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Old Town Palace Guest House

3.0 star property

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View from property
Staircase
Deluxe Family Room | Minibar, desk, free WiFi, bed sheets
Breakfast served
Interior entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
30 Lane Tam Thuong, Hang Bong, Hoan Kiem, Hanoi
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Single Room

Minibar, desk, free WiFi, bed sheets

Superior Single Room

  • 183 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Minibar, desk, free WiFi, bed sheets

Deluxe Twin Room

  • 205 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, desk, free WiFi, bed sheets

Deluxe Triple Room

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room

Minibar, desk, free WiFi, bed sheets

Superior Double Room

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room

Minibar, desk, free WiFi, bed sheets

Superior Twin Room

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, desk, free WiFi, bed sheets

Deluxe Family Room

  • 280 sq ft
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room

Minibar, desk, free WiFi, bed sheets

Deluxe Double Room

  • 205 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room (Day Use - 3 Hours Only)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (Day Use - 3 Hours Only)

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Hanoi

Located in Old Quarter, Old Town Palace Guest House is within a 5-minute walk of St. Joseph's Cathedral of Hanoi and within 15 minutes of other popular attractions like Hoan Kiem Lake. This 15-room, 3-star hotel has in-room conveniences like minibars, electric kettles, and LCD TVs.

What's nearby

  • Hang Gai Street - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • St. Joseph's Cathedral of Hanoi - 3 min walk - 0.2 miles
  • Hanoi Old Town Night Market - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 7 min walk - 0.4 miles

Getting around

  • Hanoi Railway Station - 14 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪Bún Chả Đắc Kim - ‬3 min walk
  • ‪Mỳ Phố - ‬2 min walk
  • ‪Thái Đạt - Đồ Nướng Trung Hoa - ‬2 min walk
  • ‪Hanoi Garden - ‬3 min walk
  • ‪Bún Chả Đắc Kim - ‬3 min walk

About this property

Old Town Palace Guest House

Guests staying at Old Town Palace Guest House enjoy free WiFi in public areas, laundry facilities, and an ATM. Airport transportation is made easy with an airport shuttle for a fee (available on request). The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. This smoke-free hotel also has a TV in a common area.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Other amenities include stovetops, minibars, and electric kettles.
The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) during limited hours on request

Food and drink

  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Stovetop

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hanoi Old Town Palace Guest House Hotel
Old Town Palace Guest House Hotel
Old Town Palace Guest House
Hanoi Nusmile's Home 3
Old Town Guest House Hanoi
Old Town Palace Guest House Hotel
Old Town Palace Guest House Hanoi
Hanoi Old Town Palace Guest House
Old Town Palace Guest House Hotel Hanoi

Frequently asked questions

Is a free cancellation option available at Old Town Palace Guest House?

Old Town Palace Guest House offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do close to Old Town Palace Guest House?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and West Lake within a short drive.

Is there parking available at Old Town Palace Guest House?

No, there isn't parking available at the hotel.

Does Old Town Palace Guest House have a casino on the premises?

No, Old Town Palace Guest House doesn't have a casino.

Will I find an indoor pool at Old Town Palace Guest House?

No, there is no indoor pool at this hotel.

Is Old Town Palace Guest House a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as a restaurant.

Are there hot tubs at Old Town Palace Guest House?

No, this hotel doesn't have a spa tub.

Does Old Town Palace Guest House feature a restaurant that includes a breakfast menu?

Yes, Old Town Palace Guest House serves breakfast for a surcharge from its restaurant.

Will Old Town Palace Guest House allow pets to stay for free?

No, pets aren't allowed at Old Town Palace Guest House.

Are there connecting rooms at Old Town Palace Guest House?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Old Town Palace Guest House?

The closest major airport to Old Town Palace Guest House is Noi Bai Intl. Airport (HAN), which is 16 mi away (42 minutes by car).

Are there rooms with balconies at Old Town Palace Guest House?

No, there aren't any guestrooms at Old Town Palace Guest House that offer a balcony.

Old Town Palace Guest House Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 28 reviews
Rating 8 - Good. 13 out of 28 reviews
Rating 6 - Okay. 6 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 3 out of 28 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got message from hotel that they had water issue and so they put me up in one of their other hotels. A long way from where I originally wanted to be. Beds in the other hotel were hard as rock. I wanted to stay at this place because people reviewed said it had comfortable beds. Very unhappy about whole thing
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Need more mentenance

I booked single room but when I got there, it wasn't available. That was ok, gave me a Family room. That was run down not clean room. The windows not shut. But the bed was comfortable.
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Hakim

Liked: Cleanliness
Disliked: Staff & service

She said it was my job.

