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Hotel de l'Opera Hanoi, MGallery by Sofitel

5.0 out of 5.0

Recent guest reviews

What a delightful experience! From genuinely friendly staff and comfortable ambience to delicious dining and convenient location...surely the place to stay in bustling Hanoi. We have no hesitation in recommending this large, well appointed hotel. (Don't miss the cinema, it's quite an experience!)

This is welcoming hotel close to the centre of Hanoi Rooms (suites) were excellent. Large and lovey facilities. Very quiet considering the noise of this very busy city. Food very good. Good for gluten-free Staff all friendly and helpful Short walk to the lake

This hotel is located in a very posh neighborhood in Hanoi. It's a 5 star hotel with an excellent breakfast. We stayed in two King Suites to accommodate our family. The rooms were spacious with amazing decorations and great amenities. However, the suites were a little dinged up. Wallpaper was peeling, walls were dented, and it just didn't seem polished. I expected more since we had rented two King Suites. As part of getting a suite, you are also allowed to order a cocktail and get a tapas plate after 5pm. The tapas plate was skimpy on food and the restaurant staff didn't understand how to accommodate for dietary restrictions such as vegetarian. I'm saying these things about the hotel so that it will work on these areas rather than to deter someone from staying there. It's a great location.

This is now a Sofitel hotel part of the Accor chain, so its high end for Hanoi. It has a very French flair and the rooms have very flamboyant decor, so its a fun place to stay - not like the typical hotel room! The rooms are spacious with all the amenities, although the hallway is a bit dark, and the wallpaper seemed to be peeling at the seams away from the walls on our 8th floor- which took away slightly from the luxe feel. But the rooms were spotlessly clean. The atrium area is a nice place for sitting and relaxing, and the small bar area off the lobby serves drinks at a reasonable price. The hotel service was excellent here. The restaurant food was okay (breakfast food was not really on par with the class of the restaurant, and the service was very disorganized), but it was good enough. We much preferred our meal down the street at the Club Opera restaurant a few doors down, which the front desk recommended - their food was among the best we had in Vietnam, and the service was excellent and value good. Our travel agent arranged for a very late check out for us on our last day (as we were headed on the night train to Sapa) so that was really appreciated! The bed was comfortable, the amenities top notch, and the location was great - walking distance to many shopping areas, the old town, the big lake (Sword lake??) and the opera house and a number of high end stores, like Prada and Louboutin, down the street. Would consider staying here again if visiting Hanoi, if only because of the Accor loyalty program.

We had a brilliant stay. After 3 nights trekking through Sapa and staying in home stays and sleeper buses we were ready for luxury (at a semi-affordable price). This hotel gave us that and more! Comfy California king sized beds, the pillows were the best, room service, washed/pressed laundry, a cute courtyard! The only thing that irks me (and this is all over Vietnam, not just here) is the allowable smoking in so many areas of the hotel. I find it gross and it’s hard for non-smokers to catch a break sometimes. For 5 stars I would expect some non-smoking areas outside to be made available.

I happened to stay for my first time in Hanoi after I got good reviews for this hotel. The hotel smelled very nice. The staff was very courteous and accommodating. Our cruise to Halong Bay was cancelled due to inclement weather and the hotel was able to accommodate another sat right the way. The room is clean with modern accommodations. The buffet restaurant Cafe Lautrec inside the hotel was excellent. You can get items setting out on the tables for self services and also order from menu for no additional charges. The food is exceptionally good for the price. I would pay a lot more for the meal. Our waiter Đuc was so attentive and the service from him was excellent. We also ordered egg coffee from another cafe inside this hotel and it was most delicious. I would return and stay at this hotel and eat food at cafe Lautrec everyday. Highly recommended!!!

Hotel is conveniently located. Staffs are friendly and very welcoming. It's an older hotel but very well maintained and rooms are comfortable and clean. Breakfast is excellent with mixture of Western and Asian dishes. Definitely will return next visit to Hanoi.

