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Flora Centre Hotel & Spa

4.0 star property
Hotel with a restaurant, 5-minute walk to Hoan Kiem Lake

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Photo gallery for Flora Centre Hotel & Spa

Lobby
Fitness facility
Deluxe Triple Room, Courtyard View | Premium bedding, minibar, in-room safe, desk
Bar (on property)
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
14A Luong Van Can, Hoan Kiem, Hanoi
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living room | 40-inch LED TV with cable channels, TV

Luxury Suite, 1 King Bed

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Connecting Rooms

  • 484 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Deluxe Triple Room, Courtyard View

Deluxe Triple Room, Courtyard View | View from room

Deluxe Triple Room, Courtyard View

  • 237 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Room amenity

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

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About the neighborhood

Hanoi

Located in Old Quarter, Flora Centre Hotel & Spa is within a 5-minute walk of Hoan Kiem Lake and within 15 minutes of other popular attractions like Thang Long Water Puppet Theatre. This 37-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Hang Gai Street - 2 min walk - 0.1 miles
  • Hanoi Old Town Night Market - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.5 miles

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪phở gà 26 Hà Trung - ‬1 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬3 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Mỳ Gà Tần - ‬1 min walk
  • ‪Phở trộn Hạnh Xích - ‬1 min walk

About this property

Flora Centre Hotel & Spa

Hotel with a restaurant, 5-minute walk to Hoan Kiem Lake
Flora Centre Hotel & Spa features a 24-hour gym, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for VND 450000 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. This smoke-free hotel also has a porter/bellhop.
Guests can expect free WiFi and 40-inch LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, free local calls, and safes are other standard amenities.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (VND 200,000 per night)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 3 AM
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 1 year old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for VND 350000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 450000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 150000 (one-way), (from 1 to 6 years old)
  • Nearby parking fee: VND 200000 per night (656 ft away)
  • Rollaway bed fee: VND 350000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2 PM—-3 AM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Hanoi L'Heritage Centre Hotel
L'Heritage Centre Hotel
L'Heritage Centre
Flora Centre Hotel Spa
Hanoi L'Heritage Centre
Flora Centre Hotel & Spa Hotel
Flora Centre Hotel & Spa Hanoi
Flora Centre Hotel & Spa Hotel Hanoi

Frequently asked questions

Is a free cancellation option available at Flora Centre Hotel & Spa?

Flora Centre Hotel & Spa offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see close to Flora Centre Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and West Lake within a short drive.

Will I be able to park at Flora Centre Hotel & Spa?

No, there isn't parking available at the hotel.

Is a spa located at Flora Centre Hotel & Spa?

Spa services at the hotel include hot stone massages, Thai massages, reflexology, and body wraps.

Does Flora Centre Hotel & Spa include a casino on the premises?

No, Flora Centre Hotel & Spa doesn't have a casino.

Is there an indoor pool at Flora Centre Hotel & Spa?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Flora Centre Hotel & Spa?

Amenities that appeal to couples at this hotel include a minibar, premium bedding, and a rainfall showerhead.

Does Flora Centre Hotel & Spa have a hot tub?

No, there isn't a spa tub at this hotel.

Does Flora Centre Hotel & Spa feature a restaurant that includes a breakfast menu?

No, Flora Centre Hotel & Spa doesn't have a restaurant that serves breakfast.

Does Flora Centre Hotel & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Flora Centre Hotel & Spa.

Does Flora Centre Hotel & Spa have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Flora Centre Hotel & Spa?

The closest major airport to Flora Centre Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 15.6 mi away (23 minutes by car).

Are there rooms with balconies at Flora Centre Hotel & Spa?

No, there aren't any guestrooms with balconies at Flora Centre Hotel & Spa.

