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Sunway Hotel Hanoi

4.0 out of 5.0

Recent guest reviews

Lovely hotel, helpful staff, really comfortable beds and nice breakfast but situated in a very poor part of the city with little to do in the area. Really suitable only for coach parties who are deposited by and collected from the front door - which seems to be the bulk of their trade. Bar prices quite high probably reflecting lack of choice in the area.

We stayed for 2 nights at the Sunway Hotel on the first leg of our Vietnam trip. Our room was clean, and the bed was comfortable. The shower had good water pressure and had nice hot water. We enjoyed our breakfast, and had an evening meal on our first night. There is also a safe in your room. The staff are all very nice, and the hotel location is about 15 minutes from Hoan Kiem Lake.

It is simply an ok 4-star hotel which could have done much better. I stayed there 3 times, but it felt like there were no guests at all, which can be both positive and negative. Example. I had a lot of privacy, but F&B staff was way too unprepared to provide 4-star service during bfst. Same for HSKP team members who were rolling their eyes on me when I asked to come back later to clean my room. I recommend leadership to look at the things to reach property's full potential. FO staff was quite good though!

A well situated modern hotel. Well appointed room,wonderful staff. As with most places in Vietnam there are lots of local places of interest and shops near by, either close enough to walk to or book a tour through reception. Give it a go.

This location is approx. $3 USD for a cab to the old quarter shopping district so it's relatively easy and inexpensive to get around. Also the "Hanoi Hilton" prison Museum is close by. The rooms are adequate. It is an older hotel so the rooms tend to be small. Our room had no view whatsoever. The hotel has done a decent job of modernizing; however, the carpets are very shabby and need to be replaced. Unfortunately we smelled cigarette smoke in the room even though it was identified as a non smokers' room. Bathroom is modern and clean. There is a safe in the room for your use. We were able to exchange USD for dong at the desk without any problem and they provided a fair rate.

We stayed for 4 nights. Friendly staff, except at the restaurant where breakfast is served. They don't smile, you have to keep reminding them for coffee. The hotel is clean and accessible to main areas.

Hanoi was our last stop on our trip. I was hoping for a centrally situated hotel. Sunway is not . Also there were no rooms with windows to open, only aircons. The rooms are fairly small but very clean. The breakfast is excellent and the staff friendly. Good place to change money.

A very nice hotel with a lovely friendly staff. We were greeted by Jason on reception. He was terrific. So helpful.The room was perfect. We had food in the restaurant. Staff again were amazing. Lily was our server. Beautiful girl as was the other girl on duty. She shown me how to eat the food I ordered as I had no idea what to do with it. Very nice food. Exceptionally clean hotel. We met the duty manager Victor (Thiang), Mia (Mai) and Collin (Chong). Wonderful people. Shame they can't use their own names. Much better. I would recommend this hotel for a stay in Hanoi.

Good room all facilities comfortable bed great breakfast close to old quarter staff helpfull would stay again within walking distance to all that is needed about 30 minute walk to old quarter font desk provide maps and guide etc

Arrived Vietnam New Year’s Day, everything about the hotel was good, staff, rooms, cleanliness which helped because most of Hanoi was closed for celebrations. Hotel was in a good location, just a short walk from the centre.

19 Pham Dinh Ho Street Hanoi

Hotel highlights

  • Close to Thang Long Water Puppet Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Hoan Kiem within a mile (2 km) of Thang Long Water Puppet Theatre, Sunway Hotel Hanoi is within 2 miles (3 km) of other popular sights such as Hoan Kiem Lake. This 143-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. Located in central Hanoi, the hotel is also near Temple of Literature and Ho Chi Minh Mausoleum.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

Sunway Hotel Hanoi's 143 rooms are soundproofed and provide minibars, free bottled water, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Phones and desks are also standard.


Property features

Guests staying at Sunway Hotel Hanoi enjoy a fitness center, a sauna, and free WiFi in public areas. There's limited parking, and an airport shuttle (available 24 hours) for USD 52 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 3 meeting rooms, a conference center, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 809 reviews