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Heart Hotel

3.5 star property

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Photo gallery for Heart Hotel

Deluxe Double Room, 1 Queen Bed, Lake View | Minibar, in-room safe, desk, blackout drapes
Free daily local cuisine breakfast
View from property
Reception
Superior Room | Bathroom | Shower, free toiletries, hair dryer, slippers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, City View

Deluxe Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, City View

  • City view
  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

Deluxe Double Room, 1 Queen Bed, Lake View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Lake View

  • Lake view
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Partial Lake View

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Hanoi

Located in Old Quarter, Heart Hotel is within a 5-minute walk of popular attractions such as Hoan Kiem Lake and Hanoi Old Town Night Market. This 3.5-star hotel has 15 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking. It's connected to a shopping center in central Hanoi, and also a short walk from St. Joseph's Cathedral of Hanoi and Train Street.

What's nearby

  • Hoan Kiem Lake - 1 min walk - 0.1 miles
  • Hang Gai Street - 2 min walk - 0.1 miles
  • Hanoi Old Town Night Market - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles

Getting around

  • Hanoi Railway Station - 19 min walk
  • Noi Bai Intl. Airport (HAN) - 45 min drive

Restaurants

  • ‪The Note Coffee - ‬1 min walk
  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪Cong Caphe - ‬2 min walk
  • ‪Coffee Club - ‬1 min walk

About this property

Heart Hotel

Guests of Heart Hotel enjoy free WiFi in public areas, a business center, and a computer station. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 18 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this family-friendly hotel include express check-in, free newspapers, and laundry facilities.
Guests can expect to find free WiFi and wired Internet, along with 32-inch LCD TVs. Bathrooms have hair dryers, free toiletries, and slippers. Refrigerators, minibars, and coffee makers are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • On a lake

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 2006
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 1:30 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Property is also known as

Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi

Frequently asked questions

Are free cancellation options available at Heart Hotel?

Heart Hotel provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to do close to Heart Hotel?

This hotel is situated in Old Quarter, just steps from Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Train Street and Hanoi Opera House less than a mile away.

Will I be able to park at Heart Hotel?

Yes, self parking is offered for free at the hotel.

Does Heart Hotel have a casino on the premises?

No, Heart Hotel doesn't have a casino.

Will I find an indoor pool at Heart Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Heart Hotel?

Amenities that appeal to couples at this lakeside hotel include 24-hour room service and a minibar in each guestroom, and some feature lake view.

Does Heart Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Heart Hotel have a restaurant that serves breakfast?

Yes, Heart Hotel serves free breakfast (local cuisine) each morning from its restaurant.

Will Heart Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Heart Hotel.

Does Heart Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Heart Hotel?

The closest major airport to Heart Hotel is Noi Bai Intl. Airport (HAN), which is 16.6 mi away (45 minutes by car).

Can I book a room with a balcony at Heart Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and city views.

Heart Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 241 reviews
Rating 8 - Good. 87 out of 241 reviews
Rating 6 - Okay. 24 out of 241 reviews
Rating 4 - Poor. 7 out of 241 reviews
Rating 2 - Terrible. 4 out of 241 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

maisonnave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
j ai tout apprecie,la disponibilite du personnel sa gentillesse,son cote familial,la chambre,son entretien,le service du linge,le petit dejeuner servi par deux charmantes dames,tres bon accueil
Stayed 9 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximités des grandes attractions, qualité prix corrdct, petit petit-déjeuner intéressant
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Dylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
À proximité des attractions à moins de 2km. Personnel très accomodant.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Jonas

Liked: Cleanliness, staff & service, room comfort

Mega godt for pengene

Vores ophold var meget godt. Vi boede her 2 nætter og synes det lå rigitg godt ift byen og søen og der hvor det sker.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Rhyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, big room and friendly staff.

Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Emrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk personal och läge

Fantastisk personal och bra och fräscha rum. Bra utsikt och nära till allt.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and accommodating staff. A+ location smack in the middle of everything. The door to my room wasnt very soundproof but it didnt bother me much. Overall very happy with the hotel and I would stay there again.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
土曜日で、ホアンキエム湖周りの道路が歩行者天国になり、夜遅くまでイベントで大盛りあがりでした。静けさを求める人は、避けた方が良いです。
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel in Hanoi.

Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Stayed 4 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
직원들 친절도는 높으나 칫솔컵 불양 환풍기 먼지 가득 조금 지저분해 손이 들감 개미가 있어 사다 놓은 과일을 못먹게 되었내요
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
ホアンキアム湖まですぐの立地が最高でした。対応も良くてみなさん良い方で好印象でした。オーダー式の朝食も口コミ通りとてもよかったです。口コミで心配していたカギの件は確かに使いにくかったですが、基本的に2回回せば大丈夫ですのでコツさえつかめれば問題ないと思います。部屋からの眺めは気にしてなかったですが、レイクビューの方が良かったかなとちょっと思いました。またハノイに行く際には利用したいと思います。
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and well located hotel

Friendly staff, nice rooms and super locotion for a cheap price.
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much!! Very good furnituar. Wide room. Delicious breakfast. But bath tab is not so good. Not stable. Beside of this bath tab, excellent.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

旅行者

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物や設備は新しいとは言えないものの、客室内はよく清掃されており快適でした。 ただ、階段にベッドのマットレスなどが置いてあって美観を損ねて居ます。
Stayed 1 night in May 2019
Verified

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emplacement prix sympa

Super bien placé accueil excellent comme tout les Vietnamiens ils se mettent en 4 pour vous satisfaire propretés prix
Stayed 1 night in Feb 2019
Verified

8/10 Good

HIROSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また泊まりたいホテルの一つです

ウエルカムドリンクが水じゃなくジュースだと嬉しい いつも飛行機の時間が早く朝食が食べられないので朝食の時間が朝６時からだと嬉しい
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Cracking little place for the money. The staff are really friendly and helpful, rooms are spacious and bathrooms functional. The breakfast was tasty and the location is fantastic- really central for everything we wanted to do in Hanoi.
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

立地抜群

スタッフは親切だし、部屋も悪くないが、ドアの鍵が締まりにくかった。寝具が清潔な感じがしなかった。
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was the key feature, right in the centre of the old town
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and staff

Great location in the old town in a quiet building. The staff is fantastic, very accommodating and helpful.
Stayed 1 night in Feb 2019