O’Gallery Premier Hotel is the perfect place to stay in Hanoi. It’s aesthetically pleasing, well designed, and centrally located, with very hospitable staff. We were warmly greeted upon check-in with a cold towel, welcome drink, and thorough orientation to Hanoi (with a map, directions, and local restaurant recommendations). Breakfast was complimentary, varied, and filling. The communication between the staff and with the guests was seamless. They remembered when we were departing for a Ha Long Bay Cruise, when we were returning, and when we were leaving for our next adventure. They communicated with our cruise line driver and set up our transportation to the airport, both of which were prompt and effortlessly executed. Would certainly recommend this hotel to anyone exploring Hanoi or using it as a base to Ha Long Bay.

What a great find! Right in the heart of the Old Quarter. Great hotel and staff. Very accommodating and friendly. Despite the rooms being fairly small they were lovely and comfortable. Most hotels in the Old quarter have smaller sized rooms.The staff went over and above. Would go back..

When we first checked into this hotel, we were disappointed with the room because it was small and had no windows looking out and therefore was dark. The next day, we asked for a room with a window and we upgraded to a better room class. This room was large with big windows overlooking the busy street in front of the hotel. I was a very nice room. The only complaint I have with it was the bathroom. The bathtub was not installed properly so it was difficult to take a shower without getting the floor very wet. When we checked in, we got a welcome drink the front desk staff gave us an orientation of Hanoi and what to see in the area. It was a very nice introduction to the hotel and Hanoi. Throughout our stay at this hotel, the staff was amazing - very friendly, helpful and professional. The people in this hotel made our stay in Hanoi a much more enjoyable experience. As for the windowless room, this type of room is dictated by the design of hotels in the old section of town. These building are long and narrow and the walls are common with the next building. The inside rooms, have no place to put a window. So, if you want windows, get a room on either end of the hotel.

Great hotel, excellent service from all staff and the location is perfect (Old Quarters). We were more than happy with our stay and we would return in the future. We also tried the room service one night which had a nice menu selection and the food was well presented.

This hotel is really amazing! Very well located, next to the night market, Den Ngoc Son, Bia Hoi Corner, train street and other attractions. The breakfast is delicious with many options. We also had dinner in the hotel restaurant, which is very good. The room is very comfortable and big. The best in the hotel is the staff. They are very helpful, kind, polite and patient. Even after checking out, they made a room available for taking shower before we go to the airport. I really recommend the hotel!

The O’Gallery Hotel has the most wonderful friendly and attentive staff. I can recommend this hotel enough. It’s the perfect location for exploring the city centre and it is easy to walk to all the main attractions. The rooms are very well appointed and they even provide free fruit and snacks and rose petals on the bed. When you arrive they greet you with a welcome drink and can’t do enough for you. The service is the best we have had in Vietnam and would definitely return if we were in the area. Great value for money.

Stayed here for 3 nights in May and loved it. The service was absolutely amazing, from beginning to end. Rooms were spacious and had everything you need and the location was so handy. Loved staying in the Old Quarter. All of the staff spoke great English and were so attentive and helpful. We dined in the restaurant one night and again, the service was amazing and food delicious. The breakfast buffet was another highlight. I hope I am in Hanoi again so I can return.

Fantastic stay in this hotel! Staff are incredibly kind, helpful and willing to go the extra mile. The restaurant is nice! The location is excellent! The rooms are large and very clean! I'll be re-booking this hotel next time I visit Vietnam

We stayed here for four nights and had a great time. The room was well decorated and super-clean. Beds comfy, shower strong. Free fruit and snacks in the room and breakfast was high quality with both Western and Eastern palettes catered for. Most importantly the service was outstanding. Every single member of staff went out of their way to be helpful and give us a warm welcome whenever we returned. Very well located. Close to the lake and inside the Western end of the Old Quarter, but also an easy walk to many other sights and some of the best restaurants in Hanoi. We never needed to take a taxi anywhere.