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The Emissary Hanoi Hotel & Spa

Property class: 4

Choose dates to view prices

Photo gallery for The Emissary Hanoi Hotel & Spa

A hotel lobby with a reception desk, seating area, and large windows with curtains.
A hotel room with a large bed, a nightstand, a desk with a chair, a bathroom with a sink and mirror, and a door leading to another room.
Front of property - evening/night
A modern reading nook with a dark wood bookshelf, a leather armchair, and a glass table with rose petals.
A modern bathroom with a glass-enclosed shower, a round mirror, and a black cabinet with a woven design.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
22/5 Hang Voi Street, Ly Thai To Ward, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Opera House
    ‪8 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

A hotel room with a large bed, a nightstand, a desk with a chair, a bathroom with a sink and mirror, and a door leading to another room.

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, City View

A hotel room with a bed, a TV displaying 'BREAKING NEWS', a bedside table with a lamp, a mirror, and a bathroom with a sink and toilet.

Executive Suite, City View

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Balcony

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Junior Suite, Balcony

  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, City View

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Family Room, City View

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Connecting Room With Balcony

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Connecting Room With Balcony

  • 538 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Double or Twin Room, City View

A hotel room with two beds, a wooden floor, a large window with curtains, and a wall-mounted TV.

Deluxe Double or Twin Room, City View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds
  • Free WiFi

Quadruple Room With City View

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

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About the neighborhood

Hanoi

Located in Old Quarter, The Emissary Hanoi Hotel & Spa is within a 10-minute walk of popular sights such as Hoan Kiem Lake and Hanoi Opera House. This 55-room, 4-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Hoan Kiem Lake - 5 min walk - 0.3 miles
  • Thang Long Water Puppet Theatre - 7 min walk - 0.4 miles
  • The Old Quarter Gallery - 7 min walk - 0.4 miles
  • Hanoi Opera House - 8 min walk - 0.5 miles
  • Hanoi Old Town Night Market - 8 min walk - 0.5 miles

Getting around

  • Cát Linh Station - 5 min drive
  • Hanoi Long Bien Station - 19 min walk
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Cafe Giảng - ‬5 min walk
  • ‪giao mùa - ‬4 min walk
  • ‪Hanoi Coffee Station - ‬5 min walk
  • ‪Nộm Bò Khô Long Vi Dung - ‬5 min walk
  • ‪Xôi Yến - ‬5 min walk

About this property

The Emissary Hanoi Hotel & Spa

Guests of The Emissary Hanoi Hotel & Spa enjoy features like a full-service spa, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include coffee/tea in a common area, a meeting room, and free newspapers.
Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Minibars, electric kettles, and free newspapers are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.
Paradise Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (VND 200,000 per day)
  • Onsite parking options include a carport

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free, per registered adult, when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee
  • Valentine's Day gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: VND 200000 per day (656 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • A charge for a mandatory Valentine's Day gala dinner on February 14 is included in the total price shown.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hanoi Paradise Center & Hanoi
Hanoi Paradise Center Hotel & Spa Hotel
Hanoi Paradise Center Hotel & Spa Hanoi
Hanoi Paradise Center Hotel & Spa Hotel Hanoi

Frequently asked questions

Are free cancellation options available at The Emissary Hanoi Hotel & Spa?

The Emissary Hanoi Hotel & Spa offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of The Emissary Hanoi Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake, Hanoi Opera House, and Hanoi Old Town Night Market. You'll also find Thang Long Water Puppet Theatre and The Old Quarter Gallery less than a mile away.

Is there parking available at The Emissary Hanoi Hotel & Spa?

Yes, there is a carport.

Is there a spa available at The Emissary Hanoi Hotel & Spa?

Paradise Spa is the hotel's spa and services include Swedish massages, hot stone massages, couples treatments, and body wraps.

Does The Emissary Hanoi Hotel & Spa feature a casino on the premises?

No, The Emissary Hanoi Hotel & Spa doesn't have a casino.

Will I find an indoor pool at The Emissary Hanoi Hotel & Spa?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Emissary Hanoi Hotel & Spa?

There are many amenities for couples at this hotel, including a chef service as well as a restaurant and a full-service spa.

Does The Emissary Hanoi Hotel & Spa have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Emissary Hanoi Hotel & Spa have a restaurant with a breakfast menu?

No, The Emissary Hanoi Hotel & Spa doesn't have a restaurant that serves breakfast.

Will The Emissary Hanoi Hotel & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at The Emissary Hanoi Hotel & Spa.

Does The Emissary Hanoi Hotel & Spa have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to The Emissary Hanoi Hotel & Spa?

The closest major airport to The Emissary Hanoi Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 15.9 mi away (40 minutes by car).

Are there rooms with balconies at The Emissary Hanoi Hotel & Spa?

Yes, some guestrooms at The Emissary Hanoi Hotel & Spa offer a balcony and may feature city views.

The Emissary Hanoi Hotel & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 11 out of 22 reviews
Rating 8 - Good. 7 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 1 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

8.4/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Like other places the sound insulation can be a bit lacking but otherwise our stay was excellent.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good boutique hotel located on an alley. Great location. All the staff are very friendly and helpful. Breakfast is really good. We will definitely come back here when we visit Hanoi again.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

vanessa

Liked: Cleanliness, staff & service, amenities
Friendly staff, many spoke English. Breakfast was authentic and delicious!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Malgosia

Liked: Cleanliness, amenities
Good location, super friendly and helpful staff
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Brijesh

Liked: Cleanliness
Conveniently located
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Emma on reception was extremely helpful with recommendations too!
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Great location and customer service is impeccable. Rooms are small leaving no room for suitcases. Also, the walls are pretty thin, it was very loud at night and in the early morning. Great location! Near the lake, shopping, food, massages and so much more.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sweet, nice and service-oriented staff
Stayed 5 nights in Sep 2025
Verified review

2/10 Terrible

Andreas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling as a family, we booked 2 big family rooms. When checking in late at night, we were given 2 tiny rooms and they insisted we got the rooms we had booked. The next morning, they told us they had made a mistake and we would get new rooms when we got back later that evening. One of the new rooms smelled like RAW SEWAGE and we had to spend the night with 2 kids, trying not to vomit. Never again!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Noémie

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a little bit small and the climatisation wasn’t strong enough. But other than that, everything was perfect! The breakfast was more than excellent and the staff (special mention to Celina) was adorable!
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Deepak

Liked: Staff & service
The room was ok. Didn't look like a room you'd see In a 4 star hotel (looked more 2/3stars). The room didn't have a view outside instead, a corner was curtained off and behind it was what looked like a shaft. The room doesn't have enough plug sockets. If you use a travel adapter of a certain size, you lose access to one socket. I also don't like hotels that give mini shampoo/shower gel bottles and tiny bars of soap. Should just have large containers of them near the sink and shower. Breakfast had very limited vegetarian options and flies were seen when eating. The staff were extremely good and polite. The woman that works there too (might be the manager) would greet everyone and ask about their day. The place is located in an alleyway but is very close to all the action in central Hanoi.
Stayed 5 nights in Sep 2025
Verified review

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Old Quarter is exciting at first, but it quickly becomes hectic, loud, and overwhelming. Cafés and shops are everywhere, but this atmosphere exists throughout much of Hanoi, and taxis are very inexpensive—so staying right here isn’t necessary. My experience at this hotel was disappointing. The room layout was awkward and cramped, making it difficult to move around. I was traveling solo but placed in a family-style room with multiple beds and a strange layout. There was no nightstand, outlets were poorly placed, the refrigerator barely worked, and the TV was dated with inaccessible HDMI ports. The biggest issue was the air conditioning. Even set to 19–20°C, the room stayed warm during the day and only cooled slightly late at night. Noise was also a problem, with loud housekeeping early in the morning and poor sound insulation. I also experienced smoke odor late at night. Staff was polite and listened, but the alternative room shown later was actually smaller and felt like a downgrade. I paid $75–78 USD, but the room felt worth closer to a lot less at least until they fix their problems. I would not stay here again. I would have gave a one star, but the two stars was because the lady at the front desk was nice and listened but my overall experience was still not great.
Stayed 5 nights in Dec 2025
Verified review

6/10 Okay

Carlos Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de los principales puntos turísticos pero dentro de una calle muy fea, la primera impresión es muy mala. El desayuno es bueno y la habitación cómoda .
Stayed 2 nights in May 2026
Verified review

6/10 Okay

lucio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A equipe de funcionários é super atenciosa, profissional e gentil. O local onde fica o hotel é deplorável. Você entra num beco sujo e fedorento para poder acessar o hotel. A limpeza do quarto deixou muito a desejar.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

AKIRA

Liked: Cleanliness, amenities, property conditions & facilities
車が多く走る通りから路地を入った所にあるのて通りの喧騒とは無縁です。部屋には洋服ダンス、金庫、小冷蔵庫がありました。350ccの水を一日２本くれます。 朝食はおいしいです。作りたての卵料理を出してくれます。従業員は親切です。 歩いて1分のところにコインランドリーができました。
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Yukik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
はじめはこんな所にホテルがあるのかな？という立地ですが、ホテルの中はとても綺麗でクラシカルな雰囲気がとても素敵です。 エマさんをはじめ、スタッフの皆さんも丁寧に優しく接してくれました。
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Lucia

Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Murat

Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Natalie

Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Stayed 2 nights in Mar 2026