InterContinental Hanoi Westlake by IHG

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Property preview
Property grounds
Lobby
3 bars/lounges, swim-up bar, poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
5 Tu Hoa, Tay Ho Ward, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Place, Hoan Kiem Lake
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

Classic Room, 2 Twin Beds, Lake View

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 2 Twin Beds, City View, Overwater

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Classic Room (Upgraded)

  • 463 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 Twin Bed

Junior Suite, 1 King Bed, City View

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(8 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 2 Twin Beds, Lake View, Overwater

8.8 out of 10
Excellent
(6 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Suite, 1 Twin Bed, Overwater (Residence)

  • 1389 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Twin Bed

Presidential Suite, Multiple Beds, Lake View

  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(12 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)
  • 926 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Twin Bed

Suite, 3 Bedrooms, Overwater (Residence)

  • 1851 sq ft
  • 3 bedrooms
  • Partial lake view
  • Sleeps 6
  • 1 Twin Bed

Classic Room

8.0 out of 10
Very good
(6 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 1 King Bed, City View, Overwater

8.6 out of 10
Excellent
(9 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Accessible, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, Lake View (Club)

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, 1 King Bed, Lake View

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Lake View, Overwater

9.8 out of 10
Exceptional
(6 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Hanoi

Located in Tay Ho within a 5-minute walk of West Lake, InterContinental Hanoi Westlake by IHG is within a few miles (5 km) of other popular sights like Ho Chi Minh Mausoleum. This 5-star hotel has 318 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Ho Chi Minh Mausoleum - 3 min drive - 1.6 miles
  • Dong Xuan Market - 3 min drive - 1.9 miles
  • Hanoi Old Town Night Market - 4 min drive - 2.3 miles
  • Hoan Kiem Lake - 5 min drive - 2.6 miles

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Ga Co Loa Station - 16 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪The Oven D'Or - ‬8 min walk
  • ‪Cafe Du Lac - ‬4 min walk
  • ‪Pizza 4P's Âu Cơ - ‬3 min walk
  • ‪Sunset Bar - ‬5 min walk
  • ‪Sheraton Club Lounge - ‬7 min walk

About this property

InterContinental Hanoi Westlake by IHG

Luxury hotel with 3 restaurants and a full-service spa
InterContinental Hanoi Westlake by IHG features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for USD 88 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
Guests can enjoy LCD TVs and stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries, and Select Comfort beds with pillow menus ensure a restful night. Balconies, minibars, and coffee makers are other standard amenities.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The onsite spa has couples treatment room(s). Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 45.36 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

Frequently asked questions

Is free cancellation available at InterContinental Hanoi Westlake by IHG?

InterContinental Hanoi Westlake by IHG provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at InterContinental Hanoi Westlake by IHG?

As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at InterContinental Hanoi Westlake by IHG on Nov 14, 2025 start from $153.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to InterContinental Hanoi Westlake by IHG?

This hotel is situated in Tay Ho, just steps from West Lake. You'll also find Hoan Kiem Lake and Ho Chi Minh Mausoleum within a short drive.

Will I be able to park at InterContinental Hanoi Westlake by IHG?

Yes, self parking is offered for free at the hotel.

Is a spa located at InterContinental Hanoi Westlake by IHG?

There is a full-service spa available for guests to enjoy and services include couples treatments and massages.

Does InterContinental Hanoi Westlake by IHG feature a casino on the premises?

No, InterContinental Hanoi Westlake by IHG doesn't have a casino.

Is there an indoor pool at InterContinental Hanoi Westlake by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is InterContinental Hanoi Westlake by IHG a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Does InterContinental Hanoi Westlake by IHG have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does InterContinental Hanoi Westlake by IHG have a restaurant with a breakfast menu?

Yes, InterContinental Hanoi Westlake by IHG has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does InterContinental Hanoi Westlake by IHG allow pets to stay for free?

No, pets aren't allowed at InterContinental Hanoi Westlake by IHG.

Does InterContinental Hanoi Westlake by IHG have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from InterContinental Hanoi Westlake by IHG?

The closest major airport to InterContinental Hanoi Westlake by IHG is Noi Bai Intl. Airport (HAN), which is 13.6 mi away (29 minutes by car).

Are there rooms with balconies at InterContinental Hanoi Westlake by IHG?

Yes, every guestroom at InterContinental Hanoi Westlake by IHG comes with a balcony with some featuring lake or pool views.

Does InterContinental Hanoi Westlake by IHG have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at InterContinental Hanoi Westlake by IHG.

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1007 reviews
Rating 8 - Good. 268 out of 1007 reviews
Rating 6 - Okay. 59 out of 1007 reviews
Rating 4 - Poor. 27 out of 1007 reviews
Rating 2 - Terrible. 23 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Stayed 1 night in Jul 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Friendly and patient staff members. Great experience.
Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Loved everything about it
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Stayed 1 night in Jul 2025

10/10 Excellent

Gary, Cambuslang

Traveled with family
Liked: Cleanliness
Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jin Ju

Stayed 10 nights in Jun 2025

10/10 Excellent

John Paul

Stayed 1 night in Jun 2025

10/10 Excellent

Sol

Stayed 2 nights in May 2025

10/10 Excellent

Lynn Yi

Liked: Cleanliness, amenities, property conditions & facilities
alls good
Stayed 3 nights in May 2025

10/10 Excellent

Agnes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel !

Great service and clean hotel .. it was spacious and the bed comfortable as well.
Stayed 2 nights in May 2025

8/10 Good

SOO HYUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet room staff was nice & kind
Stayed 3 nights in Jan 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!
Stayed 1 night in May 2025

10/10 Excellent

Shahinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel design

Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel. We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam
Stayed 2 nights in May 2025

10/10 Excellent

Melinda Jill, Kagoshima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.
Stayed 3 nights in May 2025

10/10 Excellent

Rollins

Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing service in an amazing location! We'd managed to accidentally double book, but the staff offered to refund one, even though they didn't have to! Breakfast was exceptional, massive choice and quality. We also dined in their Saigon restaurant, which is well worth a visit. Take mozzy spray, the lake does attract these unfortunately - the hotel does have plug-in repellents and flyscreens on the patio doors, but the odd one will still get in. The views and room are worth the risk, so don't let this put you off!
Stayed 3 nights in Apr 2025

10/10 Excellent

Samantha

Would recommend - great base for exploring Hanoi

We really enjoyed our stay at the Intercontinental West Lake during our time in Hanoi. It was the perfect base for travelling with our toddler - after a busy day exploring the city it was nice to return to the peace and tranquility. The hotel was really accommodating and service was great. They even surprised my husband with a cake as an early birthday present which was a very thoughtful gesture.
Stayed 4 nights in Apr 2025

10/10 Excellent

ANDRES, NAUCALPAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.
Stayed 5 nights in Apr 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

8/10 Good

inara, london

Liked: Cleanliness, staff & service, property conditions & facilities
Reception must provide all offers available when guest check in, specially make sure what billing are correct
Stayed 6 nights in Apr 2025

10/10 Excellent

Tineka

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

ABDUL

Stayed 3 nights in Dec 2024

2/10 Terrible

Jezreel

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

kai chun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at this hotel for 5 nights. Top notch breakfast, ambience and professional staff. definitely recommend it.
Stayed 5 nights in Apr 2025

4/10 Poor

Jocelyn, Phoenix

Disliked: Property conditions & facilities
Won't stay there again. Doesn't deserve the Intercontinental name
Stayed 2 nights in Jan 2025