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Icon 36 Hotel

3.0 out of 5.0

Recent guest reviews

We were shoved up into room 802, desperate for any room at all given that our overnight Ha Long Bay cruise had been cancelled. This is NOT the place to stay in Hanoi. Our room had stains and marks on just about every surface, a rusted fridge and hairs and dirt EVERYWHERE. (Except the bathroom, which was ok.) Except the bathroom, which was ok. And to be fair, the other room, 403, which my girlfriend’s uncle was going to stay in, was about right for £20-ish but not ours. We left after booking another hotel but were asked to pay for both as we had checked in and had spent nearly an hour trying to book elsewhere. Apparently, otherwise the receptionist would have to cover it herself. Not sure whether it was a lie or not but compromised after speaking to the manager and paid for the ok room, not the foul one we were put in on the top floor. Fully expect them to rent them both out tonight. Please do not book to stay here, it’s a dreadful hotel, even at the relatively low prices they’re charging: rooms should at least be cleaned!

Did not stay overnight at this hotel but stored our bags and changed before and after train trip. Good breakfast and convenient for quick change and shower. Hope the rooms for overnight are much better and larger but ours was good for the purpose. On return from the train the night staff are fast asleep in the lobby and took some waking up.

I have stayed at Cua Dong Icon 36 on multiple occasions and the price is always the lowest for the Old Quarter area. The rooms are a reasonable size but quite dated and temperamental...lights not working...TV remote batteries water good for 5 minutes. Lobby can have a sewage aroma at times. Breakfast is actually okay for the price and quite popular as was evidenced by the portly looking rodent nonchalantly strolling past the food service area. Staff are friendly and helpful and for the price (USD mid-twenties) it is almost right.

We were disappointed to return to this budget hotel on the quieter Western edge of Old Town and find that it’s no longer as warmly welcoming as on three previous visits. Competition is fierce in Hanoi’s US$30 per night market segment; sometimes it seems like hundreds of nearly identical places are engaged in a race to the bottom. Anyway, there are now several Icon 36s – three in Hanoi, one in Saigon, and one in Sapa. Seasoned staff from the original branch on Cua Dong have been reassigned to the new places, and the formerly prompt attention to details like burnt out light bulbs, loudly malfunctioning air cons, or an erratic hot water supply is missing. The new Icon 36 business model puts more emphasis on hosting small tour groups than on welcoming individual travelers. Interaction between guests and many of the staff has become unnecessarily surly. Breakfast is included in the Icon 36 room charge and used to be way above average. Now, however, It seems that kitchen staff are under orders to feed more with less. Taking all this into consideration, we have dropped our overall rating from 4+ to 3. (A final note: Many of the least favorable reviews posted below mix up the Icon 36 on Cua Dong with its new sister, Icon 36 - Hang Bong.)

This was our worst experience in 10 similar range hotel in Vietnam. Although this is a budget hotel, there is no justification for such poor management and uncleanness. We booked them thrusting the numerous favorable pictures and reviews. From the onset, the hotel reception desk area you see in the picture was inexplicably dusty. The picture posted by management are likely dating back a few years or from a different hotel...because they have 3 under the same name Icon 36 . The 2 hotels we saw correspond to the photos and positive reviews but they seem to are from a time past. Since the time these photos were taken, it seems they have been very poorly maintained : dirty with damage appliances. When we arrived, the manager announced that our room (one of the ones you see advertised in the photos) was not available due to electrical problems. She offered to "upgrade" us to, she insisted, a much "nicer", "better" room in their sister hotel Icon 36, a few minutes away. Tired from a night train, we followed reluctantly to this other hotel. The room offered was on the contrary highly inferior to what we had booked, or to any 3 or 2 stars you could have in Vietnam. Water stains on the walls and ceiling, disgusting stains in the toilet bowl, black mold all over the shower and sink, grayish towels, chipped furniture, peeling wall paint, naked lightbulb and dust accumulated on the floor along the walls in the room and hallways. The attendant showing us the room kept repeating, unconvinced, how we were lucky and how nice the room was. We could not run out of there fast enough! When we announced at the desk that we would rather find another hotel, the manager tried also to forcefully convince us with shifting eyes on how good the room was. When she finally understood we would not take the room, she called the sister hotel where we first showed up. After a suspicious conversation in Vietnamese, suddenly the room was available and the electrical problem that was going to take 2 days to repair had been solved... She would happily have us accompanied back to the promised hotel and room. As my boyfriend had immediately booked another of the numerous wonderful hotels in the area on his phone , during the endless discussion, we decided against any further contact with this hotel. AND although we had clearly stated upon leaving that we were cancelling our reservation, due to the room booked being unavailable, we found a month later that they had CHARGED US the room we never occupied. Fellow travellers beware! Life and vacation is too short, Vietnam is too wonderful to risk business with this hotel.

