2 min walk - 0.1 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • Hang Gai Street - 3 min walk - 0.2 miles
  • Dong Xuan Market - 7 min walk - 0.4 miles

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪Phở Vỉa Hè Hàng Bạc - ‬1 min walk

About this property

The West Hotel & Spa

Guests staying at The West Hotel & Spa enjoy a full-service spa, free WiFi in public areas, and laundry facilities. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for VND 420000 per vehicle. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables.
Guests can expect free WiFi and 32-inch Smart TVs with digital channels. Bathrooms offer hair dryers, designer toiletries, slippers, and toothbrushes and toothpaste. Fireplaces, minibars, and coffee makers are also available.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 2:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is a free cancellation option available at The West Hotel & Spa?

The West Hotel & Spa provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at The West Hotel & Spa?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at The West Hotel & Spa on May 18, 2026 start from $39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around The West Hotel & Spa?

This hotel is situated in Old Quarter, just steps from Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Train Street and Hanoi Opera House less than a mile away.

Is a spa located at The West Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages.

Does The West Hotel & Spa feature a casino on the premises?

No, The West Hotel & Spa doesn't have a casino.

Is there an indoor pool at The West Hotel & Spa?

No, there is no indoor pool at this hotel.

Does The West Hotel & Spa have a restaurant with a breakfast menu?

Yes, The West Hotel & Spa serves free buffet breakfast each morning from its restaurant.

Does The West Hotel & Spa allow pets to stay free of charge?

No, pets aren't allowed at The West Hotel & Spa.

How close is the airport from The West Hotel & Spa?

The closest major airport to The West Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 15.7 mi away (40 minutes by car).

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 214 reviews
Rating 8 - Good. 55 out of 214 reviews
Rating 6 - Okay. 7 out of 214 reviews
Rating 4 - Poor. 9 out of 214 reviews
Rating 2 - Terrible. 4 out of 214 reviews

8.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Boris

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless and the staff were absolutely incredible. It started with Mike reaching out to me on WhatsApp after I booked. He did a great job of helping me with my itinerary and I then asked him to book a number of trips for me and everything was spectacular and seamless. If you travel to Hanoi I STRONGLY encourage you to book at the West and speak with Mike about your trip. He booked us our cruise in Halong Bay with door to door pick up, our trip ti SaPa with an overnight bus, and our trip to Tam Coc Ninh Binh. We had a group of 8 and everyone loved everything about The West Hotel and Spa and with what Mike set up for us. We also loved the front desk staff and the breakfast staff. Such wonderful people including Kai and Emma who were on duty most of our stay. But the others, who’s name I didn’t learn, were equally wonderful.
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2026

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Good location. Staff were very friendly and helpful. The room was comfortable and clean. The only reason i didnt gove 5 stars is that the aircon was quite noisy
Stayed 1 night in Jan 2026

10/10 Excellent

Boris

Stayed 1 night in Jan 2026

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff are nice and friendly room is clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, amenities
Very helpful staff, helping in adjusting to Vietnam
Stayed 1 night in Dec 2025

10/10 Excellent

Chelsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel in old quarter. So we enjoys walking around to explore the good foods, and city. I recommend this hotel.
Stayed 1 night in Dec 2025

8/10 Good

Allan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Ok. Good breakfast. Close to markets. Noisy
Stayed 5 nights in Dec 2025

10/10 Excellent

Mercedes, Miami Beach

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spotless and spacious room, friendly and helpful staff. Location was amazing in the middle of night market as you step off the lobby, yet rooms are quiet. Footsteps from restaurants and shops. The breakfast was wonderful with many varied options and plentiful. Lovely place to stay.
Stayed 1 night in Dec 2025

10/10 Excellent

tam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Walkable to Ho Hoang Kiem, restaurants and shopping areas. Night market is right outside the hotel on the weekend.
Stayed 1 night in Dec 2025

8/10 Good

Darcey

Liked: Cleanliness, staff & service, amenities
The staff were superb. They were very helpful and knowledgeable. The room was basic but comfortable, spacious enough. Fantastic location
Stayed 3 nights in Nov 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
It's a superb location and lovely staff. We would stay again!
Stayed 4 nights in Nov 2025

4/10 Poor

Tommy

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cons: Bathroom shower heads were dirty. Aircon filter hasn't been cleaned in forever and was fully clogged. At breakfast couldn't cut the pancakes that were meant to be made fresh. Shower water pressure was very low and hot water was not hot. Bed was hard. Staff use stairs to store everything including dirty linen. Leaving very little space for my feet to step on ultra tiny compact stairs. Pros: Staff were friendly. Was checked in to my room at almost 1am. Room size is very large. Bathroom size is very large.
Stayed 1 night in Nov 2025

10/10 Excellent

JESSIE, TRACY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great staff. Good breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Air conditioning system was excellent. The staff was courteous and helpful during my stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Air conditioning system was excellent. The staff was courteous and helpful during my stay.
Stayed 2 nights in Nov 2025

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some rooms only have a light well and no proper window. These are very quiet. Rooms with windows are exceptionally noisy at night as there is a nightclub nearby with karaoke. Breakfast was very good with local specialties and custom order eggs, pancakes and noodle soup. Room was clean and comfortable. Staff were friendly.
Stayed 3 nights in Nov 2025

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The staff was nice. The bathroom was not new, shower was a bit faulty, low water pressure. The lobby is very small. Hotel associated car service arrangement kept getting delayed from original departure time.
Stayed 2 nights in Nov 2025

8/10 Good

Hong

Liked: Cleanliness, staff & service
Thank you to all staffs
Stayed 1 night in Nov 2025

4/10 Poor

VALENTINA MY UYEN

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Unfortunately I would not recommend staying at The West Hotel. While the receptionists were very kind and helpful, that happened to be the only good part about our stay. On the first night, we immediately spotted small bugs climbing on the wooden furnishings of the room (and mind you that this room is mostly wood). For example, when I placed something on the wooden bedside table, a couple of bugs crawled out from beneath the hotel's telephone sitting atop the table. We opted not to say anything to the hotel staff at this time, as the bugs seemed few and harmless, and we were only going to be staying at The West for 2 nights. On the morning of our check-out, we were horrified to find hundreds of these small bugs all over the bottom of our backpacks, luggages, and other items that were resting on the floor and wooden shelving units in the room (Expedia does not have an option to upload videos). Regardless of whether these bugs are harmless, it was disturbing to see hundreds of them all over our belongings. We spent 2 hours of our morning before checkout trying to remove these bugs off of our belongings. The video attached was shown to the receptionists when we checked out, who stated that they would be taking care of this issue. Unfortunately, no compensation or apologetic gestures were offered (we had the hotel do our laundry the night before – I think the least they could have done was offer to have this complimentary given the circumstances, but they still asked for $)
Stayed 3 nights in Nov 2025

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff, the location and room was really good, nothing really to complain about
Stayed 2 nights in Nov 2025

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, amenities
All I needed . Great location Front desk Leo was exceptionally helpful .
Stayed 4 nights in Nov 2025

10/10 Excellent

Hong

Liked: Property conditions & facilities
Staff is nice
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel was beautiful, but the best part was Mike.He was so incredible, and he helped me out with all of our transfers.He made our trip so much better.I would highly recommend to use him for everything. Great price
Stayed 1 night in Oct 2025

10/10 Excellent

Darryl De

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean room
Stayed 2 nights in Oct 2025