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Sofitel Legend Metropole Hanoi

5.0 out of 5.0

Sofitel Legend Metropole Hanoi

5.0 out of 5.0

Recent guest reviews

Iconic property with great history and excellent location. I was clear about our desire for a quiet room at check in, away from street noise, and was still given a room street side across from a construction zone. Not sure I understand why. Issue resolved on subsequent night and remainder of nights were above expectations. No real apology and no explanation of initial room assignment. No courtesies - drink, discount, etc - offered.

Beautiful old hotel with tons of character. Everything is in perfect condition from the antique light fixtures to the ornate crown molding. But the nicest aspect of staying here is the hotel staff and their great customer service.

If you absolutely need to live in a 5-star bubble when you are traveling internationally then the Metropole is the likely, though unadventurous and clichéd choice for you! Hanoi has many, many wonderful small lux boutique hotels that will give you a much better feel for the local culture and people. I stayed at the Metropole on my recent visit to Hanoi and found staff more focused on money than on service -- every interaction started with my room number and the charge for this or that. As an example, the daily breakfast buffet is $32 US. When my timid traveling friends left Hanoi and I stayed on, I moved to a boutique hotel in the Old French Quarters -- my room was bigger, my bathroom was enormous and the buffet breakfast was just $8.00. At the boutique hotel, the staff knew me by name from the first day on and every afternoon when I came back I truly felt at home and welcomed. At the Metropole, I felt like my wallet was the most interesting thing about me. PS, the airport transfer at the Metropole cost more than a night's stay at most of the high end boutique hotels.

This is the classic hotel in Hanoi. No where else would one want to stay.

great hotel word class every thing was perfect Great location food is wonderful staff could not do enough enough to in help us

As a hotel connoisseur, my stay at the Sofitel Legend Metropole was specifically to see how they stacked up against other hotels in the area. Hands down, Sofitel exceeded my expectations. Everything was perfect. The hotel staff were very friendly and accommodating. They took the time to show me two different room choices, a regular room and a superior room with lounge access. Of course, I went for the upgrade and it was absolutely worth it. I highly recommend going for an upgraded room with access to VIP lounge. If I'm ever in Hanoi again, this is the only place I would stay. Also, don't miss out on the amazing mixologists at Angelina's. Having a drink there is a very unique experience, #1 in my book.

By Western standards, this is not a luxury hotel and is not worth the money. Hanoi is not exactly brimming with luxury boutique hotels, so I think they get away charging what they do because they are the only game in town. If you want a totally Western experience and are scared to branch out into the unknown, then stay here. The pool is nice except when kids ruin your sunny day. The prices for food and drinks are not at all competitive. Expect to pay Western prices. Service was fine, but I would not stay here again.

everyting was perfect, the service, the food, the spa, is the best hotel in Hanoi by far

Thanks to Sofitel, I had a great holiday in Hanoi. Every staffs has kind and attentive attitude to the customers, and the room condition was really good.

We stayed 8 days here and enjoyed every aspect of the hotel, in particular the staff. Because the weather was so bad, we did not get to Halong Bay or Sapa, thus the comfort and pleasantness of the hotel and its people made up for that disappointment. (Mostly!) No question went unanswered by the concierge. The hotel is of such historic significance, tours are offered 3 times daily and include a visit to the underground bomb shelter recently discovered. The several restaurants offer menus with a wide variety of prices. While room rates do not include breakfast, the pastry shop inside the hotel is certainly adequate and inexpensive for a light breakfast. Taxi fares to the Old Quarter are about $1.50, and to other popular areas not more than $2.50. Today I am visiting the Hoa Binh (Peace) Humanitarian Village. It is a specialist school and medical center providing a home to 150 child victims of Agent Orange and Dioxin poisoning. The hotel has an annual Christmas party for them.

Felt like a King! Warm welcome, but importantly, a fantastic room. Didn't have time to use most of the amenities, but the pool area bar was a great reprieve from the busy city.

You should have free Wi-Fi throughout the hotel with a strong signal.

Nice but seemed like a quaint place in Europe rather than an expensive place in Vietnam. If I did it again I'd pay less for a mid-range hotel to get more of a Vietnam flare with fewer snooty people hanging out. I had a problem with a price qu0ote due to poor English and they refused to give me my money back (but did comp breakfast).

Thoroughly enjoyed everything about this beautiful historic hotel, an oasis away from the busy,noisy streets of Hanoi. Fantastic!

We stayed in the older wing. Rooms were renovated with nice woodwork & new bathrooms worked in. This left them a bit small but they retained their 11' ceilings. Things were as you would expect, expensive but good.

This is a very nice hotel with attentive, couteous staff. However it was undergoing construction work which made it a bit noisy at certain times. In the middle of our stay a problemapparently developed with the electricity in our room and we were moved to another. Although this second room was in the old section and represented an upgrade it was generally less comfortable than the first.

