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InterContinental Hanoi Westlake by IHG

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Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Property grounds
3 restaurants, breakfast, lunch, dinner served; international cuisine
Classic Room, 1 King Bed, Lake View, Overwater | Lake view
Select Comfort beds, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5 Tu Hoa, Tay Ho Ward, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪12 min walk‬
  • Place, Tran Quoc Pagoda
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Classic Room, 2 Twin Beds, Lake View

View from room

Classic Room, 2 Twin Beds, Lake View

  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, City View, Overwater

Classic Room, 2 Twin Beds, City View, Overwater | Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View, Overwater

7.0 out of 10
Good
(4 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

  • Partial lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Select Comfort beds, minibar, in-room safe, desk

Suite, 1 Bedroom, Lake View

  • Lake view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Lake View

View from room

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(10 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View (Club)

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Lake View, Overwater

9.0 out of 10
Wonderful
(7 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Twin Bed, Overwater (Residence)

City view

Suite, 1 Twin Bed, Overwater (Residence)

  • City view
  • 1389 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View | Select Comfort beds, minibar, in-room safe, desk

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(13 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • Partial lake view
  • 1851 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible, City View

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Lake View (Club)

View from room

Classic Room, 2 Twin Beds, Lake View (Club)

  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • City view
  • 463 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, City View

Classic Room, 2 Twin Beds, City View | Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Hanoi

Located in Tay Ho within a 5-minute walk of West Lake, InterContinental Hanoi Westlake by IHG is within a few miles (5 km) of other popular sights like Ho Chi Minh Mausoleum. This 5-star hotel has 318 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Syrena Shopping Center - 12 min walk - 0.7 miles
  • Tran Quoc Pagoda - 4 min drive - 1.6 miles
  • Quan Thanh Temple - 5 min drive - 2.1 miles
  • Hanoi Botanical Garden - 6 min drive - 2.3 miles

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Ga Co Loa Station - 16 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Cafe Du Lac - ‬4 min walk
  • ‪Sunset Bar - ‬5 min walk
  • ‪The Oven D'Or - ‬8 min walk
  • ‪Pizza 4P's Âu Cơ - ‬3 min walk
  • ‪G.U 19 Steak - ‬6 min walk

About this property

InterContinental Hanoi Westlake by IHG

InterContinental Hanoi Westlake by IHG features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for USD 88 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
Guests can enjoy LCD TVs and stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries, and Select Comfort beds with pillow menus ensure a restful night. Balconies, minibars, and coffee makers are other standard amenities.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The onsite spa has couples treatment room(s). Services include massages.

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Jun 11 - Jun 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 45.36 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Westlake InterContinental

InterContinental Hanoi Westlake

InterContinental Westlake

InterContinental Westlake Hotel

InterContinental Westlake Hotel Hanoi

Intercontinental Hanoi Westlake Hotel Hanoi

InterContinental Hanoi Westlake Hotel

InterContinental Hanoi Westlake

InterContinental Hanoi Westlake by IHG Hotel

InterContinental Hanoi Westlake by IHG Hanoi

InterContinental Hanoi Westlake an IHG Hotel

InterContinental Hanoi Westlake by IHG Hotel Hanoi

Frequently asked questions

Is free cancellation available at InterContinental Hanoi Westlake by IHG?

InterContinental Hanoi Westlake by IHG provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at InterContinental Hanoi Westlake by IHG?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at InterContinental Hanoi Westlake by IHG on Jun 7, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to InterContinental Hanoi Westlake by IHG?

This hotel is situated in Tay Ho, just steps from West Lake. You'll also find Hoan Kiem Lake and Hanoi Old Town Night Market within a short drive.

Is parking available on site at InterContinental Hanoi Westlake by IHG?

Yes, self parking is offered for free at the hotel.

Is a spa located at InterContinental Hanoi Westlake by IHG?

There is a full-service spa available for guests to enjoy and services include couples treatments and massages.

Does InterContinental Hanoi Westlake by IHG have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, 3 restaurants, and a swim-up bar at this hotel.

Does InterContinental Hanoi Westlake by IHG feature a casino on the premises?

No, InterContinental Hanoi Westlake by IHG doesn't have a casino.

Is there an indoor pool at InterContinental Hanoi Westlake by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about InterContinental Hanoi Westlake by IHG?

This lakeside hotel offers plenty of amenities for couples including 3 restaurants, an outdoor pool, and a swim-up bar.

Are there hot tubs at InterContinental Hanoi Westlake by IHG?

No, but guests can enjoy a steam room at this hotel.

Does InterContinental Hanoi Westlake by IHG have a restaurant with a breakfast menu?

