Icon 36 Hotel3.0 out of 5.0
Recent guest reviews
Customer service The receptionist service is good and friendly who can speak and understand English. Breakfast The breakfast is decent with basic western (e.g. bread, butter, cereal, bacon etc) and asian mix (e.g. porridge, fried rice etc) Room The room is unlike what is shown on the photo. The actual condition is older. The room reek of cigarette smell which I have no idea where was it from.
We did not stay at this hotel for a night, it was only used for 2 short stays whilst we were in transit to and from Sapa. The hotel has small rooms and they are average in decor. The rooms were clean and the staff were friendly, however they have very limited English. If you were to stay for a length of time, I would not recommend this hotel as I felt it was only suitable for an overnight stay or as a transition hotel. Breakfast was interesting, it is cooked as you order and the staff who work on the front desk are also the cooks. The breakfast was ok, but not much choice from the menu.
I stayed one night during my business trip to Hanoi, and I had very bad experience on its service. Upon arrival at 7pm, I asked for my clothes to be ironed, and I was responded that I could only get my clothes ironed by noon the next day - they have no such simple service! On check out, the invoice was wrong - with different name on it - who is the booker for my room. When asked to have it adjusted - I get the answer that this is atheist system and not able to change!!! After get my challenge, the receptionist was then made some phone call and have that simple stuff fixed for me. I cannot imagine myself can revisit the hotel in future!
Icon 36 hotel - hang bong St Booked this hotel as it was walking distance to the train station. A little disappointing though. We were upgraded from the room we booked but what we got was underwhelming and pokey so I'd hate to see the first room. - Safe was broken, control panel hanging off door stains and holes in the sheets - Mouldy skirting board - Lumpy pillows - Poor shower - Holes in the bathroom ceiling and ceiling panels dislodged. - Reception staff spoke minimal English Would not stay here again. The last Hanoi hotel we stayed in (Hanoi Guest House on Ma May St only two days ago ran rings around this place for the same price.
Hotel room was spacious enough with all the amenities one would need. Wifi worked well and even the breakfast was better than expected. Only complaint is it's quite noisy from other guests but the hotel can't do much about that.
The rooms were huge in size. For the most part they were clean. The only down side was there was no shower head so wed'd to hold the lead from the bath over us to have a shower. The bathroom was very mouldy aswell. Breakfast was included however it was crap! We instead went across the road to the supermarket and got coffee and food which was super cheap! Also we booked a room with a balcony but didn't get a balcony. Our friends who were in other rooms said their rooms smelled of mould and they had no hot water. The location was great though!!!
This is a small mid-range hotel nestled in the middle of "old Hanoi". The rooms and bathrooms are clean and well maintained. The overnight laundry service was nice if you are traveling light. My only nit is that the bed are really HARD.
The Icon 36 Hotel on Cua Dong Street is a clean and efficient two star hotel on the quieter side of Hanoi’s Old Quarter. It’s a cut considerably above most other hotels in its class (٭٭). The breakfast buffet is extensive and nicely presented, rooms are comfortable and bathrooms ample, with glass shower enclosures. The wi-fi signal is strong and every room has a small desk. For all this, the price is right, so we keep coming back; three times in the last four years. (It would have been 4/4, but we waited to long to attempt a booking in 2015. Don’t make the same mistake.)
I stay this Hotel for many times and I remember the most Mr. Hien who is the Manager of the Icon 36 Hotel. I forgot my wallet and Hien was so kind to managed send it to the airport for me . The breakfast is normal but I can order the cook for the food that suit my taste. It is convenient to go around the old quater from the hotel especially Hoan Kiem lake which is the heart of Hanoi. I had very good time there and want to come back next year to stay with my family. Thanks to all of friends in Icon36 for my good time there
Was on a mission trip to Hanoi and the hostel thtvwe were scheduled to stay at was a nightmare. So, I had to act quick and began searching. I stumbled upon the icon 36 hotel. After some negotiations, we came to an agreement on 15 rooms. So glad we did. The hotel is surrounded by everything you are going to need in Hanoi. Obviously, there are different room styles. Being the leader, I had th balcony room which was awesome. I have to say the the entire staff was very graceful with us. Being Americans, sometimes we are needy. They did a fantastic job at catering to our every need. After we changed hotels, we were regrettting it. I highly recommend this place. Also, the breakfast was great. Here is the best tip of all, be generous to the bellboy and staff. That will make them even more willing to go above and beyond to help you any way they can.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 430 reviews