We enjoyed the hotel very much! The location is perfect - with walking distance of most activities and shopping. Service was first class from the moment we arrived. We had a room on the top floor which was large with a great bathroom. It had a comfortable bed and was very quiet. Breakfast was a buffet with the menu also. The egg selections were vast and all tasted very good. We also enjoyed drinks in the main room in the evening. The concierge was helpful in finding restaurants near the hotel, calling in for reservations.

For a person who is absolutely adores the Mgallery brand, Hotel de l’Opera Hanoi is a major disappointment. I have stayed at Mgallery Saigon (twice), Hoi An and Bangkok and loved the experiences but Mgallery Hanoi does not deserve to be under the same brand. In fact, I go as far as saying it’s an embarrassment to the brand. Badly patched walls, dirt looking and old feature carpet, peeling feature wall paper, semi blocked drain in the shower and damp smell should not be part of a 5star experience! We requested a king room on a higher floor but upon arrival we were given a dungeon of a room on level two. There’s small window in the room and not much light comes through because the surrounding buildings block most of the light. This floor is below the pool so the corridor and the room stunk of damp. Not a great start to a loyal customer who requested a room on a higher floor. We then asked to be moved to a room on a higher level and thankfully there was a room on the fourth floor. Whilst this room had a much bigger window and lots of light, the bathroom/toilet is terrible and tight but we decided to settle for this room as we don’t ‘live’ in the bathroom. The toilet is actually right next to the vanity which is something you’d expect in a 3 start hotel. Further, walls in the room are left bare without and decorations so in day light, you could see dirty marks and badly patched areas on the wall. The cabinet door to the cabinet that house the fridge is annoyingly kept open to ventilate the fridge motor. Closing it will means the fridge area gets too hot and the fridge won’t work. The ‘king’ bed is actually 2 single beds pushed together... this could be fine but the mattresses are smaller than the base so you end up with a huge gap on either sides. Just no finesse! The list goes on and on so I have attached some photos. Now to the pool area. It’s nothing like the photos. Actually nothing is like the promotional pics. All the plants at the pool deck are gone! In place are a few poorly kept lotus pots. It’s bare, poorly maintained, tired looking and dirty! The deck areas have not been mopped in months. You could feel and see the thick layer of dirt under your feet as you walk from the deck chair to the pool. No shower area before you get into the pool so imagine how clean is the pool water. The staff just point you in the direction of the pool without giving you towels or water. You’re on your own working out what to do: where to get towels, which chair is free etc etc. truely a no star experience. To be fair, staff at other areas of the hotel are very helpful and polite. I would NEVER come back or recommend Mgallery Hanoi to anyone. Cross it off your list and don’t be fooled by the heavily photoshopped photos. It’s a tired old place that requires urgent renovations.

This is a good hotel with small but well appointed rooms and super comfy beds. We asked for a room overlooking the internal courtyard and it was very quiet. Traffic noise is an issue in Vietnam with constant horn noise and Hanoi is bad for this. So chose wisely. Good breakfast and staff very good once you ask for things. But like all service in Vietnam, they are not pro-active and looking for what you may need. (Coffee re-fills etc etc) Nice spa and although more than outside spa’s. Very affordable by hotel standards. Very good location, 300 metres from the lake which is a great place to stroll in the even8n* with so much going on and 15mins easy stroll to the old quarter. The best part of Hanoi. All in all, very good hotel and would reccomend.

29 Trang Tien Street Hanoi

Hotel highlights

  • Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Hoan Kiem, Hotel de l'Opera Hanoi, MGallery by Sofitel is a leisurely stroll from popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 5-star hotel welcomes guests with 107 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Hanoi and also close to Temple of Literature and Ho Chi Minh Mausoleum.


Dining

Enjoy dining at one of 2 onsite restaurants including Cafe Lautrec, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9 AM.


Rooms

All of Hotel de l'Opera Hanoi, MGallery by Sofitel's 107 air-conditioned rooms provide minibars, coffee makers, and free bottled water. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and designer toiletries, and beds sport pillow menus. Other standard amenities include laptop-compatible safes, phones, and desks.


Property features

At Hotel de l'Opera Hanoi, MGallery by Sofitel, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for VND 1400000 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 3 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1616 reviews