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Pan Pacific Hanoi

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Pan Pacific Hanoi

Meeting facility
Meeting facility
Indoor pool, sun loungers
Meeting facility
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service

Explore the area

View in a map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • Place, West Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min drive‬
  • Place, Hoan Kiem Lake
    ‪3 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe King or Twin room

Deluxe King or Twin room | 1 bedroom, down comforters, minibar, in-room safe

Deluxe King or Twin room

9.6 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio Suite, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Studio Suite, 1 King Bed

  • 430 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room Lake View, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Premier Room Lake View, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | 1 bedroom, down comforters, minibar, in-room safe

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Premier Serviced Suites

  • 641 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Executive Serviced Suites

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club, 2 Twin Beds

Pacific Club, 2 Twin Beds | 1 bedroom, down comforters, minibar, in-room safe

Pacific Club, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area | Flat-screen TV

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Deluxe Room, 2 Twin Beds, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Lake View

  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds, Lake View

Premier Room, 2 Twin Beds, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Premier Room, 2 Twin Beds, Lake View

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area | Flat-screen TV

Studio Balcony Suite

  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King | 1 bedroom, down comforters, minibar, in-room safe

Pacific Club Lakeview King

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area | Flat-screen TV

One Bedroom Deluxe Serviced Suite

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

1 bedroom, down comforters, minibar, in-room safe

Executive Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Hanoi

Located in Ba Dinh, Pan Pacific Hanoi is adjacent to West Lake and within a mile (2 km) of other popular sights like Ho Chi Minh Mausoleum. This 5-star hotel has 328 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Ho Chi Minh Mausoleum - 1 min drive - 0.9 miles
  • Dong Xuan Market - 2 min drive - 1.2 miles
  • Hanoi Old Town Night Market - 3 min drive - 1.7 miles
  • Hoan Kiem Lake - 3 min drive - 1.9 miles

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 32 min drive

Restaurants

  • ‪Circle K - ‬2 min walk
  • ‪Cộng Càphê - ‬3 min walk
  • ‪Bún chả Yên Phụ - ‬2 min walk
  • ‪Duy Trí Café - ‬3 min walk
  • ‪Summit Lounge at Pan Pacific Hanoi - ‬1 min walk

About this property

Pan Pacific Hanoi

Luxury hotel with 2 restaurants and a full-service spa
At Pan Pacific Hanoi, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 75 per vehicle one-way. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, free newspapers, and free local calls.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Similar properties

Property amenity
InterContinental Hanoi Westlake by IHG
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 1,007 reviews
$131 nightly
The price is $142
Oct 19 - Oct 20
Total with taxes and fees
InterContinental Hanoi Westlake by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (13,143 square feet of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 1450000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 0100113141

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Is free cancellation available at Pan Pacific Hanoi?

Pan Pacific Hanoi offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Pan Pacific Hanoi?

As of Oct 13, 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on Oct 17, 2025 start from $119.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Pan Pacific Hanoi?

This hotel is situated in Ba Dinh within a 10-minute walk of West Lake and Tran Quoc Pagoda. You'll also find Hoan Kiem Lake and Ho Chi Minh Mausoleum within a short drive.

Will I be able to park at Pan Pacific Hanoi?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Pan Pacific Hanoi?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, massages, and mani/pedis.

Does Pan Pacific Hanoi feature a casino?

No, Pan Pacific Hanoi doesn't have a casino.

Is there an indoor pool at Pan Pacific Hanoi?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Pan Pacific Hanoi?

This lakeside hotel offers many amenities for couples such as an indoor pool and 2 bars with some guestrooms featuring in-room massages.

Are there hot tubs at Pan Pacific Hanoi?

Yes, guests can enjoy a spa tub at this hotel.

Does Pan Pacific Hanoi have a restaurant that serves breakfast?

Yes, Pan Pacific Hanoi has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Pan Pacific Hanoi allow pets to stay for free?

No, pets aren't allowed at Pan Pacific Hanoi.

Are there connecting rooms at Pan Pacific Hanoi?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Pan Pacific Hanoi?

The closest major airport to Pan Pacific Hanoi is Noi Bai Intl. Airport (HAN), which is 14 mi away (32 minutes by car).

Can I book a room with a balcony at Pan Pacific Hanoi?

No, there aren't any guestrooms with balconies at Pan Pacific Hanoi.

Does Pan Pacific Hanoi have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Pan Pacific Hanoi.