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Heart Hotel

3.5 star property
Family-friendly hotel with free breakfast connected to a shopping center in Hanoi

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Photo gallery for Heart Hotel

Deluxe Double Room, 1 Queen Bed, Lake View | Minibar, in-room safe, desk, blackout drapes
Front of property
Free daily local cuisine breakfast
View from property
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, City View

Deluxe Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, City View

  • 409 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

Deluxe Double Room, 1 Queen Bed, Lake View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Lake View

  • 258 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Partial Lake View

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Hanoi

Located in Old Quarter, Heart Hotel is within a 5-minute walk of popular attractions such as Hoan Kiem Lake and Hanoi Old Town Night Market. This 3.5-star hotel has 15 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking. It's connected to a shopping center in central Hanoi and also close to St. Joseph's Cathedral of Hanoi and Hanoi Opera House.

What's nearby

  • Hoan Kiem Lake - 1 min walk - 0.1 miles
  • Hang Gai Street - 2 min walk - 0.1 miles
  • Hanoi Old Town Night Market - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles

Getting around

  • Hanoi Railway Station - 19 min walk
  • Noi Bai Intl. Airport (HAN) - 45 min drive

Restaurants

  • ‪The Note Coffee - ‬1 min walk
  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪Cong Caphe - ‬2 min walk
  • ‪Thủy Tạ - ‬2 min walk

About this property

Heart Hotel

Family-friendly hotel with free breakfast connected to a shopping center in Hanoi
Guests of Heart Hotel enjoy free WiFi in public areas, a business center, and a computer station. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 18 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include express check-in, free newspapers, and laundry facilities.
Guests can expect to find free WiFi and wired Internet, along with 32-inch LCD TVs. Bathrooms have hair dryers, free toiletries, and slippers. Refrigerators, minibars, and coffee makers are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property entrance
J&J guest house
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
$16 nightly
The price is $18
Dec 29 - Dec 30
Total with taxes and fees
J&J guest house

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • On a lake

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 2006
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 1:30 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Property is also known as

Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi

Frequently asked questions

Are free cancellation options available at Heart Hotel?

Heart Hotel provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to do close to Heart Hotel?

This hotel is situated in Old Quarter, just steps from Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and Ho Chi Minh Mausoleum within a short drive.

Is parking available on site at Heart Hotel?

Yes, self parking is offered for free at the hotel.

Does Heart Hotel have a casino on the premises?

No, Heart Hotel doesn't have a casino.

Will I find an indoor pool at Heart Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Heart Hotel?

Amenities that appeal to couples at this lakeside hotel include around-the-clock room service and a minibar in each guestroom with some featuring lake views.

Are there hot tubs at Heart Hotel?

No, there isn't a spa tub at this hotel.

Does Heart Hotel have a restaurant that serves breakfast?

Yes, Heart Hotel serves free breakfast (local cuisine) each morning from its restaurant.

Will Heart Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Heart Hotel.

Are there connecting rooms at Heart Hotel?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Heart Hotel?

The closest major airport to Heart Hotel is Noi Bai Intl. Airport (HAN), which is 16.6 mi away (45 minutes by car).

Can I book a room with a balcony at Heart Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or city views.

Heart Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 241 reviews
Rating 8 - Good. 87 out of 241 reviews
Rating 6 - Okay. 24 out of 241 reviews
Rating 4 - Poor. 7 out of 241 reviews
Rating 2 - Terrible. 4 out of 241 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Stayed 2 nights in Feb 2020

8/10 Good

Okyay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Rhyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Stayed 1 night in Jan 2020

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, big room and friendly staff.

Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel in Hanoi.

Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Stayed 4 nights in Oct 2019

8/10 Good

Dale

Stayed 1 night in Oct 2019

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and well located hotel

Friendly staff, nice rooms and super locotion for a cheap price.
Stayed 3 nights in Jul 2019

10/10 Excellent

Tomek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Cracking little place for the money. The staff are really friendly and helpful, rooms are spacious and bathrooms functional. The breakfast was tasty and the location is fantastic- really central for everything we wanted to do in Hanoi.
Stayed 2 nights in Mar 2019

10/10 Excellent

peter, london

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was the key feature, right in the centre of the old town
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and staff

Great location in the old town in a quiet building. The staff is fantastic, very accommodating and helpful.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice budget room in a good location. Helpful staff.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable room, very friendly and accommodating staff.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
2-3 star standard, but great location and very friendly helpful staff with very good English. Try and get a room with a view of the lake for a few extra dollars.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort