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Aparthotel

Pegasy Premium Suites & Residence Westlake

4.0 star property
VIP Access

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Photo gallery for Pegasy Premium Suites & Residence Westlake

Executive Penthouse | Terrace/patio
Grand Apartment | Street view
Panoramic Apartment | Desk, soundproofing, iron/ironing board, free WiFi
Exterior
Classic Studio | Desk, soundproofing, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Outdoor Space

Explore the area

View in a map
No 33 /399 Au Co, Tay Ho, Hanoi, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Tran Quoc Pagoda
    ‪5 min drive‬
  • Place, Ho Tay Water Park
    ‪12 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Studio

Classic Studio | Desk, soundproofing, iron/ironing board, free WiFi

Classic Studio

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Apartment

Desk, soundproofing, iron/ironing board, free WiFi

Superior Apartment

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Apartment, Bathtub, Lake View

49-inch TV with digital channels, Netflix, pay movies

Deluxe Apartment, Bathtub, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Penthouse

Executive Penthouse | Desk, soundproofing, iron/ironing board, free WiFi

Executive Penthouse

  • Lake view
  • 1399 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Apartment

Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Apartment

  • City view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment

Deluxe Apartment | Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Apartment

  • Lake view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Grand Apartment

Grand Apartment | Living area | 49-inch TV with digital channels, Netflix, pay movies

Grand Apartment

  • City view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Apartment

Panoramic Apartment | Desk, soundproofing, iron/ironing board, free WiFi

Panoramic Apartment

  • Lake view
  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

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  • Pool
  • Kitchen
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9.6 out of 10, Exceptional, 41 reviews
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About the neighborhood

Hanoi

Located in Tay Ho within a 5-minute walk of West Lake, Pegasy Premium Suites & Residence Westlake is within a few miles (5 km) of other popular sights like Hoan Kiem Lake. Each of the 10 rooms at this 4-star aparthotel includes a kitchen, a dining area, and a sitting area.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 2 min walk - 0.1 miles
  • Syrena Shopping Center - 10 min walk - 0.6 miles
  • Tran Quoc Pagoda - 5 min drive - 1.4 miles
  • Quan Thanh Temple - 7 min drive - 1.9 miles
  • Ho Tay Water Park - 12 min drive - 2.3 miles

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Ga Co Loa Station - 16 min drive
  • Noi Bai Intl. Airport (HAN) - 30 min drive

Restaurants

  • ‪The Oven D'Or - ‬5 min walk
  • ‪Pizza 4P's Âu Cơ - ‬3 min walk
  • ‪EZ Veggie - ‬1 min walk
  • ‪Workshop14 - ‬5 min walk
  • ‪Philo Garden Cafe - ‬6 min walk

About this property

Pegasy Premium Suites & Residence Westlake

At Pegasy Premium Suites & Residence Westlake, guests have access to free WiFi in public areas, express check-in, and express check-out. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 18 per vehicle one-way. Staff members are on hand to provide concierge services and luggage storage. Additional amenities include a terrace, laundry facilities, and barbecue grills.
Each apartment is soundproofed and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 49-inch TV with digital channels and Netflix. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a rice cooker, a ceiling fan, and a desk.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Onsite parking options include a carport

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker

Dining

  • Dining table
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 49-inch TV with digital channels
  • Netflix
  • Pay movies
  • Streaming services

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Printer

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board on request
  • Luggage storage
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a train station
  • Near the airport

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 10 units
  • Cleaning products are eco-friendly
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Zalo mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

  • A damage deposit of USD 1000000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 18 per vehicle (one-way, maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 16
Checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Pegasy Suites Lakeside
Pegasy Suites & Westlake Hanoi
Pegasy Premium Suites & Residence Westlake Hanoi
Pegasy Premium Suites & Residence Westlake Aparthotel
Pegasy Premium Suites & Residence Westlake Aparthotel Hanoi

Frequently asked questions

Is free cancellation available at Pegasy Premium Suites & Residence Westlake?

Pegasy Premium Suites & Residence Westlake provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Pegasy Premium Suites & Residence Westlake?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at Pegasy Premium Suites & Residence Westlake on Jun 29, 2026 start from $30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Pegasy Premium Suites & Residence Westlake?

This aparthotel is situated in Tay Ho within a 10-minute walk of West Lake and Syrena Shopping Center. You'll also find Hoan Kiem Lake and Train Street within a short drive.

Will I be able to park at Pegasy Premium Suites & Residence Westlake?

Yes, secured self parking is offered for free at the aparthotel.

Does Pegasy Premium Suites & Residence Westlake have a casino?

No, Pegasy Premium Suites & Residence Westlake doesn't have a casino.

Is there an indoor pool at Pegasy Premium Suites & Residence Westlake?

No, there is no indoor pool at this aparthotel.

Is Pegasy Premium Suites & Residence Westlake a good place to stay for couples?

Couples will appreciate amenities at this aparthotel, including a rainfall showerhead and Netflix in each apartment, and some feature lake view.

Does Pegasy Premium Suites & Residence Westlake have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Pegasy Premium Suites & Residence Westlake feature a restaurant that includes a breakfast menu?

No, Pegasy Premium Suites & Residence Westlake doesn't have a restaurant that serves breakfast.

Does Pegasy Premium Suites & Residence Westlake allow pets to stay free of charge?

No, pets and service animals aren't allowed at Pegasy Premium Suites & Residence Westlake.

Does Pegasy Premium Suites & Residence Westlake have connecting rooms available?

No, there aren't connecting guestrooms at this aparthotel.

What is the closest airport to Pegasy Premium Suites & Residence Westlake?

The closest major airport to Pegasy Premium Suites & Residence Westlake is Noi Bai Intl. Airport (HAN), which is 13.3 mi away (30 minutes by car).