The Sofitel Metropole in Hanoi is one of the world's great hotels. It is of historic importance and run with the elegance that you would associate with a luxury hotel. Its facilities are first rate and the service could not be better. For a hotel like the Metropole in New York or Paris, you would pay three times as much. It is worth every penny.

15 Ngo Quyen Street, Hoan Kiem District Hanoi

Hotel highlights

  • Walking distance to Hanoi Opera House and Thang Long Water Puppet Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Hoan Kiem, Sofitel Legend Metropole Hanoi is within a 5-minute walk of Hanoi Opera House and within 15 minutes of other popular attractions like Ngoc Son Temple. This 5-star hotel has 364 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy the pool views at Spices Garden Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

An LCD TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a fireplace, a refrigerator, and a minibar.


Property features

At Sofitel Legend Metropole Hanoi, guests enjoy a full-service spa, a nightclub, and an outdoor pool. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 100 per vehicle one-way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Room options

Premium Room Queen Bed (Opera Wing)

Queen 1 | Sleeps 3

Grand Premium Room Twin Bed (Opera Wing, Club Metropole)

Twin 2 | Sleeps 4

Luxury Room Queen Bed (Historical Wing)

Queen 1 | Sleeps 3

Grand Premium Room King Bed (Opera Wing, Club Metropole)

King 1 | Sleeps 4

Guest reviews for Sofitel Legend Metropole Hanoi

Everyone (6) Couples (9) Business (1) Family (2) Other (2) Friends (1)
4
Partner Couples

Iconic property with great history and excellent location. I was clear about our desire for a quiet room at check in, away from street noise, and was still given a room street side across from a construction zone. Not sure I understand why. Issue resolved on subsequent night and remainder of nights were above expectations. No real apology and no explanation of initial room assignment. No courtesies - drink, discount, etc - offered.

By on Apr 25, 2019

Review comment responded on May 6, 2019

Dear Value Guest, We would like to thank you very much for sharing your feedback further to your stay at the Expedia. We sincerely apologize that the room did not meet your expectation. Your feedback has been shared to our related Head Department to review and continue our improvement. We look forward for your next visit to Sofitel Legend Metropole Hanoi and create more memorable experiences with you. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

5
Everyone

By on Mar 2, 2019

5
Everyone

By on Feb 15, 2019

5
Everyone

By on Feb 15, 2019

5

historic hotel

Everyone

Beautiful old hotel with tons of character. Everything is in perfect condition from the antique light fixtures to the ornate crown molding. But the nicest aspect of staying here is the hotel staff and their great customer service.

By , from Los Angeles on Aug 3, 2018

3

five star bubble

Everyone

If you absolutely need to live in a 5-star bubble when you are traveling internationally then the Metropole is the likely, though unadventurous and clichéd choice for you! Hanoi has many, many wonderful small lux boutique hotels that will give you a much better feel for the local culture and people. I stayed at the Metropole on my recent visit to Hanoi and found staff more focused on money than on service -- every interaction started with my room number and the charge for this or that. As an example, the daily breakfast buffet is $32 US. When my timid traveling friends left Hanoi and I stayed on, I moved to a boutique hotel in the Old French Quarters -- my room was bigger, my bathroom was enormous and the buffet breakfast was just $8.00. At the boutique hotel, the staff knew me by name from the first day on and every afternoon when I came back I truly felt at home and welcomed. At the Metropole, I felt like my wallet was the most interesting thing about me. PS, the airport transfer at the Metropole cost more than a night's stay at most of the high end boutique hotels.

By on Mar 7, 2017

5
Everyone

This is the classic hotel in Hanoi. No where else would one want to stay.

By , from Phoenix on Dec 27, 2016

5

weekend trip

Couples

great hotel word class every thing was perfect Great location food is wonderful staff could not do enough enough to in help us

By on May 4, 2015

5

hotel review

Singles

As a hotel connoisseur, my stay at the Sofitel Legend Metropole was specifically to see how they stacked up against other hotels in the area. Hands down, Sofitel exceeded my expectations. Everything was perfect. The hotel staff were very friendly and accommodating. They took the time to show me two different room choices, a regular room and a superior room with lounge access. Of course, I went for the upgrade and it was absolutely worth it. I highly recommend going for an upgraded room with access to VIP lounge. If I'm ever in Hanoi again, this is the only place I would stay. Also, don't miss out on the amazing mixologists at Angelina's. Having a drink there is a very unique experience, #1 in my book.

By on Feb 23, 2015

3

slightly above average

Couples

By Western standards, this is not a luxury hotel and is not worth the money. Hanoi is not exactly brimming with luxury boutique hotels, so I think they get away charging what they do because they are the only game in town. If you want a totally Western experience and are scared to branch out into the unknown, then stay here. The pool is nice except when kids ruin your sunny day. The prices for food and drinks are not at all competitive. Expect to pay Western prices. Service was fine, but I would not stay here again.

By on Jan 9, 2015