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Sunset Westlake Hanoi Hotel

3.5 star property
Hotel with free parking, steps from West Lake

Choose dates to view prices

Photo gallery for Sunset Westlake Hanoi Hotel

Connecting Rooms | 1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk
Premium Room | 1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk
Breakfast, lunch, dinner served; Vietnamese cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
491-493 Lac Long Quan Str., Tay Ho, Hanoi
  • Place, West Lake
    ‪2 min walk‬
  • Place, Ho Tay Water Park
    ‪20 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪20 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, minibar, in-room safe, desk

Classic Double Room

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

  • 322 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

  • 323 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Connecting Rooms

1 bedroom, minibar, in-room safe, desk

Connecting Rooms

  • 592 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, minibar, in-room safe, desk

Classic Twin Room

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Classic Queen Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

View all photos for Twin Suite With Lake View

1 bedroom, minibar, in-room safe, desk

Twin Suite With Lake View

  • Sleeps 2

View all photos for Classic Room

1 bedroom, minibar, in-room safe, desk

Classic Room

  • Sleeps 2

View all photos for Sunset Suite

1 bedroom, minibar, in-room safe, desk

Sunset Suite

  • Sleeps 2

View all photos for Sunset Premium Double Or Twin Room

1 bedroom, minibar, in-room safe, desk

Sunset Premium Double Or Twin Room

  • Sleeps 2

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

  • Sleeps 2

View all photos for Queen Suite With Lake View

1 bedroom, minibar, in-room safe, desk

Queen Suite With Lake View

  • Sleeps 2

View all photos for Family Suite

1 bedroom, minibar, in-room safe, desk

Family Suite

  • Sleeps 2

View all photos for King Suite With Balcony

1 bedroom, minibar, in-room safe, desk

King Suite With Balcony

  • Sleeps 2

About the neighborhood

Hanoi

Located in Tay Ho, Sunset Westlake Hanoi Hotel is adjacent to West Lake and within a mile (2 km) of Lotte Mall Tay Ho. This 59-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • West Lake - 2 min walk - 0.1 miles
  • Ho Tay Water Park - 20 min walk - 1.1 miles
  • Lotte Mall Tay Ho - 20 min walk - 1.1 miles
  • Trinh Cong Son Walking Street - 2 min drive - 1.2 miles
  • Rising Sun Park - 2 min drive - 1.2 miles

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Noi Bai Intl. Airport (HAN) - 19 min drive

Restaurants

  • ‪Nhà Mường Khương - ‬2 min walk
  • ‪Quan Ut Ly - ‬1 min walk
  • ‪dragonCELLO - ‬8 min walk
  • ‪Bia hơi Thu Hằng - ‬8 min walk
  • ‪Burger King - ‬1 min walk

About this property

Sunset Westlake Hanoi Hotel

Hotel with free parking, steps from West Lake
Sunset Westlake Hanoi Hotel features free WiFi in public areas, meeting rooms, and a business center. Onsite parking is available, both free self and paid valet parking (VND 80000 per night)—also useful is an airport shuttle (available 24 hours) for VND 400000 per vehicle one way. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include free newspapers, laundry facilities, and an ATM.
Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free local calls are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (VND 80,000 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for VND 200000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Valet parking fee: VND 80000 per night
  • Rollaway bed fee: VND 200000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel
Sunset Westlake Hotel
Sunset Westlake
Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel Hotel
Sunset Westlake Hanoi Hotel Hanoi
Sunset Westlake Hanoi Hotel Hotel Hanoi

Frequently asked questions

Is free cancellation available at Sunset Westlake Hanoi Hotel?

Sunset Westlake Hanoi Hotel offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see close to Sunset Westlake Hanoi Hotel?

This hotel is situated in Tay Ho, just steps from West Lake. You'll also find Vietnam Museum of Ethnology and Lotte Center Hanoi within a short drive.

Is parking available on site at Sunset Westlake Hanoi Hotel?

Yes, self parking is offered for free at the hotel. Valet parking is available for VND 80,000 per night.

Is a spa located at Sunset Westlake Hanoi Hotel?

Spa services at the hotel include massages.

Does Sunset Westlake Hanoi Hotel have a casino?

No, Sunset Westlake Hanoi Hotel doesn't have a casino.

Is there an indoor pool at Sunset Westlake Hanoi Hotel?

No, there is no indoor pool at this hotel.

Is Sunset Westlake Hanoi Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a bar and a restaurant.

Are there hot tubs at Sunset Westlake Hanoi Hotel?

No, this hotel doesn't have a spa tub.

Does Sunset Westlake Hanoi Hotel have a restaurant that serves breakfast?

Yes, Sunset Westlake Hanoi Hotel serves breakfast for a surcharge from its restaurant.

Does Sunset Westlake Hanoi Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Sunset Westlake Hanoi Hotel.

Does Sunset Westlake Hanoi Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Sunset Westlake Hanoi Hotel?

The closest major airport to Sunset Westlake Hanoi Hotel is Noi Bai Intl. Airport (HAN), which is 12.7 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Sunset Westlake Hanoi Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or city views.

Sunset Westlake Hanoi Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 90 reviews
Rating 8 - Good. 35 out of 90 reviews
Rating 6 - Okay. 18 out of 90 reviews
Rating 4 - Poor. 7 out of 90 reviews
Rating 2 - Terrible. 4 out of 90 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Hari

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jannine

Traveled with group

A generous warm and treasured experience.

Our stay was so lovely. We were given a room on a high floor after the first night so we could see Tay Ho lake. Our room was spacious with two beds, cleaned and restocked daily. Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee. The staff were very responsive and dealt with any requests quickly. Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this. We would return any opportunity.
Stayed 1 night in Nov 2024

2/10 Terrible

Subhash

Traveled with partner
Disliked: Amenities, property conditions & facilities
Great view from the corner room.
Stayed 5 nights in Jan 2023

6/10 Okay

christopher

Average Budget Hotel

It was an average budget hotel next to west lake.
Stayed 2 nights in Dec 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, amenities
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
Stayed 5 nights in May 2019

6/10 Okay

Tuan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who went out of their way to assist and make my stay as easy as possible
Stayed 2 nights in May 2018

10/10 Excellent

Lanie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Stayed 2 nights in May 2018

8/10 Good

Marci, TX

Liked: Cleanliness, staff & service, room comfort

Hotel on busy street

While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
Stayed 11 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Staff & service

Nice staff, great view

We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
Stayed 1 night in Apr 2018

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended in Hanoi West Lake area

Very nice room with lake view. Swift check in. Top staff.

4/10 Poor

long ly

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad facility

We were given a room with a window facing a wall and showe did not work
Stayed 1 night in Mar 2018

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice view of lake

Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
Stayed 4 nights in Nov 2017

6/10 Okay

Ann, Australia

Liked: Staff & service

A convenient location for me!

The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet. Nice West lake view.

Its good, friendly

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adrian's comments

It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tom, Bangkok

Liked: Cleanliness, staff & service

Decent hotel with excellent customer service.

Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.

8/10 Good

charlie, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next to everything

One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels

8/10 Good

Minh Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hanoi hotel

Nice and clean, good value for money will probably come back next time

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