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Pan Pacific Hanoi

5.0 out of 5.0

Recent guest reviews

We stayed in a suite and everything was perfect. As part of our package we had use of the Pacific Lounge and it was excellent - both food and service and surroundings. Such an amazing experience for our family. We will definitely be returning as the worst thing about it was leaving!

Pan Pacific is an excellent venue for business. It is far enough way from noisy busy Hanoi bit close enough for access by taxi or the energetic walker. The view as you travel up and down the elevator is amazing! Gym is well equipped and the pool is a really picturesque setting...clean. Tremendous customer service....

Perfect location, exceptional accommodation service. Affordable prices. Swimming pull, Fitness and SPA clean and well equipped. Tremendous view point at the Top Lounge Bar on 20th floor. Highly recommended for business trips!

Loved the hotel. With busy lives we just wanted to slow down. We went club which gives you access to the club room for evening drinks and canapés. Drinks includes spirits. The lake was great to walk around. Went to the AEON Shopping Centre and spent almost a day. Love how courteous people are. Great experience.

A relatively good business hotel just outside old quarter! Beside Westlake and service wise so so and can be improved. Room is clean and relatively new. Nice International breakfast selection with local choices.

Nice hotel, good location to arrive to the main points as it is not very far as the new and modern area and not in the middle pf the caos of the old quarter. Big rooms with a very comfortable mattress, big bathroom and very good air conditioning, important as it is a hot place. Nice people everywhere: reception, restaurant, spa... I recommend it and I would come back!

Excellent position for the city and the escape back to the airport, we had a most enjoyable stay in the Pan Pacific. The highlight is the cocktail bar on the 20th floor with a stunning views over the city watching an incredible sunset! Rooms are adequate, food is excellent, good value for money!

We thoroughly enjoyed our stay Hanoi is an amazing city and we always looked forward to a relaxing break at the hotel after an exciting day out. The staff at Pan Pacific were very friendly and often remembered our names which we thought was pretty special. The pool is awesome, buffet breakfast excellent and our room was very comfortable.

This hotel is conveniently located. Well appointed rooms with beautiful views. Enjoy a drink at the Summit bar with spectacular views over the West Lake. Excellent breakfast is served. All the staff are very helpful and service was amazing.

I am presently staying at the Pan Pacific Hanoi and it is exceptional all-around. The staff is very polite, Club Floor staff is extremely attentive and nice (Ms. Ha and her entire team is doing brilliant work) and specially prepared for me - vegetarian evening snacks - awesome. (Would recommend some vegetarian dishes for breakfast too, in the main breakfast room). It is a pleasure to stay here. My Club Room is newly renovated and has all the required amenities making my stay very comfortable. The Lake view rooms offer great views. A walk by the lake is refreshing.

1 Thanh Nien Road, Ba Dinh District Hanoi

Hotel highlights

  • Close to Ho Chi Minh Mausoleum
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Ba Dinh within a mile (2 km) of Ho Chi Minh Mausoleum, Pan Pacific Hanoi is within 2 miles (3 km) of other popular sights such as Thang Long Water Puppet Theatre. This 273-room, 5-star hotel has a full-service spa along with free in-room WiFi and free valet parking. Located in central Hanoi, the hotel is also near Hoan Kiem Lake and Temple of Literature.


Enjoy dining at one of 2 onsite restaurants including Pacifica, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


All 273 recently renovated rooms feature sofa beds, minibars, and free newspapers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are also standard.

Property features

Renovated in 2014, Pan Pacific Hanoi offers a full-service spa, a health club, and a rooftop terrace. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 75 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 9 meeting rooms, and a conference center.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Club Studio Suite, 1 King Bed

King 1 | Sleeps 4

Premier Room Lake View, 1 King Bed

King 1 | Sleeps 3

Club Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 1770 reviews