Splendid Star Grand Hotel3.0 out of 5.0
Recent guest reviews
Staying here is a joy and the food shops in the area are varied and very busy, never been been here before but would definitely stay here again, staff at the hotel are very helpful with any requests, and made myself and my husband feel like valued customers, Martin the manager is great !
Staff at the hotel very friendly and helpful and rooms lovely too,special shout for Martin ,fantastic !the location is also very vibrant and interesting,Cathedral literally just round the corner,would definitely stay again!
Splendid Star Grand was an exceptional hotel. The manager Martin went above and beyond for us. He is an asset to Splendid Star. After our trip in Ha Long Bay was cancelled Martin organised for us to stay at a different hotel because Splendid Star was full. He paid for the hotel himself at he time. He then transferred us back to Splendid Star and upgraded us to the honeymoon suite. When we inquired about going to the water puppet theatre he went on a motor bike to purchase us tickets. He ordered us food and invited us to join him for lunch! He has made us feel welcome, safe and very lucky. The service here is beyond anything we have experienced before. Tea, coffee, juice are complimentary and the staff will do anything for you. Tommy is wonderful. You would be silly not to stay here. Absolutely outstanding! Could not recommend enough!
Fantastic stay! The staff were very friendly and accommodating especially when I needed emergency accommodation due to my trip to Halong Bay being cancelled. Recommend staying here as the location is perfect for anyone wanting to see the sights of Hanoi!
We arrived so tired and fatigued after a long travel time from Australia. As soon as we arrived we were welcomed by the friendly staff and introduced to the most energetic hotel manager named Martin. Martin has made us feel very welcome. We were given a welcome drink, shown a map of the city. All of the best tourists spots were shown to us. Upon arrivel we were also hungry, Martin ordered a local food delevered to us at the more. Has we had no money, Martin even paid for it. We have been blown away by the service here at the splendid star grand and could not recommend it enough. You will not be disappointed!
I don’t even know where to start. These guys are so amazing! The hotel itself is simply but the customer service is outstanding! I stayed with them on two separate occasions. They picked me up from the airport so that I was not subject to airport scams. Tom took me on his bike to the pharmacy when I needed emergency meds and helped me make sure I was not cheated when I gave the pharmacy staff too much money (careful of all the 00000 in dongs!). They booked trips for me and tried to get me a good discount when I disliked a tour that was booked (no fault of the hotel at all). They called my transportation company when the company was running late in picking me up, and even woke up early to offer me sandwiches to go and coffee when I had a early morning bus! While other tourists had to buy expensive food from subpar restaurants when the bus stopped, I ate my Banh Mi sandwiched packed by Tom and the crew. Martin also always chatted with me and gave me good recommendations. These guys made my stay in Hanoi as a solo traveler very pleasant! Thank you all, and I hope to visit again soon! On another note, the location of this hotel can not be beat. It’s a five minute walk from everything and across the street from one of the best restaurants in Hanoi.
Wow when we first entered the hotel we were greeted by the hotel manager, Martin. He was very welcoming and had great enthusiasm, I was offered a welcome drink which was a delicious passion fruit flavour. Overall we had a very enjoyable experience, we were always greeted at the door and the room was very nice!
We visited Hanoi with my family staying at the Spendid Star for two nights and we thoroughly enjoyed our stay. Very high customer service where all staff put in significant effort to ensure we were happy by regularly checking in with us during breakfast and our coming and goings throughout the day. Our room was quite spacious and was very comfortable for four people staying in the same room. The manager Martin was a very caring and bright person who made our stay more enjoyable and was very helpful in settling us into Hanoi by advising local restaurants and attractions.
We spent a few nights in Hanoi at the Splendid Star Grand Hotel. The service was excellent, Martin the manager was very accomodating and helpful with great places to eat and see. Location was very good. Highly recommended.
Very clean , good breakfast . Tom and martin excellent service! I enjoyed my stay , you can eat everything you want . They have many choices for breakfast . Ill be back again in the future . If you need some information let tom and martin know they will help you.
- Walking distance to Thang Long Water Puppet Theatre
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in Hoan Kiem within a short walk of Thang Long Water Puppet Theatre, Splendid Star Grand Hotel is within a mile (2 km) of other popular sights such as Hoan Kiem Lake. This 25-room, 3-star hotel has conveniences like a restaurant, 24-hour room service, and free in-room WiFi. Located in central Hanoi, the hotel is also near Temple of Literature and Ho Chi Minh Mausoleum.
Order from 24-hour room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
All 25 soundproofed rooms provide minibars, coffee makers, and computers. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.
Splendid Star Grand Hotel offers free WiFi in public areas and coffee in a common area. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage.
Reviews from Trip Advisor
96% of guests recommend this hotelTotal of 2308 reviews