Hotel de l'Opera Hanoi, MGallery by Sofitel5.0 out of 5.0
Recent guest reviews
I've stayed a few MGallery properties and my experiences have been flawless. I've come to expect a very high standard. I found that this property is trailing behind. The design is different, with most of the rooms centred around an atrium which was quite nice. The atrium provides a wonderful setting for breakfast or a glass of wine in the evening. They do have some major challenges with the glass ceiling as it is leaking. The hotel corridors are quite dark from the wall coverings to the carpet and challenges again with a leaking roof on the 8th floor. The rooms however, are quite comfortable with crisp white linens, feather duvets and pillows. The feather bed topper is a very nice touch and you won't want to get out of bed in the morning. The towels were superb, light fluffy and extremely soft. The breakfast spread wasn't as great as I've experienced at other MGallery properties. The elements are there but, certainly not as refined. The bell staff were quite rude and not hospitable. In one particular instance, My partner had asked for a taxi, the bellman Quan, pointed outside and said they are outside versus being escorted as you would not what you expect from a 5 star property. His tone of voice and language was not indicative of this property or hospitality. Only after speaking with management did his behaviour change, marginally. It's a shame, as the bell staff are the first and last impression you have at a property. Management did follow up on recovery but, didn't follow through completely. People make mistakes and have bad days but, it is up to management to follow up and follow through to keep guests coming back. Overall, the rest of the staff from F&B, Lan Supervisor to Housekeeping certainly lived up to what I've come to expect and experience from a MGallery property. They were friendly and thoughtful. I don't know if I would come back to this property.
Modest entrance and lobby. Once you step into the room, the burlesque feeling starts to kick in. Rich color scheme, grand bed, shiny tiles, the artist mirror all added up to the glamour. Like it or not you will feel like it is your showtime!! Excellent location too.
My wife and stayed in this hotel, August 2017. This is a beautiful hotel, lovely and comfortable rooms and lovely staff. From the moment we came in we were made so welcome by everyone. There is a bar downstairs, where there were 2 for 1 cocktails nightly and reasonably priced. We had a lovely breakfast on the courtyard which is spectacular. The hotel is close to the old french quarter and within walking distance to Museums, Lake (surrounding roads closed at weekends), and amenities. What a beaut time we had in Hanoi. Many thanks
Booking the junior suite at Hotel De L'opera Hanoi was the best decision for Hanoi. The suite packages comes with a sumptuous delicious breakfast buffet mix of Asian and Western. In the evenings, we enjoyed complimentary cocktail hour in the lobby bar. The room even comes with a Pillow menu. Couldn't ask for better service and ambience for a romantic holiday. We will definitely be back again - Thanks Hotel de l'opera Hanoi!
Room was clean and tidy but somewhat dated and a little thread bare, room layout was strange with the bathroom separated from the bedroom by a curtain. Breakfast was included and was of a high quality. bar and restaurant was on the expensive side in my opinion but food was good. Not sure I would stay here again I would probably look for somewhere else
The staffs at the reception are very kind and friendly. When i arrived at the hotel from the airport, they made me feel home. Thank you. The room has a city view with the balcony and a beautiful bathroom. The bed is quite high as other M Gallery hotels, so be careful if you have kids. Breakfast is great. You can order one a large carte menu and enjoy buffet. One day a baker came to my table and gave us freshly baked muffins and they were so good!
Stayed here for a night on a business trip. After a Long flight , the quick check in n the comfy room n bed were welcome sights Had dinner at the restaurant the same night but the salmon steaks could be better cooked. First it was too over cooked n next was the coldness of the inner meat when requested for a change n which was heated up after requested. Service staff was solo n thus affected service but the solo waitress was very polite n service oriented.
This hotel is one of the most unique I have ever stayed at. Every single room was different and was furnished with what looked like french antiques. Even the sink basin in the bathroom was a piece of furniture that had been converted. The beds were very soft and luxurious. The rooms were nicely appointed and stylish. The only negative was the size- they rooms were very small and the bathrooms only had a shower- no tub. The location was excellent as we could walk anywhere we wanted to go within minutes. We also took an Uber several times and the most we paid was $1 which was crazy cheap. I would definitely stay here again for the location and the comfort of the beds.
Very big and comfortable room. Friendly staffs. Delicious breakfast with lots of choices. Located right in the City center. Very high price. The funniest thing is the bed is ridiculously high which makes the ceiling looks low!
Having stayed at the sister hotel in HCMC, I expected something of a similar caliber. It was disappointing. The good : A. The Location. B. They are pretty good recognizing ACCOR club members. C. Staff is friendly and eager to help D. Super fast wifi E. Abundance of free water available in the room. Space for improvement (mostly physical) The hotel clearly needs a lot of TLC. A fresh pair of eyes in housekeeping and engineering. You can't help but get an IKKY feeling in the dimly lit dark spaces. I was upgraded one room category, so the room was spacious with a view into the inner courtyard. The windows do not close properly, so the noise from the water fountain, bouncing off the walls, was exceptionally loud. The entry vestibule is painted dark maroon. The walls have taken a fair amount of beating, so each and every ding and scratch was visible. The bathroom spacious, but not thoroughly clean. The amenities are nice and places generously in the room. They have a green room program, so they won't change the towels unless left on the floor (I'm guessing). That said, there is nowhere adequate to leave the towels to dry. So they're left there wet. The hair dryer in the room looked like somebody spilled their cereal on it. The carpet at the foot of the bed looked like it had not been cleaned since it was placed here in the 80s. There was no way to control the AC temperature in the room. It was either on (cold) or off. The hallways are not air conditioned, dark, humid and musty. By the time you leave your room and make it to the elevator, which is also not air conditioned, you need another shower. The lobby, bar and restaurant are also badly/not air conditioned, with fans in use in the restaurant. Breakfast quality was average. The coffee was undrinkable. The gym is small and functional. You still have to sign in giving all your data before you go in. Not sure why. Water, bananas and towels are available.
- Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Hoan Kiem, Hotel de l'Opera Hanoi, MGallery by Sofitel is a leisurely stroll from popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 5-star hotel welcomes guests with 107 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Hanoi and also close to Temple of Literature and Ho Chi Minh Mausoleum.
Enjoy dining at one of 2 onsite restaurants including Cafe Lautrec, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9 AM.
All of Hotel de l'Opera Hanoi, MGallery by Sofitel's 107 air-conditioned rooms provide minibars, coffee makers, and free bottled water. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and designer toiletries, and beds sport pillow menus. Other standard amenities include laptop-compatible safes, phones, and desks.
At Hotel de l'Opera Hanoi, MGallery by Sofitel, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for VND 1400000 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 3 meeting rooms, and conference space.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1419 reviews