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Phoenix Palace Hotel Hanoi

4.0 star property

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Photo gallery for Phoenix Palace Hotel Hanoi

Daily buffet breakfast for a fee
Ecotours
Front of property
Connecting Room | Minibar, in-room safe, desk, soundproofing
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi
  • Place, St. Joseph's Cathedral of Hanoi
    ‪2 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double Room (with Window)

Deluxe Double Room (with Window) | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room (with Window)

7.6 out of 10
Good
(5 reviews)
  • 236 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View | View from room

Family Suite, Balcony, City View

  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite Double with Bacolny and city View

Suite Double with Bacolny and city View | Minibar, in-room safe, desk, soundproofing

Suite Double with Bacolny and city View

  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View | View from room

Deluxe Quadruple Room, City View

  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Connecting Room

Connecting Room | Living area | Flat-screen TV

Connecting Room

  • City view
  • 53 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds
  • Free WiFi

View all photos for Family Triple Room

A hotel room with two wooden beds, a wardrobe, a mirror, and a bedside table with a lamp.

Family Triple Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Hanoi

Located in Old Quarter, Phoenix Palace Hotel Hanoi is adjacent to St. Joseph's Cathedral of Hanoi and within a 10-minute walk of other popular attractions like Hoan Kiem Lake. This 26-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 2 min walk - 0.1 miles
  • Hoan Kiem Lake - 5 min walk - 0.3 miles
  • Hang Gai Street - 7 min walk - 0.4 miles
  • Hanoi Old Town Night Market - 10 min walk - 0.6 miles
  • Thang Long Water Puppet Theatre - 10 min walk - 0.6 miles

Getting around

  • Hanoi Railway Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪Phở Gà Nguyệt - ‬1 min walk
  • ‪Thái Đạt - Đồ Nướng Trung Hoa - ‬1 min walk
  • ‪Zappy ( just drink it ) - ‬6 min walk
  • ‪Still Color CF 32 Thọ Xương - ‬2 min walk
  • ‪An Cafe - ‬1 min walk

About this property

Phoenix Palace Hotel Hanoi

Guests of Phoenix Palace Hotel Hanoi enjoy free WiFi in public areas, a business center, and a computer station. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a terrace, laundry facilities, and an ATM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Sitting areas, minibars, and coffee makers are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Hanoi Brilliant Hotel and Spa
Old Quarter
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 745 reviews
$30 nightly
The price is $32
Jun 28 - Jun 29
Total with taxes and fees
Hanoi Brilliant Hotel and Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: VND 100,000 for adults and VND 50,000 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 9 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 100000 for adults and VND 50000 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Frequently asked questions

Is free cancellation available at Phoenix Palace Hotel Hanoi?

Phoenix Palace Hotel Hanoi offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Phoenix Palace Hotel Hanoi?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at Phoenix Palace Hotel Hanoi on Jul 28, 2026 start from $33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Phoenix Palace Hotel Hanoi?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake, Train Street, and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and West Lake within a short drive.

Is there parking available at Phoenix Palace Hotel Hanoi?

Yes, self parking is offered for free at the hotel.

Does Phoenix Palace Hotel Hanoi have a casino on the premises?

No, Phoenix Palace Hotel Hanoi doesn't have a casino.

Will I find an indoor pool at Phoenix Palace Hotel Hanoi?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Phoenix Palace Hotel Hanoi?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as a restaurant.

Does Phoenix Palace Hotel Hanoi have a hot tub?

No, this hotel doesn't have a spa tub.

Does Phoenix Palace Hotel Hanoi feature a restaurant that includes a breakfast menu?

Yes, Phoenix Palace Hotel Hanoi serves buffet breakfast each morning for a surcharge from its restaurant.

Will Phoenix Palace Hotel Hanoi allow pets to stay for free?

No, pets and service animals aren't allowed at Phoenix Palace Hotel Hanoi.

Does Phoenix Palace Hotel Hanoi have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Phoenix Palace Hotel Hanoi?

The closest major airport to Phoenix Palace Hotel Hanoi is Noi Bai Intl. Airport (HAN), which is 16 mi away (41 minutes by car).

Are there rooms with balconies at Phoenix Palace Hotel Hanoi?

Yes, some guestrooms at Phoenix Palace Hotel Hanoi offer a balcony and may feature city views.

Phoenix Palace Hotel Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 102 reviews
Rating 8 - Good. 31 out of 102 reviews
Rating 6 - Okay. 13 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 0 out of 102 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Darcie

Liked: Cleanliness, staff & service, amenities
The staff were helpful and everything we wanted to see was in easy walking distance.
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Alsha

Disliked: Cleanliness
The room did not have proper locks to lock room from inside, it only had the knob lock which could be opened from a key outside. The only thing is its proximity to old quarter. Else it’s not worth.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tyng Song

Liked: Amenities
This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great from start to end

We really enjoyed our stay in this hotel and everything was always perfect. The hotel is well located in the center of Hanoi. The staff was very welcoming and very friendly, they always did everything to help us. The rooms were very clean and very well equipped. Breakfast was excellent. This is definitely a good choice.
Verified