I had to pull frigerator out and plug it in and the tv. She said that was my job. When i left the key at the front desk where i layed it is where it stayed while i was gone. Anyone could have pick it up and went into the room. At time there was no one at the front desk.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort

Old guest Hotel

Udmærket Hotel. Lobbyen var en smule beskidt, men værelset var fint og rent. Vi oplevede dog strømafbrydelser et par gange, og wifi-forbindelsen var ikke specielt god. Et fint sted til en enkelt eller to overnatninger.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Lucy at the front desk was very helpful and spoke English quite well. The room was clean other then a few stains on the bed sheets. It was hard to find when you first arrive but it is in a good area for walking around the city. The bed was comfortable and there was a view out the window. We stayed on the fifth floor, no elevator so it’s a hike up, but it was a nice room overall. We would stay here again.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Christopher M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay, off the beaten path

Had a great experience here the last few days. Staff was very accommodating and rooms and bathroom were clean. Lucy was very helpful withhelping to organize trips for us and arranging transportation. We would definitely stay here again. Down an alley so don’t be confused but nice that it takes you away from the street traffic.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ligger på en lugn liten gata mitt i gamla stan. Enkel god frukost och rent på rummet uppskattade vi.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Markus

Liked: Staff & service

Greit hotell i hjertet av gamlebyen

Greit hotell for prisen i hjertet av gamlebyen. Vi sov her to netter og var rimelig fornøyde med beliggenheten og personalet på hotellet. De hjalp oss med aøt fra cruise i Ha Long Bay til togbilletter til Sapa. Ulempen var alt bråket utenfor vinduet vårt da noen startet å borre hver natt kl 02. I tillegg var veggene utrolig tynne på vårt rom, så vi hørte alt naboene våre gjorde.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Mélissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

très bien situé et confortable

hôtel calme avec des lits très confortables et en plein coeur du vieux quartier.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Erik

Liked: Staff & service, property conditions & facilities
Det var ett prisvärt boende mycket central. Bra internet. Nackdelen att det inte fanns någon hiss, men vänlig personal
Stayed 4 nights in Nov 2018
Verified

10/10 Excellent

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable stay

friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable stay

friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Samuel

Liked: Staff & service, room comfort

Not bad at all for the price

Good one night stay! What can you expect paying £12 for two. We were on the 5th floor (at the top), so that was a workout to go up and down everytime. Room was small and with our room (502), you actually enter the bathroom first. Bathroom had no amenities, so bring your own soap and shampoo. The room only has a kettle, mini fridge and TV (and of course a bed with sheets). Breakfast was basic, but good it's included. What was great was the location, so close to the lake. The staff were very friendly and helped to arrange bus tickets for our onward journeys!
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greta afforable choice!

It was a small, but very clean and efficiently set-up room. Very good AC and wifi, and overall, great for the price! They gave us a room on the fifth floor, with lots of light. Our hosts were very friendly and accommodating. And the neighborhood is cute--hidden off a back alley, you walk past local fresh fruit & meat & fish vendors that you don't see on the main streets of the old quarter. A great, affordable choice!
Stayed 1 night in Sep 2018
Verified

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location helpful.staff

Great location tom the manager was fabulous. Room was decorated lovely for our engagement. Great location lovely rooms. Helpful service
Verified

8/10 Good

FRANK MURTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall comfortable

Fair prices on tours. A little hard to find at first but worth it if you want a quiet spot to sleep. Yet you are close enough to the action.
Stayed 5 nights in Dec 2017
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad.
Stayed 1 night in Nov 2017
Verified

8/10 Good

Esben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descent place with top service

A good place considering the cost. And the service was excellent! Especially in regards to planning and booking your days ahead in Vietnam
Stayed 2 nights in Jul 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

Budget accommodation

It's was fine. The host was a little pushy and the breakfast was terrible. We checked out after 1 night.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Was clean and close to everything. Only thing that needs improvement is the bread for breakfast. Didn't taste very fresh, so they should have toasted it.
Stayed 3 nights in May 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wonderful facilities, but awful customer service

The rates were good facilities were new and very comfortable. However, it was extremely confusing to find and the staff was extremely inhospitable. If you value customer service over the condition of the room, I would not recommend. I will not come back.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place near the local attraction

Nice hotel. Friendly staffs, they recommended me to go to nearby attraction. Very close with Hoan Kiem Lake which is a nice place to spend an evening. They provided a tour and also private car to take you to the airport. At that time, charge me 300K local currency.
Verified

6/10 Okay

Yoshie

Stayed 1 night in Mar 2023
Verified

8/10 Good

HIROKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Billy

Stayed 1 night in Apr 2019