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L7 WEST LAKE HANOI By LOTTE HOTELS

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Photo gallery for L7 WEST LAKE HANOI By LOTTE HOTELS

House, 1 King Bed (Upper) | Living area | 65-inch Smart TV with cable channels, TV
Outdoor pool
Lobby
House, 2 Double Beds (Upper, Double) | Living area | 65-inch Smart TV with cable channels, TV
Rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
683 Alley, Lac Long Quan Street, Tay Ho Ward, Hanoi, 100000
  • Place, Lotte Mall Tay Ho
    ‪1 min walk‬
  • Place, West Lake
    ‪7 min walk‬
  • Place, Ho Tay Water Park
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite (DOUBLE)

Minibar, in-room safe, desk, iron/ironing board

Studio Suite (DOUBLE)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 2 Twin Beds

Studio Suite, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Studio Suite, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room (CONVERTIBLE)

Minibar, in-room safe, desk, iron/ironing board

Superior Room (CONVERTIBLE)

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Lake View (CONVERTIBLE)

Lake view

Superior Room, Lake View (CONVERTIBLE)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room (Club Floor)

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room (Club Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room, Lake View (Club Floor)

Lake view

Superior Double Room, Lake View (Club Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room, Lake View

Lake view

Superior Double Room, Lake View

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room, Lake View

Lake view

Superior Twin Room, Lake View

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room (Family)

City view

Superior Room (Family)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed (Handicap)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed (Handicap)

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for House, 1 King Bed (Upper)

Minibar, in-room safe, desk, iron/ironing board

House, 1 King Bed (Upper)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Exterior

Capella Hanoi

Hoan Kiem
  • Pool
  • Breakfast included
  • Spa
  • Parking included
9.6 out of 10, Exceptional, 82 reviews
$405 nightly
The price is $438
Jul 8 - Jul 9
Total with taxes and fees
Capella Hanoi

About the neighborhood

Hanoi

Located in Tay Ho, L7 WEST LAKE HANOI By LOTTE HOTELS is adjacent to Lotte Mall Tay Ho and within a 10-minute walk of other popular attractions like West Lake. This 264-room, 5-star hotel has a golf course along with an outdoor pool and free in-room WiFi. It's connected to a shopping center in central Hanoi and also close to Tran Quoc Pagoda and Ho Chi Minh Mausoleum.

What's nearby

  • Lotte Mall Tay Ho - 1 min walk - 0.0 miles
  • Trinh Cong Son Walking Street - 3 min walk - 0.2 miles
  • Rising Sun Park - 5 min walk - 0.3 miles
  • West Lake - 7 min walk - 0.4 miles
  • Ho Tay Water Park - 7 min walk - 0.4 miles

Getting around

  • Ga Co Loa Station - 14 min drive
  • Hanoi Long Bien Station - 19 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Highlands Coffee Veam - ‬5 min walk
  • ‪Pizza 4Ps - ‬3 min walk
  • ‪Barbaros - ‬5 min walk
  • ‪Layered - ‬6 min walk
  • ‪Marukame Udon - ‬5 min walk

About this property

L7 WEST LAKE HANOI By LOTTE HOTELS

At L7 WEST LAKE HANOI By LOTTE HOTELS, guests enjoy a golf course, an outdoor pool, and a gym. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and 65-inch Smart TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and toothbrushes and toothpaste. Minibars, safes, and ironing boards are also available.
Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Similar properties

Reception
Lotte Hotel Hanoi
Ba Dinh
  • Pool
  • Hot tub
  • Spa
  • Kids pool
9.4 out of 10, Exceptional, 1,003 reviews
$117 nightly
The price is $127
Jul 3 - Jul 4
Total with taxes and fees
Lotte Hotel Hanoi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 567,000 for adults and VND 283,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hedonist
  • Layered
  • Lush Salon
  • Tim Ho Wan

Things to do

  • 9-hole golf course
  • Golf clubs/equipment
  • Gym
  • Outdoor pool
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (20 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s pool will not be available on the first Monday of every month.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 567000 for adults and VND 283500 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

L7 West Lake Hanoi
L7 West Hanoi By Lotte Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel
L7 WEST LAKE HANOI BY LOTTE Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel Hanoi

Frequently asked questions

Are free cancellation options available at L7 WEST LAKE HANOI By LOTTE HOTELS?

L7 WEST LAKE HANOI By LOTTE HOTELS provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at L7 WEST LAKE HANOI By LOTTE HOTELS?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at L7 WEST LAKE HANOI By LOTTE HOTELS on Jun 27, 2026 start from $110, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to L7 WEST LAKE HANOI By LOTTE HOTELS?

