Superb hotel with impeccable service. The breakfast buffet was out of this world. The management was very attentive in resolving any concerns we had. Highly recommended.
This is a wonderful hotel. Very busy, but wonderful. It has everything - beauty, amenities, excellent food, very attentive staff who even remember your name! There wasn't anything I didn't like.
Iconic property with great history and excellent location. I was clear about our desire for a quiet room at check in, away from street noise, and was still given a room street side across from a construction zone. Not sure I understand why. Issue resolved on subsequent night and remainder of nights were above expectations. No real apology and no explanation of initial room assignment. No courtesies - drink, discount, etc - offered.
Beautiful old hotel with tons of character. Everything is in perfect condition from the antique light fixtures to the ornate crown molding. But the nicest aspect of staying here is the hotel staff and their great customer service.
If you absolutely need to live in a 5-star bubble when you are traveling internationally then the Metropole is the likely, though unadventurous and clichéd choice for you! Hanoi has many, many wonderful small lux boutique hotels that will give you a much better feel for the local culture and people. I stayed at the Metropole on my recent visit to Hanoi and found staff more focused on money than on service -- every interaction started with my room number and the charge for this or that. As an example, the daily breakfast buffet is $32 US. When my timid traveling friends left Hanoi and I stayed on, I moved to a boutique hotel in the Old French Quarters -- my room was bigger, my bathroom was enormous and the buffet breakfast was just $8.00. At the boutique hotel, the staff knew me by name from the first day on and every afternoon when I came back I truly felt at home and welcomed. At the Metropole, I felt like my wallet was the most interesting thing about me. PS, the airport transfer at the Metropole cost more than a night's stay at most of the high end boutique hotels.
This is the classic hotel in Hanoi. No where else would one want to stay.
great hotel word class every thing was perfect Great location food is wonderful staff could not do enough enough to in help us
As a hotel connoisseur, my stay at the Sofitel Legend Metropole was specifically to see how they stacked up against other hotels in the area. Hands down, Sofitel exceeded my expectations. Everything was perfect. The hotel staff were very friendly and accommodating. They took the time to show me two different room choices, a regular room and a superior room with lounge access. Of course, I went for the upgrade and it was absolutely worth it. I highly recommend going for an upgraded room with access to VIP lounge. If I'm ever in Hanoi again, this is the only place I would stay. Also, don't miss out on the amazing mixologists at Angelina's. Having a drink there is a very unique experience, #1 in my book.
By Western standards, this is not a luxury hotel and is not worth the money. Hanoi is not exactly brimming with luxury boutique hotels, so I think they get away charging what they do because they are the only game in town. If you want a totally Western experience and are scared to branch out into the unknown, then stay here. The pool is nice except when kids ruin your sunny day. The prices for food and drinks are not at all competitive. Expect to pay Western prices. Service was fine, but I would not stay here again.
everyting was perfect, the service, the food, the spa, is the best hotel in Hanoi by far
Thanks to Sofitel, I had a great holiday in Hanoi. Every staffs has kind and attentive attitude to the customers, and the room condition was really good.
Located in Hoan Kiem, Sofitel Legend Metropole Hanoi is within a 5-minute walk of popular attractions such as Hoan Kiem Lake and Hanoi Opera House. This 364-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Hanoi, the hotel is connected to a shopping center and also a short walk from Ngoc Son Temple and Thang Long Water Puppet Theatre.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.
Sofitel Legend Metropole Hanoi's 364 soundproofed rooms provide fireplaces, refrigerators, and minibars. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include free newspapers, free bottled water, and laptop-compatible safes.
At Sofitel Legend Metropole Hanoi, guests enjoy a full-service spa, a nightclub, and an outdoor pool. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 100 per vehicle one-way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.
Superb hotel with impeccable service. The breakfast buffet was out of this world. The management was very attentive in resolving any concerns we had. Highly recommended.
This is a wonderful hotel. Very busy, but wonderful. It has everything - beauty, amenities, excellent food, very attentive staff who even remember your name! There wasn't anything I didn't like.
Iconic property with great history and excellent location. I was clear about our desire for a quiet room at check in, away from street noise, and was still given a room street side across from a construction zone. Not sure I understand why. Issue resolved on subsequent night and remainder of nights were above expectations. No real apology and no explanation of initial room assignment. No courtesies - drink, discount, etc - offered.
Beautiful old hotel with tons of character. Everything is in perfect condition from the antique light fixtures to the ornate crown molding. But the nicest aspect of staying here is the hotel staff and their great customer service.
If you absolutely need to live in a 5-star bubble when you are traveling internationally then the Metropole is the likely, though unadventurous and clichéd choice for you! Hanoi has many, many wonderful small lux boutique hotels that will give you a much better feel for the local culture and people. I stayed at the Metropole on my recent visit to Hanoi and found staff more focused on money than on service -- every interaction started with my room number and the charge for this or that. As an example, the daily breakfast buffet is $32 US. When my timid traveling friends left Hanoi and I stayed on, I moved to a boutique hotel in the Old French Quarters -- my room was bigger, my bathroom was enormous and the buffet breakfast was just $8.00. At the boutique hotel, the staff knew me by name from the first day on and every afternoon when I came back I truly felt at home and welcomed. At the Metropole, I felt like my wallet was the most interesting thing about me. PS, the airport transfer at the Metropole cost more than a night's stay at most of the high end boutique hotels.
This is the classic hotel in Hanoi. No where else would one want to stay.
great hotel word class every thing was perfect Great location food is wonderful staff could not do enough enough to in help us
Dear Value Guest, We would like to thank you very much for sharing your feedback further to your stay at the Expedia. We sincerely apologize that the room did not meet your expectation. Your feedback has been shared to our related Head Department to review and continue our improvement. We look forward for your next visit to Sofitel Legend Metropole Hanoi and create more memorable experiences with you. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi