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Ambassador Hanoi Hotel & Spa

3.5 star property
Hotel with a full-service spa, a short walk to Hoan Kiem Lake

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Photo gallery for Ambassador Hanoi Hotel & Spa

1 bedroom, minibar, in-room safe, desk
Interior detail
Interior detail
Reception
1 bedroom, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
65 Hang Dieu, Hoan Kiem District, Hanoi, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

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Room options

View all photos for Family Connecting Room, Terrace

1 bedroom, minibar, in-room safe, desk

Family Connecting Room, Terrace

  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Family Triple Room

1 bedroom, minibar, in-room safe, desk

Family Triple Room

  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Executive Double Room, City View

1 bedroom, minibar, in-room safe, desk

Executive Double Room, City View

  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Connecting Room, City View

1 bedroom, minibar, in-room safe, desk

Family Connecting Room, City View

  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Ambassador Suite Balcony

1 bedroom, minibar, in-room safe, desk

Ambassador Suite Balcony

  • City view
  • 646 sq ft
  • Sleeps 3
  • 1 Queen Bed

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Exterior

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The price is $128
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$128 total
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About the neighborhood

Hanoi

Located in Old Quarter, Ambassador Hanoi Hotel & Spa is within a 10-minute walk of popular sights such as Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. This 25-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles
  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Hanoi Old Town Night Market - 8 min walk - 0.5 miles
  • Thang Long Water Puppet Theatre - 8 min walk - 0.5 miles
  • Hanoi Opera House - 18 min walk - 1.0 mile

Getting around

  • Hanoi Railway Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Mr Bảy Miền Tây - Hàng Điếu - ‬1 min walk
  • ‪Cộng Càphê 54 Hàng Điếu - ‬1 min walk
  • ‪Bún Bò Nam Bộ Hàng Điếu - ‬1 min walk
  • ‪Thạch Chè Lộc Tài - Hàng Điếu - ‬1 min walk
  • ‪Bánh Cuốn Nóng - ‬1 min walk

About this property

Ambassador Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
Guests of Ambassador Hanoi Hotel & Spa enjoy features like a full-service spa, free WiFi in public areas, and a business center. If you drive, self parking is VND 3 per day, or you can take advantage of the airport shuttle (available 24 hours) for VND 25 per vehicle one way. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include coffee/tea in a common area, express check-in, and express check-out.
Guests can expect 32-inch plasma TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Minibars, free local calls, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Marvel Spa. Services include hot stone massages, facials, body wraps, and body scrubs.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (VND 3 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for VND 400000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 25 per vehicle (one way)
  • Self parking fee: VND 3 per day
  • Rollaway bed fee: VND 400000.0 per night
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hanoi Art Boutique
Art Boutique Hanoi
Art Boutique Hotel
Hanoi Trendy Hotel
Art Hotel Hanoi
Boutique Hanoi
Boutique Hanoi Hotel
Boutique Hotel Art
Boutique Hotel Hanoi
Hanoi Trendy
Hanoi Trendy Hotel Spa
Ambassador Hanoi Hotel Spa
Ambassador Hanoi & Spa Hanoi
Ambassador Hanoi Hotel Travel
Ambassador Hanoi Hotel & Spa Hotel
Ambassador Hanoi Hotel & Spa Hanoi
Ambassador Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is free cancellation available at Ambassador Hanoi Hotel & Spa?

Ambassador Hanoi Hotel & Spa offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to do near Ambassador Hanoi Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake, St. Joseph's Cathedral of Hanoi, and Hanoi Old Town Night Market. You'll also find Thang Long Water Puppet Theatre and Hanoi Opera House within a short drive.

Is parking available on site at Ambassador Hanoi Hotel & Spa?

Yes, parking is offered for VND 3 per day.

Is a spa located at Ambassador Hanoi Hotel & Spa?

Marvel Spa is the hotel's spa and services include hot stone massages, body wraps, and facials.

Does Ambassador Hanoi Hotel & Spa have a casino?

No, Ambassador Hanoi Hotel & Spa doesn't have a casino.

Is there an indoor pool at Ambassador Hanoi Hotel & Spa?

No, there is no indoor pool at this hotel.

Is Ambassador Hanoi Hotel & Spa good for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and free Internet access.

Does Ambassador Hanoi Hotel & Spa have a hot tub?

No, this hotel doesn't have a spa tub.

Does Ambassador Hanoi Hotel & Spa have a restaurant that serves breakfast?

No, Ambassador Hanoi Hotel & Spa doesn't have a restaurant that serves breakfast.

Does Ambassador Hanoi Hotel & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Ambassador Hanoi Hotel & Spa.

Are there connecting rooms at Ambassador Hanoi Hotel & Spa?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Ambassador Hanoi Hotel & Spa?

The closest major airport to Ambassador Hanoi Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 15.6 mi away (23 minutes by car).

Can I book a room with a balcony at Ambassador Hanoi Hotel & Spa?

Yes, some guestrooms at Ambassador Hanoi Hotel & Spa offer a balcony and may feature city views.

Ambassador Hanoi Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 300 out of 428 reviews
Rating 8 - Good. 65 out of 428 reviews
Rating 6 - Okay. 28 out of 428 reviews
Rating 4 - Poor. 21 out of 428 reviews
Rating 2 - Terrible. 14 out of 428 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stayed in Ambassador

Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.
Stayed 4 nights in Feb 2025

4/10 Poor

Tina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.
Stayed 5 nights in Dec 2024

4/10 Poor

Loc

Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Rikki

Liked: Cleanliness, property conditions & facilities, room comfort

Nice little hotel close to attracrions

Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.
Stayed 2 nights in Feb 2025

8/10 Good

Gerard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
Stayed 3 nights in Jan 2025

10/10 Excellent

connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2025

4/10 Poor

Marika

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property did not look like their pictures advertised online. We needed to switch rooms because the first room smelt terrible. It’s in a busy area, so very loud.
Stayed 1 night in Jan 2025

8/10 Good

Jason

Stayed 10 nights in Nov 2024

10/10 Excellent

luca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly
Stayed 2 nights in Jan 2025

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Stayed 3 nights in Dec 2024

4/10 Poor

Lara

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.
Stayed 5 nights in Dec 2024

2/10 Terrible

Andrea, Saskatoon

Traveled with family
Disliked: Staff & service, amenities
I had three rooms confirmed for myself, my sister, and her family. We arrived at 9 pm on Dec 19th after a full days drive with plans for a quick supper, then an early night as we would be leaving again for a tour the next morning. As we knew we would have to be up early, we intentionally booked a hotel in a quiet area, with easy access for the next morning’s pick up. We prepaid the full amount for the three rooms at the time of booking. On our arrival, we were informed that our rooms were not available as they had booked in other large groups, despite the confirmed reservation. They had moved our reservation to their sister hotel without any prior notification. As it was a Friday night, there was an extended wait for a taxi to take us to the new hotel. There was conflict between the taxi driver when one was found as he didn’t want to take all the bags. Two of us ended up walking to the hotel, rather than waiting for a second taxi. With these delays, it was over an hour before we could check in at the new hotel. The hotel we were moved to was in a very busy and loud area of the city. We also had to change our pick up with the tour company and leave earlier in the morning due to being moved to a less accessible area.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do you want to be left stranded in a new country?

Absolutely terrible stay at this place! We came from a 24 hour journey to Hanoi and reached at 1.00am only to find out that they didn’t have the room we had reserved (family room with multiple beds to accommodate a party of 5). Instead they proposed that we split our family and stay in 2 different rooms ‘for just one night’ until they sort it out tomorrow because apparently the family who were using the room we booked would be checking out the next day. The next day, Ms Mai, the manager started by saying that she felt so bad about this situation and she couldn’t sleep the whole night because even she had children and she feels for us because it was a genuine mistake on their part. When we asked for the room we booked, she said that the room would not be available anytime soon. She said that she did not want to “bother us about it the night before and wanted us to rest instead”. Advised her that we wanted to then cancel the reservation because we do not have the room we reserved. Hotels.com called several times to try to resolve the situation and she kept telling them that she didnt have the room we booked but she “upgraded our room for free” and that we agreed to it and therefore we should not be allowed to cancel the rest of the stay. Nasty Nasty people! Ms Mai, you can be so sweet to people when you fool them, because I have seen you do it while dealing with you for 3 hours, but you are one disgusting human being. I truly cannot wish you well.
Dirty, moldy room
Stayed 5 nights in Dec 2024

8/10 Good

dao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Daniel, Watton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos of this property are out of date, some I couldn’t even see as the hotel. The front doors are completely different, rooms are dirty. staff bribe people to leave 10/10 reviews. They put me in a room with a window and then advised me this is an upgrade and I would need to pay extra per night to stay there. I stood my ground but ended up moving rooms. I’d avoid this property at all costs.
Stayed 4 nights in Nov 2024

10/10 Excellent

stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location within easy walking distance of most of Hanoi's attractions. Miss Mai on reception and the other staff were very helpful making suggestions of places to visit and restaurants to try they can also book days out if you want them to.
Stayed 8 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This place is just incredible! 😍 Location is excellent so close to everything, the street train, shops, lots of food options around! The rooms are very clean, loved it! But my partner and I what we love the most was the people that works there WOW! Mia was soooo helpful, Mia gave us ideas of things we could do in Hanoi, help us to book tours, trains, she was friendly, happy and funny! We loved her😍 and the other people that works there absolutely amazing, happy and ready to help! We are really grateful and very lucky we found them as our first hotel in Vietnam. Thank you ambassador team! You guys are awesome! 😍 Don't hesitate to stay there, you would have a good experience!
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property. It’s right in the middle of the best food options and the staff are amazing. The property is well kept, clean and the beds are very comfortable. The rates are very affordable as well
Stayed 1 night in Sep 2024

10/10 Excellent

Liyana, ISKANDAR PUTERI

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Friendly staff and fast response and service when there is a problem in the room
Stayed 1 night in Sep 2024

6/10 Okay

Trieu

Traveled with family
Liked: Cleanliness, amenities
Just close to 36 pho phuong
Stayed 2 nights in Aug 2024

8/10 Good

Lyanne

Traveled with family
Liked: Staff & service
Friendly staff and service. Big rooms and bed. Amenities might need to be upgraded.
Stayed 2 nights in Aug 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Right in the middle of everything. Wonderful staff! I’m always impressed when the staff can remember your name.
Stayed 6 nights in Aug 2024

2/10 Terrible

Sean

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Sean O

Hotel booked was under renovation with massive drilling works from 5am till 5pm Suggested I move to sister hotel which I did Sister hotel the tv did not work, I said ok let’s move in as I needed to have shower and meet people After resetting tv multiple times they brought in technician and I said I only had a few minutes before I shower and head out Translating did not work and I asked them to leave so I could get ready Staff assured me it would be fixed by the time I came back, it was not They ended up moving me to a double single bed room rather than a king bed room Still no English news channels as written in their hotel guide The staff were nice and helpful as possible, this was a huge management fail Breakfast was not as good as other reviews say either and restraints is not open after breakfast
Stayed 1 night in Jul 2024

6/10 Okay

Adrienn

Liked: Cleanliness, staff & service
We booked the room because it had a terrace. Unfortunately it was unusable because of the construction in the neighbouring house it was full of dust, but overall the room was much nicer on the pictures than in reality.
Stayed 2 nights in Jun 2024

10/10 Excellent

Roshan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel for groups and families

Excellent location in Hanoi old quarter. Walkable to many tourist spots including train street . Literally 100s of eating and shopping options right outside. Easy access to airport as well. Great friendly staff, clean luxurious, well maintained, stylish rooms. Lee even helped me with forex at a great rate.
Stayed 3 nights in Jun 2024

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