Hotel de l'Opera Hanoi, MGallery by Sofitel5.0 out of 5.0
Recent guest reviews
Having worked in hospitality and tourism for quite a while, I am always hyper aware of the workings in any hotel I visit. I personally work as a customer service agent for a hotel and have been blown away by the stunning service and facilities at L’opera; this is how accomodation should be! From the amazing staff to the luxurious furnishings this hotel is a must visit when coming to Hanoi. I found the facilities to be clean, well attended and beautifully set out. One special feature was the silent film played in the central atrium at night, creating fantastic ambiance for light dining and drinking. The location of this hotel is impeccable, only a short walk from incredible shopping and dining districts and ten minutes away from the old town. This was my fifth hotel in twelve days traveling throughout vietnam, and the breakfast and coffee were the best I’ve found yet! I cannot fault this hotel and cannot wait for my next stay at L’opera Hanoi.
This hotel is in the perfect location for sightseeing in Hanoi, the old town and many attractions are all walkable. The rooms are luxurious and the bed was so comfortable. Breakfast was good and the staff friendly. We'll certainly use this hotel again if back in Hanoi
We stayed at the hotel de l’opera on a 4 day trip to Hanoi. The hotel staff are very friendly and obliging. The rooms are very comfortable and clean. The hotel has a great location easy walking distance to many shops , restaurants and cafe/bars.
There is so much that this hotel has going for it. Great location, friendly staff, great variety of choice for breakfast. However we came away after two nights here wishing we had booked elsewhere. Though the room is clean and the bed comfortable the rooms on the lower floors are quite dark, not helped by the dark colours used in decorating in the slightly gaudy, over the top way, that they have been designed. There was also a lingering musty smell both in the corridor and the bedroom on our first night similar to how other reviews have described. To cap it all however, tonight there is someone booked into the room next door. Our room and theirs has an interconnecting door which has absolutely no sound proofing. We have listened to their general chat, a FaceTime conversation over the phone and them eating food delivered by room service. They are not being especially noisy and we can still hear them clearly. So, great to book these rooms if you want to keep track on your children but unacceptable otherwise.
This was my second stay in Hanoi and the first time by the lake which is a little more high-end than the old quarter that I am used to. It's an easy walk to the St. Joseph's for shopping and people- watching and the convenience of the lovely lake district is perfect on a cool night( yes they happen!). My room was large and comfortable with a king size bed and nice linens. The service was excellent and there were no problems with the basics. It's a lovely older building so if you want "new" and "modern" this might not be your choice but I prefer the colonial charms of the architecture. The breakfast delicious and had all of the options that you expect from a hotel at this price point. I also enjoyed a very good lunch of Vietnamese cuisine. I took advantage of the pool on a hot day and really enjoyed it. It's not large but it was never crowded and the lounge area was comfortable.
Three night stay. We had to change rooms after 2 nights as there was a water leak outside our first room which caused a moldy and musty smell. Carpet in hallway was stained and there was a yellow placard to mark the wet area outside of our room. The first room faced the street and the first a.m. we were woken by chanting out side. This room also has very poor internet service. After a few complaints we were given a small modem for our room which definitely helped. The second room was more spacious. A curtain separated the bedroom from the bath which was not the best for privacy for bed or bath area. The second room faced the courtyard and was much quieter. Breakfast was buffet style with the choice to order off of the menu. It was just ok. The staff was excellent. The concierge helped us with restaurant decisions as well as securing tickets to a show at the opera house. Front desk service was also excellent. Would not choose to stay here again given the room situation and the slightly less than average breakfast.
The is 5 stars hotel located in a nice area within walking distance to the lake and old. Quarters. If you're staying over the weekends, it's nice because they close the roads by the lakeside but the hotel is not affected as it is at the fringe. I got a suite room which was nice, large and clean. It was also quiet which is important for me. Breakfast is average but you can actually order from the menu which has a large selection of both western and Asian breakfast. The buffet is itself quite limited though. So why did I not rate it 5 stars? Main reason is that their attention to details is lacking and I find many tell-tale signs during my stay. For example, they forgot to replace my bathroom towel after my first night. So I had to use the spare one on the second day and they did not change it when they did the turn down service. I called the reception to ask for a spare towel and they gave a bathrobe. At breakfast, my cutlery was missing a fork and I had to help myself to it. I ordered a ice latte during eat and they did not provide sugar or straw until I ask for it. So it's all the small stuff.. Stuff which is not a big issue but for a 5 star hotel, you need to be really attentive to small details. I guess they are unable to hire very good staff here. Most of them are OK and friendly but not the best. Unlike the metropole next door where the service is really top notch. Good try though.
The overall quality of the hotel staff is remarkable. We stayed for 3 nights and received cheerful, friendly service from everyone we dealt with. Of special note was Anh Nguyen who went the extra mile several times and has a great command of idiomatic Australian English. When a hotel presents itself as 5 star it should walk the walk as well as tick all the boxes. While it may meet all the 5 star criteria regarding services and amenities it does not achieve this in execution in several areas. Water leaks, musty smells, stained carpets should not be allowed to persist. The quality of western food preparation and presentation does not meet the 5 star standard of its sister hotel, the Metropole, just around the corner.
First trip to Hanoi. Hotel right at edge of old town, fantastic location and short stroll to lake, worth walking around. One of the best beds I had in hotels. Rooms very quiet as they face courtyard. There was some noise coming through an interconnecting door. Bathroom great also. Service and helpfulness of staff just brilliant, really went out of their way to assist my need for fast internet so I could attend online meetings. Breakfast was ok, perhaps a bit of a lowdown for a 5 star property. Bakery items just did not taste fresh and range was sub-optimal. But would return again in a heartbeat for all the other great positives, including location.
This hotel was very good in a good location .our suite was large and breakfast was good. We were very close to the lake and the area had plenty of restaurants for dinner. we took advantage of the hotels e class mercedes to transfer to the airport
- Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Hoan Kiem, Hotel de l'Opera Hanoi, MGallery by Sofitel is a leisurely stroll from popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 5-star hotel welcomes guests with 107 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Hanoi and also close to Temple of Literature and Ho Chi Minh Mausoleum.
Enjoy dining at one of 2 onsite restaurants including Cafe Lautrec, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9 AM.
All of Hotel de l'Opera Hanoi, MGallery by Sofitel's 107 air-conditioned rooms provide minibars, coffee makers, and free bottled water. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and designer toiletries, and beds sport pillow menus. Other standard amenities include laptop-compatible safes, phones, and desks.
At Hotel de l'Opera Hanoi, MGallery by Sofitel, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for VND 1400000 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 3 meeting rooms, and conference space.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1478 reviews