Can I book a room with a balcony at Pegasy Premium Suites & Residence Westlake?

Yes, some apartments at this aparthotel offer either a furnished patio and a balcony where guests can enjoy lake and city views.

Pegasy Premium Suites & Residence Westlake Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 25 reviews
Rating 8 - Good. 1 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 3 out of 25 reviews

8.2/10

Cleanliness

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Theresa

Disliked: Cleanliness, check-in, communication, listing accuracy
I booked two night but only stayed one night. I find it was not cleaned enough for us. It had a beautiful view of the lake though.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mahmoud

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed staying for the third time staying on West lake prefer staying here , Luxury and very clean , Lake View , feel like my home 🏠
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Linh

Liked: Cleanliness, property conditions & facilities, communication
Clean and comfortable room, enthusiastic and thoughtful staff, furniture so modern!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities, communication
Lovely staff with very accommodating hotel accommodations and great dining. The staff are willing to help with scheduling and transportation and food as well. Will definitely be staying here again and again.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

GH

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great stay. The apartment was fancy. Spacious room, fully equipped kitchen and smart TV. I'm happy to be here for the next trip
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
wonderful apartment in Tay Ho. I ve lived in Tay Ho for 6 years and it is definitely my favorite place.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Brilliant hotel with full amenities. The room was big and full of light. Mattress was perfect for European people.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Hue

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was very nice, my boyfriend usually had problem sleeping at other places but at this place we were very comfortable. It’s in a very quiet and peaceful area so highly recommend it to those who want to relax
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was an absolutely brilliant apartment in Westlake Hanoi. I loved the room and the service. The room even got a washing machine and tumble dryer for cleaning my things. Such a incredible experience
Stayed 1 night in May 2025
Verified

10/10 Excellent

Trang

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great night here. Private and quiet. Big tub to relax and cook with friends
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities, communication
Have a nice lakeview, nice staff, private, full furniture,
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

T?t Ð?t

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment exceeded all my expectation, providing a cozy and inviting atmosphere that made me feel right at home. From the comfortable furnishings to the impeccable cleanliness, it offered everything I needed for a perfect stay.
Stayed 1 night in May 2023
Verified

2/10 Terrible

Elhadj

Disliked: Cleanliness, property conditions & facilities, communication
The hotel is very bad
Stayed 8 nights in Apr 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
I came back here after the first time. Everything is still pretty new and good. The receptionist guys are friendly and helpful
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Amenities, communication
Bad communication almost made us miss our flight. They hold all guests id’s and I told them we would need it back at 6:30 am so we could head to the airport because at night there is no one at the front desk. They do send you a text with basic info but no mention of early morning departure procedures. If they respond otherwise, it’s not true. We had to wait almost an hour until someone finally came to the front and returned my TRC ID. Room was not very clean and had to request they re-clean certain areas.
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Lucas

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We booked Pegasy Suites Lakeside for 11 nights, but left after 4 due to poor conditions. Here’s why: Cleanliness Bathrooms were filthy with mold and dirt. Both bathtubs lacked drain stoppers initially. Foul odor from toilets and drains spread into living areas, requiring open windows. Broken bathroom window lock made it unsafe. Bedding was thin, dark gray, unlike the high-quality white sheets shown in photos. Old, small, thin bath towels, no hand towels or washcloths provided. Laundry machine emitted a terrible odor. Old, thin, dirty bathroom carpets. Facilities Poorly equipped kitchen; only one pot and one incompatible pan for the induction cooktop. No kitchen towel, laundry soap, or basic kitchen necessities provided. Faulty cabinets and drawers in bedrooms and kitchen. Leaky, spraying bathroom faucets. Old, dirty, damaged iron and ironing board available upon request. Only one pair of slippers in a 3-bedroom accommodation. Noise Rooms were not soundproof as claimed. Morning noise from street cleaners, loud nighttime bars, and early ward announcements. Loud music from nearby preschool disrupted peace. Service Poor service: staff initially refused extra toilet paper, then rudely threw it at me. Limited, poor-quality toilet paper and no essential items provided. Value Misleading listing photos and descriptions. Poor cleanliness, inadequate facilities, and unprofessional service make it overpriced. In summary, Pegasy Suites Lakeside was one of the worst stays.
Stayed 12 nights in Dec 2024
Verified

6/10 Okay

Carine

Disliked: Amenities, communication
Séjour passable. On nous a dit avant de partir qu’il serait possible de laisser nos bagages en arrivant, le temps que l’appartement soit prêt. En fait, il n’y a pas de lobby. Tout se fait à distance et les valises se retrouvent dans le hall à la vue de tous. Le premier appartement était vieillot, avec des fenêtres qui ne fermaient pas. Nous avons changé pour un plus petit, les photos sont plus flatteuses que la réalité. Enfin, l’insonorisation est inexistante : nous avons entendu deux nuits nos voisins du dessus faire la fête jusqu’à trois heures. Sympa.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Elisabet

Liked: Cleanliness, amenities, communication
Bra och rent rum . Lite avlägset kanske.
Stayed 4 nights in Nov 2025
Verified

4/10 Poor

Yves

Liked: Communication
Disliked: Cleanliness, room comfort
Assez peu ressemblant aux photos et assez vieillot. Le wifi marche partiellement, le matin assez tôt la femme de chambre chante, la baignoire fuit, les murs sont très mal insonorisés et il n’y aucun volets aux fenêtres. Très peu de vaisselle aussi pour soit disant 2 personnes. Le seul point positif est le personnel accueillant et à l’écoute mais malheureusement l’hôtel mal en point gâche tout.
Stayed 7 nights in Jan 2025
Verified

2/10 Terrible

Sven

Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mikkel

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Raul

Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 1 night in Aug 2024