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Hanoi Genial Hotel

3.5 star property

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Photo gallery for Hanoi Genial Hotel

Breakfast, lunch, dinner served; local and international cuisine
Interior
Exterior detail
Exterior
Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
56 Hang Dau Street, Dong Xuan Ward, Hoan Kiem District, Hanoi, 100000
  • Place, Dong Xuan Market
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Place, Hoan Kiem Lake
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Superior Double or Twin Room, 1 Bedroom

  • 193 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, 1 Bedroom

  • 269 sq ft
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, laptop workspace

Triple Room

  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Queen Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, laptop workspace

Family Room

  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds OR 2 Twin Beds and 1 Double Bed

About the neighborhood

Hanoi

Hanoi Genial Hotel places you in Old Quarter, within a leisurely stroll of popular sights such as Hoan Kiem Lake and Hanoi Old Town Night Market. This 32-room, 3.5-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and LCD TVs. It's connected to a shopping center in central Hanoi and also close to St. Joseph's Cathedral of Hanoi and Ho Chi Minh Mausoleum.

What's nearby

  • Dong Xuan Market - 3 min walk - 0.2 miles
  • Quan Chuong Gate - 7 min walk - 0.4 miles
  • Hanoi Old Town Night Market - 10 min walk - 0.6 miles
  • Hoan Kiem Lake - 12 min walk - 0.7 miles
  • Thang Long Water Puppet Theatre - 13 min walk - 0.7 miles

Getting around

  • Hanoi Long Bien Station - 1 min drive
  • Noi Bai Intl. Airport (HAN) - 37 min drive

Restaurants

  • ‪Bò Nướng 33 Hàng Giấy - ‬2 min walk
  • ‪Kachi Kitchen - ‬1 min walk
  • ‪Chè Xoan - ‬2 min walk
  • ‪Galaxy Hotel & Bar - ‬2 min walk
  • ‪Bún Cá Hàng Đậu - ‬1 min walk

About this property

Hanoi Genial Hotel

Guests of Hanoi Genial Hotel enjoy free WiFi in public areas, coffee in a common area, and a terrace. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 420000 per vehicle one-way, as well as a train station shuttle. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include laundry facilities, an ATM, and a reception hall.
Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and safes.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 420000 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Genial Hotel
Hanoi Genial
Hanoi Genial Hotel Hotel
Hanoi Genial Hotel Hanoi
Hanoi Genial Hotel Hotel Hanoi

Frequently asked questions

Are free cancellation options available at Hanoi Genial Hotel?

Hanoi Genial Hotel offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What can I see close to Hanoi Genial Hotel?

This hotel is situated in Old Quarter within a short 13-minute walk of Hoan Kiem Lake and also 10 minutes on foot from Hanoi Old Town Night Market. You'll also find West Lake and Hanoi Opera House within a short drive.

Is there parking available at Hanoi Genial Hotel?

No, this hotel doesn't offer parking.

Does Hanoi Genial Hotel have a casino on the premises?

No, Hanoi Genial Hotel doesn't have a casino.

Is there an indoor pool at Hanoi Genial Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hanoi Genial Hotel?

Amenities that appeal to couples at this hotel include a rainfall showerhead, a minibar, and bathrobes.

Does Hanoi Genial Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hanoi Genial Hotel have a restaurant with a breakfast menu?

Yes, Hanoi Genial Hotel serves breakfast for a surcharge from its restaurant.

Does Hanoi Genial Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Hanoi Genial Hotel.

Does Hanoi Genial Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hanoi Genial Hotel?

The closest major airport to Hanoi Genial Hotel is Noi Bai Intl. Airport (HAN), which is 17.3 mi away (37 minutes by car).

Are there rooms with balconies at Hanoi Genial Hotel?

Yes, some guestrooms at Hanoi Genial Hotel offer a balcony and may feature city views.

