Aparthotel

Westlake Pearl Aparthotel & Spa - By Pegasy Group

Property class: 5 and above
VIP Access

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Photo gallery for Westlake Pearl Aparthotel & Spa - By Pegasy Group

Coffee service
Superior Double Room, 1 King Bed, Balcony, Lake View | Terrace/patio
Minibar, desk, laptop workspace, blackout drapes
Restaurant
Minibar, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Free WiFi
  • Air conditioning
  • Spa

Explore the area

View in a map
17 Ngo 52 To Ngoc Van, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Ho Tay Water Park
    ‪13 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪20 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Deluxe Studio, 1 King Bed, Balcony

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 1 King Bed, Balcony, Garden Area

  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Double Room, 1 King Bed, Balcony

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Romantic Double Room, 1 King Bed, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Business Double Room, 1 King Bed, Kitchen, Corner

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Apartment, Balcony, Courtyard View

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

Luxury Apartment, Balcony, City View

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

Deluxe Apartment, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Hanoi

Located in Tay Ho within a 5-minute walk of West Lake, Westlake Pearl Aparthotel & Spa - By Pegasy Group is within a 15-minute stroll of Ho Tay Water Park. This 40-room, 5-star aparthotel welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace.

What's nearby

  • West Lake - 2 min walk - 0.1 miles
  • Syrena Shopping Center - 8 min walk - 0.5 miles
  • Ho Tay Water Park - 13 min walk - 0.7 miles
  • Trinh Cong Son Walking Street - 17 min walk - 0.9 miles
  • Lotte Mall Tay Ho - 20 min walk - 1.1 miles

Getting around

  • Hanoi Long Bien Station - 13 min drive
  • Ga Đông Anh Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 27 min drive

Restaurants

  • ‪Joma Bakery Café - ‬2 min walk
  • ‪Furbrew Beer Bar - ‬1 min walk
  • ‪Bếp Nhà Mộc - ‬1 min walk
  • ‪La Bottega - ‬2 min walk
  • ‪Hanoi Rock City - ‬1 min walk

About this property

Westlake Pearl Aparthotel & Spa - By Pegasy Group

Guests of Westlake Pearl Aparthotel & Spa - By Pegasy Group enjoy a rooftop terrace, free WiFi in public areas, and spa treatment rooms. Transportation is made easy with a bus station shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and access to locker space. Other amenities at this luxury aparthotel include coffee/tea in a common area, express check-in, and express check-out.
Each apartment is soundproofed and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect free WiFi and a 40-inch flat-screen TV with Netflix. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a washing machine, a minibar, and a coffee maker. Change of towels is available on request.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Property amenities

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Car rental
  • Car required
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker

Dining

  • Daily full breakfast available 7:00 AM to 1:00 PM for a fee: VND 80,000 for adults and VND 80,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of VND 300,000; reservation required
  • Late night room service menu
  • Minibar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch flat-screen TV
  • Books
  • Evening entertainment
  • Netflix
  • Streaming services

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washing machine

Work spaces

  • Coworking space
  • Laptop workspace
  • Printer

Climate control

  • Air conditioning
  • Fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Guidebooks
  • Local maps
  • Lockers
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping mall
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 40 units
  • 9 floors
  • Bed sheets changed on request
  • Built in 2023
  • Garden
  • Reception hall
  • Soundproofing
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately VND 80000 for adults and VND 80000 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Hosted evening meal: VND 300000

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 17
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Pearl WestLake ApartHotel Spa
Westlake Pearl Aparthotel & Spa - By Pegasy Group Hanoi
Westlake Pearl Aparthotel & Spa - By Pegasy Group Aparthotel

Frequently asked questions

Is a free cancellation option available at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Westlake Pearl Aparthotel & Spa - By Pegasy Group offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Westlake Pearl Aparthotel & Spa - By Pegasy Group on Apr 23, 2026 start from $34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Westlake Pearl Aparthotel & Spa - By Pegasy Group?

This aparthotel is situated in Tay Ho within a short 4-minute walk of West Lake and also 11 minutes on foot from Ho Tay Water Park. You'll also find Hoan Kiem Lake and Hanoi Old Town Night Market within a short drive.

Will I be able to park at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

No, this aparthotel doesn't offer parking.

Is there a spa at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Spa services at the aparthotel include Swedish massages, sports massages, body wraps, and aromatherapy.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group have luxury amenities?

Yes, guests can indulge in luxuries such as a restaurant, in-room massages, and a bar/lounge at this aparthotel.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group feature a casino at the property?

