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Hanoi La Palm Premier Hotel&Spa

4.0 star property

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Photo gallery for Hanoi La Palm Premier Hotel&Spa

Front of property
Family Quadruple Room, City View | Premium bedding, pillowtop beds, minibar, in-room safe
Reception
Reception
Room service - dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
35 Hang Quat Street, Hang Gai Ward, Hanoi, 100000
  • Place, Hang Gai Street
    ‪2 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double or Twin Room

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Triple Room, City View

Executive Triple Room, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Triple Room, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Honeymoon Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Honeymoon Double Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Quadruple Room, City View

Family Quadruple Room, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Family Quadruple Room, City View

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Signature Room, Connecting Rooms, City View

Signature Room, Connecting Rooms, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Signature Room, Connecting Rooms, City View

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

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About the neighborhood

Hanoi

Located in Old Quarter, Hanoi La Palm Premier Hotel&Spa is adjacent to Hanoi Old Town Night Market and within a 5-minute walk of other popular sights like Hoan Kiem Lake. This 50-room, 4-star hotel has free breakfast, a full-service spa, and free in-room WiFi. It's connected to the convention center in central Hanoi, and also a short walk from St. Joseph's Cathedral of Hanoi and Train Street.

What's nearby

  • Hang Gai Street - 2 min walk - 0.1 miles
  • Hanoi Old Town Night Market - 5 min walk - 0.3 miles
  • Hoan Kiem Lake - 5 min walk - 0.3 miles
  • Thang Long Water Puppet Theatre - 7 min walk - 0.4 miles
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.4 miles

Getting around

  • Hanoi Long Bien Station - 14 min walk
  • Noi Bai Intl. Airport (HAN) - 44 min drive

Restaurants

  • ‪phở gà 26 Hà Trung - ‬1 min walk
  • ‪Hoa quả dầm Hoa béo - ‬2 min walk
  • ‪Phở Gà Hàng Hòm - ‬2 min walk
  • ‪Gau Coffee & Bakery - ‬3 min walk
  • ‪Bún Chả Hàng Quạt - ‬1 min walk

About this property

Hanoi La Palm Premier Hotel&Spa

Guests of Hanoi La Palm Premier Hotel&Spa enjoy features like a full-service spa, free WiFi in public areas, and coffee in a common area. If you drive, self parking is VND 150000 per night, or you can take advantage of the airport shuttle (available 24 hours) for VND 400000 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include 2 bathrooms, minibars, and electric kettles. Change of towels is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour offsite parking (VND 150,000 per night); discounts available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Secured, covered self parking on site (VND 150,000 per night)

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (100 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (50 inches wide)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 10 floors
  • 2 buildings
  • Built in 2020
  • Designated smoking areas (fines apply)
  • Renovated entire property - June 2023

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Cats only
  • Food and water bowls and litter boxes are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: VND 150000 per night
  • Nearby parking fee: VND 150000 per night(164 ft away; open 24 hours)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hanoi Palm Premier Hotel&spa
Hanoi La Palm Premier Hotel&Spa Hotel
Hanoi La Palm Premier Hotel&Spa Hanoi
Hanoi La Palm Premier Hotel&Spa Hotel Hanoi

Frequently asked questions

Are free cancellation options available at Hanoi La Palm Premier Hotel&Spa?

Hanoi La Palm Premier Hotel&Spa offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hanoi La Palm Premier Hotel&Spa?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at Hanoi La Palm Premier Hotel&Spa on Jul 27, 2026 start from $44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hanoi La Palm Premier Hotel&Spa?

This hotel is situated in Old Quarter, just steps from Hanoi Old Town Night Market, and within a 10-minute walk of Hoan Kiem Lake and Train Street. You'll also find Hanoi Opera House and West Lake within a short drive.

Will I be able to park at Hanoi La Palm Premier Hotel&Spa?

Yes, secured parking is offered for VND 150,000 per night.

Is a spa located at Hanoi La Palm Premier Hotel&Spa?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does Hanoi La Palm Premier Hotel&Spa have a casino?

No, Hanoi La Palm Premier Hotel&Spa doesn't have a casino.

Will I find an indoor pool at Hanoi La Palm Premier Hotel&Spa?

