Sheraton Hanoi Hotel

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Sheraton Hanoi Hotel

Property amenity
Meeting facility
Suite, 1 King Bed | Living room | 37-inch TV with cable channels, fireplace, foosball
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Spa

Explore the area

Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000
  • West Lake
    ‪1 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

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Room options

Room, 1 King Bed

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds

  • 398 sq ft
  • Sleeps 3
  • 2 Twin Beds

Room, 1 King Bed, Non Smoking

  • Lake view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds, Non Smoking

  • Lake view
  • 398 sq ft
  • Sleeps 3
  • 2 Twin Beds

Club Room, 1 King Bed, Non Smoking

  • City view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Twin Beds

  • City view
  • 398 sq ft
  • Sleeps 3
  • 2 Twin Beds

Executive Suite, 1 Bedroom, Non Smoking

  • Lake view
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom

  • Lake view
  • 1205 sq ft
  • Sleeps 4
  • 1 King Bed

Club Suite, 1 King Bed

  • City view
  • 1324 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • Lake view
  • 1894 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Hanoi

Located in Tay Ho, Sheraton Hanoi Hotel is within a few miles (5 km) of popular sights such as Dong Xuan Market and Ho Chi Minh Mausoleum. This 5-star hotel has 299 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Ho Chi Minh Mausoleum - 3 min drive - 2.1 miles
  • Dong Xuan Market - 4 min drive - 2.3 miles
  • Hoan Kiem Lake - 5 min drive - 3.0 miles
  • St. Joseph's Cathedral of Hanoi - 6 min drive - 3.0 miles

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Ga Co Loa Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Oven D'or Restaurant - ‬3 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬3 min walk
  • ‪The Slavic Teahouse - ‬2 min walk
  • ‪Sheraton Club Lounge - ‬3 min walk
  • ‪Hanoi Taco Bar - ‬1 min walk

About this property

Sheraton Hanoi Hotel

Luxury hotel with 2 restaurants and a full-service spa
Guests of Sheraton Hanoi Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 120 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
37-inch TVs come with cable channels, and guests can stay connected with free WiFi. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include fireplaces, minibars, and coffee makers. Housekeeping is available on request.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), Dutch, English, Japanese, Korean, Vietnamese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 25 for adults and USD 12.50 for children
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Hemispheres
  • Lobby Lounge
  • Oven D'or

Things to do

  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (14,854 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Club Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from July 1 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 35.31 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses wind and solar energy, plus eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • Free in-room WiFi has a 3-device limit.

Property is also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Is free cancellation available at Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Hanoi Hotel?

As of May 31, 2025, prices found for a 1-night stay for 2 adults at Sheraton Hanoi Hotel on Jun 9, 2025 start from $144.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Sheraton Hanoi Hotel?

This hotel is situated in Tay Ho within a 10-minute walk of West Lake and Syrena Shopping Center. You'll also find Hoan Kiem Lake and Ho Chi Minh Mausoleum within a short drive.

Is there parking available at Sheraton Hanoi Hotel?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Is there a spa at Sheraton Hanoi Hotel?

Oasis Relaxation is the hotel's spa and services include hot stone massages, aromatherapy, body scrubs, and mani/pedis.

Does Sheraton Hanoi Hotel have a casino at the property?

No, Sheraton Hanoi Hotel doesn't have a casino.

Will I find an indoor pool at Sheraton Hanoi Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 7:00 PM.

What will couples enjoy most about a stay at Sheraton Hanoi Hotel?

This lakeside hotel offers many amenities for couples, including a fireplace as well as an outdoor pool and a poolside bar.

Are there hot tubs at Sheraton Hanoi Hotel?

No, but this hotel does have a steam room.

Does Sheraton Hanoi Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Hanoi Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sheraton Hanoi Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Sheraton Hanoi Hotel.

Are there connecting rooms at Sheraton Hanoi Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Sheraton Hanoi Hotel?

The closest major airport to Sheraton Hanoi Hotel is Noi Bai Intl. Airport (HAN), which is 13.3 mi away (29 minutes by car).

Can I book a room with a balcony at Sheraton Hanoi Hotel?

No, you won't find guestrooms with balconies at Sheraton Hanoi Hotel.

Does Sheraton Hanoi Hotel offer wedding services?

Take advantage of the wedding venue at Sheraton Hanoi Hotel if you plan to say "I do" during your trip.

Sheraton Hanoi Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 417 reviews
Rating 8 - Good. 144 out of 417 reviews
Rating 6 - Okay. 40 out of 417 reviews
Rating 4 - Poor. 12 out of 417 reviews
Rating 2 - Terrible. 7 out of 417 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mao Shung

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
All good
Stayed 1 night in Jan 2025

10/10 Excellent

Weixia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy for the air conditioning
Stayed 3 nights in Oct 2024

6/10 Okay

Kirupamoorthy

Traveled with family and small children
Liked: Cleanliness
It’s not worth for the price they charge from the guest, particularly foods.
Stayed 6 nights in Aug 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Stayed 5 nights in Jul 2024

10/10 Excellent

Allen, MORROW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Hotel
Stayed 4 nights in May 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Hotel for Business Travel and Meetings

20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Stayed 2 nights in May 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotrl

Excellent hotel.lovely staff.
Stayed 4 nights in May 2024

6/10 Okay

Nia

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Pankaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Overall Stay

Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sreekala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Stayed 2 nights in Aug 2023

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Stayed 3 nights in May 2023

8/10 Good

SUREKHA

Traveled with group
Stayed 2 nights in Apr 2023

4/10 Poor

Lisa

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

TAPAN

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just lovely this hotel

Everything was amazing, the team took great care of me, I could not ask for a better stay
Stayed 1 night in Feb 2023

10/10 Excellent

Hyungshin

Stayed 1 night in Jan 2023

10/10 Excellent

yangcheolho

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Hisako

Traveled with family
Liked: Cleanliness, staff & service
It was ok only. Towels were hard.
Stayed 1 night in Nov 2022

10/10 Excellent

David, Arcadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top level hotel in Hanoi.
Stayed 1 night in Aug 2022

10/10 Excellent

Fausta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stuff and good food and accommodation
Stayed 4 nights in Oct 2022

8/10 Good

Mandy

Stayed 6 nights in Aug 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022