No, Westlake Pearl Aparthotel & Spa - By Pegasy Group doesn't have a casino.

Will I find an indoor pool at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

No, there is no indoor pool at this aparthotel.

Is Westlake Pearl Aparthotel & Spa - By Pegasy Group a good place to stay for couples?

There are many amenities for couples at this aparthotel, including in-room massages as well as a restaurant and couples/private dining.

Are there hot tubs at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

No, there isn't a spa tub at this aparthotel.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group have a restaurant with a breakfast menu?

Yes, Westlake Pearl Aparthotel & Spa - By Pegasy Group serves a full breakfast each morning for a surcharge from its restaurant.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group allow pets to stay for free?

No, pets and service animals aren't allowed at Westlake Pearl Aparthotel & Spa - By Pegasy Group.

Are there connecting rooms at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

No, there aren't connecting guestrooms at this aparthotel.

What is the closest airport to Westlake Pearl Aparthotel & Spa - By Pegasy Group?

The closest major airport to Westlake Pearl Aparthotel & Spa - By Pegasy Group is Noi Bai Intl. Airport (HAN), which is 12.6 mi away (27 minutes by car).

Can I book a room with a balcony at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy lake and garden views.

Westlake Pearl Aparthotel & Spa - By Pegasy Group Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 34 out of 53 reviews
Rating 8 - Good. 6 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 5 out of 53 reviews
Rating 2 - Terrible. 4 out of 53 reviews

8.2/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Caleb

Liked: Cleanliness, amenities, property conditions & facilities
The place is alright. Staff are lovely, the rooms are quite well equipped, But the photos are a bit exaggerated. As long as you can take that into consideration you won’t be disappointed. The only unobscured Lakeview is from the rooftop. Breakfast was good. Staff were very helpful, attentive and friendly. Overall, I would stay here again
Stayed 2 nights in Dec 2025

8/10 Good

Thomas

Disliked: Room comfort
Coffee was weak and there is some noice from outside( dog barked)
Stayed 2 nights in Dec 2025

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, room comfort
Insects. There were so many, spiders have set themselves up around the rooms. We told the front desk, nothing happened.
Stayed 3 nights in Dec 2025

4/10 Poor

Yousef, Shuhada

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great and very helpful and friendly. The problem with room amenities. The towels were terrible and extremely old. The mattress is also old. It felt like I was sleeping on springs. No toilet tissues. Extremely noisy if you stay near the restaurant because of the loud music and the steel stairs. The room is very small and didn’t look the one in the picture.
Stayed 10 nights in Dec 2025

2/10 Terrible

Phuc

Traveled with family
Disliked: Cleanliness, room comfort
Just bad service not a 4 stars hotel as such. No security no service bad location
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place!
Stayed 6 nights in Sep 2025

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.
Stayed 10 nights in Aug 2025

8/10 Good

Sayashmini

Summarizing Westlake Pearl Aparthotel & Spa - By Pegasy Group in three words, it’s EXCELLENT staff! I booked this hotel off the recommendation from Expedia thinking of course that this was a five star hotel, and upon arrival that was not the case. I was a little disappointed with the accommodation because I had saved the five star experience for the end of my month long work trip, regardless the staff went out of their world showed that my stay was very well accommodated. Very special THANK YOU to Hayley, Tom and the entire team for the amazing stay. If you want an authentic experience is an absolutely beautiful part of Hanoi choose this hotel and the Westlake location. Look forward to staying here again!
Stayed 6 nights in Jul 2025

10/10 Excellent

Serina

Liked: Cleanliness, amenities, property conditions & facilities
I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Khaled

Liked: Staff & service, property conditions & facilities
فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن
Stayed 1 night in Jul 2025

8/10 Good

Kia Liang

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities
Stayed 1 night in May 2025

10/10 Excellent

Tr?ng D?ng

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation
Stayed 1 night in May 2025

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort

5 stars service

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey
Stayed 1 night in Apr 2025

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay at this apartment. Will book and come back next week. Kudos to the team
Stayed 1 night in Apr 2025

10/10 Excellent

GIAN

Stayed 1 night in Apr 2025

10/10 Excellent

GH

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area
Stayed 2 nights in Apr 2025

8/10 Good

yanru

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a great apartment in this area. I have been to this area of the lake many times but this is the first time I felt like home away from home. Their customer service is very touching and professional. Keep it up mates
Stayed 1 night in Jan 2025

10/10 Excellent

Pankti

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort

Nice little stay away

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel!
Stayed 1 night in May 2024