No, there is no indoor pool at this hotel.

Is Hanoi La Palm Premier Hotel&Spa good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a full-service spa.

Are there hot tubs at Hanoi La Palm Premier Hotel&Spa?

No, there isn't a spa tub at this hotel.

Does Hanoi La Palm Premier Hotel&Spa have a restaurant with a breakfast menu?

Yes, Hanoi La Palm Premier Hotel&Spa serves free buffet breakfast on weekday mornings from its restaurant.

Will Hanoi La Palm Premier Hotel&Spa allow pets to stay free of charge?

Yes, cats stay free at Hanoi La Palm Premier Hotel&Spa and the property also provides food and water bowls and litter boxes.

Are there connecting rooms at Hanoi La Palm Premier Hotel&Spa?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hanoi La Palm Premier Hotel&Spa?

The closest major airport to Hanoi La Palm Premier Hotel&Spa is Noi Bai Intl. Airport (HAN), which is 16 mi away (44 minutes by car).

Can I book a room with a balcony at Hanoi La Palm Premier Hotel&Spa?

No, there aren't any guestrooms with balconies at Hanoi La Palm Premier Hotel&Spa.

Hanoi La Palm Premier Hotel&Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 19 out of 36 reviews
Rating 8 - Good. 8 out of 36 reviews
Rating 6 - Okay. 5 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 4 out of 36 reviews

8.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff were great, and great value for money.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Quang Huy

Liked: Cleanliness, staff & service, amenities
All staffs were helpful and very friendly.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Quang Huy

Liked: Cleanliness, staff & service, amenities
Room was good
Stayed 1 night in Feb 2026
Verified

8/10 Good

Dusting

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Thi Hang Ni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff created a very welcoming atmosphere, feel comfortable during staying.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so attentive to their guest. Overall i recommend the hotel.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

KAYE

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

Stephan

Liked: Staff & service
Disliked: Property conditions & facilities
The location is very good
Stayed 3 nights in Aug 2024
Verified

6/10 Okay

long

Good value for the price
Stayed 1 night in May 2025
Verified

10/10 Excellent

Caitlin Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice room and staff, the breakfast also had variety for everyone and was delicious! Staff is always caring and kind! The room was clean and spacious.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

hyunggyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had connected room option, which makes staying with friends and family more convenient ! I also enjoyed the breakfast with fresh made to order eggs and fresh mango and dragon fruit.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Jazmina

Liked: Cleanliness, staff & service
Good place to start when traveling to Vietnam.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Luba

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really friendly and helpful. Morning buffet was excellent! Fresh fruit, good assortment of dishes to choose from
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Tri

Liked: Cleanliness, staff & service
Nice location. Room is decent but staff are very helpful
Stayed 2 nights in Aug 2023
Verified

8/10 Good

BARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with the usual friendly staff. The only reason I didn’t rate it 5 stars was the extremely slippery bathroom floor. The floor in the shower area was very dangerous… lawsuit waiting to happen
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel - good service

Just coming here and enjoy the best service. The staff is very helpful and friendly, they help us organize everything from the decent room to the beautiful excursions that we never ever had before. The location & breakfast is also the positive point of this hotel that make you feel the most comfortable. I will definitely come back here next time with my hall families .
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Fred

Liked: Staff & service
Staff are friendly and helpful. Photos though don’t match the condition of the property and in our 4 day stay at the property the hot water system seem to be broken so cold showers constantly
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Felicia

Liked: Property conditions & facilities
Here’s a toned-down version of the review: “Our stay at Hanoi La Palm Premier Hotel was wonderful. The location is perfect for exploring the heart of Hanoi, and a special shout-out to David and Kang, who made sure we were always well looked after with their warm and helpful service. The hotel was very clean, and our room was comfortable, providing a great place to relax after a day out. The breakfast offered a good variety, with both local Vietnamese dishes and Western options to choose from. Overall, we had a great experience and would recommend Hanoi La Palm Premier Hotel for anyone visiting Hanoi.”
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto

Great location is in the center of the old quarter. If you plan to do organized tours, the location here is perfect for picking you up. They also organized their own program tour with promotion for staying guests. I would like to thank Lukas and David, both of whol were very helpful. Definitely come back for the next visits
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Bailey