6/10 Okay

Michael

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Randal

Liked: Cleanliness, staff & service, room comfort

One Night Only

One night. Got upgraded as a courtesy.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Stayed 14 nights in Jan 2023
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Stayed 18 nights in Oct 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse du personnel, chambre tres correcte. Quartier moyen En globalité tres satisfaisant
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly and helpful staff. Would recommend to all.
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

yeon jin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

기계실옆 최악의 룸 불편하게 만드는 직원의 태도 비추

젤 꼭대기 기계실 옆에 방을 주셔서 밤에도 아주 시끄럽게 잤어요 친구가 방 옮ㄱㅣ기 귀찮다고해서 걍 지내긴했지만 생각할수록 기분나빠요 그리고 투어가는날 픽업와서 차타려고 하니 동그란안경쓴 단발머리 여직원이 붙잡고 얘길하는데 자기네 호텔도 투어등등 예약가능하니 프론트 이용하라고 하더군요 지금 상품보여줄까?하는데 할말을 잃었습니다 그걸 꼭 나가는 사람 붙잡고 할 이야긴지 원~~영어를 좀 만 더 잘했음 뭐라한소리 하고싶더군요 조식은 한번먹고 맛없어 바로 옆 쌀국수가게가서 먹었어요 그집 쌀국수 진짜 맛있습니다 추천드려요 위치는 여기저기 다니기 편한 위치지만 룸상태 직원의 태도로 다시 가고싶지도 추천하고싶지도 않습니다
Stayed 4 nights in Dec 2018
Verified

10/10 Excellent

JUNGBAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

여기 숙박 하세요~

음..가성비 대비 괜찮아요. 조식도 괜찮은데 조식 서비스는 조금 점수가 떨어지네요. 뷔페 이외에 쌀국수를 먹을수 있는데 이거는 아는 사람만 먹을수 잇어요. 식당에 투숙객이 앉으면 직원이 와서 시킬수 있다 라고 서비스 를 해야 되는데... 그렇지 않아여..한마디로 지 밥그릇 지가 챙겨야 된다고 주방에 가서 직접 이야기 해야 쌀국수 를 줍니다. 그외에는 흠 잡을께 없어요..아주 좋아요
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Dawon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good exellent!

Very good! Very clean! Very kind!
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is not far from the center. The staff are friendly. Quite clean.
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé et avec bon rapport qualité prix
Stayed 1 night in Mar 2019
Verified

8/10 Good

heechang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

적당한 가격에 잘 지내고 왔습니다. 저층이나 벽쪽에 있는 방은 절대로 피하세요. 하루자고 방 바꾸어 달라고 했네요
Stayed 5 nights in Feb 2019
Verified

8/10 Good

heechang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

성요셉 성당 근처. 시내 관광하기 편하고 큰 길옆이라 찾기도 쉽네요. 저층 보다는 고층 벽쪽 전망 보다는 시내 전망으로 숙박하세요..
Stayed 5 nights in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

온라인 정보의 70%

복잡한 관광지 거리에 살짝 비켜난 위치이나 병원 건너편이라 밤에 약간 음침한편. 밤 11시 무렵까지는 주변으로 길거리 쌀국수와 술집이 있고요. 창문이 있는 객실도 옆 건물과 초근접해 있어서 큰의미는 없었음. 담배냄새가 약간 나는데 턴업 서비스가 방향제를 들큰하게 뿌려대서 더 힘들었습니다. 조식은 절대 사진처럼 나오지 않습니다.
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족

너무 친절했고 다시 가고 싶음.
Stayed 1 night in Oct 2018
Verified

6/10 Okay

yonggu

가격대비 만족스럽지 않다

옆건물이 공사중이라 아침부터 벽을 치는 소리에 잠을 잘 수 없었다. 위치는 나쁘지 않다.
Stayed 4 nights in Mar 2018
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

Personale og værelsets renhed fejlede intet. Morgenmads buffeten var ikke særlig god. Mange fluer og havde stået fremme længe. Morgenmad fra menuen var bedre. “Værelse med udsigt/vindue” holder ikke. Der var vinduer, men med “udsigt” direkte ind i en mur dækket med planter 20cm væk.
Stayed 3 nights in Jul 2018
Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Leuk voor 1 nachtje

Ik vond het een kamer voor maar 1 nachtje . De kamer was behoorlijk verouderd Ik heb mij behoorlijk geërgerd als ik iets wilde boeken of bestellen werd de prijs altijd in USD dollar genoemd (ik ben in Vietnam anders was ik wel naar Amerika geweest om in dollar te betalen). Zo irritant.
Stayed 3 nights in Jul 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 좋은 숙소

저렴한 가격대비 깔끔하고 위치좋은 숙소였습니다^^
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

저렴한 가격에 하루정도 머물기 좋음

위치 자체는 호안끼엠 호수나 성요셉 성당과 가까워서 좋았습니다. 조식 퀄리티도 만족합니다. 다만 호텔 공사를 하는거 같았는데 아침 너무 이른 시간부터 공사하는 소리가 들리고 에어콘이 나오긴하지만 더워서 잠을 자꾸 깼습니다. 방안이 너무 더웠어요.
Verified

10/10 Excellent

potomun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ツーリストゾーンに位置し清潔な環境

フロントのスタッフさんは親切です。部屋も清潔で綺麗です。ハノイの交通はすごく悪いのでこの辺りでホテルをとってタクシーを利用しやすい環境がいいと思います。フロントに頼めば安心なタクシーを呼べます。街で拾ったタクシーはほぼ、ぼったくりタクシーです。 朝食に巻き寿司がでて大喜びでした。
Stayed 2 nights in Mar 2018