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Aparthotel

Lotte The Residence

4.0 star property
Aparthotel with a full-service spa, near West Lake

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Photo gallery for Lotte The Residence

Outdoor pool, sun loungers
LCD TV
Interior
Restaurant
2 Bedroom Apartment | 2 bedrooms, in-room safe, desk, blackout drapes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Dryer
  • Washer
  • Breakfast available
  • Pool
  • Kitchen

Explore the area

Map
54 Lieu Giai, Ba Dinh, Hanoi
  • Lotte Center Hanoi
    ‪2 min walk‬
  • West Lake
    ‪20 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

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Room options

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | 2 bedrooms, in-room safe, desk, blackout drapes

2 Bedroom Apartment

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Apartment, 3 Bedrooms

Fridge, microwave, oven, stovetop

Apartment, 3 Bedrooms

  • 1464 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | 2 bedrooms, in-room safe, desk, blackout drapes

1 Bedroom Apartment

  • 689 sq ft
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Hanoi

Located in Ba Dinh within a mile (2 km) of West Lake, Lotte The Residence is within a few miles (5 km) of other popular sights such as Hoan Kiem Lake. This 258-room, 4-star aparthotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
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What's nearby

  • Lotte Center Hanoi - 2 min walk - 0.1 miles
  • US Embassy - 18 min walk - 1.0 mile
  • West Lake - 20 min walk - 1.1 miles
  • Ho Chi Minh Mausoleum - 3 min drive - 1.6 miles
  • Hoan Kiem Lake - 6 min drive - 2.8 miles

Getting around

  • Hanoi Railway Station - 12 min drive
  • Noi Bai Intl. Airport (HAN) - 31 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Delica-Hans - ‬1 min walk
  • ‪Pizza 4Ps Lotte Hanoi - ‬1 min walk
  • ‪Top of Hanoi - ‬1 min walk
  • ‪Shogun - ‬1 min walk

About this property

Lotte The Residence

Aparthotel with a full-service spa, near West Lake
Guests of Lotte The Residence enjoy a full-service spa, an outdoor pool, and a children's pool. A stay here includes free valet parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Other amenities at this spa aparthotel include a gym, a sauna, and free WiFi in public areas.
Each apartment is air-conditioned and features a kitchenette and space to spread out with 2 bedrooms. An LCD TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a washer/dryer, a rice cooker, and free newspapers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Languages

English, Korean, Vietnamese

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  • Parking included
9.4 out of 10, Exceptional, 1,001 reviews
$110 nightly
The price is $119
Jun 27 - Jun 28
Total includes taxes and fees
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Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Massage
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free valet parking on site

Family friendly

  • Children's pool
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker
  • Stovetop

Dining

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: VND 450,000 per person
  • A bar/lounge
  • A restaurant
  • Room service (24 hours)

Bedrooms

  • 2 bedrooms
  • Rollaway/extra bed: VND 1,167,500 per day

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a business district
  • In an entertainment district

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 258 units
  • 65 floors
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for VND 1167500.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately VND 450000 per person
  • Rollaway bed fee: VND 1167500.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.
  • At check-in, guests must provide a record of full COVID-19 vaccination.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Lotte Residence Aparthotel Hanoi
Lotte Residence Aparthotel
Lotte Residence Hanoi
Lotte Residence
Lotte The Residence Hanoi
Lotte The Residence Aparthotel
Lotte The Residence Aparthotel Hanoi

Frequently asked questions

Is a free cancellation option available at Lotte The Residence?

Lotte The Residence provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What can I see near Lotte The Residence?

This aparthotel is situated in Ba Dinh, just steps from Lotte Center Hanoi and Vincom Center Metropolis, and within a short walk of Thu Le Park. You'll also find Hoan Kiem Lake and West Lake within a short drive.

Will I be able to park at this aparthotel?

Yes, valet parking and self parking are offered for free at the aparthotel.

Is there a spa available at Lotte The Residence?

There is a full-service spa available for guests to enjoy and services include massages.

Does Lotte The Residence have a casino?

No, Lotte The Residence doesn't have a casino.

Will I find an indoor pool at Lotte The Residence?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Lotte The Residence?

There are plenty of amenities for couples at this aparthotel, including an outdoor pool, a bar, and a restaurant.

Does Lotte The Residence have a hot tub?

Yes, guests can enjoy a spa tub at this aparthotel.

Does Lotte The Residence have a restaurant with a breakfast menu?

Yes, Lotte The Residence serves a full breakfast each morning for a surcharge from its restaurant.

Will Lotte The Residence allow pets to stay for free?

No, pets aren't allowed at Lotte The Residence.

Does this aparthotel have connecting rooms?

No, this aparthotel doesn't feature connecting guestrooms.

How close is the airport from Lotte The Residence?

The closest major airport to Lotte The Residence is Noi Bai Intl. Airport (HAN), which is 15 mi away (31 minutes by car).

Can I book a room with a balcony at Lotte The Residence?

No, you won't find apartments with balconies at Lotte The Residence.

Lotte The Residence Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 136 reviews
Rating 8 - Good. 26 out of 136 reviews
Rating 6 - Okay. 3 out of 136 reviews
Rating 4 - Poor. 1 out of 136 reviews
Rating 2 - Terrible. 1 out of 136 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hiu

Liked: Cleanliness, amenities, property conditions & facilities
Love the Lotte Residence! Amazing staff. Great location. Lots of shops and dining options nearby. It’s my number one choice in Hanoi!
Stayed 2 nights in Mar 2025

10/10 Excellent

Hyuk

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Hiu Fai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hiu Fai

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great space, amazingly helpful staff, easy access to grocery and food. My number 1 choice in Hanoi!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Wee Keong, Singapore

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lots to do around and within
Stayed 3 nights in Mar 2024

10/10 Excellent

Hiu Fai

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tai sup

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Hiu Fai

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Stayed 1 night in Jan 2024

10/10 Excellent

Fasel

Liked: Room comfort

Excellent rooms,

Great space, breakfast and service excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

Wendy, County of Grande Prairie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Stayed 2 nights in Oct 2023

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Hiu Fai

Liked: Cleanliness, property conditions & facilities
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Stayed 7 nights in Sep 2023

8/10 Good

Roger

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
English Language is still limited but they got the job done. Room was good.
Stayed 3 nights in Jul 2023

10/10 Excellent

Wee Keong, Singapore

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Peng Guan

Business traveler
Liked: Cleanliness, room comfort

Will choose again if prices does not increase.

Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Stayed 4 nights in Apr 2023

10/10 Excellent

KEN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ranson

Business traveler
Liked: Cleanliness, room comfort

Great Urban View

Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Stayed 5 nights in Feb 2023

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Soomvi

Stayed 12 nights in Oct 2022

10/10 Excellent

ChinChye, Singapore

Stayed 2 nights in Sep 2022

10/10 Excellent

wacharee

Liked: Cleanliness, room comfort

So happy we picked this place…

Was an incredibly find. The property sits atop of a mall and market. The staff was amazing - Ding at first floor lobby was super nice and helpful. Having a washer and dryer for our 11 nights stay was a plus.
Stayed 10 nights in May 2022

10/10 Excellent

Minh Du

Liked: Cleanliness, room comfort

很好的地方

很棒的位置，設備還不錯，早餐種類很多。滿意。以後到河內還會再住這裡
Stayed 2 nights in Jul 2020

10/10 Excellent

jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing trip

Great trip and travel.
Stayed 1 night in Dec 2019