More than you've ever expected

Lovely stay, I was free upgraded to better room with balcony because when I arrived they still available. The location is in the old town center which everything nearby, staffs were extremely helpful, courteous and welcoming, they show us some local tips for buying things, especially Lukas the one who made us through all issues and even guide us the whole information and offered tours minimize saving budget. You're strong team and We owed you a memorable staying that couldn't be more better without meeting you guys.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Prafull

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked family room which hotel provided on 4th floor and it doesn’t have lift. With kids this is not at all convenient. The room bathroom was not up to mark, lock broken, hot water will start after 5-10mins of continuous flow of water, flush not working properly. Worst experience ever and the property not maintained.
Stayed 3 nights in Mar 2025
Verified

2/10 Terrible

Maitrang

Extremely Disappointing Experience - My recent stay at this hotel was deeply disappointing and far below even basic expectations. Despite having an email confirmation approving my change in the number of nights, the receptionist Viv refused to honor it upon arrival. Instead of addressing the issue professionally, the staff insisted on ignoring the email confirmation entirely. To make matters worse, the hotel demanded payment in cash and stated that using a credit card would result in an additional percentage fee. This kind of practice feels unprofessional and misleading, especially when not disclosed upfront. What stood out the most, however, was the complete lack of respect shown by the receptionist Viv. Their attitude was dismissive, unhelpful, and at times rude—something no guest should ever have to deal with. The overall management seems equally unprofessional, as these issues reflect a broader problem rather than an isolated incident. Guests should stay far away from this hotel. The incompetence at the reception and lack of professionalism from management make this establishment one to avoid. There are plenty of better‑run hotels that actually value their guests and honor their commitments.
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Lam

Disliked: Cleanliness, amenities, property conditions & facilities
The staff emailed us after we booked. Asking us if they can arrange airport pickup or tours. I wrote back, asking for airport pick up. Our family of 17 people. They wrote back no problem. 1 month before our travel I ask for status if they arrange for airport pick up. No reply, 2 weeks before our travel I emailed them again. We got nothing. I wrote to them no need to them to arrange our pick up. I booked arrange for our own airport pick up. When were at the airport then I got there message list of time of our party for airport pick up. You don’t send out airport pick up and telling you the pricing the day you departure. The staff telling you, they can arrange anything but if if they cannot, they don’t let you know. You have to chasing them to get answer. When we check out they told us cash, we told them we pay credit card first they refused. Pay credit card 8% add on. Most of place charge 3%. Then later they later give us discount 5%. All of us booked from Expedia, one of our sister confirm arrived 1 day late and re-booked with Expedia. They told us they never received the change. We show them the email from the hotel manager they told us David no longer working there. But later we heard they talking to David. We would never recommend anyone to stay of this hotel.
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Kittichai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as good as it seen on the booking site

We arrived in the evening around 9PM. We booked two rooms, one with 4 adults + one kid (Big room) and the other for a couple. As soon as we checked in, the two guys at the reception requested that I must pay about 10$ for the kid's breakfast. As I booked through hotels.com, I haven't seen such as message from the site. So I refused to pay and asked them to check with hotels.com. The two guys suggested us to change the big room to a much smaller room so that I can skip paying them the 10$. When I saw the room I rejected the idea right away. The next day when we checked out from the hotel. The day personal at the reception accepted that I should not pay the fee. My experience with the hotel is not very nice. One of the room on the forth floor is located in the front building with no lift. The hotel is not as good as it shows on the booking site. My perception is that they tried to cheat all the time especially the night staffs.
Stayed 1 night in Mar 2024
Verified

8/10 Good

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Avevamo prenotato una camera tripla executive, ma ci hanno dato una camera familiare con 3 letti che occupavano molto spazio. Le familiari si trovano in una parte dell' albergo senza ascensore. Il giorno dopo ci hanno spostato nella tripla, praticamente della stesse dimensioni, ma con 2 letti, quindi con più spazio, e con ascensore. Wifi funzionante. Buona colazione. Personale molto disponibile. Pulito, ottima posizione in Old Quarter. La stanza era silenziosa. Raccomando l'albergo.
Stayed 3 nights in Mar 2026