This hotel is situated in Tay Ho, just steps from Lotte Mall Tay Ho, and within a 10-minute walk of West Lake and Ho Tay Water Park. You'll also find Lotte Center Hanoi and Quan Chuong Gate within a short drive.

Is parking available on site at L7 WEST LAKE HANOI By LOTTE HOTELS?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at L7 WEST LAKE HANOI By LOTTE HOTELS?

Spa services at the hotel include facials, massages, and body treatments.

Are there luxury amenities available at L7 WEST LAKE HANOI By LOTTE HOTELS?

Yes, guests can indulge in luxuries such as an outdoor pool, 2 restaurants, and a poolside bar at this hotel.

Does L7 WEST LAKE HANOI By LOTTE HOTELS feature a casino?

No, L7 WEST LAKE HANOI By LOTTE HOTELS doesn't have a casino.

Will I find an indoor pool at L7 WEST LAKE HANOI By LOTTE HOTELS?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about L7 WEST LAKE HANOI By LOTTE HOTELS?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a poolside bar.

Does L7 WEST LAKE HANOI By LOTTE HOTELS have a hot tub?

No, this hotel doesn't have a spa tub.

Does L7 WEST LAKE HANOI By LOTTE HOTELS have a restaurant with a breakfast menu?

Yes, L7 WEST LAKE HANOI By LOTTE HOTELS has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will L7 WEST LAKE HANOI By LOTTE HOTELS allow pets to stay for free?

No, pets and service animals aren't allowed at L7 WEST LAKE HANOI By LOTTE HOTELS.

Does L7 WEST LAKE HANOI By LOTTE HOTELS have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from L7 WEST LAKE HANOI By LOTTE HOTELS?

The closest major airport to L7 WEST LAKE HANOI By LOTTE HOTELS is Noi Bai Intl. Airport (HAN), which is 12.2 mi away (23 minutes by car).

Are there rooms with balconies that I can book at L7 WEST LAKE HANOI By LOTTE HOTELS?

No, there aren't any guestrooms with balconies at L7 WEST LAKE HANOI By LOTTE HOTELS.

Does L7 WEST LAKE HANOI By LOTTE HOTELS offer wedding services?

There are wedding services available at L7 WEST LAKE HANOI By LOTTE HOTELS if that's in your vacation plans.

L7 WEST LAKE HANOI By LOTTE HOTELS Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 334 out of 412 reviews
Rating 8 - Good. 49 out of 412 reviews
Rating 6 - Okay. 17 out of 412 reviews
Rating 4 - Poor. 5 out of 412 reviews
Rating 2 - Terrible. 7 out of 412 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jiwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must visit hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

yu chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and accessible to the airport
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location connected to Lotte Mall
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Leng

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff very friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, spacious rooms, newly renovated hotel.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Youseok

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, professional staff
City view from room
Breakfast
Buffet
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Hotel lobby was impressive. Room was very good with great views over West Lake. Staff were excellent.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hyun Kyung

Liked: Cleanliness, staff & service, amenities
They have perfect view, perfect staff and perfect facilities
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Curd

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and will repeat next time.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities
Relaxing, clean, convenient.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Reza

Liked: Cleanliness, amenities, property conditions & facilities
TRUE 5 STAR ROOM AND SERVICE. PERIOD. Can't get much better than this
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Sandy

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located inside Lotte Mall
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities
Exceptional stay. Great hotel and attentive staff.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff
Stayed 2 nights in May 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tu

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place.
Stayed 1 night in May 2025
Verified

10/10 Excellent

hyeonkook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
We really had an exceptional experience of this magnificent beautiful clean hotel located adjoining the largest mall wonderful amenities beautiful gym gorgeous pool overlooking the whole city comfortable room great products, bedding lighting, and service thank you Isa. We would love to see you again soon.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sai Kiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice services! Good accommodation with west lake view!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Joo Hyun

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and great service! Good for family as well!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent hotel connected to the Lotte mall. Hotel was very nice and breakfast was outstanding. We enjoyed staying at this wonderful hotel.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing and the staff was very friendly
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Helenpeihwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to the mall and its supermarket. Very easily accessible for food and any last-minute souvenirs.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Rowena

Liked: Cleanliness, amenities, property conditions & facilities
Very nice amenities on-site (spa, gym, sauna, pool). Great dining options. Breakfast was phenomenal!
Stayed 9 nights in Feb 2025