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Sheraton Hanoi West

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Breakfast, lunch, dinner and brunch served
Couples treatment rooms, sauna, steam room, body treatments
Rooftop bar
Club Studio, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk
Presidential Suite, 1 King Bed | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
36 Le Duc Tho Street, Tu Liem Ward, Hanoi, 10000
  • Place, Viettel Complex
    ‪1 min walk‬
  • Place, Hanoi Indoor Games Gymnasium
    ‪7 min walk‬
  • Place, My Dinh National Stadium
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View | View from room

Club Room, 1 King Bed, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Twin Beds, City View

Club Room, 2 Twin Beds, City View | View from room

Club Room, 2 Twin Beds, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Room, 2 Twin Beds, City View

View from room

Premier Room, 2 Twin Beds, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | City view

Premier Room, 1 King Bed, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | View from room

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Studio, 1 King Bed, City View

Club Studio, 1 King Bed, City View | View from room

Club Studio, 1 King Bed, City View

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 Bedroom, City View

Premium Suite, 1 Bedroom, City View | View from room

Premium Suite, 1 Bedroom, City View

  • City view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, City View

View from room

Deluxe Room, 2 Twin Beds, City View

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 603 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 3 Bedrooms, City View

Apartment, 3 Bedrooms, City View | View from room

Apartment, 3 Bedrooms, City View

  • City view
  • 1421 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed, City View

Executive Suite, 1 King Bed, City View | View from room

Executive Suite, 1 King Bed, City View

  • City view
  • 1087 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | View from room

Presidential Suite, 1 King Bed

  • City view
  • 2228 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Fairmont Hanoi

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.8 out of 10, Exceptional, 20 reviews
$314 nightly
The price is $339
Jun 12 - Jun 13
Total with taxes and fees
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About the neighborhood

Hanoi

Located in Mỹ Đình within a short walk of My Dinh National Stadium, Sheraton Hanoi West is within 2 miles (3 km) of other popular sights such as The Garden Shopping Center. This 5-star hotel has 510 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Viettel Complex - 1 min walk - 0.1 miles
  • Hanoi Indoor Games Gymnasium - 7 min walk - 0.4 miles
  • My Dinh National Stadium - 10 min walk - 0.6 miles
  • My Dinh Aquatics Centre - 12 min walk - 0.6 miles
  • The Garden Shopping Center - 5 min drive - 2.1 miles

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 28 min drive
  • Noi Bai Intl. Airport (HAN) - 46 min drive

Restaurants

  • ‪Sheraton Club Lounge - ‬1 min walk
  • ‪Market - ‬1 min walk
  • ‪Pho Bat Da Thuy Moc - ‬4 min walk
  • ‪Vua Chả Cá - ‬7 min walk
  • ‪Pho Ngon Restaurant - ‬6 min walk

About this property

Sheraton Hanoi West

Sheraton Hanoi West features a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
50-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Minibars, safes, and phones are other standard amenities. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Similar properties

Front of property
Hanoi Splendid Premium Hotel
Old Quarter
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
9.6 out of 10, Exceptional, 678 reviews
$64 nightly
The price is $69
Jun 11 - Jun 12
Total with taxes and fees
Hanoi Splendid Premium Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 21.50 to 22 for adults and USD 10.50 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • Market Café
  • Sky Bar

Things to do

  • 24-hour health club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Library
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Conference center (4,499 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 25 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - October 2020
  • Vegetarian breakfast available

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 26.2 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults, and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Unmarried guests may be restricted from sharing rooms in accordance with local laws. Guests must provide proof of marriage if requested by the property.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi
Sheraton Hanoi West Hotel
Sheraton Hanoi West Hanoi
Sheraton Hanoi West Hotel Hanoi

Frequently asked questions

Are free cancellation options available at Sheraton Hanoi West?

Sheraton Hanoi West offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Sheraton Hanoi West?

As of Jun 6, 2026, prices found for a 1-night stay for 2 adults at Sheraton Hanoi West on Jun 7, 2026 start from $126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Sheraton Hanoi West?

This hotel is situated in Mỹ Đình within a short 13-minute walk of My Dinh National Stadium and also 7 minutes on foot from Hanoi Indoor Games Gymnasium. You'll also find West Lake and Lotte Center Hanoi within a short drive.

Is there parking available at Sheraton Hanoi West?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Sheraton Hanoi West?

There is a full-service spa available for guests to enjoy and services include Swedish massages, Thai massages, aromatherapy, and reflexology.

Are there luxury amenities available at Sheraton Hanoi West?

Yes, guests can indulge in luxuries such as an outdoor pool, a garden-view restaurant, and a poolside bar at this hotel.

Does Sheraton Hanoi West have a casino?

No, Sheraton Hanoi West doesn't have a casino.

Will I find an indoor pool at Sheraton Hanoi West?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Sheraton Hanoi West?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, an outdoor pool, and a poolside bar.

Does Sheraton Hanoi West have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Sheraton Hanoi West have a restaurant that serves breakfast?

Yes, Sheraton Hanoi West serves buffet breakfast for a surcharge each morning at Market Café.

Will Sheraton Hanoi West allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sheraton Hanoi West.

Does Sheraton Hanoi West have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Sheraton Hanoi West?

The closest major airport to Sheraton Hanoi West is Noi Bai Intl. Airport (HAN), which is 18.4 mi away (46 minutes by car).

Are there rooms with balconies at Sheraton Hanoi West?

No, there aren't any guestrooms with balconies at Sheraton Hanoi West.

Does Sheraton Hanoi West have a wedding venue?

Take advantage of the wedding venue at Sheraton Hanoi West if you plan to say "I do" during your trip.

Sheraton Hanoi West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 281 reviews
Rating 8 - Good. 82 out of 281 reviews
Rating 6 - Okay. 26 out of 281 reviews
Rating 4 - Poor. 5 out of 281 reviews
Rating 2 - Terrible. 4 out of 281 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

HYUNCHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sweet room we stayed in was excellent! Very spacious with two bedrooms and emperor space in the living room and dining area. Breakfast buffet was also great with good international selections, including Vietnamese favorites. The best of all was the hospitality of the staffs. I would highly recommend it for a family trip.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fantastic only problems it miles out of Hanoi
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Nice hotel with friendly staff
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and helpful.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Raju

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Le thi thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Hotel is clean n beautiful
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
The entire staff was outstanding. The concierge service above and beyond expectations.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Not enough for 4 stars, not enough amenities, no stabal luggage stand, too expensive, no longer stay in this hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

DAISUKE

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and meeting room are brilliant! Some hotel staff do not understand English though.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

DIEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are always polite.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Suresh

Liked: Staff & service, amenities
Everything is good I like it
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

YoungMo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, and …perfect..!!
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel.

Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Stayed 5 nights in Sep 2022
Verified

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

HYUN MIN

Liked: Cleanliness, property conditions & facilities
NO Bidet is serious
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Nai

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023
Verified

10/10 Excellent

YOUNG SEOP

Liked: Cleanliness
good
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities
There was a cemetery which i could see from my room But a very comfortable and satisfactory place Experia did not book my breakfast
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Sammy

Liked: Staff & service
I arrived early in the morning before the check in time and the staff allowed me to use the shower to freshen up before my business meeting. Made a huge difference.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Armine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.
Stayed 5 nights in Nov 2023

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