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Sunway Hotel Hanoi

4.0 out of 5.0

Recent guest reviews

This hotel may not look that exciting at first glance but the service is great, the rooms very clean and the location good. Our stay included breakfast which was the best we had had in Vietnam. We would recommend it to anyone.

What a great start to our vacation!! Very friendly staff and extremely helpful. The rooms are clean, well airconditioned and spacious. The continental breakfast was good and we could start the day fresh. We can recommend the hotel as a good stay!

I had an amazing stay with my family on 10th June 2017. My little girl was so enjoy with the spacious comfortable bed and could not stop jumping. That very nice hotel is quite close to the centre of Hanoi so we were easy to join with many exciting games and shows at walking streets. Myself prefers the giant breakfast with thousand things in gorgeous decoration. Hotel's staff and service were superb with smiles alway. Sure, I'll be back soon.

We stayed at the Sunway Hotel for 3 nights and we were blown away by how friendly the staff were and nothing was too much to ask! The breakfast was fantastic with lots of different options and it was freshly made too which is a bonus. If i was travelling through Hanoi again this would be the first place i stopped off at.

This hotel was lovely and comfortable. The staff were very accommodating, the room nice and clean and the breakfast was awesome. My only criticism would be that it is a fair way from the centre of the city but taxis are cheap and easy to get to and from the hotel with.

The entire staff at Sunway hotel were cheerful, accommodating, and informative. I would like to specifically mention Guest Relations Mary (Duong). She was especially outstanding and went above and beyond to make my family feel welcome and comfortable. The Rooms where nice and clean. Beds were comfortable. The Bar service was great and the breakfast was well prepared with plenty of selections to include plenty of fresh fruits. The location was great, near many restaurants and shops. I highly recommend this hotel to anyone who wants to feel at home away from home experience with five star hospitality!

My family and I stayed at this hotel when visiting Hanoi and were very impressed with the hotel staff’s amazing hospitality. To start, the hotel was clean and new. The rooms were spacious and comfortable, but what made this hotel a 5 star and not a 4 star was the staff. To get the basics out of the way, it was nice that the rooms were spacious, comfortable, and always cleaned. The wifi and breakfast were also great. Now to the outstanding service by the great staff especially Jolie, Lily and our driver Mr. Cong. My husband and I were involved in a motorbike accident while staying at Sunway, which required my husband to be hospitalized for a few days for observation. Our tour guide informed the hotel of our accident. Jolie, the assistant front desk manager, made it a point to visit my husband in the hospital with a bouquet of flowers, along with a get-well card. On top of that, they offered courtesy shuttle rides to and from the hospital anytime we needed it. Unfortunately, we were unable to enjoy the city of Hanoi due to being at the hospital. Our time was very limited and short. Jolie recommended on our last day to take a two-hour driving tour of Hanoi offered by the hotel before heading to the airport. We were able to stop by many of the historic sites of Hanoi and even were able to stop by and take many pictures of the places while “driver” waited patiently for us. Lily, the night bartender, was able to convince my son to drag his sister out and try to enjoy their last night in Hanoi after spending all day in the hospital visiting their dad. To their surprise they really enjoyed it. They took a cyclo around Hona Kiem lake to see the busy nightlife and beautiful scenery We are very grateful and amazed by the kindness from all of the hotel staff. Special thanks to Jolie (Ms. Ho Thi Luu Ly Assistant Front Desk Manager), Lily (Lan Anh Nguyen Night Bartender), and Nguyen Chi Cong (our driver).

Very nice hotel in the centre of Hanoi and close to all the nice bar areas and restaurant Big room nice service and quite area . Service and accommodation superb . Enjoy your stay In Hanoi , in a rypical nice hotel .

Stayed here for 3 nights as part of a package tour so can't really comment on price but the hotel itself was modern, immaculately clean and conveniently located for touring. Was very pleased and would not hesitate to recommend staying here.

A good hotel with excellent service. Was welcomed by a grand lobby. Was given a room with clean toilet and large bed. Air-con was not cold on the first night, but was able to change the room after the technician not able to repair it. Changed from level 6 to level 4. Level 6 room was above most buildings, hence the room was bright and fresh. Level 4 room was facing the lift lobby of another building, hence the room seems to be a bit of mushy smell due to no exposure to sunlight. It was ok after the air con was on for a while. Number of selection for English channels on the TV. The streets are rather quiet at night as there are not much stores around. Its better to get a cab to attractions. Driver easy to locate hotel when using Grab app.

19 Pham Dinh Ho Street Hanoi

Hotel highlights

  • Close to Thang Long Water Puppet Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Hoan Kiem within a mile (2 km) of Thang Long Water Puppet Theatre, Sunway Hotel Hanoi is within 2 miles (3 km) of other popular sights such as Hoan Kiem Lake. This 145-room, 4-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. Located in central Hanoi, the hotel is also near Temple of Literature and Ho Chi Minh Mausoleum.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All 145 soundproofed accommodations feature separate bedrooms. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Other standard amenities include minibars, free bottled water, and safes.


Property features

Guests staying at Sunway Hotel Hanoi enjoy a health club, a sauna, and free WiFi in public areas. There's free valet parking, and an airport shuttle (available 24 hours) for USD 52 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 3 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room (Room Only)

Full 1 | Sleeps 3

Club Superior with Breakfast Single

Full 1 | Twin 2 | Sleeps 1

Club Superior with Breakfast Double

Full 1 | Twin 2 | Sleeps 2

Club Deluxe with Breakfast Single

Full 1 | Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 729 reviews