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Splendid Star Grand Hotel

3.0 out of 5.0

Recent guest reviews

This place is amazing. The hotel management does its best to please tourists. We felt ourselves good and treated extremely politely. They really CARE about you and your stay. Breakfast s fresh and you order it from the menu. Anything you want, fresh coffee, juice, eggs, cereal, fruits, etc. Rooms are well cleaned. Loved it. Sincerely, grateful to Tommy and all hotel stuff. Wish all the hotels would care that much and offer this kind of service.

We were positively surprised by this hotel. It has an awesome atmosphere and central location! Room was large and completely silent which is rare in Hanoi! Breakfast as I would expect in a European 5 star hotel and the staff is very supportive. Even drove by motorcycle to the theater to get us tickets to a show that was likely to sell out!

We checked into the splendid Star after our Halong Bay boat cruise. We had previously been at different accomodation in Hanoi for 2 nights before our cruise. On arrival we were greeted by a lovely woman receptionist. She was extremely helpful and had us sit down with a drink and a plate of fresh fruit. Once sitting down the hotel manager Martin came and spoke to us. Martin was very helpful in providing us with information on the area we were in. As we had already been in Hanoi my husband and I knew that we would like to do a few tours this time. Martin was able to help us with these tours and was very prompt in organising them. Our room was suitable for what we needed it for. It has everything you need for your time exploring Hanoi. My husband and I loved this hotel for location - the location is perfect right in the old quarter near the lake, food and entertainment! This location was much more convenient than staying in the French quarter. Martin was very accommodating each day checking in with us and ensuring that we didn’t need anything and that we were enjoying our time. His biggest priority is his customers and ensuring that they feel like they have everything they need. He is very helpful in ensuring that people aren’t ripping you off also helps you understand what you should pay for certain items and will drop anything and everything to help his hotel guests. Overall we would recommend staying at this hotel if you’re looking for something with great service, affordable and just to stay while you’re adventuring through Hanoi.

Highly recommend! For about $40/usd per night for a basic room which includes taxes and breakfast, you can not beat this price. My wife and I stayed here for our first 2 nights of our Vietnam trip in late March. We were upgraded to a very large room without even asking at check-in time. The room was clean, comfortable, and quiet. The hospitality of the staff is really outstanding. They speak English and made us feel very welcome, gave us advice on trip planning, helped us book day tours to Ninh Binh, and Halong Bay. The tour prices were better than listed prices on tour operator's website. Breakfast is not a buffet style. You order from a menu and you can order as much as you need. The staff also provided bottled water and fruit juices throughout the day. Some things to be aware of: The wifi on the 4th floor was barely working. The lobby area wifi was fine. The front street of the hotel is not meant for car traffic so if you take a taxi, you will be dropped off about a block away. The in-room safety box was not big enough for a 13" laptop. The email correspondence via their website is poor but they are very prompt with you reach them via phone

Great location. Friendly, polite staff. Clean, nice rooms. บริการดีมาก ห้องพักสะอาดและดี สวย ห้องน้ำสะอาด แอร์เย็น ราคาไม่แพง สะดวกเดินทาง อยู่ไกล้โบสถ์มาก พนักงานแนะนำได้ดีมาก อาหารเช้าอร่อย เดินทางไปแหล่งช๊อปปิงได้สะดวกมาก

My buddies and I wandering along came across splendid star. Martin was on hand to organise trips for us to sapa, halong and even gave us advise about the best cafes in Hanoi. In all circumstances, he advised what we should pay for services and what we should look out for. On our many returns, his colleague Tommy was on hand to help. He welcomed us with drinks of coffee, juice and ham sandwiches. The team nailed it.

Excellent service when we arrived, so we stay here for one more night. It’s a family hotel and very kind and helpful. Room is clean and nice. We got a nice balcony. Breakfast was good. Definitely recommend!

Me and my friends have stayed at the Hotel for two days, we have received great service from the staff. They also have great breakfast and the location is close to the city center. BR 3 girls from sweden

Really enjoyed our 3 night stay, staff extremely helpful, nothing was too much trouble for Martin and his staff. Great location in hanoi old town, close to the lake and cathederal which made a good landmark to find our way back to the hotel. Rooms were perfect for our large family group.

Our family of 7 stayed 3 nights, hospitality first rate, location and value cannot be beaten. Rooms comfortable and quiet, located on a quiet lane. Good breakfast and an excellent range of restaurants nearby. Martin helped us get oriented and was always happy to sort out our many queries. Happily recommend to everyone.

No. 14 Tho Xuong Lane, Au Trieu str Hanoi

Hotel highlights

  • Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Hoan Kiem, Splendid Star Grand Hotel is a leisurely stroll from popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 25-room, 3-star hotel has conveniences like a restaurant, 24-hour room service, and free in-room WiFi. Located in central Hanoi, the hotel is also near Temple of Literature and Ho Chi Minh Mausoleum.


Dining

Order from 24-hour room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

All 25 soundproofed rooms provide minibars, coffee makers, and computers. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.


Property features

Splendid Star Grand Hotel offers free WiFi in public areas and coffee in a common area. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage.

Reviews from Trip Advisor

Trip Advisor aggregated rating

96.0% of guests recommend this hotel

Total of 2449 reviews