We had already checked out of one hotel after one night due to a damp and mould infestation. We chose this hotel due to its stars and reviews on This place is nothing like the reviews or pictures. I appreciate the price is low however I have stayed in many places over the world which range in price and this is still the worst. The pictures must be a different hotel or the one room they may have done up-the bathroom is full of mould and floods every time you have even the quickest shower. There are dirty sticky marks all over the walls, light switches, curtains and blinds. The fridge and air con make such a noise as though they are about to blow up through the night. We couldn’t even open the wardrobe to use the safe or put clothes away. The breakfast is vile and cold even at 7am! The staff are rude and too busy playing games on their phones to even realise you’re there needing assistance. And watch while they calculate your card fee which in 2018 is a joke anyway but they tried to put it on twice for me. I would never recommend anyone to stay here ever. Avoid at all costs.

Decent Sized rooms and centrally located. We stayed for a total of three days. 1 Night before our Halong Cruise and 2 after the cruise. Option of Two or one queensized beds, on our second leg of the stay though, we couldn't get the queen-sized bed. But was New Year's eve and all. bathroom had running hotwater, but the pressure was very less. All days of stay we got 2 bottles of complimentary water bottles. Room had a minibar stocked with beer, coke and fanta which are chargeable. Breakfast: Breakfast was basic, some fresh fruits, coffee and loaves of bread, you can ask for eggs to be made as you like. Wifi: There was basic Wifi connectivity. When I Tried to sync some photos to google though, The speed was terribly low and showed 7 hours for 300+photos. for basic email and Facebook, the speed was okay. All in all, it was a decent stay in the middle of the shopping district for the price-point.

The room was extremely loud - hotel is locat d on a busy street and across from a bar/night club- and also not so clean . Staff is appathetic and unprofessional particularly the receptionist - she took photos of our passports on her personal cell phone??? You can find nicer hotel around Hanoi for the same price. Take your time and keep looking!

Please avoid. Sleep in a $5 dorm if you need to, it will be more confortable I don’t know where to begin, but this hotel is the worst i’ve stayed at in my life. Compelled me to sign up to Trip advisor and write a review. In no order: - upon arriving to hotel, told me they “upgraded” me to their other hote location on hang bong - i can see on map new location is in high traffic area and mich further from old quarter. Hotel attendant lies to me with a straight face saying it’s not farther - after a cab ride (last thing i wanted after a few days hiking in Sapa), arrive to their other location - am given a room 2nd floor on the street, extremely noisy - ask to change, am given a minuscule room with no window. I take it because afraid i wont sleep in other room - new room has so many issues: stained sheets and towels, flying bugs in shower, bugs crawling on the floor, mud on floor, see through bathroom door - no attempt whatsoever to compensate me for any of this - i didnt even bother trying the breakfast as i would most certainly have gotten sick

Hotel is located in the town .Easy and convenient to find for foods. 15 minutes walk to the night market .Easy to look for food , clothing and sundry goods .Staff are very friendly and helpful . Hotel rate is reasonable and worth to stay .

19 Cua Dong Str. Hanoi

Hotel highlights

  • Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in Hoan Kiem, Icon 36 Hotel is a leisurely stroll from popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 35-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. Located centrally in Hanoi, it's also close to Ho Chi Minh Mausoleum and Temple of Literature.


Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:30 AM. Enjoy a leisurely bite to eat at Dong Thanh Restaurant, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Icon 36 Hotel's 35 rooms are recently renovated and provide refrigerators, minibars, and electric kettles. Guests can expect 32-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, slippers, and bidets. Other standard amenities include free local calls, free bottled water, and desks.

Property features

Icon 36 Hotel features free WiFi in public areas, a computer station, and express check-in. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 440000 per vehicle one way, as well as limo/town car service. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-out, free newspapers, and a porter/bellhop.

Room options

Deluxe Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 3

Family Room

Full 2 | Sleeps 3


Full 1 | Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

92.0% of guests recommend this hotel

Total of 445 reviews