Yes, InterContinental Hanoi Westlake by IHG has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does InterContinental Hanoi Westlake by IHG allow pets to stay for free?

No, pets aren't allowed at InterContinental Hanoi Westlake by IHG.

Are there connecting rooms at InterContinental Hanoi Westlake by IHG?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from InterContinental Hanoi Westlake by IHG?

The closest major airport to InterContinental Hanoi Westlake by IHG is Noi Bai Intl. Airport (HAN), which is 13.6 mi away (29 minutes by car).

Are there rooms with balconies that I can book at InterContinental Hanoi Westlake by IHG?

Yes, every guestroom at InterContinental Hanoi Westlake by IHG comes with a balcony and some offer lake and city views.

Does InterContinental Hanoi Westlake by IHG have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at InterContinental Hanoi Westlake by IHG.

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1001 reviews
Rating 8 - Good. 256 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Tommy Jung Gun

Stayed 2 nights in Feb 2026

10/10 Excellent

Kimberly Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very nice and accommodating. We enjoyed our stay. Highly recommend.
Stayed 4 nights in Jan 2026

10/10 Excellent

Vishal

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I had a wonderful 3-night stay at InterContinental Hanoi Westlake. The hotel is beautifully located over the lake, offering peaceful views and a relaxing atmosphere away from the busy city. The rooms were spacious, clean, and very comfortable. Staff were consistently friendly, attentive, and professional, making the stay feel effortless from check-in to check-out. Breakfast was excellent with a wide variety of options. I would absolutely stay here again and highly recommend it to anyone visiting Hanoi.
Stayed 3 nights in Jan 2026

8/10 Good

Maria Victoria

Liked: Cleanliness, property conditions & facilities
Room was not as welcoming. My room did not get cleaned while i was gone even though i didn’t have a sign saying to not disturb.
Stayed 5 nights in Jan 2026

10/10 Excellent

Dmitriy

Stayed 2 nights in Nov 2025

10/10 Excellent

tai

Stayed 1 night in Jan 2026

6/10 Okay

Brijesh, WINFIELD

Liked: Cleanliness, amenities, property conditions & facilities
Ridiculously expensive services Example - Breakfast per person at $30 … !!! Room and staff very good
Stayed 1 night in Jan 2026

6/10 Okay

Jitendra, Lubbock

Disliked: Amenities, property conditions & facilities
Rooms are old , TV had poor reception. Service is mediocre—trying to obtain a bottle of water seemed difficult and embarrassing Breakfast should not be optional and included for all.
Stayed 1 night in Jan 2026

10/10 Excellent

Akihiko

Stayed 2 nights in Dec 2025

8/10 Good

Matt., Campbellfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complex built on a lake on concrete columns however it is not a new complex and bit outdated, if you are looking for a modern new hotel, this is not for you. Our room and bathroom was a good size with a large balcony which had a table and 2 chairs. Staff were very nice and friendly, we found in Vietnam people are very friendly and kind, we haven’t had a bad experience during our 3 weeks trip last year and 2 weeks into our almost 3 weeks trip.
Stayed 6 nights in Dec 2025

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Vivian

Stayed 4 nights in Dec 2025

10/10 Excellent

rinku

Very good
Stayed 4 nights in Dec 2025

10/10 Excellent

Kristie H

Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at InterContinental Hanoi Westlake was excellent. The location is peaceful and perfect for a relaxing trip, with beautiful lake views and easy access to nearby cafes and walking areas. The staff were consistently warm, attentive, and professional. Room was spacious, clean, and very comfortable throughout my stay. Breakfast was great overall with plenty of variety, though I wish there were more halal options available. Aside from that, everything was perfect, and I would definitely stay here again on my next trip to Hanoi.
Stayed 2 nights in Nov 2025

10/10 Excellent

mohammed

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋
Stayed 4 nights in Nov 2025

10/10 Excellent

Jason, Tucson

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly staff, clean rooms, and nice restaurants. Will stay again next time in Hanoi.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

2/10 Terrible

Anand

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking was cancelled And yet I see that the hotel has taken the entire payment from me This is unfair and wrong
Stayed 4 nights in Oct 2025

10/10 Excellent

Barb

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.
Stayed 7 nights in Oct 2025

10/10 Excellent

Sanjeevaiah Gowri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very accommodative staff!
Stayed 3 nights in Sep 2025

2/10 Terrible

tejay

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel not maintained poor kept
Stayed 2 nights in Oct 2025

4/10 Poor

tejay

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The lake view are bad , nothing much to do for kids , service is so bad ,
Stayed 3 nights in Sep 2025

10/10 Excellent

Colin, Newtownabbey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location overlooking the west lake of Hanoi. Nice food. Great staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Amit

Stayed 1 night in Sep 2025

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