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Recent guest reviews

A great, well run hotel maybe a bit on the expensive side

This how you run a hotel. Stayed three different times during December 2018 and had the same consistantly great experience. Highly recommend

Luxury hotel in central Hanoi next to French quarter and old quarter. Large rooms, super friendly staff, great food. Very pleased!

The staff at Melia are so lovely and accommodating. They gave us a late check out and let us stay in the executive lounge till we were ready to leave. All the added extras as part of our stay were fantastic. Well located too. Highly recommend!! Would also recommend the executive upgrade ($40US p/p) - the extras are well worth it!!

Seperate Lobby for the Level guests. Free drinks. Very friendly staff! Beautiful breakfast! Simply Amazing

Clean modern hotel convienent to shuttle to and from airport.

It's been a while since I stayed at a Amelia because was disappointed in Madrid and Sevilla. This one was great though. If it hadn't been for long waits for some services in my room, I would have given it an excellent. There are not many 5-star hotels in Hanoi and this one is up there, with better price.

Well maintained rooms although pool could use a make over/update

The Melia hotel is wonderful and I suggest you book your stay with them!

Attending an international conference was very convenient because of the Melia Hotel. I recommend it without hesitation.

Just couple of blocks from Hoan Kiem Lake... Good value for the quality of accommodation... Restaurant is definitely over-priced for the options available... I recommend this vacation for business or leisure trips...

44b Ly Thuong Kiet Street Hanoi

Hotel highlights

  • Walking distance to Hanoi Opera House
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Hoan Kiem, Melia Hanoi is adjacent to Hanoi Police Museum and within a 5-minute walk of Hoa Lo Prison Museum. This 306-room, 5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at El Patio, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Melia Hanoi's 306 rooms are soundproofed and provide minibars, coffee makers, and free newspapers. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Safes, ironing boards, and desks are also available.


Property features

At Melia Hanoi, guests enjoy a full-service spa, an outdoor pool, and a children's pool. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 3500000 per vehicle one-way, as well as an airport shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a gym, a spa tub, and a sauna.

Room options

Premium Room

1 King Bed | 2 Twin Beds | Sleeps 2

The Level Premium

1 King Bed | 2 Twin Beds | Sleeps 2

The Level Suite

1 King Bed | Sleeps 2

Grand Premium Room

1 King Bed | 2 Twin Beds | Sleeps 2

Guest reviews for Melia Hanoi

Everyone (9) Business (2) Other (1)
5
Everyone

By on Jun 19, 2019

Review comment responded on Jun 19, 2019

Dear Valued Guest, It was our great pleasure to be your accommodation in Hanoi. We are glad to know that you had a wonderful stay. Guest satisfaction is our top priority, and we strive to make each and every guest feel comfortable while staying with us. Your review is very much appreciated and is an encouragement for our whole team. Once again, our most sincere thanks for your feedback. We hope to welcome you back soon. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

5
Everyone

A great, well run hotel maybe a bit on the expensive side

By on Jan 3, 2019

Review comment responded on Jan 4, 2019

Dear valued guest, Thank you very much for choosing Melia Hanoi for your recent stay and for your nice comments about our Hotel facilities and services. We are glad to know that you enjoyed your stay with us. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectation. Your positive comments will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Kind regards, Enric Castells Guest Experience Team

5
Everyone

This how you run a hotel. Stayed three different times during December 2018 and had the same consistantly great experience. Highly recommend

By on Dec 31, 2018

Review comment responded on Jan 1, 2019

Dear Guest, Thank you for review us! We can not be more proud to know your experience with us is always satisfactory! We hope to welcome you back soon and provide you with another memorable stay! Best Regards

5
Everyone

Luxury hotel in central Hanoi next to French quarter and old quarter. Large rooms, super friendly staff, great food. Very pleased!

By on Dec 13, 2018

Review comment responded on Dec 14, 2018

Dear Guest, On behalf of Melia Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi and for taking time to share your experiences about our hotel facilities and services. We are delighted to know that you had a pleasant stay with us. I will transmit your nice comments to the whole team who I am sure will be encouraged by your remarks. Once again, many thanks for your feedback. We look forward to welcoming you back soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

5

amazing service!

Everyone

The staff at Melia are so lovely and accommodating. They gave us a late check out and let us stay in the executive lounge till we were ready to leave. All the added extras as part of our stay were fantastic. Well located too. Highly recommend!! Would also recommend the executive upgrade ($40US p/p) - the extras are well worth it!!

By , from Melbourne, Australia on Sep 23, 2017

Review comment responded on Nov 7, 2017

Dear Dishella, Thank you very much for choosing us as your “home away from home” and for your great comments about our hotel service and our Team members. We are proud to learn that you had such a wonderful experience during your stay with us and our hospitality met your expectations. It is very important for us to know that we made your stay unique. I strongly believe that our associates, especially THE LEVEL team, will be motivated with your generous feedback and certainly it will inspire and encourage them to maintain the good job. Thank you once again for sharing your experience and we do hope you will come back to visit us again soon. Best Regards, Hoang Tien Loc Guest Experience Team

5

got an upgrade and had amazing view over the city!

Everyone

Seperate Lobby for the Level guests. Free drinks. Very friendly staff! Beautiful breakfast! Simply Amazing

By , from Sarnen Switzerland on Jan 8, 2017

4

clean comfortable hotel

Everyone

Clean modern hotel convienent to shuttle to and from airport.

By on Jan 3, 2017

4

great compared to the alternatives.

Everyone

It's been a while since I stayed at a Amelia because was disappointed in Madrid and Sevilla. This one was great though. If it hadn't been for long waits for some services in my room, I would have given it an excellent. There are not many 5-star hotels in Hanoi and this one is up there, with better price.

By on Sep 13, 2016

4

nice hotel, awesome staff, good location, clean.

Everyone

Well maintained rooms although pool could use a make over/update

By on Aug 8, 2016

4

wonderful experience

Business

The Melia hotel is wonderful and I suggest you book your stay with them!

By on Sep 3, 2014

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