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HANZ Hanoi De Maison Grand Hotel

3.5 star property
Hotel with free parking, a short walk to Hoan Kiem Lake

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Photo gallery for HANZ Hanoi De Maison Grand Hotel

Front of property
Restaurant
Reception
Reception
Junior Quadruple Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
106 Hang Bong Str., Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hoan Kiem Lake
    ‪8 min walk‬
  • Hanoi Old Town Night Market
    ‪12 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

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Room options

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room

  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Junior Quadruple Room

Junior Quadruple Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Quadruple Room

  • 320 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Hanoi

Located in Old Quarter, HANZ Hanoi De Maison Grand Hotel is within a 10-minute walk of popular sights such as Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. This 3.5-star hotel has 18 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles
  • Hoan Kiem Lake - 8 min walk - 0.5 miles
  • Hanoi Old Town Night Market - 12 min walk - 0.6 miles
  • Thang Long Water Puppet Theatre - 12 min walk - 0.6 miles
  • Hanoi Opera House - 18 min walk - 1.0 mile

Getting around

  • Hanoi Railway Station - 10 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪The Hanoi Social Club - ‬3 min walk
  • ‪GoGi House Restaurant - ‬3 min walk
  • ‪G66 Coffee - ‬3 min walk
  • ‪Egg Talk - ‬2 min walk
  • ‪Aha Coffee - ‬1 min walk

About this property

HANZ Hanoi De Maison Grand Hotel

Hotel with free parking, a short walk to Hoan Kiem Lake
HANZ Hanoi De Maison Grand Hotel features free WiFi in public areas and an ATM. There's free parking, and an airport shuttle (available 24 hours) for USD 18 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a porter/bellhop and a TV in a common area.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Sitting areas, refrigerators, and minibars are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • Art gallery
  • Hiking/biking trails
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 9 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-7:30 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Property is also known as

Hanoi City Hotel
Hanoi City Palace
Gratitude Hotel
Hanoi Gratitude
Hanoi Gratitude Hotel
Hanoi De Maison Grand
Hanz Hanoi Maison Hotel Hanoi
HANZ Hanoi De Maison Grand Hotel Hotel
HANZ Hanoi De Maison Grand Hotel Hanoi
HANZ Hanoi De Maison Grand Hotel Hotel Hanoi

Frequently asked questions

Is free cancellation available at HANZ Hanoi De Maison Grand Hotel?

HANZ Hanoi De Maison Grand Hotel provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What is there to do around HANZ Hanoi De Maison Grand Hotel?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake, St. Joseph's Cathedral of Hanoi, and Hanoi Old Town Night Market. You'll also find Thang Long Water Puppet Theatre and Ho Chi Minh Mausoleum within a short drive.

Will I be able to park at HANZ Hanoi De Maison Grand Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does HANZ Hanoi De Maison Grand Hotel include a casino?

No, HANZ Hanoi De Maison Grand Hotel doesn't have a casino.

Will I find an indoor pool at HANZ Hanoi De Maison Grand Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at HANZ Hanoi De Maison Grand Hotel?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and Egyptian cotton sheets.

Does HANZ Hanoi De Maison Grand Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does HANZ Hanoi De Maison Grand Hotel have a restaurant that serves breakfast?

No, HANZ Hanoi De Maison Grand Hotel doesn't have a restaurant that serves breakfast.

Will HANZ Hanoi De Maison Grand Hotel allow pets to stay for free?

No, pets aren't allowed at HANZ Hanoi De Maison Grand Hotel.

Are there connecting rooms at HANZ Hanoi De Maison Grand Hotel?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to HANZ Hanoi De Maison Grand Hotel?

The closest major airport to HANZ Hanoi De Maison Grand Hotel is Noi Bai Intl. Airport (HAN), which is 15.9 mi away (23 minutes by car).

Can I book a room with a balcony at HANZ Hanoi De Maison Grand Hotel?

Yes, some guestrooms at HANZ Hanoi De Maison Grand Hotel offer a balcony and may feature city views.

HANZ Hanoi De Maison Grand Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 120 out of 318 reviews
Rating 8 - Good. 106 out of 318 reviews
Rating 6 - Okay. 59 out of 318 reviews
Rating 4 - Poor. 21 out of 318 reviews
Rating 2 - Terrible. 12 out of 318 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Freddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived really early in the morning (1:20 AM) before check in time and staff was very helpful and friendly in helping us. gave us an available room where we can rest and moved us the next day to a much bigger room for my family as a soon as the room was available
Stayed 1 night in Dec 2019

10/10 Excellent

sabita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent looking cation great food and shopping just a few blocks away
Stayed 1 night in Dec 2019

10/10 Excellent

sabita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Camper

It was amazing, close to shopping, and great food was just a quick walk away.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was very smelly. Rooms does not look like picture. Water supply was cut off one morning. Breakfast was served very slow (they had a ala carte selection).The only good thing was staff had good attitude.
Stayed 3 nights in Nov 2019

4/10 Poor

Gratitude, Hanoi

Traveled with family
Liked: Staff & service
The room was not what was shown on the intro ad.It was disappointing.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
nothing like the Expedia photos...………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………...
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not bad but not pleasant

