Hanoi Gratitude Hotel3.5 out of 5.0
Recent guest reviews
Nice and helpful front desk staff Facilities in the room could improve and may need some maintenance Rooms are not that quiet with some noise from rooms nearby Good choice of hotel with central location and reasonable price
Totally perfect place - location in the Old quarter of the tower, very closed to places which tourists visit. The staff was the most friendly I have met in Hanoi, very good quality and service offered for very reasonable price. If I would come back to Hanoi, I definitely chose this hotel to stay.
Stayed for one night upon arrival to Hanoi. Good large well equipped room. Good breakfast. Good location: close to the old city and not far from the railway station. Excellent attitude of the staff. Though the T.V did not work...reasonable price comparing equivalent accommodation...
A bit tired - but staff were pleasant and tried to please. Suitable for a night or maybe two. The advertised views were not available. We were given a room without a outside facing window. Also request for airport pickup was not acknowledged. But it is in a good location close to everything - and the staff were very helpful.
Stayed there for 3 nights before we proceed to Ha Long Bay, the front desk staff i.e. Linda, Stephen, Jenny and the rest are amazing. They provided excellent service which beyond our expectations. Hotel is located inside the Old Quarter. Access to many major attractions, all are within walking distance. Breakfast was adequate. However, certain rooms are a bit old, need refurbishment. Overall, it was a pleasant stay!
I booked this hotel from a famous hotel reservation web site. It seems nice from the web or someone review's score. Only the location impressed me. But the truth is that it's not nice as most of the reviewers said. I booked couple rooms for me and my family. every room is in old condition, the bed is too soft like a very old bed. Another room Air condition doesn't work. The staff seems friendly, but after my complain, he text me not to give them the lower review score. I hope they will improve from the poor review instead of acting like this. For those who decide by pictures and review score, please check tripadvisor for current pics and condition
A special thanks to the brilliant staff at Hanoi Gratitude Hotel , they were all extremely friendly and accommodating. Great location, clean rooms and wonderful breakfast. Would definitely recommend, great value for money.
We were staying here for 2 nights. Front desk, housekeeping and breakfast staff all been great! Clean room with daily service. Front desk were helpful with tips to see, where to eat and have drinks etc.. Breakfast was definitely 5 stars. Yum! Good selection and a change every morning so you don't get bored.. We are coming back here in 4 days 😀
Friendly staff always tries to help you. Rooms where ok but have some maintenance issues Nice breakfast buffet with some free of chsrge al carte options. Wouldnt suggest room service Very good location for anything you go to Hanoi for
Stayed in the hotel for 6 nights. Clean rooms, good breakfast and very friendly staff. Special thanks to Linda, who booked two very nice tours for us (Ha Long Bay and Tam Coc) and even offered us to change our previous room booking to save money. Also very central position in the Old Quarters and close to a lot of historic sites & museums. Thanks again for the perfect stay to the whole hotel crew!
- Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour front desk
Hanoi Gratitude Hotel places you in Hoan Kiem, within a leisurely stroll of popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 18-room, 3.5-star hotel has conveniences like a restaurant, 24-hour room service, and free in-room WiFi. In the historical district, it's also near Temple of Literature and Ho Chi Minh Mausoleum.
For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 10 AM. Savor a meal from the comfort of your room with 24-hour room service, or grab a bite to eat at the onsite restaurant.
Hanoi Gratitude Hotel's 18 soundproofed rooms provide minibars, electric kettles, and free bottled water. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.
At Hanoi Gratitude Hotel, guests have access to free WiFi in public areas, express check-in, and free newspapers. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 18 per vehicle one way, as well as a train station shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a porter/bellhop, a TV in a common area, and an ATM.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 37 reviews