Hanoi Genial Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 243 reviews
Rating 8 - Good. 74 out of 243 reviews
Rating 6 - Okay. 17 out of 243 reviews
Rating 4 - Poor. 1 out of 243 reviews
Rating 2 - Terrible. 2 out of 243 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Alireza

Liked: Cleanliness, staff & service

Good location but small and dark rooms

This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel with nice and effecient staff. Near by knteredting places of Hanoi
Stayed 1 night in Feb 2020

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very well. Very nice people. Excellent service
Stayed 3 nights in Feb 2020

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genial

Good hotel,very helpful and friendly staff. Excellent value for money.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the Staff was very nice. The quality, choice and service at breakfast was excellent 🙏😊
Stayed 3 nights in Jan 2020

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable and accomodating

The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.
Stayed 2 nights in Dec 2019

8/10 Good

HOOI YIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to most of the place. Good Service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoi Genial Hotel is a comfortable, well-maintained and very clean accommodations. This budget priced hotel is a wonderful gem, which easily exceeds much more expensive lodgings in downtown Hanoi. Hanoi Genial Hotel is very easy to find and it's located near countless good restaurants and stores for shopping. Hanoi Genial Hotel is within an easy walk to Hoa Lo Prison, Ho Chi Minh Mausoleum, Thang Long Imperial Citadel and many other popular sightseeing attractions. Hotel staff were always friendly and helpful during my entire two-week stay there. A complimentary hearty breakfast was offered daily with omelette, steamed vegetables, noodles, rice, toast, fresh and delicious local fruit, juices, tea, coffee and much more. Front desk staff effortlessly helped me with directions, sightseeing ideas and precisely made my reservations for airport transfers. Tyra did an amazing job of organizing three different multi-day side-trips for me. All three of these tours were very well organized, fun and had competitive prices when compared to what other travel agencies offered. When returning from an overnight night visit to Sapa I arrived at the Hanoi bus station late at night. Front desk arranged for a bellboy to meet me, and he ordered a taxi upon my arrival to ensure my safe travels back to Hanoi Genial Hotel. Hanoi Genial Hotel was my home away from home while in Vietnam.
Stayed 15 nights in Nov 2019

6/10 Okay

Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Special mention of counter reception Tyra. She is indeed professional, helpful and friendly. Overall okay-only experience.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Not all the members of the staff had enough communication skills that are required when talking about important issues.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was with Google maps . Because Vietnamese has tones indicated by accent marks there was confusion between two properties in different locations with a similar address.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Great value for the money. Breakfast buffet is nice on the top floor with an interesting view. Staff is welcoming, courteous and competent. The street on which the hotel is located is pretty lively, which I liked (I had a room with a city view and a balcony). Would definitely stay here again on my next trip to Hanoi.
Stayed 3 nights in Nov 2019

6/10 Okay

Tan

Traveled with family

Everything is OK.

The soundproof of the room need to improve. As well as power outlet in the room. A family room with only 1 power outlet and I have to charge my phone in the shower room. However, I manage to find 2md power outlet just behind the sofa when the time I plan to check out.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room I booked had no window opening to outside which I had to change at a cost of around USD 12/ day which was a bad experience. However, the staff were very kind and helpful and the breakfast was much better than experienced in other hotels we stayed in Vietnam. Location was also very convenient.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very practical hotel in Old Quarter, with plenty of things to do within walking distance of the hotel. They also provided a map and some great recommendations for food and shopping to help you make the most of exploring Hanoi. While some of the facilities are a little run down, the staff at this relaxed hotel more than make up for it. I would consider them again if I returned to Hanoi. A note of warning for those with mobility issues: the breakfast room is only accessible by stairs from the sixth floor. This also means there's a little bit of noise and foot traffic on level 6 early in the morning, so those that enjoy a sleep-in may wish to request a room on some other floor. The noise wasn't an issue for me as I tend to wake with the sun, but it could be for others.
Stayed 5 nights in Nov 2019

10/10 Excellent

Sean, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of the hotel! Its less than 5 mins to the Night Market and all the major sights are within walking distance. The Hotel staff are also one of the friendliest and warm people i had the pleasure to meet and they made my stay a really enjoyable one. Room size is good as well and the daily breakfast is modest but delicious too!
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Staff and service were excellent, room was nice, bed was comfy and breakfast was really good. Would definitely stay here again.
Stayed 1 night in Oct 2019

8/10 Good

Dino, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist named Tyra was informative. She gave a map where to go sight seeing. Very accomodating staffs.
Stayed 3 nights in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 5 nights in Oct 2019