A well located hotel within reach of the train station, with friendly hotel staff and a good introduction to the hotel upon arrival by Linda. Sadly don't be misled by the nice website photos though. The dimly tube-lit bathroom was the worst we've experienced this trip with mouldy tiles and a dated suite that's turned yellow over many years, blocked sink and bath drains, and ants crawling throughout! There was no duvet cover in the room and the electric kettle was unfit as well as unsafe for purpose. We were misold a hugely overpriced delux bus journey when we'd asked for a basic one and had a stressful time trying to recover our advanced payment.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent in old quarter. There was plenty to eat at breakfast-all kinds of food. Staff were very helpful in printing train tickets for me and they stored our luggage two days before we stayed there while we went on a cruise in Halong Bay.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. They went above and beyond by packing me breakfast to go for an early morning flight. I think if I had to stay over in Hanoi I would choose a more modern hotel. I needed to launder my clothes but it did cost twice what every other hotel I stayed at charged.
Stayed 1 night in Apr 2019

8/10 Good

To

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the friendly staff and they speak English! The room was quite nice except the nice big window has a view of a wall. Book a balcony room if you want a view I guess? It doesn't really matter to me as I prefer to go out anyway. Bathroom isn't visually stunning but it's nothing to worry about; everything works as it should. All in all it was a pleasant stay. The staff takes care of you if there's any issues.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Cynthia, Denver, CO USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small hotel in Hanoi.

We had a very nice time. We especially appreciated the personal service from Stephan Nguen. Not sure of the spelling.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I really wanted to like this hotel but was highly disappointed. We had a window view of the hallway, no biggie. The bathroom floor was wet, so I laid some dry towels down, no biggie. However, we were told that we had to buy our own hand soap when we found none in the room. On the second day we had no running water and had to call downstairs. The staff members were pleasant, but for the same price or less, you can find a MUCH better hotel with basic amenities.
Stayed 2 nights in Jul 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT HOTEL, LOCATION, SERVICE AND MANAGER!

The location is great for exploring the city... lots of shops, restaurants and activities within walking distance. The staff and service was fantastic. I can't say enough about the hotel manager. His hospitality went way above what you might expect. Even assisting me with a visit across the street to replace my lost glasses. I would definitely stay at this hotel again.
Stayed 3 nights in Apr 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

It was good to stay there but the room was dirty

It's a nice hotel and staffs are nice except the room it was dirty

8/10 Good

Gavin, London

Liked: Cleanliness, staff & service

Good stay, great service but room need updating

we booked in for 5 nights and we were impressed with the foyer. unfortunately, we weren't so impressed with our room. the room we were staying in was in need of updating as it was looking fairly tired. unfortunately the view from our room was a wall! I think the hotel is in the process of a makeover as the hallways were being painted during our stay. however, we enjoyed our time at the Hanoi City Palace hotel, especially with the help of the staff. They were really helpful and couldn't do enough for us. we booked a trip out to Halong Bay through them which I would definitely recommend. they also offer airport pick up/drop off which was useful. the breakfast was decent too. the noodle soup being a favourite of mine. Same as a lot of other places in Asia, they didn't do too well with western breakfasts! the location was good too as the hotel is only about 10-15 minutes from the lake. In the main, we walked everywhere and we found our way to the majority of the sites fairly easily. The hotel does provide a map with the main tourist attractions on it which was very helpful. All in all, we enjoyed our time at the Hanoi City Palace Hotel and would recommend staying here (perhaps ask for a room with a better view!)

4/10 Poor

Laercio

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth it.

Nice staff but poor quality of the rooms.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 nights in Hanoi

The hotel staff were really friendly and very efficient. Nothing was too much trouble. We had read reviews about the rooms having no windows . This was true but the room was clean and comfortable . Bathroom was clean with a good shower. Some of the decor good do with a touch up but it was fine for us. Breakfast was very good but kitchen staff often forgot what we had ordered despite writing it down and had to be asked again. Hotel was in the old quarter and in a great location. Lots to see and places to eat and shop. Reception was always manned and they were very pleasant and polite.

8/10 Good

Tan, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

I and my wife have one night in this hotel. The generic feeling is satisfactory.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 nights at the Hanoi Palace hotel.

The hotel was in those quarter and a perfect location for local sights, places to eat and shops. Reception Staff were very friendly and keen to please. They were very professional. The kitchen staff didn't seem to have the same level of professionalism. The food was good but they kept forgetting what we had asked for and we had to keep prompting them. They seemed quite young and were not very focussed. The room was nice and it was quiet. There are very few windows in the hotel however if you want views as it is between two other buildings so windows will only be in front bedrooms. We were concerned after booking that recent reviews were very derogatory but when we arrived it was much better than we thought and we had a good stay. We loved the area especially the lake where at 6.30 am you can walk around and see all the exercise classes taking place and even join in. Pool were lovely.

6/10 Okay

Verified traveler

Liked: Staff & service

Ok stay

Check in was a disaster. Arranged transfers did not arrive and the the front desk wanted to retain our passports. No information at check in about breakfast or amenities. Cold water in bathroom for 3 days because it's not obvious the water heater is in the bathroom (it looks like a light switch). Attempted to charge us on checkout for services not used. Many breakfast items were not available when ordered despite being on the menu. Positives: staff are polite and helpful, room is cleaned daily, location is good.

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