Reviews

Flora Centre Hotel & Spa Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 120 out of 223 reviews
Rating 8 - Good. 64 out of 223 reviews
Rating 6 - Okay. 25 out of 223 reviews
Rating 4 - Poor. 7 out of 223 reviews
Rating 2 - Terrible. 7 out of 223 reviews

Reviews

10/10 Excellent

Chiranjeev

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at Flora Center Hotel and Spa before so we already knew how fantastic it was! The rooms are nice and the staff were great again. They were helpful and responsive when things needed to be fixed which we really appreciated. We will definitely stay here again and highly recommend this hotel to others.
Stayed 2 nights in Jul 2025

10/10 Excellent

Chiranjeev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Fabio

Traveled with family
Staff were helpful but watch out when reserving because even though we had the booking confirmation for 4 people, they made us pay for the child saying the room was for 3. Also, when helping us arranging transportation to Ninh Binh, they charged us way more than we paid on the way back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Chiranjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give the staff and service more stars I would!! They are definitely the highlight of this hotel. The location of the hotel is great, breakfast was nice and the rooms were always clean. I would highly recommend this hotel and hope to be back.
Stayed 7 nights in May 2025

8/10 Good

Jyllene

Liked: Staff & service
The hotel is really central to the old quarter. The hotel staff were very good and understanding however the place needs refurbishment. Water shower was really slow and temperamental and the furnishings are run down.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location, right in the middle of the old quarter. It is clean with a very good breakfast at low cost. Most importantly is the staff is friiendly and very helpful with any questions we had
Stayed 4 nights in Apr 2025

10/10 Excellent

Amarjit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, friendly staff, close to shopping and dining. It’s close to the night market and beer street.
Stayed 4 nights in Apr 2025

8/10 Good

Cindy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Kerrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location - walking distance to so many popular restaurants, markets, the lake and attractions. Staff and service were amazing! The only thing letting down this property is the mould. Our room had significant water damage and it had been painted over. The paint was peeling from the walls and you can smell the damp mould smell. I suffer from allergies and they flared right up staying here. Probably wouldn’t stay there again, only due to that.
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Bit disappointing

A bit disappointi g. The breakfasy wasnt very good and the staff didnt seem particularly well frained. The location is good but the rooms are a bit small and noisy. A good spot but needs a bit of sorting out.
Stayed 3 nights in Dec 2024

2/10 Terrible

PREM

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never recommend this place to stay. It’s terrible place not clean bed was stinky. Hallway was 2 feet wide not enough space to walk with your luggage. We booked family room and they didn’t have it they didn’t have it . Pls don’t rust there reviews for 0 star hotel. Never stay here
Stayed 1 night in Dec 2024

4/10 Poor

MARK

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A failure in practice

This hotel staff have little experience and poor training This is best exemplified by a phone call too my room at a minute past midnight to sign a document they failed to ask me sign the previous morning. Requests with room service ignored. No towel set in my room upon check in. While all petty annoyances, they are, when added together, symptoms of poor leadership. The food was ok. Room clean. Shower was strong but never warmer than tepid. Internet is awefull. It drops completely very regularly and at all hours of the day and night.
Stayed 1 night in Sep 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hosting.
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff deserved 10⭐️ they were always attentive and taking care of our needs. We stayed in a double bed room and the size was good. The pressure from the shower was very nice. There is a very popular restaurant next to the hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay! Fast check in, friendly staff. One street away from the night market.
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and spacious room

Staff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great old town location, great hotel

Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
Stayed 1 night in Mar 2024

2/10 Terrible

Caroline

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Charming hotel, grear staff

The best thing sbout this hotel was the staff, especially Lincoln, the manager, who helped us make a date change though it was difficult to do. The front desk staff were very conscientious as well. If you need anything, just ask. Liked the breakfast, especially the fruit, yogurt, and a few Vietnamese dishes. The bathroom was not well designed. The toilet paper roll was unreachable from the toilet. The shower was hard to adjust as it was far from the entry and you couldnt adjust the temperature from the outside. Imagine that the water coming out of the faucet is hot and you didn’t know. Your feet would get scalded!
Stayed 4 nights in Feb 2024